Memorandum
146 Mt Albert Rd
414
275 Balmoral Rd
404
203 Pt Chevalier Rd
372
61 Balmoral Rd
341
Pt Chevalier Rd outside Coyle Park
300
582 Remuera Rd
244
102 St Johns Rd
236
198 Carrington Rd
227
Greenlane West near Expo Centre
213
Carrington Rd near Segar Ave
210
786 Remuera Rd
206
295 Pt Chevalier Rd
199
69 Fowlds Ave
182
Shaftesbury Ave inside Selwyn Village
175
Greenlane Clinical Centre Investigations:
The busiest alighting stops for people boarding at Green Lane Clinical Centre are 175
Greenlane West (corner of Great South Road), 3 Mt Albert Road (Mt Albert centre), Opp 189
Balmoral Road (Cnr of Dominion Rd), St Lukes Mall and 235 Taniwha St (Glen Innes).
The proportion of people on the 007 who get off at the hospital, vs the proportion that stay
on the bus through the hospital has been measured to look at how many are inconvenienced
by the hospital detour.
To do this the route has been split up into 3 segments. For the westbound routes the first
segment is everywhere between St Heliers and the last stop before the hospital, segment 2
is just the Greenlane Clinical Centre and segment 3 is all stops east between Greenlane
Clinical Centre and Point Chevalier. For the eastbound routes this order is reversed.
Note: this data is only created for trips using AT HOP, not for paper tickets. AT HOP use
overall on the route is 52%. However, for people boarding at Green Lane, AT HOP use is
only 41%. So there is a risk that these figures understate the usage of Green Lane Clinical
Centre by about a third.
Westbound services that divert via Greenlane Hospital
Boarding vs Alighting
1 - Boarding East of
2 - Boarding at
3 - Boarding West of
Segment
Hospital
Hospital
Hospital
Total
1 - Alighting East of
Hospital
2820
2823
2 - Alighting at Hospital
273
273
3 - Alighting West of
Hospital
3534
586
2794
6914
Total
6627
586
2794 10010
8.8% of people who are on Westbound services at Greenlane Hospital get off at the
Hospital. 91.2% of people stay on.
Memorandum
Red circle proposed bus stop location.
Observations:
To ground proof the HOP data several observations runs have been taken, two westbound
and one eastbound.
Westbound Observation One:
The westbound trip was a 10:15 departure from St Heliers. The trip started on time.
Patronage gradually built up along the route, with the maximum load point of 10 being
reached at 170 Green Lane West, and continued through to Sandringham Road. Overall 27
people used the trip. The busiest stop was 170 Green Lane (corner Great South Road)
where 3 people alighted, and 6 boarded.
The Green Lane Hospital detour took 5 minutes, 25 seconds from Green Lane, back onto
Green Lane, and 6 minutes 10 seconds until the next stop (to match the above graph).
The Selwyn Village detour took 4 minutes from Point Chevalier Road, back onto Point
Chevalier Road. 1 person got off, and no one got on.
There were issues with bus stop space at Point Cheavalier beach. Both the 030 and 007
leave at exactly the same time, however bus bay only one bus long. Similar issues along
Point Chevalier Road.
Bus drivers do not use the small bus lane outside St Lukes, leading to the the Wagener
Place intersection, where buses turn right to access the main St Lukes Stop. Lane not used
Memorandum
as buses need to access left hand queuing lane on Wagener Place, and suspect acess from
bus lane usually blocked by queuing traffic.
Euston Road/ Fowlds Avenue rather narrow residential streets, where the ADL seemed
oversized for the streets.
A brief conversation with the driver at end of the run revealed following points. He said most
of the Green Lane passengers were patients, and he thought they really wanted to the bus
to go inside the hospital. He also noted issues with timing, for example 2 minutes from Point
Chevalier Beach to Selwyn Village is impossible, so route gets behind time very quickly.
Westbound Observation Two:
Another west bound trip was observed on the 12.10 timetabled services departing from St
Heliers. However, the run was 20 minutes and I boarded at 12.30. To note: there was also a
scheduled service at 12.40, causing confusion amongst customers waiting for the 12.40pm
service – thinking the service was 10 minutes early.
Overall, 36 people used the 12.10 service and the driver did mention the run stopped more
than usual due to significant time delays on the day. The most number of people boarded at
the start of the route at Tamaki Drive and further along at Glenn Innes (5 people). St Johns
Rd, Greenlane Clinical Centre and Pt Chevalier shops all had 3 boarding’s. In general, the
run has a consistent flow of people boarding, alighting and making short trips.
Drivers found it difficult to pull out of stop 8067, Greenlane West by Greenlane Hospital into
the live lane, as bus stop is slightly indented and there was high traffic volumes moving past.
This further added to the time delay.
A similar situation was witnessed on this run as the 10.15 service. Drivers were not using the
small bus lane provided at Wagener Intersection.
Memorandum
Buses found it difficult to turn right into Walker Rd when cars are stacked at the intersection.
This forces the bus against the kerb and there is also a large tree present on the corner
causing an obstruction as drivers try avoiding it whist making the right turn.
The Selwyn Village detour took 4-5 minutes and only 1 person alighted with no boarding,
similar to the 10:15 service.
There seems to be bus stop issues as mentioned earlier, at the end of the route at Point
Cheavalier beach. Due to being a summer’s day, car park was full of cars and people
making the manoeuvre difficult. Buses used for the school trips to the beach were also
parked in the bus stop and layover space for the 007. The overcrowding witnessed at beach
could be a seasonal variation.
The eastbound service was timetabled to start at 13:25 but actually started at 13:44.
Drivers comments included, the route constantly having reliability issues and sometimes
unnecessary detours. For example, a suggestion, when dropping people off at Selwyn
Village, boarding could take place at the same time. Therefore, saving time on the east
bound run by not detouring through Selwyn Village again to pick up passengers.
Eastbound:
I caught the service timetabled to depart Point Chevalier Beach at 16:40. The Eastbound trip
started its run 18 minutes late according to RAPID data. I boarded at Point Chevalier at
17.04pm, when it should have arrived at 16:45. The trip had a maximum load of 17, reached
at the corner of Balmoral and Sandringham Roads. Overall 23 people used the service. The
busiest stop was St Lukes where 7 people got on, and 2 got off.
The late running of the service meant that it was overtaken by the 16:55 trip at Manukau
Road, however this bus must have been following the 16:40 for some time. There was no
communication between the drivers that meant one bus could run express or not do the
hospital detour.
At Greenlane Hospital the turnaround took 4 minutes from Green Lane, back onto Green
Lane. However the bus took a short cut, travelling in front of the main hospital entrance,
rather than the full loop around the back of the hospital. The largest cause of the delay was 1
minute 30 seconds waiting for the right turn arrow into the hospital.
Conclusion:
The 007 has multiple route variations, including more than one detour on the route and
although the detours may add to time delays, they serve a social need and have customer
demand. This is where the debate lies.
The bus stop location and movement proposed within Greenlane Clinical Centre reduces the
time spent by buses on hospital grounds significantly.
There is a general flow of boarding and alighting throughout the route with most people
making short trips. However, certain destinations have higher demand based on time of day
and customer demand.
There are other issues on the route besides Greenlane Clinical Centre and may need to be
explored further. For example, reliability issues, Selwyn Village detour, bus stop capacity
versus seasonal variation at Point Cheavalier Beach and some pinch points created at
intersections for buses turning and narrow streets for an ADL.
Memorandum
