21 April 2026 
File Ref: OIAPR-1274023063-49845 
Miss M Quicken 
By email: [FYI request #33838 email] 
 
 
Tēnā koe Miss M Quicken 
Official information complaint – Ombudsman’s Ref 039398 
On 16 April 2026, Greater Wellington Regional Council (Greater Wellington) was advised that 
the Office of the Ombudsman was investigating a complaint from you about our decision to 
withhold part of the information covered by your request for official information. 
On 24 February 2026, you requested from Greater Wellington: 
“Please provide the material surrounding Metlink & GRWC Public transport side  
 a) Any requests submitted to Metlink relating to revenue assesment & options that involve 
cutting services or increasing the fares  
 b) Any responses, briefings that have been provided by Metlink to council outlining either 
assesments, briefings and;  
 c) Ministerial and any other lobbying that made part of the decision to either rise fares and cut 
services as Clr Ponter indicated about that metlink would do 
 I am aware of order papers in the GRWC website but there is simply no information relating to 
options that Metlink provided to the council.” 
Greater Wellington responded on 24 March 2026  to this request (and another request for 
related information received on the same day) advising that one part of the information covered 
under your request was being withheld. Specifically, the bus operations budget figure in the Bus 
Service Review presentation to a Council workshop on 11 September 2025, was withheld under 
section 7(2)(b)(2) of the Local Government Official Information and Meetings Act 1987 (the Act). 
We have since reviewed our original decision to withhold the bus operations budget information 
from you. Following our review, we consider that the information withheld should have been 
released. 
 
 
 
 
Wellington office 
Upper Hutt 
Masterton office 
0800 496 734 
PO Box 11646 
PO Box 40847 
PO Box 41 
www.gw.govt.nz 
Manners St, Wellington 
1056 Fergusson Drive 
Masterton 5840 
[Wellington Regional Council request email] 
6142 
 

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A full copy of the presentation is attached. 
I believe that this provides you with the information requested and resolves the complaint. 
If you have any concerns with the decision(s) referred to in this letter, you have the right to 
request an investigation and review by the Ombudsman under section 27(3) of the Act. 
Nāku iti noa, nā 
 
 
Lisa Rossiter 
Kaiwhakahaere Matua Waka-ā-atea | Group Manager Metlink (Acting) 
 
 
 
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