Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
1. RE: OIA Consultation
From:
Anna Gruczynska <[email address]>
To:
Gavin Clark <[email address]>
Sent Date:
Nov 14, 2017 08:38:14
Subject:
RE: OIA Consultation
Attachment:
image001.jpg
Thank you, Gavin.
Our original approach (and one that we would generally follow with OIA requests) was to release
any information “caught up” in the request, even if not specifically related to it, unless there were
withholding grounds under the OIA.
ACT 1982
However, in light of your comments below, and incorporating your feedback, we agree that in this
case it is appropriate to take a more literal approach to the request and we have applied additional
redactions to only release what is strictly in scope of the request, which is not a lot.
INFORMATION
Please let me know if you need to see the revised redactions before they go out.
Thanks
Anna
Anna Gruczynska
Governance Officer
RELEASED UNDER THE OFFICIAL
Southern Response Earthquake Services Ltd
DDI: (03)
Ext:
Page 1

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
Mobile:
PO Box 9052
Christchurch
www.southernresponse.co.nz
Southern Response Earthquake Services Ltd is the government-owned company responsible for
settling claims by AMI policyholders for Canterbury earthquake damage which occurred before 5
ACT 1982
April 2012 (the date AMI was sold to IAG).
From: Gavin Clark [mailto:[email address]]
Sent: Monday, 13 November 2017 1:18 p.m.
INFORMATION
To: Anna Gruczynska
Subject: RE: OIA Consultation
Sensitivity: Confidential
Hi Anna,
I have reviewed the content of the intended release and I do have some concerns about this.
If I am clear that the request relates to correspondence around the threat assessment then there is
information here that is out of that scope and doesn’t appear to have been redacted namely
references to:
RELEASED UNDER THE OFFICIAL
·
Site review
·
Directors review and home visits
·
Entire email threads on security reviews.
Page 2

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
·
Response plans for directors
·
Risk tool
·
Conference call
None of these subject matters above have anything to do with the threat assessment which is a
standalone piece of work and in my opinion are not relevant to the specific request.
I ask that the emails and the references to the above in the proposal be withheld.
ACT 1982
If you require me to mark-up the specific references and documents please let me know as I am
happy to do this.
Kind Regards Gavin
INFORMATION
From: Anna Gruczynska [mailto:[email address]]
Sent: Thursday, 9 November 2017 4:10 PM
To: Gavin Clark <[email address]>
Subject: OIA Consultation
Sensitivity: Confidential
Hi Gavin
Hope you are well. As signalled to you in October, we are responding to a further OIA request
SED UNDER THE OFFICIAL
from
regarding the March 2014 Threat Assessment is which he is asking for “ a copy of
all emails and documents between Southern Response, TCIL and any other party in relation to the
“Threat Assessment” sent to Southern Response on 16 June 2014, including but not limited to:
REL
Invoices
Instructions
Engagement
Page 3

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
Brief
Email Conversations and Correspondence”
We have now reviewed the information which is in scope of this request (not a lot), and propose to
release to him the attached documents, subject to redactions as marked, plus one invoice which
has already been released, subject to the same redactions as previously applied (not attached as
you have already seen it).
On legal advice, we propose to release your proposal to SR from January 2014, subject to
redactions of information which we consider is commercially sensitive to TCIL and/or other
ACT 1982
organisations. The proposed redactions are marked in red.
As on previous occasions, if you have significant concerns regarding the potential release of the
information, I would be grateful if you could please set those out in a letter to us as we may require
this to support our position in the event of a complaint to the Ombudsman.
INFORMATION
The decision on this request is due on Tuesday 14th November. Please let me know if you are
not able to review and respond by Monday lunchtime.
Thank you and kind regards
Anna
Anna Gruczynska
Governance Officer
RELEASED UNDER THE OFFICIAL
Southern Response Earthquake Services Ltd
DDI: (03)
Ext:
Page 4

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
Mobile:
PO Box 9052
Christchurch
www.southernresponse.co.nz
Southern Response Earthquake Services Ltd is the government-owned company responsible for
settling claims by AMI policyholders for Canterbury earthquake damage which occurred before 5
ACT 1982
April 2012 (the date AMI was sold to IAG).
From: Gavin Clark [mailto:[email address]]
Sent: Friday, 13 October 2017 2:56 p.m.
INFORMATION
To: Anna Gruczynska
Subject: RE: OIA Consultation
Sensitivity: Confidential
Hi Anna,
I’ve just had a quick look at these and there are some inconsistencies as some services have
been redacted and others not. You indicate that you intend to withhold all information revealing the
breakdown of services, there are a number of examples where this has not occurred and we
wouldn’t want any of the description of our services or suite of services made public.
Examples include:
RELEASED UNDER THE OFFICIAL
·
Risk Management Package
·
Risk Management Services
·
Director/Projects/Collections
Page 5

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
·
Collections attend Christchurch
So I would prefer that all of our services are redacted.
I rely upon OIA 1982 Section 9 (2)(b)(i) and (ii) where official information can be withheld where it
would disclose a trade secret and where it would likely unreasonably prejudice the commercial
position of the person who supplied it.
1982
I would also request that the subtotal amount, GST amounts and total amounts including
remittance statements are withheld. The reason for this is that one could simply subtract the
ACT
visible amounts such as disbursements and come up with the rate, especially in a situation where
there is only one service listed in the description.
This request would be based upon the same section of the act as above.
INFORMATION
I cant see why the release of this information in the public interest would outweigh our rights to
maintain a commercial advantage.
OFFICIAL
If you require me to go through each invoice and list it by number and provide more detail of what I
THE
am outlining above please let me know but I hope that his gives you an appreciation of our
situation.
UNDER
Kind Regards Gavin
From: Anna Gruczynska [mailto:[email address]]
Sent: Friday, 13 October 2017 1:46 PM
To: Gavin Clark <[email address]>
RELEASED
Subject: OIA Consultation
Importance: High
Sensitivity: Confidential
Hi Gavin
Page 6

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
We have received a request under the OIA from
to “provide a copy of all Thompson
and Clark invoices tendered to Southern Response Earthquake Services Limited from 4
September 2010 to 25 September 2017”.
As you may recall, some of the invoices were previously released to the Labour Party in response
to their request last year. We have applied the same reasoning to the proposed redactions,
namely we propose to withhold all information revealing the breakdown of services provided to
Southern Response and the cost of these component services, and these disbursements which
are charged on a negotiated rate (as opposed to actual cost reimbursement, e.g. flights) which we
consider to be information which is commercially sensitive to TCIL.
ACT 1982
I attach the bundle of invoices which we intend to release, showing the proposed redactions.
I would appreciate your review and response by COB Wednesday, 18th October to allow us to
finalise and provide the response within the statutory timeframe.
INFORMATION
Thank you
Anna
Anna Gruczynska
Governance Officer
Southern Response Earthquake Services Ltd
LEASED UNDER THE OFFICIAL
DDI: (03)
R
Ext:
Mobile:
PO Box 9052
Page 7

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
Christchurch
www.southernresponse.co.nz
Southern Response Earthquake Services Ltd is the government-owned company responsible for
settling claims by AMI policyholders for Canterbury earthquake damage which occurred before 5
April 2012 (the date AMI was sold to IAG).
1982
This email and any attachments contain confidential information which may be subject to legal
ACT
privilege and copyright.
If you are not the intended recipient you must not peruse, use, distribute or copy the email or
attachments.
If it has been received in error please notify us immediately by return email and then delete the
message and any accompanying attachments.
Emails are not secure, can be intercepted and altered. INFORMATION
Southern Response Earthquake Services Limited (“Southern Response”) accepts no
responsibility for changes made to this email or to any attachment after it has been transmitted.
No viruses were detected in this email by Southern Response's virus detection software.
Southern Response cannot guarantee this message or attachment(s) are free from computer
viruses or other defects
OFFICIAL
and will not accept liability for any loss, damage or consequence resulting directly and/or indirectly
from their use.
THE
UNDER
RELEASED
Page 8

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
2. OIA Consultation
From:
Anna Gruczynska <[email address]>
To:
Gavin Clark <[email address]>
Sent Date:
Nov 09, 2017 16:09:35
Subject:
OIA Consultation
Attachment:
image001.jpg
OIA#199 -
Threat Assessment Correspondence.docx
18(d)
Emails OIA199.pdf 18(d)
Southern Response Proposal 150114.pdf
18(d)
Hi Gavin
ACT 1982
Hope you are well. As signalled to you in October, we are responding to a further OIA request
from
regarding the March 2014 Threat Assessment is which he is asking for “ a copy of
all emails and documents between Southern Response, TCIL and any other party in relation to the
“Threat Assessment” sent to Southern Response on 16 June 2014, including but not limited to:
Invoices
INFORMATION
Instructions
Engagement
Brief
Email Conversations and Correspondence”
We have now reviewed the information which is in scope of this request (not a lot), and propose to
release to him the attached documents, subject to redactions as marked, plus one invoice which
has already been released, subject to the same redactions as previously applied (not attached as
you have already seen it).
RELEASED UNDER THE OFFICIAL
On legal advice, we propose to release your proposal to SR from January 2014, subject to
redactions of information which we consider is commercially sensitive to TCIL and/or other
organisations. The proposed redactions are marked in red.
As on previous occasions, if you have significant concerns regarding the potential release of the
information, I would be grateful if you could please set those out in a letter to us as we may require
Page 9

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
this to support our position in the event of a complaint to the Ombudsman.
The decision on this request is due on Tuesday 14th November. Please let me know if you are
not able to review and respond by Monday lunchtime.
Thank you and kind regards
Anna
Anna Gruczynska
ACT 1982
Governance Officer
Southern Response Earthquake Services Ltd
INFORMATION
DDI: (03)
Ext:
Mobile:
PO Box 9052
Christchurch
www.southernresponse.co.nz
RELEASED UNDER THE OFFICIAL
Southern Response Earthquake Services Ltd is the government-owned company responsible for
settling claims by AMI policyholders for Canterbury earthquake damage which occurred before 5
April 2012 (the date AMI was sold to IAG).
From: Gavin Clark [mailto:[email address]]
Sent: Friday, 13 October 2017 2:56 p.m.
Page 10

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
To: Anna Gruczynska
Subject: RE: OIA Consultation
Sensitivity: Confidential
Hi Anna,
I’ve just had a quick look at these and there are some inconsistencies as some services have
been redacted and others not. You indicate that you intend to withhold all information revealing the
breakdown of services, there are a number of examples where this has not occurred and we
1982
wouldn’t want any of the description of our services or suite of services made public.
ACT
Examples include:
·
Risk Management Package
·
Risk Management Services
INFORMATION
·
Director/Projects/Collections
·
Collections attend Christchurch
OFFICIAL
THE
So I would prefer that all of our services are redacted.
I rely upon OIA 1982 Section 9 (2)(b)(i) and (ii) where official information can be withheld where it
UNDER
would disclose a trade secret and where it would likely unreasonably prejudice the commercial
position of the person who supplied it.
I would also request that the subtotal amount, GST amounts and total amounts including
RELEASED
remittance statements are withheld. The reason for this is that one could simply subtract the
visible amounts such as disbursements and come up with the rate, especially in a situation where
there is only one service listed in the description.
This request would be based upon the same section of the act as above.
Page 11

