Ref: 0050770
30 October 2017
Mr Karl Bloxham
[FYI request #6612 email]
Dear Mr Bloxham
Official Information Act Request
Thank you for your request of 30 September 2017, asking for the following information
under the Official Information Act 1982, the Act:
Please provide details of the high level data that’s captured under the ACC45 in respect
to the following data elements;
1. Injury Type
2. Death
3. Severity
4. Activity
5. Mechanism
We emailed you on 16 October 2017, seeking clarification of your request and the time
period you want the data to cover.
Your response of 30 October 2017 was:
To narrow down my request, a list of data “Indicators” that are available to record on a
person’s file/claim and the reason for the use of the indicators i.e. vulnerable, risky, wilful
self harm etc.
We have enclosed a copy of the ACC claim indicators list as at 30 October 2017, for your
information.
Please contact [email address] if you would like to talk about this letter.
We will be happy to answer any questions or, if you have any concerns, work with you to
resolve these.
You have the right to complain to the Office of the Ombudsman about our decision to
withhold some information. You can call them on 0800 802 602 between 9am and 5pm on
weekdays, or write to
The Office of the Ombudsman, PO Box 10152, Wellington 6143.
Yours sincerely
OIA Services
Government Engagement and Support
Indicators
Indicators signal that staff need to take something into account before acting in relation to
either a client, or his or her claim. They create a visual reminder that there is something to
note.
Indicator
Description
Appeals Indicator
Client is appealing an ACC decision through the court system
Care Indicator
Risky client – potential threat to the safety of ACC staff
Client is attempting to recover, or has recovered, civil damages
Civil Damages Indicator
for the injury
Complaints Party or Claim
ACC has received a complaint about its management of a claim
Indicator
or client
Client has given ACC consent to discuss aspects of his or her
Consent Claim Indicator
claim with other parties
Client was convicted for murder and should be considered a care
Convicted For Murder Indicator
risk
Client or client’s employer has CoverPlus Xtra cover; weekly
CPX-WC Indicator
compensation to be paid at a fixed rate
Fraud Indicator
Fraud investigation is underway against the client
Hearing Loss Indicator
Client has applied to ACC for hearing loss cover
Imprisonment Indicator
Client is imprisoned and not entitled to benefits
Ministerials Party or Claim
ACC has received a complaint about its management of a claim
Indicator
or client from the Minister for ACC
Client is not complying with ACC requirements in relation to a
Non Compliance Indicator
claim.
Client is covered for a gradual process injury which occurred
Proceed Pre 1/4/74 Indicator
prior to 1/4/1974
Client has a common injury that can be managed using a
Rehabilitation Pathway Indicator rehabilitation pathway (RP)
Client is denied benefits because granting entitlements would be
Repugnant To Justice Indicator
repugnant to justice
Client has requested ACC to review a decision made in relation
Review Indicator
to his or her claim
Client is in a situation where there is a potential threat to their
Vulnerable Situation Indicator
safety, health or wellbeing
Wilful Self-Inflict Indicator
Client is suspected of inflicting an injury on self to obtain benefits
INF12
2
Indicator
Description
Assistance Required - Person requires additional assistance
Augmentative aids required
when there is verbal or written contact
Authority To Act
Person has granted another party authority to act for them
ECS Claim
Claim is an Employer Centric Services (ESC)
Client doesn’t want to participate in customer satisfaction surveys
Exclude from Client Research
and has been added to the research exclusion database
Assistance Required - Person requires additional assistance
Hearing impaired
when there is verbal or written contact
Assistance Required - Person requires additional assistance
Interpreter required
when there is verbal or written contact
Assistance Required - Person requires additional assistance
Other information
when there is verbal or written contact
Overseas More Than 3 Months
Client has been overseas for more than 3 months
Preferred language exists and is
Assistance Required - Person requires additional assistance
set to a value other than English
when there is verbal or written contact
Assistance Required - Person requires additional assistance
Reading difficulties
when there is verbal or written contact
Assistance Required - Person requires additional assistance
Visually impaired
when there is verbal or written contact
INF12
3
Document Outline
