UNCLASSIFIED
12 August 2025
ref: OIA2526_32
Sarah-Louise
By email
: [FYI request #31893 email]
Dear Sarah-Louise
Request for information about Ex-Gratia Payments
Thank you for your request of 4 August 2025, under the Official Information Act 1982 (OIA), for:
Could you please provide this information for the two prior 12 month periods
please.
Also, could you advise how many of the 7 ex-gratia payments made in the last
12 months were paid on or after 5 March 2025.
Response
The Reserve Bank of New Zealand – Te Pūtea Matua (RBNZ) can advise that we received
one complaint for the period 01 April 2022 to 31 March 2023, and eight complaints for the period
01 April 2023 to 31 March 2024.
For the avoidance of doubt, “complaints” include informal reports of inappropriate behaviour,
informal reports of bul ying, formal reports of inappropriate behaviour, and formal reports of
bul ying. The RBNZ can advise that all complaints are managed at the lowest level possible, and
with immediacy. This includes speaking with employees about their behaviour.
The RBNZ can also confirm that the seven ex-gratia payments made in the last twelve months
were paid on, or after 05 March 2025.
The RBNZ has zero tolerance for unacceptable or unlawful discrimination, including harassment,
bul ying, and of ensive comments. Any al egations of breaches to our Code of Conduct or other
policies are taken seriously. Copies of RBNZ’s Code of Conduct and relevant corporate policies are
publicly available on our website, at
: www.rbnz.govt.nz/about-us/corporate-publications/our-
code-of-conduct-and-corporate-policies. We hope you found this helpful. We encourage you to raise any concerns you have about this
response with the RBNZ directly.
Ref #22922222 v1.0
UNCLASSIFIED
2
Alternatively, you have the right to seek an investigation and review of this response the Of ice of
the Ombudsman. Further information about how to make a complaint is publicly available, at
www.ombudsman.parliament.nz or freephone 0800 802 602.
Yours sincerely
Government Relations
Reserve Bank of New Zealand – Te Pūtea Matua
2
UNCLASSIFIED
Document Outline