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
I cant see why the release of this information in the public interest would outweigh our rights to
maintain a commercial advantage.
If you require me to go through each invoice and list it by number and provide more detail of what I
am outlining above please let me know but I hope that his gives you an appreciation of our
situation.
Kind Regards Gavin
From: Anna Gruczynska [mailto:[email address]] ACT 1982
Sent: Friday, 13 October 2017 1:46 PM
To: Gavin Clark <[email address]>
Subject: OIA Consultation
Importance: High
Sensitivity: Confidential
INFORMATION
Hi Gavin
We have received a request under the OIA from
to “provide a copy of all Thompson
and Clark invoices tendered to Southern Response Earthquake Services Limited from 4
September 2010 to 25 September 2017”.
As you may recall, some of the invoices were previously released to the Labour Party in response
to their request last year. We have applied the same reasoning to the proposed redactions,
namely we propose to withhold all information revealing the breakdown of services provided to
Southern Response and the cost of these component services, and these disbursements which
are charged on a negotiated rate (as opposed to actual cost reimbursement, e.g. flights) which we
consider to be information which is commercially sensitive to TCIL.
RELEASED UNDER THE OFFICIAL
I attach the bundle of invoices which we intend to release, showing the proposed redactions.
I would appreciate your review and response by COB Wednesday, 18th October to allow us to
finalise and provide the response within the statutory timeframe.
Page 12

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
Thank you
Anna
Anna Gruczynska
Governance Officer
Southern Response Earthquake Services Ltd
ACT 1982
DDI: (03)
Ext:
Mobile:
INFORMATION
PO Box 9052
Christchurch
www.southernresponse.co.nz
Southern Response Earthquake Services Ltd is the government-owned company responsible for
settling claims by AMI policyholders for Canterbury earthquake damage which occurred before 5
April 2012 (the date AMI was sold to IAG).
RELEASED UNDER THE OFFICIAL
This email and any attachments contain confidential information which may be subject to legal
privilege and copyright.
If you are not the intended recipient you must not peruse, use, distribute or copy the email or
attachments.
If it has been received in error please notify us immediately by return email and then delete the
message and any accompanying attachments.
Emails are not secure, can be intercepted and altered.
Southern Response Earthquake Services Limited (“Southern Response”) accepts no
Page 13

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
responsibility for changes made to this email or to any attachment after it has been transmitted.
No viruses were detected in this email by Southern Response's virus detection software.
Southern Response cannot guarantee this message or attachment(s) are free from computer
viruses or other defects
and will not accept liability for any loss, damage or consequence resulting directly and/or indirectly
from their use.
1982
ACT
INFORMATION
OFFICIAL
THE
UNDER
RELEASED
Page 14

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
3. RE: OIA Consultation
From:
Anna Gruczynska <[email address]>
To:
Gavin Clark <[email address]>
Sent Date:
Oct 17, 2017 11:26:13
Subject:
RE: OIA Consultation
Attachment:
image001.jpg
Hi Gavin
Thank you for your reply.
ACT 1982
The approach we have taken with respect to the services provided was that at a high level general
descriptions such as “Risk Management Package” (where the detail of what the package
comprises is not provided), commercial sensitivity of the information is not apparent - the
description is not dissimilar to how those services are advertised on TCIL’s public website.
Likewise, it would be difficult to argue that descriptions such as “attendances” or “collections” in
INFORMATION
themselves are commercially sensitive when there is no detail of what they relate to.
In terms of the amounts, we have withheld the totals and GST where there is only one type of
service on the invoice and individual rate could be calculated from the invoice total. Where there
are a number of services and disbursements which make such calculation not possible, we did not
consider that withholding grounds applied to the invoice totals.
However, we respect TCIL’s position regarding the commercial sensitivity of this information and
your request to withhold all service descriptions and all invoice totals. I would appreciate if you
could please put your concerns into a formal letter addressed to Casey Hurren, GM – Legal
&Strategy for our record in the event of a complaint to the Ombudsman.
At the same time, I need to advise you that yesterday we have received a further OIA request from
RELEASED UNDER THE OFFICIAL
regarding the March 2014 Threat Assessment is which he is asking for “ a copy of all
emails and documents between Southern Response, TCIL and any other party in relation to the
“Threat Assessment” sent to Southern Response on 16 June 2014, including but not limited to:
Invoices
Instructions
Page 15

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
Engagement
Brief
Email Conversations and Correspondence”
We will consult with you on our response in due course.
Regards
ACT 1982
Anna
Anna Gruczynska
Governance Officer
INFORMATION
Southern Response Earthquake Services Ltd
DDI: (03)
Ext:
Mobile:
PO Box 9052
Christchurch
www.southernresponse.co.nz
RELEASED UNDER THE OFFICIAL
Southern Response Earthquake Services Ltd is the government-owned company responsible for
settling claims by AMI policyholders for Canterbury earthquake damage which occurred before 5
April 2012 (the date AMI was sold to IAG).
Page 16

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
4. RE: Letter re OIA request
From:
Casey Hurren <[email address]>
To:
'Gavin Clark' <[email address]>
Sent Date:
Sep 27, 2017 11:01:25
Subject:
RE: Letter re OIA request
Attachment:
image002.jpg
image003.jpg
Thanks Gavin
ACT 1982
Casey Hurren
General Manager Legal &Strategy
Southern Response
INFORMATION
Earthquake Services Ltd
DDI:
PO Box 9052
Christchurch 8149
[email address]
www.southernresponse.co.nz
RELEASED UNDER THE OFFICIAL
Did you know information and answers to common questions are available on our website?
Visit www.southernresponse.co.nz
Southern Response Earthquake Services Ltd is the government-owned company responsible for
settling claims by AMI policyholders for Canterbury earthquake damage which occurred before 5
Page 21

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
April 2012 (the date AMI was sold to IAG)
From: Gavin Clark [mailto:[email address]]
Sent: Wednesday, 27 September 2017 10:37 a.m.
To: Casey Hurren
Subject: Letter re OIA request
Hi Casey,
ACT 1982
As discussed please find attached a letter from us outlining our position in regard to an OIA
request and in particular a document titled ‘Threat Assessment’.
Kind Regards
INFORMATION
Gavin Clark
/ MOBILE
/ PHONE
/ FAX
/ POSTAL
/ WEBSITE
+64
+64 9 302 0113
+64 9 361 3260
PO Box 301775, Albany, NSMC 0752, New Zealand
www.tcil.co.nz
© Copyright TCIL 2007.
WARNING. Unauthorised copying, disclosure or distribution of this document or attachment is
strictly prohibited. It is restricted to approved TCIL clients only and their authorised
RELEASED UNDER THE OFFICIAL
representatives. Unauthorised possession, copying or distribution may make offenders subject to
legal action relating to offences regarding unlawful possession of unauthorized information and/or
intellectual property. If you are not the intended recipient of this publication, or do not have
authorisation from TCIL to view it, or have received this publication in error, you must not peruse,
use, pass or copy this publication or any of its contents. TCIL has no more authority than that of an
ordinary private citizen or company to require a reply to this correspondence.
Page 22

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
This email and any attachments contain confidential information which may be subject to legal
privilege and copyright.
If you are not the intended recipient you must not peruse, use, distribute or copy the email or
attachments.
If it has been received in error please notify us immediately by return email and then delete the
message and any accompanying attachments.
Emails are not secure, can be intercepted and altered.
Southern Response Earthquake Services Limited (“Southern Response”) accepts no
responsibility for changes made to this email or to any attachment after it has been transmitted.
No viruses were detected in this email by Southern Response's virus detection software.
1982
Southern Response cannot guarantee this message or attachment(s) are free from computer
viruses or other defects
ACT
and will not accept liability for any loss, damage or consequence resulting directly and/or indirectly
from their use.
INFORMATION
OFFICIAL
THE
UNDER
RELEASED
Page 23

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
5. RE: OIA Consultation
From:
Anna Gruczynska <[email address]>
To:
Gavin Clark <[email address]>
Sent Date:
Dec 20, 2016 10:13:31
Subject:
RE: OIA Consultation
Attachment:
image001.jpg
Southern Response Weekly Reporting 10-16 July 2015.pdf
18(d)
Thanks, Gavin. We will withhold the attachments in Binder 2 – we weren’t sure about them so
needed your input to make the decision.
ACT 1982
The last outstanding question is regarding the Weekly Reports (example attached) – as they are
simply a media digest we do not consider them sensitive (but will review each for any privacy
concerns), and would be inclined to release them, unless you consider them to be commercially
sensitive. Can you please confirm?
INFORMATION
Our legal team has reviewed the feedback you have provided on the email bundles and have not
raised any concerns regarding the additional redactions you have requested so I am processing
them at present.
This is hopefully the end of this one.
Thank you
Anna
Anna Gruczynska
RELEASED UNDER THE OFFICIAL
Governance Officer
Southern Response Earthquake Services Ltd
DDI: (03)
Page 24

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
Ext:
Mobile:
PO Box 9052
Christchurch
www.southernresponse.co.nz
ACT 1982
Southern Response Earthquake Services Ltd is the government-owned company responsible for
settling claims by AMI policyholders for Canterbury earthquake damage which occurred before 5
April 2012 (the date AMI was sold to IAG).
INFORMATION
From: Gavin Clark [mailto:[email address]]
Sent: Tuesday, 20 December 2016 9:43 a.m.
To: Anna Gruczynska
Cc: [email address]
Subject: RE: OIA Consultation
Sensitivity: Confidential
Hi Anna
No.problem with binder 1 however binder 2 all slides in relation to training and risk assessment are
proprietary and show the how to.
I would consider this eroding our commercial advantage if released.
RELEASED UNDER THE OFFICIAL
Kind regards Gavin
Sent from my Sony Xperia™ smartphone
---- Anna Gruczynska wrote ----
Page 25

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
Hi Gavin
Thank you for your reply.
We will work through the comments on the email threads and I will come back to you separately if
we have any questions or concerns with your proposed additional redactions.
1.
In the interest of time, in the first instance, I have reviewed your comments regarding the
attachments.
ACT 1982
-
Attachment to Email 126 (protest photo): we agree this is necessary to withhold to protect
the privacy of individuals (9(2)(a)).
9(2)(h)
-
Attachments to Emails 19,20, 51, 52, 78,87 and 88 (TCIL invoices):
L INFORMATION
In Binder 1 (attached) I
have provided copies of these invoices with redactions applied on that basis and would welcome
your comments. The folder also contains other attachments received from TCIL which we
propose to release being generic or publicly available documents, or photos of the exterior of our
building which cannot be considered sensitive either in isolation or in the context of the email
(which simply says “photos as agreed”).
2.
In addition, our legal team has questioned whether sufficient commercial sensitivity grounds
exist to withhold the following (which I considered to contain proprietary methodology material
which is commercially sensitive to TCIL, but would appreciate your view on this):
-
SRES Characterisation Survey 2016 (blank) – refer Binder 2
RELEASED UNDER THE OFFI
-
SRES SG test – refer Binder 2
-
First Responders Role Plays Agenda – refer Binder 2
-
Southern Response weekly monitoring reports - I have not provided them here, but I am
sure you are familiar with the documents, of which there are approx. 45. The information
contained in these reports does not appear to be sensitive in itself, being largely of the media
monitoring type, but you may have concerns regarding the criteria on which these reports were
Page 26

