Performance & Optimisation
55 Featherstone Street
PO Box 2198
10 October 2017
Mr Robert McKenzie
[FYI request #6543 email]
Dear Mr McKenzie
Thank you for your request made under the Official Information Act 1982 (OIA), received on
13 September 2017. You have requested the following information:
What debt col ection agencies do you use in Australia for collection of Student Loans.
Also do the agencies collect on behalf of IRD or do they actually own part of the debt?
If a debtor makes contact with IRD will the debt collection agency stop calling the debtor?
Please find responses to each of these questions below.
Inland Revenue uses Baycorp Australia to locate contact details and/or collect amounts in
default. This is for both child support customers and student loan borrowers who we believe
are living overseas.
Inland Revenue does not sell, give or transfer the debt of a borrower or defaulter to any third
party agencies. Baycorp acts on behalf of Inland Revenue to locate the debtor and any
payments made by student loan borrowers or child support customers are made directly to
When a defaulting student loan borrower contacts Inland Revenue following contact from
Baycorp, Inland Revenue wil take over the interaction. As long as the borrower continues to
work with Inland Revenue to resolve their debt we wil continue to manage that contact.
In cases where the borrower does not want to work with Inland Revenue, the collection agency
wil continue the contact.
Thank you for your request. I trust that the information provided is of assistance to you.