26 March 2026
File Ref: OIAPR-1274023063-49052
Miss M Quicken
By email:
[email address]
[email address]
[email address]
[FYI request #34174 email]
Tēnā koe Miss Quicken
Request for information 2026-117
I refer to your four requests for information dated 20 March 2026, which were received by
Greater Wellington Regional Council (Greater Wellington) on 20 March 2026. You have
requested the following:
“
Please provide
A) the report / other document council has relating to SuperGold scheme funding gap from the
previous financial year.
B) Projections from revenue loss due to SuperGold funding gap for current or next FY
C) Risk register identifying the shortfall on SuperGold funding gap as well as the inability to
identify the shortfall in question acting as causation for revenue loss”
And
“A) Current training materials provided to the bus drivers on how to deal with SuperGold
B) Policy / strategy document that outlined why council chose the option of not requiring
SuperGold users to register through snapper which then can be used to authenticate and
verify the user
C) Briefing and any other material that formed the basis of treating SuperGold holders
differently from the rest of the population, who both need a registered snapper and go through
the process of tagging on and off.”
Wellington office
Upper Hutt
Masterton office
0800 496 734
PO Box 11646
PO Box 40847
PO Box 41
www.gw.govt.nz
Manners St, Wel ington
1056 Fergusson Drive
Masterton 5840
[Wellington Regional Council request email]
6142
And
“A) The options document provided to council - on which basis the council made the decision
was made to delay SuperGold registration requirement until the National Ticketing Solution
(NTS) is deployed
B) The minutes or such document which documented both the decisionmaker/s and the
decision itself to delay it for at least a year
C) Impact assessment of the decision adopted”
And
“Please provide the strategy document that outlined the revenue recovery options provided for
the council to maintain the ticketing system in the bus network.
Also please provide the risk register & impact assessment documents which includes the item
of not using transport officers in the bus networks and the financial risks associated of not
applying fare enforcement.”
Greater Wellington’s response follows:
Your request has been assessed under the Local Government Official Information and Meetings
Act 1987 (the Act). As noted in the acknowledgement email, we provided to you on 20 March
2026, Greater Wellington is treating the four requests for information as a single request for the
purposes of the Act.
Some of the information you have requested is believed by Greater Wellington to be more
closely connected with the functions of the New Zealand Transport Agency (NZTA). Greater
Wellington is transferring the following part of your request to NZTA pursuant to section 12 of
the Act.
“
B) The minutes or such document which documented both the decisionmaker/s and the
decision itself to delay [NTS] for at least a year
C) Impact assessment of the decision adopted”
Further correspondence on this part of your request will therefore come to you directly from
NZTA. In this regard the 20 working-day time-limit for providing you with a substantive response
to this request will begin from the day after NZTA receives this transfer.
Greater Wellington will respond to the remaining parts of your request within the timeframe
specified in the Act.
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If you have any concerns with the decision(s) referred to in this letter, you have the right to
request an investigation and review by the Ombudsman under section 27(3) of the Local
Government Official Information and Meetings Act 1987.
Nāku iti noa, nā
Samantha Gain
Kaiwhakahaere Matua Waka-ā-atea | Group Manager Metlink
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