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
prepared being released.
I would be most grateful if you could consider the matter of the invoices in Binder 1 and the 4
types of documents in Binder 2 and let me know of any concerns with this information being
released.
Thank you
Anna
ACT 1982
Anna Gruczynska
Governance Officer
Southern Response Earthquake Services Ltd
INFORMATION
DDI: (03)
Ext:
Mobile:
PO Box 9052
Christchurch
www.southernresponse.co.nz
RELEASED UNDER THE OFFICIAL
Southern Response Earthquake Services Ltd is the government-owned company responsible for
settling claims by AMI policyholders for Canterbury earthquake damage which occurred before 5
April 2012 (the date AMI was sold to IAG).
Page 27

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
From: Gavin Clark [mailto:[email address]]
Sent: Monday, 12 December 2016 10:54 a.m.
To: Anna Gruczynska
Cc: [email address]
Subject: RE: OIA Consultation
Sensitivity: Confidential
Hi Anna,
1982
Please find attached my response to this OIA request which centres around what I consider to be
ACT
our IP.
Re your question below the weekly reports are the collection of open source information and I
have no issue with their release.
INFORMATION
Kind Regards Gavin
From: Anna Gruczynska [mailto:[email address]]
OFFICIAL
Sent: Friday, 25 November 2016 3:10 p.m.
To: Gavin Clark
THE
Subject: RE: OIA Consultation
Sensitivity: Confidential
UNDER
Thank you, Gavin, that’s great. In addition, can I please ask you to consider and advise whether
you have any concerns if we release the weekly reports TCIL has been providing to us. These are
mostly scans of the media and social media and as such don’t contain sensitive or confidential
information but we thought you might consider them to be part of your commercially sensitive
RELEASED
methodology.
Thank you
Anna
Page 28

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
Anna Gruczynska
Governance Officer
Southern Response Earthquake Services Ltd
DDI: (03)
Ext:
ACT 1982
Mobile:
PO Box 9052
Christchurch
INFORMATION
www.southernresponse.co.nz
Southern Response Earthquake Services Ltd is the government-owned company responsible for
settling claims by AMI policyholders for Canterbury earthquake damage which occurred before 5
April 2012 (the date AMI was sold to IAG).
From: Gavin Clark [mailto:[email address]]
Sent: Friday, 25 November 2016 2:45 p.m.
To: Anna Gruczynska
Subject: RE: OIA Consultation
RELEASED UNDER THE OFFICIAL
Sensitivity: Confidential
Thanks Anna email received, I’ve had a busy week but will come back to you early next week if
that is okay with you.
From: Anna Gruczynska [mailto:[email address]]
Sent: Tuesday, 22 November 2016 1:21 p.m.
Page 29

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
To: Gavin Clark
Subject: OIA Consultation
Importance: High
Sensitivity: Confidential
Hi Gavin
Southern Response has received a request from the Labour Party under the OIA for a copy of any
communications, including emails, between Southern Response and any private investigation
1982
form, since 1 January 2014 (subsequently narrowed down to cover the period 1 July 2015 – 30
June 2016 only). The request is also for copies of any reports, briefings and advice received by
ACT
Southern Response.
We have reviewed the email communications we hold which are within the scope of this request
and would like to consult with you on our proposed response, in the first instance as it concerns
email communications only. We are reviewing the various attachments (which will also respond to
INFORMATION
the second part of the request for reports, briefings and advice) and will consult with you on those
separately. In the meantime I would be grateful if you could review the attached information and
let me know if you have concerns with any of it being released. The information we consider
necessary to withhold, and which will therefore be redacted, is within the red boxes. Any
OFFICIAL
unmarked information is currently proposed to be released, subject to consultation with you.
THE
In general terms, we have considered it necessary to withhold the following information:
·
Any discussion in detail of the security-related work TCIL undertook for SR, both to protect
UNDER
the SR’s security information and to protect TCIL’s commercially sensitive methodology
·
Any discussion of specific safety information (recommendations etc.) to protect SR’s
security information
RELEASED
·
Any discussion about the cost of specific services provided to SRES as we consider this to
be commercially sensitive to TCIL (noting that the general information about amounts paid to TCIL
has been previously released)
·
Names of individuals, and details of individuals’ residential security reviews, information
requests etc. in order to protect their privacy
Page 30

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
We intend to apply a similar rationale to determining which attachments need to be withheld in
their entirety/with redactions, and our preliminary views can be gauged from the proposed
redactions in the “Attachment” field of the emails.
Once you’ve had a chance to look through these communications, please let me know your
estimated timeframe to come back to me with your specific comments. As we have already
advised the decision on this request, there is no statutory deadline to provide the information,
however we are obliged to provide it as soon as possible, and are certainly hoping to be in a
position to do so this side of Christmas.
ACT 1982
If you have any questions, or require clarification, please do not hesitate to give me a call.
Thank you
Anna
INFORMATION
Anna Gruczynska
Governance Officer
Southern Response Earthquake Services Ltd
DDI: (03)
D UNDER THE OFFICIAL
Ext:
LEAS
Mobile:
PO Box 9052
Christchurch
www.southernresponse.co.nz
Page 31

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
Southern Response Earthquake Services Ltd is the government-owned company responsible for
settling claims by AMI policyholders for Canterbury earthquake damage which occurred before 5
April 2012 (the date AMI was sold to IAG).
This email and any attachments contain confidential information which may be subject to legal
privilege and copyright.
1982
If you are not the intended recipient you must not peruse, use, distribute or copy the email or
attachments.
ACT
If it has been received in error please notify us immediately by return email and then delete the
message and any accompanying attachments.
Emails are not secure, can be intercepted and altered.
Southern Response Earthquake Services Limited (“Southern Response”) accepts no
responsibility for changes made to this email or to any attachment after it has been transmitted.
No viruses were detected in this email by Southern Response's virus detection software.
INFORMATION
Southern Response cannot guarantee this message or attachment(s) are free from computer
viruses or other defects
and will not accept liability for any loss, damage or consequence resulting directly and/or indirectly
from their use.
OFFICIAL
THE
UNDER
RELEASED
Page 32

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
6. RE: OIA Consultation
From:
Anna Gruczynska <[email address]>
To:
Gavin Clark <[email address]>
Cc:
[email address] <[email address]>
Sent Date:
Dec 13, 2016 14:25:36
Subject:
RE: OIA Consultation
Attachment:
image001.jpg
Binder1 - Attachments FROM TCIL to release.pdf
18(d)
Binder2 - to consult.pdf
18(d)
Hi Gavin
ACT 1982
Thank you for your reply.
We will work through the comments on the email threads and I will come back to you separately if
we have any questions or concerns with your proposed additional redactions.
INFORMATION
1.
In the interest of time, in the first instance, I have reviewed your comments regarding the
attachments.
-
Attachment to Email 126 (protest photo): we agree this is necessary to withhold to protect
the privacy of individuals (9(2)(a)).
9(2)(h)
-
Attachments to Emails 19,20, 51, 52, 78,87 and 88 (TCIL invoices):
ED UNDER THE OFFICIAL
In Binder 1 (attached) I
have provided copies of these invoices with redactions applied on that basis and would welcome
your comments. The folder also contains other attachments received from TCIL which we
REL
propose to release being generic or publicly available documents, or photos of the exterior of our
building which cannot be considered sensitive either in isolation or in the context of the email
(which simply says “photos as agreed”).
2.
In addition, our legal team has questioned whether sufficient commercial sensitivity grounds
exist to withhold the following (which I considered to contain proprietary methodology material
which is commercially sensitive to TCIL, but would appreciate your view on this):
Page 33

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
-
SRES Characterisation Survey 2016 (blank) – refer Binder 2
-
SRES SG test – refer Binder 2
-
First Responders Role Plays Agenda – refer Binder 2
-
Southern Response weekly monitoring reports - I have not provided them here, but I am
sure you are familiar with the documents, of which there are approx. 45. The information
contained in these reports does not appear to be sensitive in itself, being largely of the media
monitoring type, but you may have concerns regarding the criteria on which these reports were
prepared being released.
ACT 1982
I would be most grateful if you could consider the matter of the invoices in Binder 1 and the 4
types of documents in Binder 2 and let me know of any concerns with this information being
released.
INFORMATION
Thank you
Anna
Anna Gruczynska
Governance Officer
Southern Response Earthquake Services Ltd
ASED UNDER THE OFFICIAL
DDI: (03)
RE
Ext:
Mobile:
PO Box 9052
Christchurch
Page 34

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
7. RE: OIA Consultation
From:
Anna Gruczynska <[email address]>
To:
Gavin Clark <[email address]>
Sent Date:
Nov 25, 2016 15:09:44
Subject:
RE: OIA Consultation
Attachment:
image001.jpg
Thank you, Gavin, that’s great. In addition, can I please ask you to consider and advise whether
you have any concerns if we release the weekly reports TCIL has been providing to us. These are
mostly scans of the media and social media and as such don’t contain sensitive or confidential
information but we thought you might consider them to be part of your commercially sensitive
methodology.
ACT 1982
Thank you
Anna
INFORMATION
Anna Gruczynska
Governance Officer
Southern Response Earthquake Services Ltd
DDI: (03)
Ext:
ASED UNDER THE OFFICIAL
Mobile: R
PO Box 9052
Christchurch
www.southernresponse.co.nz
Page 40

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
Southern Response Earthquake Services Ltd is the government-owned company responsible for
settling claims by AMI policyholders for Canterbury earthquake damage which occurred before 5
April 2012 (the date AMI was sold to IAG).
From: Gavin Clark [mailto:[email address]]
Sent: Friday, 25 November 2016 2:45 p.m.
To: Anna Gruczynska
1982
Subject: RE: OIA Consultation
Sensitivity: Confidential
ACT
Thanks Anna email received, I’ve had a busy week but will come back to you early next week if
that is okay with you.
From: Anna Gruczynska [mailto:[email address]]
INFORMATION
Sent: Tuesday, 22 November 2016 1:21 p.m.
To: Gavin Clark
Subject: OIA Consultation
Importance: High
Sensitivity: Confidential
OFFICIAL
THE
Hi Gavin
UNDER
Southern Response has received a request from the Labour Party under the OIA for a copy of any
communications, including emails, between Southern Response and any private investigation
form, since 1 January 2014 (subsequently narrowed down to cover the period 1 July 2015 – 30
June 2016 only). The request is also for copies of any reports, briefings and advice received by
Southern Response.
RELEASED
We have reviewed the email communications we hold which are within the scope of this request
and would like to consult with you on our proposed response, in the first instance as it concerns
email communications only. We are reviewing the various attachments (which will also respond to
the second part of the request for reports, briefings and advice) and will consult with you on those
separately. In the meantime I would be grateful if you could review the attached information and
let me know if you have concerns with any of it being released. The information we consider
Page 41

