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INTERNAL GUIDANCE TO STAFF – HAMILTON INZ OPERATIONS:
“What must INZ staff do when applicants try to withdraw, delay, or influence the timing of a
decline decision?
Below appear in our OneNote:
Regarding withdrawals:
•  Withdrawal Assessments
Please make sure that your assessment is as complete as possible where the applicant requests to
withdraw their application. This will help the next IO processing the application, in the case that
you had noticed any concerns that remain unaddressed or if there were outstanding
requirements.

•  Application withdrawing
Please remember that INZ are not able to instruct or advise any applicant or their partner that the
application must be withdrawn. The decision to withdraw an application lies with the applicant or
their representative, and INZ must remain neutral in our processing of every application. This
means that when we are communicating with the applicant or anyone involved in an application,
we may inform them of the multiple options they have available in general, but we must not
recommend any option as being more favourable than another. Take the time to reassure them
that it is their decision to make. We continue processing the application as normal if they do not
request to withdraw the application at any time.

Withdrawing residence applications – please remember to follow the SOPs as per the following link:
http://inzkit/publish/globalprocessmanual/#57231.htm
1.  Complete Withdrawal Summary (the Assessment Template completed up to the point of
withdrawal)
2.  Create withdrawal letter
3.  Complete determination
4.  Forward to quality control check

On return from quality control check:
1.  Finalise the withdrawal letter in AMS
2.  Send letter

Withdrawals for Residence - unlawful applicant
As we all know, when an applicant is unlawful, we cannot continue processing residence applications;
however, if the applicant has requested to withdraw the application, we can still do that even if the
client is unlawful.

Are officers required to consider fairness, natural justice, and outstanding communications before
declining?
No response to PPI/RFI

If a client/LIA does not respond to an RFI or PPI by the due date, we need to try to contact them to
ensure they received our communications and provide a final 24 hours to reply. In cases where you
are sending the 24 hour follow up email to an LIA, please also CC in the applicant.”

INTERNAL GUIDANCE TO STAFF – CHRISTCHUTCH 2 INZ OPERATIONS:

TA Update 16/07/2025:

TA Update 26/11/2024

TA Update 15/10/2024

Issue 141   - 13 November 2013

Key email addresses for queries to Operations Support

INZ - Ops Residence & Work <INZ-.OpsResidence&[email address]>;
INZ - Ops Health & Character <INZ-.OpsHealth&[email address]>;
INZ - Ops Student & Visitor <INZ-.OpsStudent&[email address]>;
INZ - Ops Sensitive Issues <[email address]>

Reminder – Withdrawal Requests

To: All Staff
From: Katy MacLeod, Operations Support

Action required:  Follow advice below

Issue

Operations  Support  has  previously  issued  advice  on  whether  a  principal  or  secondary  applicant
applying for a residence class or temporary entry visa is able to request and have their application
withdrawn.  The advice stated that the vast majority of applications once made must be decided and
not withdrawn.

A number of staff have since asked whether there is any further update on this issue.

Advice

Staff should not expressly encourage or suggest the withdrawal of applications.

Staff should agree to withdraw applications when requested by applicants.

Staff may continue to raise an alert/warning on AMS (if appropriate and in accordance with relevant
guidelines), despite the application being withdrawn.

Action

Follow this advice.

Contact
Katy MacLeod

Keyword
Withdrawal of applications
Links (e.g. intranet)
NO
Staff toolkit reference
YES
Publish on website
NO
Visa Pak issue date
13 December 2013
Visa Pak no:
141

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