20 January 2016
Lee M [FYI request #3528 email]
Dear Lee M
Official Information Act Requests
Thank you for your Official Information Act 1982 (OIA) request of 6 January 2016. You
asked for copies of all process and policy documents relating to claim management privacy
processes including but not limited to ‘completing information requests’, ‘when to release
personal information’ and ‘gaining client consent’.
ACC notes that its privacy-related policies were provided to you on 19 January 2016 as part
of this separate information request: [email address]
therefore refusing your request for the above privacy-related documents under section 18(d)
of the Act because this information is publicly available.
ACC is happy to answer your questions
If you have any questions about the information provided, ACC will be happy to work with
you to answer these. You can contact us at [email address]
or in writing to
Government Services, PO Box 242, Wel ington 6140.
You have the right to complain to the Office of the Ombudsman about our decision to refuse
your request. You can call them on 0800 802 602 between 9am and 5pm on weekdays, or
write to The Office of the Ombudsman, PO Box 10152, Wellington 6143.
Government Services Government Services