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
8. OIA Consultation
From:
Anna Gruczynska <[email address]>
To:
[email address] <[email address]>
Sent Date:
Nov 22, 2016 13:21:03
Subject:
OIA Consultation
Attachment:
image001.jpg
Bundle 1 - Emails FROM TCIL.pdf
18(d)
Bundle 2 - Emails TO TCIL.pdf
18(d)
Hi Gavin
1982
ACT
Southern Response has received a request from the Labour Party under the OIA for a copy of any
communications, including emails, between Southern Response and any private investigation
form, since 1 January 2014 (subsequently narrowed down to cover the period 1 July 2015 – 30
June 2016 only). The request is also for copies of any reports, briefings and advice received by
Southern Response.
INFORMATION
We have reviewed the email communications we hold which are within the scope of this request
and would like to consult with you on our proposed response, in the first instance as it concerns
email communications only. We are reviewing the various attachments (which will also respond to
the second part of the request for reports, briefings and advice) and will consult with you on those
OFFICIAL
separately. In the meantime I would be grateful if you could review the attached information and
let me know if you have concerns with any of it being released. The information we consider
THE
necessary to withhold, and which will therefore be redacted, is within the red boxes. Any
unmarked information is currently proposed to be released, subject to consultation with you.
UNDER
In general terms, we have considered it necessary to withhold the following information:
·
Any discussion in detail of the security-related work TCIL undertook for SR, both to protect
the SR’s security information and to protect TCIL’s commercially sensitive methodology
RELEASED
·
Any discussion of specific safety information (recommendations etc.) to protect SR’s
security information
·
Any discussion about the cost of specific services provided to SRES as we consider this to
be commercially sensitive to TCIL (noting that the general information about amounts paid to TCIL
has been previously released)
Page 45

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
·
Names of individuals, and details of individuals’ residential security reviews, information
requests etc. in order to protect their privacy
We intend to apply a similar rationale to determining which attachments need to be withheld in
their entirety/with redactions, and our preliminary views can be gauged from the proposed
redactions in the “Attachment” field of the emails.
Once you’ve had a chance to look through these communications, please let me know your
estimated timeframe to come back to me with your specific comments. As we have already
advised the decision on this request, there is no statutory deadline to provide the information,
however we are obliged to provide it as soon as possible, and are certainly hoping to be in a
ACT 1982
position to do so this side of Christmas.
If you have any questions, or require clarification, please do not hesitate to give me a call.
INFORMATION
Thank you
Anna
Anna Gruczynska
Governance Officer
Southern Response Earthquake Services Ltd
ASED UNDER THE OFFICIAL
DDI: (03)
RE
Ext:
Mobile:
PO Box 9052
Christchurch
Page 46

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
www.southernresponse.co.nz
Southern Response Earthquake Services Ltd is the government-owned company responsible for
settling claims by AMI policyholders for Canterbury earthquake damage which occurred before 5
April 2012 (the date AMI was sold to IAG).
1982
This email and any attachments contain confidential information which may be subject to legal
ACT
privilege and copyright.
If you are not the intended recipient you must not peruse, use, distribute or copy the email or
attachments.
If it has been received in error please notify us immediately by return email and then delete the
message and any accompanying attachments.
Emails are not secure, can be intercepted and altered. INFORMATION
Southern Response Earthquake Services Limited (“Southern Response”) accepts no
responsibility for changes made to this email or to any attachment after it has been transmitted.
No viruses were detected in this email by Southern Response's virus detection software.
Southern Response cannot guarantee this message or attachment(s) are free from computer
viruses or other defects
OFFICIAL
and will not accept liability for any loss, damage or consequence resulting directly and/or indirectly
from their use.
THE
UNDER
RELEASED
Page 47

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
9. RE: OIA from
- complaint
From:
<
southernresponse.co.nz>
To:
'Gavin Clark' <[email address]>
Cc:
<
bellgully.com>,
t60.co.nz
<
t60.co.nz>, Anna Gruczynska
<[email address]>
Sent Date:
Sep 21, 2016 10:41:16
Subject:
RE: OIA from
- complaint
Attachment:
image004.jpg
image005.jpg
image006.jpg
image007.jpg
ACT 1982
image008.jpg
image001.jpg
Thanks Gavin,
I can confirm that these paragraphs were the only ones questioned and discussed with us. The
INFORMATION
rest wasn’t questioned and the Ombudsman’s office, as far as I am aware, was satisfied with our
reasons for with-holding the information. Regarding these particular paragraphs they transferred it
to the Privacy Commissioner asking them to review from the privacy point of view and that’s when
the Privacy Commissioner’s office approached us.
Trust this helps.
And thank you for your comments below. This is definitely of benefit and will help us firm up our
letter to the Privacy Commissioner.
Kind regards
RELEASED UNDER THE OFFICIAL
ANZIIF (Assoc) CIP
Privacy and Information Officer
Southern Response Earthquake Services Ltd
Page 48

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
DDI (03)
Ext
PO Box 9052
Christchurch
www.southernresponse.co.nz
Southern Response Earthquake Services Ltd is the government-owned company responsible for
ACT 1982
settling claims by AMI policyholders for Canterbury earthquake damage which occurred before 5
April 2012 (the date AMI was sold to IAG).
INFORMATION
From: Gavin Clark [mailto:[email address]]
Sent: Wednesday, 21 September 2016 10:30 a.m.
To:

Cc:

t60.co.nz
Subject: RE: OIA from
- complaint
THE OFFICIAL
Hi
Based upon your correspondence below I take it that
complaint to the Ombudsman
relates solely to our report and in particular the paragraphs highlighted below, Paras 54 to 57, 60,
63, 73 and 74. Can you advise whether any other parts that have been withheld from
RELEASED UNDE
are under consideration by the Ombudsman?
Our original response to this request and the withholding of information from T&C was sent via
email to Victor Wells on 11 February 2016 and specifically referred to email parts that had been
sent to us and contained relevant information and relied upon sections 9(2)(b)(i)- disclosing trade
secrets and section 9(2)(b)(ii) prejudice our commercial position. The email containing the
information from Victor Wells was in 11 parts due to the size of each email file. These reasons for
Page 49

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
withholding particular information are still current however in regard to this matter below I can
respond to these specific paragraphs as follows:
Para 54 to 57
CT 1982
INFORMATION
ER THE OFFICIAL
Para 60RELEAS
Is also a recommendation from T&C and we believe that all recommendations around security
should not be disclosed so as not to reveal security tactics and create a security vulnerability
putting people at risk. Section 6(d) Safety of any person.
Para 63
Page 50

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.

982
AC
Para 73 and 74
TION
INF
We trust that this helps clarify our position on the matter and appreciate having been consulted
regarding information that we have provided to SRES.
Take care warm regards Gavin Clark
Gavin Clark
/ MOBILE
/ PHONE
/ FAX
/ POSTAL
/ WEBSITE
ASED UNDER THE OFFICIAL
+64
+64 9 302 0113
R
+64 9 361 3260
PO Box 301775, Albany, NSMC 0752, New Zealand
www.tcil.co.nz
© Copyright TCIL 2007.
WARNING. Unauthorised copying, disclosure or distribution of this document or attachment is
strictly prohibited. It is restricted to approved TCIL clients only and their authorised
representatives. Unauthorised possession, copying or distribution may make offenders subject to
legal action relating to offences regarding unlawful possession of unauthorized information and/or
Page 51

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
intellectual property. If you are not the intended recipient of this publication, or do not have
authorisation from TCIL to view it, or have received this publication in error, you must not peruse,
use, pass or copy this publication or any of its contents. TCIL has no more authority than that of an
ordinary private citizen or company to require a reply to this correspondence.
From:
[mailto:
southernresponse.co.nz]
Sent: Monday, 19 September 2016 11:53 a.m.
To: Gavin Clark
Cc:

Subject: OIA from
- complaint
ACT 1982
Hi, Gavin
It’s been a while since we spoke. Trust all is well with you.INFORMATION
We have recently been contacted by the Ombudsman office and subsequently by the Privacy
Commissioner office in relation to
making a complaint earlier in the year about how we
responded to his OIA request which he made in September 2015 . As the Ombudsman office
thought that parts of the information which we withheld related more to privacy, they transferred
that part to the Privacy Commissioner.
from the Privacy Commissioner’s office met
with us last week and upon discussion of the few points raised in her original letter and we came
to some agreement that our withholding reasons and grounds were justified.
One of the points raised was in relation to the TCIL report about
In regards to it, we have been asked to provide a bit more information to support our decisions to
RELEASED UNDER THE OFFICIAL
withhold, hence I thought I’d e-mail you.
I’ve got these e-mails attached between you and Victor where you were talking about the
sensitivity of information in the staff presentation etc however I couldn’t find any specific
correspondence about the
report . Will it be fair to assume that your comments in Feb 2016
would apply to
report as well or would TCIL like to comment again on the paragraphs which
were withheld and are being questioned?
Page 52

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
I have copied in
from Bell Gully, who is assisting us with our communication to the
Privacy Commissioner on this complaint.
Kind regards,
ANZIIF (Assoc) CIP
Privacy and Information Officer
ACT 1982
Southern Response Earthquake Services Ltd
DDI (03)
INFORMATION
Ext
PO Box 9052
Christchurch
www.southernresponse.co.nz
Southern Response Earthquake Services Ltd is the government-owned company responsible for
settling claims by AMI policyholders for Canterbury earthquake damage which occurred before 5
April 2012 (the date AMI was sold to IAG).
RELEASED UNDER THE OFFICIAL
This email and any attachments contain confidential information which may be subject to legal
privilege and copyright.
If you are not the intended recipient you must not peruse, use, distribute or copy the email or
attachments.
If it has been received in error please notify us immediately by return email and then delete the
message and any accompanying attachments.
Page 53

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
Emails are not secure, can be intercepted and altered.
Southern Response Earthquake Services Limited (“Southern Response”) accepts no
responsibility for changes made to this email or to any attachment after it has been transmitted.
No viruses were detected in this email by Southern Response's virus detection software.
Southern Response cannot guarantee this message or attachment(s) are free from computer
viruses or other defects
and will not accept liability for any loss, damage or consequence resulting directly and/or indirectly
from their use.

