REA Complaints Assessment Committee (CAC) members – Lawyer only
The Real Estate Authority | Te Mana Papawhenua (REA) seeks expressions of
interest for appointees to the Complaints Assessment Committee (CAC) panel.
REA is seeking CAC Panel Members who can:
• Make high quality complaint decisions that help increase the standards of conduct for
New Zealand’s licensed real estate professionals.
• Bring knowledge, experience and diverse perspectives in law, real estate and
consumer affairs to the real estate complaints process
• Promote and protect the interests of consumers engaged in real estate transactions
• Support high standards of conduct in the real estate sector
Real Estate Authority – Te Mana Papawhenua
The Real Estate Authority (REA) is the independent government agency that regulates the
New Zealand Real Estate profession. Our purpose is to promote and protect the interests of
consumers and promote public confidence in the performance of real estate agency work.
REA is a high performing respected conduct regulator with a critical role in the real estate
sector. We license real estate agents, oversee the code of conduct, continuing professional
development and the complaints and discipline process. We are a proactive, evidence-led
regulator committed to supporting high standards of conduct in the profession and protecting
consumer interests. We strive to understand and serve the needs of New Zealand’s diverse
communities in all of our work.
The role
The CAC panel consists of lawyers, consumer representatives, and experienced real
estate professionals. CAC panel members make decisions on the conduct of real estate
professionals.
The functions of the CAC are to:
• Inquire into and investigate complaints about the conduct of real estate agents.
• On its own initiative, inquire into and investigate allegations about any licensee.
• Make final determinations in relation to complaints, inquiries or investigations.
• Lay charges before the Disciplinary Tribunal.
• In appropriate cases, refer the complaint to another agency.
• Inform the complainant and the person complained about of its decision, reasons
for the decision, and appeal rights.
• Publish its decisions.
Panel members are appointed for a period of up to 5 years. It is expected that there will
be an average of 30 - 60 hours work per month subject to complaint case volumes and
the role that is held.
About you
You’ll need to have at least 7 years’ legal experience. Along with personal attributes and
knowledge and experience, suitability includes the ability to commit the requisite time
and capacity to effectively carry out the role.
All panel members will be able to demonstrate:
• Excellent written and oral communication skills
• Sound judgement and ability to work in a team to tight timeframes
• Effective IT capability and experience managing volumes of files, case
management systems
• Excellent time management and organisational skills
• Working as a team player
• Proven ability to assess facts and identify issues
• Knowledge and commitment to Te Tiriti o Waitangi
• Evidence with regard to diverse perspectives, ensuring fair treatment of all people
• Complaint determination or dispute resolution experience (desired)
Lawyers will also have the following skills and experience:
• At least 7 years legal experience
• Must hold a New Zealand practicing certificate
• Decision writing experience
• Experience in real estate or property law knowledge (desired).
Remuneration for panel members is set in accordance with the Cabinet Office Fees
Framework and is currently between $56 and $92 per hour depending on the position
held (Chair, Deputy Chair or Member)
We are currently seeking expressions of interest for lawyers.
Expression of interest
Click here for the job description and expression of interest form.
Apply by sending your CV, covering letter and expression of interest form to
[email address]
Applications close at 5.00pm on Wednesday 11 February.
For any support with the application process, please contact [email address]
Questions
For more information about the roles, please contact Sue Johnston, Investigation and
CAC Manager at [email address].
