05 February 2019
[FYI request #9333 email]
Your Official Information Act request, reference: 0053486
Thank you for your email of 4 January 2018, asking for the following information under the Official
Information Act 1982 (the Act):
“I seek clarification in respect to ACC’s and what are the considerations when selecting its Key Steak
Holders… Also would it be normally accepted that a NZ Citizen who pays ACC levies, fall into the
category of a Steak Holder.”
In terms of ACC, a stakeholder is anyone who has an interest in, is affected by, or can influence the
Scheme. New Zealanders, including those that pay ACC levies, are certainly stakeholders in ACC.
With regard to ACC’s selection of stakeholders, I understand you are referring to the people on our
Stakeholder and Customer Advisory Panels, which we refer to as ‘Voice of the Customer’ groups.
These include there following Customer Advisory Panels:
• Serious Injury Panel
• Sexual Violence Panel
• Older Persons Panel
As well as two further stakeholder groups:
• Scheme Customer Advisory Panel
• Legal Representatives Panel
These groups are made of various stakeholders, including: clients, advocates, providers and legal
professionals. Further information on these groups is on our website at this link:
Our response: attributes we consider for stakeholder panels are in membership guidelines
Information about our considerations for selecting people for these panels is provided in the relevant
membership guidelines. The guidelines for the three Customer Advisory Panels are attached.
You can find the membership guidelines for Scheme Advisory and the Legal Representatives Panels
on ACC’s website at the link provided above. The considerations for all these Panels are described in
the ‘What we’l be looking for’ sections of these documents.
We have withheld some names under privacy grounds
Please note, ACC has withheld the names of staff members from the attached documents to protect
their privacy. This decision is made under section 9(2)(a) of the Act. In making this decision we have
determined that withholding this information is not outweighed by the public interest in making it
Questions or concerns
If you have any questions, you can email me at [email address].
If you are not happy with this response, you have the right to seek an investigation and review of this
decision, by the Ombudsman. Information about how to make a complaint is available at
or by phoning 0800 802 602.
Manager Official Information Act Services
Government Engagement & Support