1982
ACT
INFORMATION
OFFICIAL
THE
UNDER
RELEASED
Page 54

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
10. OIA from
- complaint
From:
<
southernresponse.co.nz>
To:
'Gavin Clark' <[email address]>
Cc:
<
bellgully.com>
Sent Date:
Sep 19, 2016 11:52:32
Subject:
OIA from
- complaint
Attachment:
image002.jpg
image004.jpg
image006.jpg
TCIL e-mails re sensitivity.pdf
18(d)
Report re current risk to Southern Response.pdf
18(d)
Report_RedactedWM.pdf
18(d)
ACT 1982
Hi, Gavin
It’s been a while since we spoke. Trust all is well with you.
INFORMATION
We have recently been contacted by the Ombudsman office and subsequently by the Privacy
Commissioner office in relation to
making a complaint earlier in the year about how we
responded to his OIA request which he made in September 2015 . As the Ombudsman office
thought that parts of the information which we withheld related more to privacy, they transferred
OFFICIAL
that part to the Privacy Commissioner.
from the Privacy Commissioner’s office met
with us last week and upon discussion of the few points raised in her original letter and we came
to some agreement that our withholding reasons and grounds were justified.
One of the points raised was in relation to the TCIL report about
In regards to it, we have been asked to provide a bit more information to support our decisions to
withhold, hence I thought I’d e-mail you.
RELEASED UNDER TH
I’ve got these e-mails attached between you and Victor where you were talking about the
sensitivity of information in the staff presentation etc however I couldn’t find any specific
correspondence about the
report . Will it be fair to assume that your comments in Feb 2016
would apply to
report as well or would TCIL like to comment again on the paragraphs which
were withheld and are being questioned?
Page 55

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
Emails are not secure, can be intercepted and altered.
Southern Response Earthquake Services Limited (“Southern Response”) accepts no
responsibility for changes made to this email or to any attachment after it has been transmitted.
No viruses were detected in this email by Southern Response's virus detection software.
Southern Response cannot guarantee this message or attachment(s) are free from computer
viruses or other defects
and will not accept liability for any loss, damage or consequence resulting directly and/or indirectly
from their use.
1982
ACT
INFORMATION
OFFICIAL
THE
UNDER
RELEASED
Page 57

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
11. RE: Paid informing
From:
<
southernresponse.co.nz>
To:
Gavin Clark <[email address]>
Sent Date:
Mar 18, 2016 12:25:26
Subject:
RE: Paid informing
Attachment:
The letter looks good to me Gavin.
Kind regards
ACT 1982
-----Original Message-----
From: Gavin Clark [mailto:[email address]]
Sent: Friday, 18 March 2016 10:00 a.m.
To:
Cc: Anna Gruczynska; Victor Wells; Linda Falwasser
Subject: RE: Paid informing
INFORMATION
Hi
ICIAL
Please see attached proposed response to
If you wouldn't mind casting an eye over it to make sure that it looks okay I will then send it to him
and then formally notify you once done.
Kind Regards Gavin Clark
-----Original Message-----
D UNDER THE O
From:
[mailto:
southernresponse.co.nz]
Sent: Thursday, 17 March 2016 3:31 p.m.
To: Gavin Clark
Cc: Anna Gruczynska; Victor Wells
RELE
Subject: FW: Paid informing
Hi Gavin
Anna asked me to look into whether you should include a sentence about contacting the Privacy
Commissioner.
Section 39 of the Privacy Act only provides that where an agency transfers a request, it must
Page 58

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
12. RE: RE: Paid informing
From:
<
southernresponse.co.nz>
To:
Gavin Clark <[email address]>
Cc:
Victor Wells <[email address]>, Linda Falwasser
<[email address]>
Sent Date:
Mar 16, 2016 15:07:09
Subject:
RE: RE: Paid informing
Attachment:
Probably best just to keep the line of separation clear and include a sentence at the end indicating
that you will ensure that this transfer is passed onto the appropriate person within Southern
Response (particularly given Victor no longer deals with
OIA requests).
ACT 1982
Kind regards
-----Original Message-----
INFORMATION
From: Gavin Clark [mailto:[email address]]
Sent: Wednesday, 16 March 2016 2:33 p.m.
To:
Cc: Victor Wells; Linda Falwasser
Subject: RE: RE: Paid informing
Thanks
should I include Victor in the email to
which officially notifies SRES of our
THE OFFICIAL
intention or respond to
and notify SRES independently?
Kind Regards Gavin Clark
-----Original Message-----
SED UN
From:
[mailto:
southernresponse.co.nz]
Sent: Wednesday, 16 March 2016 2:22 p.m.
To: Gavin Clark
REL
Cc: Victor Wells; Linda Falwasser
Subject: RE: RE: Paid informing
Hi Gavin
Some proposed wording is set out below should TCIL decide to transfer this request. Please note
the last comment, which TCIL will need to satisfy itself of in order to discharge its Privacy Act
obligations in respect of this request.
Page 68

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
Also, as you're probably aware, there is a 10 working day time limit to transfer a request under
section 39.
Kind regards
Dear
We are transferring your Privacy Act 1993 request (dated 7 March 2016) to Southern Response
Earthquake Services Limited, who we believe are more appropriately placed to deal with your
ACT 1982
request. For completeness, in this request you asked that TCIL provides:
INFORMATION
THE OFFICIAL
In transferring your request, TCIL relies on section 39 of the Privacy Act, which provides that
where the information privacy request is made to an agency and is believed by the person dealing
with the request to be more closely connected with the functions or activities of another agency,
the agency shall promptly transfer the request to the other agency.
RELEASED U
-----Original Message-----
From: Gavin Clark [mailto:[email address]]
Sent: Wednesday, 16 March 2016 2:16 p.m.
To: Victor Wells; Linda Falwasser
Cc:
Subject: RE: RE: Paid informing
Page 69

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
Thankyou
-----Original Message-----
From: Victor Wells [mailto:[email address]]
Sent: Wednesday, 16 March 2016 2:08 p.m.
To: Gavin Clark; Linda Falwasser
Cc:
Subject: RE: RE: Paid informing
Hi Gavin,
will send you through some content that you may choose to use in your correspondence with
ACT 1982
if you decide to transfer the request.
Victor Wells
Legal Risk Manager
-----Original Message-----
INFORMATION
From: Gavin Clark [mailto:[email address]]
Sent: Tuesday, 15 March 2016 3:15 p.m.
To: Victor Wells; Linda Falwasser
Subject: RE: RE: Paid informing
Ah I probably inadvertently sent them to the board with reply all.
I still intend to deal with the matter as we have previously discussed if that still suits.
Cheers
-----Original Message-----
From: Victor Wells [mailto:[email address]]
RELEASED UNDER THE OFFICIAL
Sent: Tuesday, 15 March 2016 2:59 p.m.
To: Gavin Clark; Linda Falwasser
Subject: RE: RE: Paid informing
Thanks Gavin,
emails to our Board do not get delivered. He knows this and continues to go through
the pantomime of copying them in to make a point. I will call you tomorrow regards the
Page 70

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
management of his request.
Regards
Victor Wells
Legal Risk Manager
-----Original Message-----
From: Gavin Clark [mailto:[email address]]
Sent: Tuesday, 15 March 2016 2:33 p.m.
To: Linda Falwasser; Victor Wells
Subject: FW: RE: Paid informing
ACT 1982
Hi Guys
FYI.
INFORMATION
-----Original Message-----
From: Gavin Clark
Sent: Tuesday, 15 March 2016 2:31 p.m.
To: '
Cc: [email address]; [email address];
[email address]; [email address];
[email address]; [email address]
Subject: RE: RE: Paid informing
Dear
As per this email thread below I have answered your question in good faith totally upon my own
volition.
Your Privacy Act request has been noted as previously advised and I will respond accordingly, you
RELEASED UNDER THE OFFICIAL
do not dictate the time frame this is written in statute.
You will receive correspondence from me in due course and I will no longer respond to your
requests in the interim.
Thank you Gavin Clark
-----Original Message-----
Email thread withheld pursuant to s. 9(2)(a) of the OIA
Page 71

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
13. RE: Response to OIA request
From:
Victor Wells <[email address]>
To:
'Gavin Clark' <[email address]>
Sent Date:
Feb 12, 2016 10:53:53
Subject:
RE: Response to OIA request
Attachment:
image001.jpg
No problem Gavin,
We can redact the ‘individuals’ page in its entirety. Are you happy for the protest picture of
to be released? And the title page of the presentation noting that it is ‘First Responder
ACT 1982
Training’?
Regards
INFORMATION
Victor Wells
Legal Risk Manager
From: Gavin Clark [mailto:[email address]]
Sent: Friday, 12 February 2016 10:42 a.m.
To: Victor Wells
Subject: RE: Response to OIA request
Thanks Victor,
Can you give me an indication what ones you are seeking clarification on? If these are from us I
RELEASED UNDER THE OFFICIAL
may have an opinion and could provide a better understanding of our position on it.
I am still opposed to the entire slide titled ‘Individuals’ being published based upon the grounds
that this slide shows technique (our formula) in that individuals are profiled as well as an indication
that other people were discussed during this training.
Page 76

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
As you are aware the time commitment to your organisation as a result of one vexatious
disaffected individual is huge and if it were publically known that T&C discussed actions by
specific individuals in a training package to Southern Response then this could quite possibly open
a can of worms and cause our business major disruption as the remaining three individuals out of
a pool of hundreds would be wanting to know if it was them in the presentation. We could be
hugely impacted by a multiple of unnecessary Privacy Act requests and enquiries to us and as a
small organisation (not a government funded organisation) we aren’t geared up to handle such
issues and would impact upon us financially.
We are basing this position upon previous experience having undergone major disruption to our
1982
business commencing in 2007 and the flow on effect of losing clients, time and distraction
commitment as well as legal challenges that resulted in our firm having to go to court to defend
ACT
frivolous vexatious claims. Such is the nature of disaffected individuals that are driven enough to
the point of taking extreme measures (pertinent example sending long winded unnecessary emails
on a daily basis grinding down the wheels of efficiency) that they then focus on another target to
impact upon that organisation. This secondary economic targeting is common place and there are
many references of this being done throughout the world and shows a common link to strategy
used by Issue Motivated Groups and individuals.
INFORMATION
I don’t believe that the release of this slide would be in the public interest and firmly believe that
any public interest is outweighed by the likelihood of unreasonably prejudicing our commercial
position.
OFFICIAL
I further believe that any slide of this nature reveals to our competitors part thereof our successful
THE
formula on dealing with IMG’s and IMI’s.
I request that Southern Response Err on the side of caution and black out the entire slide headed
UNDER
‘Individuals’ if there is a subsequent challenge and the matter is referred to the Ombudsman for a
decision then request that Thompson &Clark be notified in a timely manner so that we can prepare
an appropriate response to the Ombudsman’s office outlining our position.
RELEASED
Victor, I’m not trying to be difficult here but having the benefit of hindsight and experience definitely
believe that we are on the top of a precipice on this matter and that we need to take these
measures to protect our business.
Kind Regards Gavin
Page 77

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
14. RE: Response to OIA request
From:
Victor Wells <[email address]>
To:
'Gavin Clark' <[email address]>
Cc:
[email address] <[email address]>, Linda Falwasser
<[email address]>
Sent Date:
Feb 12, 2016 09:49:18
Subject:
RE: Response to OIA request
Attachment:
image001.jpg
Part 1 - proposed release info_Redacted
18(d)
ver2_RedactedWM_Part5_Redacted.pdf
18(d)
ltr - OIA -
- Security Request.docx 9(2)(a)
ACT 1982
Thanks Gavin,
We are fine with the majority of the redactions but there are a couple we want to seek further
clarification on.
INFORMATION
We are proposing to leave in the front page of the training as this doesn’t provide any detail about
methodology or IMG’s? It also means we don’t need to redact further references to the training in
emails to staff etc?
We have also left in the photographs of
because they dont provide any detail about
methodology or IMG’s also? They have also been sourced from publicly available information
such that our ability to withhold them is low.
We have also left in the title of the Trespass Act slide given it is simply a reference to the
legislation.
RELEASED UNDER THE OFFICIAL
I have also attached the letter that we intend to send with the release.
Let me know your thoughts.
Regards
Page 83

