INTERVIEW QUESTIONS & RATING SHEET
Chief Executive
Kāinga Ora – Homes and Communities
The following pages contain the presentation topic and interview questions, with space to take
notes and rate the candidate’s responses. Please refer to the rating scale outlined below when
determining your scoring.
RATING SCALE
1982
5
OUTSTANDING
Substantially more than acceptable response
4
EXCELLENT
More than acceptable response
3
GOOD
Acceptable response
ACT
2
ADEQUATE
Less than acceptable response
1
INADEQUATE
Poor and unsatisfactory response
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MAIL
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Precirculated Question
Can you please describe what it is about the role that attracts you and what uniquely positions you to
success in role?
NOTES:
OFFICIAL
1982
THE
ACT
UNDER
INFORMATION
RELEASED
RATING:
1
2
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4
5
HardyGroup | IN CONFIDENCE
QUESTIONS
Area 1: Operational & Change Leadership of Large organisitions
Context:
Kainga Ora is part way through a significant transformation, the incoming CEO needs to continue delivery
of the transformation and build an effective organisational culture for the future
• Can you gives us a recent example of where you’ve lead signficant change/transofrmation in a
large organisations?
• What do you consider were critical to the success?
• How do you go about influencing/building organisational culture?
NOTES:
OFFICIAL
1982
THE
ACT
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INFORMATION
RELEASED
RATING:
1
2
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5
HardyGroup | IN CONFIDENCE
Area 2: Delivery of Turnaround/Sustainable Financial outcomes
Context:
A critical element of Kainga Ora’s transformation is delivering against key financial parameter that will
ultimately ensure the organisation’s longer term financial sustainability
• Please describe a situation where you’ve had to deliver a reset/turnaround plan?
• How did you ensure the successful delivery of the plan and how did you know whether you were
cutting deep enough/too deep?
• Describe a situation where you’ve had to the balance delivering for customers while getting the
organisation back to a financially sustainable position?
• What commercial disciplines do you consider essential to organisational performance?
NOTES:
OFFICIAL
1982
THE
ACT
UNDER
INFORMATION
RELEASED
RATING:
1
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5
HardyGroup | IN CONFIDENCE
Area 3: Effectively influencing & navigating complext authorising environments
Context:
Kainga Ora is a large organisation in New Zealand terms, operating in the wider public service and its
performance has signficant impact on the Government’s financial position and public perception.
Accordingly it’s successful delivery of the Reset Plan is of key interest to Ministers, and key government
agencies
• Please describe your experience navigating complext agency and political situations?
• What’s your view on the best way to work with Ministers, Ministries and Treasury to achieve the
organisation’s objectives?
NOTES:
OFFICIAL
1982
THE
ACT
UNDER
INFORMATION
RELEASED
RATING:
1
2
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4
5
HardyGroup | IN CONFIDENCE
Area 4: Customer centric delivery
Context:
As New Zealand’s largest social housing provider, Kainga Ora has a broad range of clients, including some
of New Zealand’s most vulnerable people. Our goal its to support our clients to improve their life
outcomes through the provision of stable and appropriate social housing
• Can you talk to us about a time where you’ve worked with an organisation to redesign/redefine
its customer delivery model?
• What are the key challenges you see for Kainga Ora as the organisation works through this?
NOTES:
OFFICIAL
1982
THE
ACT
UNDER
INFORMATION
RELEASED
RATING:
1
2
3
4
5
HardyGroup | IN CONFIDENCE
Area 5: Housing system delivery
Context:
Kainga Ora is New Zealand’s largest landlord owning approximately 78,000 rental properties. Managing
this asset base to meet the current and future needs of our clients is a significant operational commitment
and necessity
• Can you give us an example of where you’ve had signfiicant asset management responsibilities
and how you’ve gone about ensuring their fit for current and future demand?
• Ensuring we achieve good commercial outcomes from our asset build, refresh, disposal and
maintainence programme is key to our financial sustainability. Please describe a situation where
you’ve had to delivery positive commercial outcomes and some of the ways you achieved this?
NOTES:
OFFICIAL
1982
THE
ACT
UNDER
INFORMATION
RELEASED
RATING:
1
2
3
4
5
HardyGroup | IN CONFIDENCE
Area 6: Housing Experience and Perceptions
Context:
Housing routinely forms part of the public discourse in New Zealand and this includes social housing and
the work of Kainga Ora, everyone has a view.
• What is your experience, exposure or perceptions of social housing or the type of tenants we
house, and any views you may have about Kainga Ora or social housing generally in the NZ
context?
• Given the context in which we are operating what strengths do you bring to the role, and where
do you believe you could add the most value?
NOTES:
OFFICIAL
1982
THE
ACT
UNDER
INFORMATION
RELEASED
RATING:
1
2
3
4
5
HardyGroup | IN CONFIDENCE
