18 December 2025
Spencer Jones
[email address]
[FYI request #33150 email]
[email address]
[email address]
[email address]
[email address]
[email address]
[email address]
[email address]
[email address]
Kia ora Spencer
Your Official Information Act request, reference: GOV-044915 Due to the number of your recent emails asking for information under the Official Information Act 1982
(the OIA), we are responding to all 12 emails within this response. These emails were received between
5 and 14 December 2025. Our references for these requests are: GOV-044915, GOV-044929, GOV-
044959, GOV-044985, GOV-044948, GOV-044950, GOV-044952, GOV-044951, GOV-044947, GOV-
044978, GOV-045041, and GOV-045119.
A copy of your requests is attached.
Clarification to previous responses
Within your 12 emails, we have counted over 100 individual questions. We are unable to answer all of
your questions, and reasons for this are detailed below. However, we can provide some information in
order to clarify previous responses. We hope that the below clarification will resolve some of your
queries.
Your email dated 9 December 2025 (GOV-044978), asks how ACC was able to provide separate spend
for ICRA and FairWay in our response under GOV-044064, if we only have one code for review
providers. The data was separated through ICRA and FairWay’s unique vendor IDs. We confirmed in
our response of 9 December under GOV-044691 that there are no codes other than what was included
under GOV-044064.
Your email dated 8 December (GOV-044959) asked for information about claims within the appendix of
our 2 December response (GOV-044491) which had an ‘unidentified’ injury category. This category
includes claims where the treatment injury ‘Primary Injury’ column is recorded as ‘Other’ or
‘Unknown/Lack of Information’. These claims will have details about the final covered injury recorded
elsewhere on the claim, but this is written in free-text. As such, retrieving and aggregating the final
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covered injuries for the ‘unidentified’ column would require a manual review of each claim. This is why
they were categorised in this way within our previous response.
Your second email dated 8 December (GOV-044985) asks for information about myocarditis and
pericarditis related claims within COVID-19 treatment injury datasets. ACC does not routinely record
myocarditis or pericarditis as primary injuries in the structured data. Instead, a free-text search of
‘myocarditis’ or ‘pericarditis’, is needed. As we have recently extracted relevant data, we have attached
a copy of this information.
The volume of your requests
While we have provided some information above in order to clarify some of our previous responses, we
are refusing to respond to all of your questions within the attached 12 emails. Attempting to scope the
different parts of your requests, extract the data sought, and find and collate the documents requested
would require substantial collation and research by multiple teams and subject matter experts across
ACC. This decision has been made under section 18(f) of the Act.
In doing so, we considered extending our timeframe to respond and charging (as allowed under the
Act). However, it was determined that the resources required to identify and gather the information
would have a significant impact on the everyday functions of the teams involved.
Further detail about the reason for this decision is as follows:
• Within your 12 emails, we have identified over 100 individual questions or sub-questions which
would require a response. However, this is likely an undercount, as we have not included each
bullet point under sub-questions, some of which would require separate responses.
• Some of your questions are repeated throughout different emails, or were made before we had
responded to earlier related requests. This makes it difficult to keep track of your requests.
• As one example, on 9 December 2025 (GOV-044691) and 10 December 2025 (GOV-044440) we
responded to two emails about external counsel, reviews, appeals, and cost centres. Many of
those questions are similar to your new requests. For example, the first four points under Part
3.1 of GOV-044915, are the same questions made within GOV-044440.
• We have previously refused your requests when you have sent in a large number of emails
within a short period of time. We invited you to refine your requests to ensure they are more
manageable.
We advise you to see page 12 on ‘Broad requests’ of the Ombudsman’s guide to making requests
https://www.ombudsman.parliament.nz/sites/default/files/2025-
06/Making%20official%20information%20requests%20-%20A%20guide%20for%20requesters.pdf
Following this, we invite you to refine your requests to the information you are most interested in
receiving. This is so your requests are more manageable to respond to.
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If you have any questions about this response, please get in touch You can email me at
[email address]. If you are not happy with this response, you can
also contact the Ombudsman vi
a [email address] or by phoning 0800 802 602.
Information about how to make a complaint is available at
www.ombudsman.parliament.nz. Ngā mihi
Christopher Johnston
Manager Official Information Act Services Government Engagement
GOV-044915 Page 3 of 3