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
Part 8
No issues from T&C
Part 9
Pages 5-13 and 16 -18
T&C is opposed to any information regarding our training presentation being made public as this
will disclose a trade secret 9(2)(b)(i) and will be likely to prejudice our commercial position Sec
9(2)(b)(ii).
ACT 1982
Our position is based upon the following reasons.
1.
Thompson &Clark for the past 12 years has been providing risk management services to
companies that are affected by issue motivated groups and individuals and over this period has
gained a great deal of intellectual property about the methodology of such groups. With this
INFORMATION
knowledge we have put together training packages such as “First Responders Training”. The
release of this training package or part thereof would provide our competitors with our formula and
a basis to replicate our service.
9(2)(b)(ii)
FFICIAL
2.
Thompson &Clark currently has
paying a monthly retainer for monitoring services
around specific issues that are likely to affect those company’s, we then assess the information
and provide relevant mitigation to manage the risk. The first responders training formula is derived
from this understanding of IMG’s and if our competitors were to learn of this ‘formula’ they would
most likely erode our client base.
3.
In 2007 Thompson &Clark were subjected to a vexatious campaign from an issue motivated
group who attempted to erode our clients confidence in our service and company which resulted in
T&C losing some clients and was a major distraction to us and our business for several years. The
release of this training package would indicate to IMG’s that T&C is still providing risk
management services to company’s affected by IMG’s T&C strongly believe that as part of IMG’s
RELEASED UNDER TH
strategy they would most likely to start a public campaign to impact on our business as they did in
2007.
Page 5- Covering sheet for First Responders Training. T&C opposed to this release as per points
1 and 2 above.
Page 6- Objectives. T&C opposed to this release as per points 1 and 2 above.
Page 85

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
Page 7- T&C outline. T&C opposed to this release as per point 3 above.
Page 8. Issue motivated groups. T&C opposed to this release as per point 3 above.
Page 9. Individuals. Part redacted, T&C opposed to the release of the entire page as per point 3
above.
Page 10. Tactics. T&C opposed to this release as per points 1 &2 above.
Page 11. Photograph. T&C opposed to this release as per point 3 above.
1982
Page 12. Conflict and negotiation. T&C opposed to this release as per points 1 &2 above.
ACT
Page 13. Redacted- agreed.
Page 14. Southern Response Media Policy. No objections
Page 15. Southern Response Media Policy. No objectionsINFORMATION
Page 16. Trespass Act. T&C opposed as per points 1 &2 above.
Page 17 Redacted – Agreed
OFFICIAL
Page 18 Redacted. Agreed
THE
Part 10
No issues from T&C
UNDER
Part 11
No issues from T&C.
RELEASED
Victor, I hope this helps to clarify our position, please keep me appraised of the intended OIA
response by Southern Response. I would say that once released there will be a challenge to the
Ombudsman and I am prepared to meet with the Ombudsmen to discuss and defend our position
if necessary.
Page 86

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
Kind Regards Gavin
Gavin Clark
/ MOBILE
/ PHONE
/ FAX
/ POSTAL
/ WEBSITE
+64
+64 9 302 0113
+64 9 361 3260
ACT 1982
PO Box 301775, Albany, NSMC 0752, New Zealand
www.tcil.co.nz
© Copyright TCIL 2007.
WARNING. Unauthorised copying, disclosure or distribution of this document or attachment is
strictly prohibited. It is restricted to approved TCIL clients only and their authorised
representatives. Unauthorised possession, copying or distribution may make offenders subject to
INFORMATION
legal action relating to offences regarding unlawful possession of unauthorized information and/or
intellectual property. If you are not the intended recipient of this publication, or do not have
authorisation from TCIL to view it, or have received this publication in error, you must not peruse,
use, pass or copy this publication or any of its contents. TCIL has no more authority than that of an
ordinary private citizen or company to require a reply to this correspondence.
RELEASED UNDER THE OFFICIAL
Page 87

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
15. RE: OIA response
From:
Victor Wells <[email address]>
To:
'Gavin Clark' <[email address]>
Sent Date:
Feb 05, 2016 08:31:24
Subject:
RE: OIA response
Attachment:
image001.jpg
Part 1 - proposed release info_Redacted ver2_RedactedWM_Part7.pdf 18(d)
11 of 11
Victor Wells
ACT 1982
Legal Risk Manager
From: Gavin Clark [mailto:[email address]]
Sent: Thursday, 4 February 2016 11:28 a.m.
INFORMATION
To: Victor Wells
Subject: RE: OIA response
Hi Victor
Sorry I haven't been able to open the sharefile doc, have tried a couple of times, I didn't have time
to follow this up with
as I have been away for work.
Sorry to delay you but I would really like the opportunity to review it before it is released can you
give me until mid next week.
Regards
Sent from my Sony Xperia™ smartphone
RELEASED UNDER THE OFFICIAL
---- Victor Wells wrote ----
Hi Gavin,
Have you had a chance to view the documents making up
response?
Page 88

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
16. RE: OIA response
From:
Victor Wells <[email address]>
To:
'Gavin Clark' <[email address]>
Sent Date:
Feb 05, 2016 08:31:15
Subject:
RE: OIA response
Attachment:
image001.jpg
Part 1 - proposed release info_Redacted ver2_RedactedWM_Part6.pdf 18(d)
10 of 11
Victor Wells
ACT 1982
Legal Risk Manager
From: Gavin Clark [mailto:[email address]]
Sent: Thursday, 4 February 2016 11:28 a.m.
INFORMATION
To: Victor Wells
Subject: RE: OIA response
Hi Victor
Sorry I haven't been able to open the sharefile doc, have tried a couple of times, I didn't have time
to follow this up with
as I have been away for work.
Sorry to delay you but I would really like the opportunity to review it before it is released can you
give me until mid next week.
Regards
Sent from my Sony Xperia™ smartphone
RELEASED UNDER THE OFFICIAL
---- Victor Wells wrote ----
Hi Gavin,
Have you had a chance to view the documents making up
response?
Page 93

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
17. RE: OIA response
From:
Victor Wells <[email address]>
To:
'Gavin Clark' <[email address]>
Sent Date:
Feb 05, 2016 08:31:01
Subject:
RE: OIA response
Attachment:
image001.jpg
Part 1 - proposed release info_Redacted ver2_RedactedWM_Part5.pdf 18(d)
9 of 11
Victor Wells
ACT 1982
Legal Risk Manager
From: Gavin Clark [mailto:[email address]]
Sent: Thursday, 4 February 2016 11:28 a.m.
INFORMATION
To: Victor Wells
Subject: RE: OIA response
Hi Victor
Sorry I haven't been able to open the sharefile doc, have tried a couple of times, I didn't have time
to follow this up with
as I have been away for work.
Sorry to delay you but I would really like the opportunity to review it before it is released can you
give me until mid next week.
Regards
Sent from my Sony Xperia™ smartphone
RELEASED UNDER THE OFFICIAL
---- Victor Wells wrote ----
Hi Gavin,
Have you had a chance to view the documents making up
response?
Page 98

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
18. RE: OIA response
From:
Victor Wells <[email address]>
To:
'Gavin Clark' <[email address]>
Sent Date:
Feb 05, 2016 08:30:52
Subject:
RE: OIA response
Attachment:
image001.jpg
Part 1 - proposed release info_Redacted ver2_RedactedWM_Part4.pdf 18(d)
8 of 11
Victor Wells
ACT 1982
Legal Risk Manager
From: Gavin Clark [mailto:[email address]]
Sent: Thursday, 4 February 2016 11:28 a.m.
INFORMATION
To: Victor Wells
Subject: RE: OIA response
Hi Victor
Sorry I haven't been able to open the sharefile doc, have tried a couple of times, I didn't have time
to follow this up with
as I have been away for work.
Sorry to delay you but I would really like the opportunity to review it before it is released can you
give me until mid next week.
Regards
Sent from my Sony Xperia™ smartphone
RELEASED UNDER THE OFFICIAL
---- Victor Wells wrote ----
Hi Gavin,
Have you had a chance to view the documents making up
response?
Page 103

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
19. RE: OIA response
From:
Victor Wells <[email address]>
To:
'Gavin Clark' <[email address]>
Sent Date:
Feb 05, 2016 08:30:42
Subject:
RE: OIA response
Attachment:
image001.jpg
Part 1 - proposed release info_Redacted ver2_RedactedWM_Part3.pdf 18(d)
7 of 11
Victor Wells
ACT 1982
Legal Risk Manager
From: Gavin Clark [mailto:[email address]]
Sent: Thursday, 4 February 2016 11:28 a.m.
INFORMATION
To: Victor Wells
Subject: RE: OIA response
Hi Victor
Sorry I haven't been able to open the sharefile doc, have tried a couple of times, I didn't have time
to follow this up with
as I have been away for work.
Sorry to delay you but I would really like the opportunity to review it before it is released can you
give me until mid next week.
Regards
Sent from my Sony Xperia™ smartphone
RELEASED UNDER THE OFFICIAL
---- Victor Wells wrote ----
Hi Gavin,
Have you had a chance to view the documents making up
response?
Page 108

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
20. RE: OIA response
From:
Victor Wells <[email address]>
To:
'Gavin Clark' <[email address]>
Sent Date:
Feb 05, 2016 08:30:31
Subject:
RE: OIA response
Attachment:
image001.jpg
Part 1 - proposed release info_Redacted ver2_RedactedWM_Part2.pdf
18(d)
6 of 11
Victor Wells
ACT 1982
Legal Risk Manager
From: Gavin Clark [mailto:[email address]]
Sent: Thursday, 4 February 2016 11:28 a.m.
INFORMATION
To: Victor Wells
Subject: RE: OIA response
Hi Victor
Sorry I haven't been able to open the sharefile doc, have tried a couple of times, I didn't have time
to follow this up with
as I have been away for work.
Sorry to delay you but I would really like the opportunity to review it before it is released can you
give me until mid next week.
Regards
Sent from my Sony Xperia™ smartphone
RELEASED UNDER THE OFFICIAL
---- Victor Wells wrote ----
Hi Gavin,
Have you had a chance to view the documents making up
response?
Page 113

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
21. RE: OIA response
From:
Victor Wells <[email address]>
To:
'Gavin Clark' <[email address]>
Sent Date:
Feb 05, 2016 08:30:22
Subject:
RE: OIA response
Attachment:
image001.jpg
Part 1 - proposed release info_Redacted ver2_RedactedWM_Part1.pdf 18(d)
5 of 11
Victor Wells
ACT 1982
Legal Risk Manager
From: Gavin Clark [mailto:[email address]]
Sent: Thursday, 4 February 2016 11:28 a.m.
INFORMATION
To: Victor Wells
Subject: RE: OIA response
Hi Victor
Sorry I haven't been able to open the sharefile doc, have tried a couple of times, I didn't have time
to follow this up with
as I have been away for work.
Sorry to delay you but I would really like the opportunity to review it before it is released can you
give me until mid next week.
Regards
Sent from my Sony Xperia™ smartphone
RELEASED UNDER THE OFFICIAL
---- Victor Wells wrote ----
Hi Gavin,
Have you had a chance to view the documents making up
response?
Page 118

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
22. RE: OIA response
From:
Victor Wells <[email address]>
To:
'Gavin Clark' <[email address]>
Sent Date:
Feb 05, 2016 08:30:10
Subject:
RE: OIA response
Attachment:
image001.jpg
Part 1 - proposed release info_Part4.pdf 18(d)
4 of 11
Victor Wells
ACT 1982
Legal Risk Manager
From: Gavin Clark [mailto:[email address]]
Sent: Thursday, 4 February 2016 11:28 a.m.
INFORMATION
To: Victor Wells
Subject: RE: OIA response
Hi Victor
Sorry I haven't been able to open the sharefile doc, have tried a couple of times, I didn't have time
to follow this up with
as I have been away for work.
Sorry to delay you but I would really like the opportunity to review it before it is released can you
give me until mid next week.
Regards
Sent from my Sony Xperia™ smartphone
RELEASED UNDER THE OFFICIAL
---- Victor Wells wrote ----
Hi Gavin,
Have you had a chance to view the documents making up
response?
Page 123

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
23. RE: OIA response
From:
Victor Wells <[email address]>
To:
'Gavin Clark' <[email address]>
Sent Date:
Feb 05, 2016 08:29:59
Subject:
RE: OIA response
Attachment:
image001.jpg
Part 1 - proposed release info_Part3.pdf
18(d)
3 of 11
Victor Wells
ACT 1982
Legal Risk Manager
From: Gavin Clark [mailto:[email address]]
Sent: Thursday, 4 February 2016 11:28 a.m.
INFORMATION
To: Victor Wells
Subject: RE: OIA response
Hi Victor
Sorry I haven't been able to open the sharefile doc, have tried a couple of times, I didn't have time
to follow this up with
as I have been away for work.
Sorry to delay you but I would really like the opportunity to review it before it is released can you
give me until mid next week.
Regards
Sent from my Sony Xperia™ smartphone
RELEASED UNDER THE OFFICIAL
---- Victor Wells wrote ----
Hi Gavin,
Have you had a chance to view the documents making up
response?
Page 128

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
24. RE: OIA response
From:
Victor Wells <[email address]>
To:
'Gavin Clark' <[email address]>
Sent Date:
Feb 05, 2016 08:29:41
Subject:
RE: OIA response
Attachment:
image001.jpg
Part 1 - proposed release info_Part2.pdf
18(d)
2 of 11
Victor Wells
ACT 1982
Legal Risk Manager
From: Gavin Clark [mailto:[email address]]
Sent: Thursday, 4 February 2016 11:28 a.m.
INFORMATION
To: Victor Wells
Subject: RE: OIA response
Hi Victor
Sorry I haven't been able to open the sharefile doc, have tried a couple of times, I didn't have time
to follow this up with
as I have been away for work.
Sorry to delay you but I would really like the opportunity to review it before it is released can you
give me until mid next week.
Regards
Sent from my Sony Xperia™ smartphone
RELEASED UNDER THE OFFICIAL
---- Victor Wells wrote ----
Hi Gavin,
Have you had a chance to view the documents making up
response?
Page 133

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
25. RE: OIA response
From:
Victor Wells <[email address]>
To:
'Gavin Clark' <[email address]>
Sent Date:
Feb 05, 2016 08:29:06
Subject:
RE: OIA response
Attachment:
image001.jpg
Part 1 - proposed release info_Part1.pdf 18(d)
Hi Gavin,
We have broken up into 11 parts so hopefully these will get through.
ACT 1982
1 of 11
Victor Wells
INFORMATION
Legal Risk Manager
From: Gavin Clark [mailto:[email address]]
Sent: Thursday, 4 February 2016 11:28 a.m.
To: Victor Wells
Subject: RE: OIA response
Hi Victor
Sorry I haven't been able to open the sharefile doc, have tried a couple of times, I didn't have time
to follow this up with
as I have been away for work.
Sorry to delay you but I would really like the opportunity to review it before it is released can you
RELEASED UNDER THE OFFICIAL
give me until mid next week.
Regards
Sent from my Sony Xperia™ smartphone
---- Victor Wells wrote ----
Page 138

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
26. RE: OIA response
From:
Victor Wells <[email address]>
To:
'Gavin Clark' <[email address]>
Sent Date:
Feb 04, 2016 11:32:28
Subject:
RE: OIA response
Attachment:
image001.jpg
No problem Gavin,
I tried emailing the pdfs but they bounced back. I will break them down into smaller groups and
email them this afternoon.
ACT 1982
Regards
Victor Wells
INFORMATION
Legal Risk Manager
From: Gavin Clark [mailto:[email address]]
Sent: Thursday, 4 February 2016 11:28 a.m.
To: Victor Wells
Subject: RE: OIA response
Hi Victor
Sorry I haven't been able to open the sharefile doc, have tried a couple of times, I didn't have time
to follow this up with
as I have been away for work.
Sorry to delay you but I would really like the opportunity to review it before it is released can you
RELEASED UNDER THE OFFICIAL
give me until mid next week.
Regards
Sent from my Sony Xperia™ smartphone
---- Victor Wells wrote ----
Page 143

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
27. RE: OIA response
From:
Victor Wells <[email address]>
To:
'Gavin Clark' <[email address]>
Sent Date:
Feb 04, 2016 11:30:16
Subject:
RE: OIA response
Attachment:
image001.jpg
Part 1 - proposed release info.pdf
No problem Gavin,
I will try emailing the documents in four parts.
ACT 1982
Regards
Victor Wells
INFORMATION
Legal Risk Manager
From: Gavin Clark [mailto:[email address]]
Sent: Thursday, 4 February 2016 11:28 a.m.
To: Victor Wells
Subject: RE: OIA response
Hi Victor
Sorry I haven't been able to open the sharefile doc, have tried a couple of times, I didn't have time
to follow this up with
as I have been away for work.
Sorry to delay you but I would really like the opportunity to review it before it is released can you
give me until mid next week.
RELEASED UNDER THE OFFICIAL
Regards
Sent from my Sony Xperia™ smartphone
---- Victor Wells wrote ----
Page 148

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
28. RE: OIA response
From:
Victor Wells <[email address]>
To:
'Gavin Clark' <[email address]>
Sent Date:
Feb 04, 2016 10:34:04
Subject:
RE: OIA response
Attachment:
image001.jpg
Hi Gavin,
Have you had a chance to view the documents making up
response?
ACT 1982
Regards
Victor Wells
INFORMATION
Legal Risk Manager
From: Gavin Clark [mailto:[email address]]
Sent: Wednesday, 27 January 2016 10:19 a.m.
To: Victor Wells
Subject: RE: OIA response
Hi Victor,
Thanks for the email, I’m having some difficulty logging onto file share and am dealing with
on that.RELEASED UNDER THE OFFICIAL
Once I’ve had a look I will respond to you.
Kind Regards Gavin
From: Victor Wells [mailto:[email address]]
Sent: Friday, 22 January 2016 3:20 p.m.
Page 153

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
To: Gavin Clark
Subject: RE: OIA response
Hi Gavin,
Our proposed response in respect of the security information
has requested is
attached. The information itself has been uploaded into Sharefile, given the size of the PDFs.
Hopefully you will have received notification of the Sharefile upload and I understand that other
information has been shared with TC this way? Given the way we have redacted the files, the
release is made up in two parts containing a copy of the information and then a copy of the
proposed redactions.
ACT 1982
A copy of
emails have already been sent to him. The Police are fine with us
releasing the information they have been involved with and have already satisfied a request
made to them.
INFORMATION
The information we are proposing to release which you / TC have provided is largely factual
information that
has provided to us. There is a little bit of ‘profiling’ that you have
undertaken, particularly at para 59, 61 and 62 which we could potentially withhold, but the profile
of “intense and compulsive with a victim mentality” appears the most accurate I have seen. We
have generally withheld anything that relates to:
·
Your methodology
·
Your conclusions/profiling
·
Staff security
Let me know if you have any questions, comments or suggestions in respect of our proposed
RELEASED UNDER THE OFFICIAL
response.
Regards
Victor Wells
Page 154

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
Legal Risk Manager
From: Gavin Clark [mailto:[email address]]
Sent: Wednesday, 21 October 2015 11:01 a.m.
To: Linda Falwasser; Victor Wells
Cc: Nick Thompson
Subject: OIA response
1982
Hi Linda and Victor,
ACT
We have been giving it some thought re any OIA requests and have outlined the following points
that are core to our proposal of services to Southern Response and good reasons for offering
protection on anything that we do for SRES, these are:
1. Southern Response has concerns for the safety of its staff and contractors due to current
INFORMATION
threats being made against it in relation to acts of violence and intimidation.
2. Southern Response wish to go about its lawful business and are concerned that issue
motivated individuals and groups have started to impede on its ability to conduct that work
safely whilst still observing a person’s right to protest.
OFFICIAL
3. It is perceived that individuals and or groups will increase their campaign against Southern
Response and that the level of threat to staff / contractors / the business may increase and the
THE
company recognises its obligations to its staff under health and safety legislation.
4. Although Southern Response is handling over 1.6 billion dollars’ worth of claims it understands
that a vocal minority of issue motivated individuals have the ability to impact on the
organisations reputation
UNDER
We have examples that other clients have used successfully to withhold information and I will
bring these with me tomorrow to discuss with you.
RELEASED
I have training sessions booked and can be available tomorrow from 3pm if you would like to
schedule a meeting.
Kind Regards
Page 155

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
Gavin Clark
/ MOBILE
/ PHONE
/ FAX
/ POSTAL
/ WEBSITE
+64
+64 9 302 0113
+64 9 361 3260
PO Box 301775, Albany, NSMC 0752, New Zealand
www.tcil.co.nz
© Copyright TCIL 2007.
WARNING. Unauthorised copying, disclosure or distribution of this document or attachment is
ACT 1982
strictly prohibited. It is restricted to approved TCIL clients only and their authorised
representatives. Unauthorised possession, copying or distribution may make offenders subject to
legal action relating to offences regarding unlawful possession of unauthorized information and/or
intellectual property. If you are not the intended recipient of this publication, or do not have
authorisation from TCIL to view it, or have received this publication in error, you must not peruse,
use, pass or copy this publication or any of its contents. TCIL has no more authority than that of an
INFORMATION
ordinary private citizen or company to require a reply to this correspondence.
This email and any attachments contain confidential information which may be subject to legal
privilege and copyright.
If you are not the intended recipient you must not peruse, use, distribute or copy the email or
attachments.
If it has been received in error please notify us immediately by return email and then delete the
message and any accompanying attachments.
Emails are not secure, can be intercepted and altered.
Southern Response Earthquake Services Limited (“Southern Response”) accepts no
responsibility for changes made to this email or to any attachment after it has been transmitted.
No viruses were detected in this email by Southern Response's virus detection software.
Southern Response cannot guarantee this message or attachment(s) are free from computer
viruses or other defects
RELEASED UNDER THE OFFICIAL
and will not accept liability for any loss, damage or consequence resulting directly and/or indirectly
from their use.
Page 156

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
29. RE: OIA response
From:
Victor Wells <[email address]>
To:
'Gavin Clark' <[email address]>
Sent Date:
Jan 28, 2016 08:48:15
Subject:
RE: OIA response
Attachment:
image001.jpg
Thanks Gavin,
We have had a final response from our lawyers who are comfortable with what we are releasing.
When we hear back from you we will send the information out.
ACT 1982
Regards
Victor Wells
INFORMATION
Legal Risk Manager
From: Gavin Clark [mailto:[email address]]
Sent: Wednesday, 27 January 2016 10:19 a.m.
To: Victor Wells
Subject: RE: OIA response
Hi Victor,
Thanks for the email, I’m having some difficulty logging onto file share and am dealing with
on that.RELEASED UNDER THE OFFICIAL
Once I’ve had a look I will respond to you.
Kind Regards Gavin
Page 157

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
From: Victor Wells [mailto:[email address]]
Sent: Friday, 22 January 2016 3:20 p.m.
To: Gavin Clark
Subject: RE: OIA response
Hi Gavin,
Our proposed response in respect of the security information
has requested is
attached. The information itself has been uploaded into Sharefile, given the size of the PDFs.
Hopefully you will have received notification of the Sharefile upload and I understand that other
information has been shared with TC this way? Given the way we have redacted the files, the
ACT 1982
release is made up in two parts containing a copy of the information and then a copy of the
proposed redactions.
A copy of
emails have already been sent to him. The Police are fine with us
releasing the information they have been involved with and have already satisfied a request
INFORMATION
made to them.
The information we are proposing to release which you / TC have provided is largely factual
information that
has provided to us. There is a little bit of ‘profiling’ that you have
undertaken, particularly at para 59, 61 and 62 which we could potentially withhold, but the profile
of “intense and compulsive with a victim mentality” appears the most accurate I have seen. We
have generally withheld anything that relates to:
·
Your methodology
·
Your conclusions/profiling
·
Staff security
RELEASED UNDER THE OFFICIAL
Let me know if you have any questions, comments or suggestions in respect of our proposed
response.
Regards
Page 158

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
Victor Wells
Legal Risk Manager
From: Gavin Clark [mailto:[email address]]
Sent: Wednesday, 21 October 2015 11:01 a.m.
To: Linda Falwasser; Victor Wells
Cc: Nick Thompson
Subject: OIA response
1982
ACT
Hi Linda and Victor,
We have been giving it some thought re any OIA requests and have outlined the following points
that are core to our proposal of services to Southern Response and good reasons for offering
protection on anything that we do for SRES, these are:
INFORMATION
1. Southern Response has concerns for the safety of its staff and contractors due to current
threats being made against it in relation to acts of violence and intimidation.
2. Southern Response wish to go about its lawful business and are concerned that issue
OFFICIAL
motivated individuals and groups have started to impede on its ability to conduct that work
safely whilst still observing a person’s right to protest.
THE
3. It is perceived that individuals and or groups will increase their campaign against Southern
Response and that the level of threat to staff / contractors / the business may increase and the
company recognises its obligations to its staff under health and safety legislation.
4. Although Southern Response is handling over 1.6 billion dollars’ worth of claims it understands
UNDER
that a vocal minority of issue motivated individuals have the ability to impact on the
organisations reputation
We have examples that other clients have used successfully to withhold information and I will
bring these with me tomorrow to discuss with you.
RELEASED
I have training sessions booked and can be available tomorrow from 3pm if you would like to
schedule a meeting.
Kind Regards
Page 159

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
Gavin Clark
/ MOBILE
/ PHONE
/ FAX
/ POSTAL
/ WEBSITE
+64
+64 9 302 0113
+64 9 361 3260
PO Box 301775, Albany, NSMC 0752, New Zealand
www.tcil.co.nz
ACT 1982
© Copyright TCIL 2007.
WARNING. Unauthorised copying, disclosure or distribution of this document or attachment is
strictly prohibited. It is restricted to approved TCIL clients only and their authorised
representatives. Unauthorised possession, copying or distribution may make offenders subject to
legal action relating to offences regarding unlawful possession of unauthorized information and/or
intellectual property. If you are not the intended recipient of this publication, or do not have
INFORMATION
authorisation from TCIL to view it, or have received this publication in error, you must not peruse,
use, pass or copy this publication or any of its contents. TCIL has no more authority than that of an
ordinary private citizen or company to require a reply to this correspondence.
This email and any attachments contain confidential information which may be subject to legal
privilege and copyright.
If you are not the intended recipient you must not peruse, use, distribute or copy the email or
attachments.
If it has been received in error please notify us immediately by return email and then delete the
message and any accompanying attachments.
Emails are not secure, can be intercepted and altered.
Southern Response Earthquake Services Limited (“Southern Response”) accepts no
responsibility for changes made to this email or to any attachment after it has been transmitted.
No viruses were detected in this email by Southern Response's virus detection software.
RELEASED UNDER THE OFFICIAL
Southern Response cannot guarantee this message or attachment(s) are free from computer
viruses or other defects
and will not accept liability for any loss, damage or consequence resulting directly and/or indirectly
from their use.
Page 160

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
30. RE: OIA response
From:
Victor Wells <[email address]>
To:
'Gavin Clark' <[email address]>
Sent Date:
Jan 22, 2016 15:20:13
Subject:
RE: OIA response
Attachment:
image001.jpg
ltr - OIA -
- Security Request.docx
9(2)(a)
Hi Gavin,
Our proposed response in respect of the security information
has requested is
ACT 1982
attached. The information itself has been uploaded into Sharefile, given the size of the PDFs.
Hopefully you will have received notification of the Sharefile upload and I understand that other
information has been shared with TC this way? Given the way we have redacted the files, the
release is made up in two parts containing a copy of the information and then a copy of the
proposed redactions.
INFORMATION
A copy of
emails have already been sent to him. The Police are fine with us
releasing the information they have been involved with and have already satisfied a request
made to them.
The information we are proposing to release which you / TC have provided is largely factual
information that
has provided to us. There is a little bit of ‘profiling’ that you have
undertaken, particularly at para 59, 61 and 62 which we could potentially withhold, but the profile
of “intense and compulsive with a victim mentality” appears the most accurate I have seen. We
have generally withheld anything that relates to:
·
Your methodology
·
Your conclusions/profiling
RELEASED UNDER THE OFFICIAL
·
Staff security
Let me know if you have any questions, comments or suggestions in respect of our proposed
response.
Page 161

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
31. RE: OIA response
From:
Victor Wells <[email address]>
To:
'Gavin Clark' <[email address]>
Sent Date:
Oct 22, 2015 09:23:24
Subject:
RE: OIA response
Attachment:
image001.jpg
Thanks Gavin,
1982
I have a meeting from 3 – 4 but otherwise would be keen to have a quick catch up while you are
here?
ACT
Victor Wells
Legal Risk Manager
INFORMATION
From: Gavin Clark [mailto:[email address]]
Sent: Wednesday, 21 October 2015 11:01 a.m.
To: Linda Falwasser; Victor Wells
OFFICIAL
Cc: Nick Thompson
Subject: OIA response
THE
Hi Linda and Victor,
UNDER
We have been giving it some thought re any OIA requests and have outlined the following points
that are core to our proposal of services to Southern Response and good reasons for offering
protection on anything that we do for SRES, these are:
RELEASED
1. Southern Response has concerns for the safety of its staff and contractors due to current
threats being made against it in relation to acts of violence and intimidation.
2. Southern Response wish to go about its lawful business and are concerned that issue
motivated individuals and groups have started to impede on its ability to conduct that work
safely whilst still observing a person’s right to protest.
3. It is perceived that individuals and or groups will increase their campaign against Southern
Response and that the level of threat to staff / contractors / the business may increase and the
company recognises its obligations to its staff under health and safety legislation.
Page 164

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
32. FW: OIA Request
From:
Linda Falwasser <[email address]>
To:
Gavin Clark <[email address]>
Sent Date:
Oct 21, 2015 08:02:56
Subject:
FW: OIA Request
Attachment:
-----Original Message-----
From:
[mailto:
Sent: Thursday, 24 September 2015 5:01 p.m.
ACT 1982
To: Victor Wells; OIA Requests
Subject: OIA Request
Importance: High
Hi Victor,
INFORMATION
RELEASED UNDER THE OFFICIAL
Page 167

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
I look forward to your written acknowledgement of this request.
Kind Regards,
________________________________
This email and any attachments contain confidential information which may be subject to legal
ACT 1982
privilege and copyright.
If you are not the intended recipient you must not peruse, use, distribute or copy the email or
attachments.
If it has been received in error please notify us immediately by return email and then delete the
message and any accompanying attachments.
Emails are not secure, can be intercepted and altered.
INFORMATION
Southern Response Earthquake Services Limited (“Southern Response”) accepts no responsibility
for changes made to this email or to any attachment after it has been transmitted.
No viruses were detected in this email by Southern Response's virus detection software.
Southern Response cannot guarantee this message or attachment(s) are free from computer
viruses or other defects
and will not accept liability for any loss, damage or consequence resulting directly and/or indirectly
from their use.
RELEASED UNDER THE OFFICIAL
Page 168

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
33. FW: Transfer of OIA from NZ Police
From:
Linda Falwasser <[email address]>
To:
Gavin Clark <[email address]>
Sent Date:
Oct 21, 2015 08:02:42
Subject:
FW: Transfer of OIA from NZ Police
Attachment:
-----Original Message-----
From:
[mailto:
Sent: Monday, 19 October 2015 9:08 a.m.
ACT 1982
To: Victor Wells; OIA Requests
Subject: Transfer of OIA from NZ Police
Dear Southern Response.
INFORMATION
ICIAL
We look forward to the information as requested.
Kind Regards,
________________________________
This email and any attachments contain confidential information which may be subject to legal
RELEASED UNDER THE
privilege and copyright.
If you are not the intended recipient you must not peruse, use, distribute or copy the email or
attachments.
If it has been received in error please notify us immediately by return email and then delete the
message and any accompanying attachments.
Emails are not secure, can be intercepted and altered.
Southern Response Earthquake Services Limited (“Southern Response”) accepts no responsibility
for changes made to this email or to any attachment after it has been transmitted.
Page 169

Some information in this document has been withheld pursuant to s. 9(2)(a).
Where different withholding grounds apply, these are individually labelled.
No viruses were detected in this email by Southern Response's virus detection software.
Southern Response cannot guarantee this message or attachment(s) are free from computer
viruses or other defects
and will not accept liability for any loss, damage or consequence resulting directly and/or indirectly
from their use.
1982
ACT
INFORMATION
OFFICIAL
THE
UNDER
RELEASED
Page 170

Document Outline