11 September 2025
DC
[FYI request #31645 email]
Kia ora DC
Your Official Information Act request, reference: GOV-041646 Thank you for your request of 18 July 2025, asking for a range of financial information under the Official
Information Act 1982 (the Act). I have provided a response to each of your questions in turn below.
1. Budget vs Actual Expenditure by Executive Portfolio – FY2021 to FY2024 For each financial year from FY2021 to FY2024, please provide the following for each Executive
Leadership Team (ELT) member’s portfolio (i.e., all cost centres and areas reporting to them): - The approved annual budget and actual expenditure (If any dollar figures are considered
sensitive, please provide percentage variance instead.) - Include the name of the relevant ELT member responsible for the portfolio in each year.
Please see the table below for the actual and budget figures from Financial Years 2021 to 2024 for each
ACC Business Group.
$m
Actual
Budget
Actual
Budget
Actual
Budget
Actual
Budget
Business Group
FY21
FY21
FY22
FY22
FY23
FY23
FY24
FY24
Customer
44
46
-
-
-
-
-
-
Finance
44
48
-
-
-
-
-
-
Pae Ora
3
4
2
2
4
7
-
-
Investments
71
60
76
68
85
76
75
71
Operations
329
331
7
-
-
-
-
-
Risk & Actuarial
13
14
-
-
-
-
-
-
Services
Talent
16
19
-
-
-
-
-
-
Technology &
232
228
-
-
-
-
-
-
Innovation
General
8
8
-
-
-
-
-
-
Counsel
Chief Executive
5
7
3
5
2
21
15
3
Service Delivery
-
-
202
205
246
226
278
241
Prevention and
-
-
151
181
144
182
183
186
Partnership
Strategy
Engagement
-
-
39
41
35
48
122
122
and Planning
Enterprise
-
-
250
237
247
251
165
166
Change Delivery
GOV-041646 Page 1 of 3
$m
Actual
Budget
Actual
Budget
Actual
Budget
Actual
Budget
Business Group
FY21
FY21
FY22
FY22
FY23
FY23
FY24
FY24
People and
-
-
23
22
27
21
31
30
Culture
Corporate and
-
-
60
63
65
67
72
71
Finance
New Zealand
Income
-
-
5
-
17
-
-
-
Insurance
Scheme (NZIIS)
Māori
-
-
-
-
-
-
3
11
Total
766
764
818
823
873
899
943
900
The ACC Executive members for each business group and financial year can be viewed in our annual
reports here:
www.acc.co.nz/resources#/subcategory/1. As this information is publicly available, we
are not providing it in this response. This decision has been made under section 18(d) of the Act.
2. FTE by Executive Portfolio – FY2021 to Present For each Executive Leadership Team member’s portfolio, please provide: - The budgeted FTE vs actual FTE for each financial year from FY2021 through to the current
financial year to date. - The year-on-year change in actual FTE (as a number or percentage). - If internal tracking includes more granular time points (e.g., quarterly or mid-year FTE), that is
welcomed. - Include the name of the relevant ELT member responsible for the portfolio in each year.
Please refer to the attached spreadsheet for the total FTE figures from Financial Years 2021 to 2024 for
each ACC Business Group.
In addition, for front-line and service delivery roles, please provide: - Any instances since FY2021 to today where FTE increases were sought and approved. - Copies of or excerpts from relevant approval documents, such as ELT or Board memos or
submissions, which approved or endorsed increases in FTE for service delivery functions (e.g.
Contact Centres, Claims Operations, Recovery Teams, etc.).
In response to your request, we have considered documents that have been finalised and that include
information on FTE increases for service delivery functions. We have identified the attached documents
as being within scope of your request:
• Aide Memoire: ACC FTE numbers 2017-2023 (Document 1)
• Board Paper – ACC’s 2024/25 Strategic Priorities (Document 2)
• Case Management Resourcing Plan (Document 3)
We have withheld some information from the documents provided under one or more of the following
sections:
• Section 9(2)(ba)(ii) – as release of the information is likely to otherwise damage the public
interest
• Section 9(2)(f)(iv) – to maintain the constitutional conventions for the time being that protect the
confidentiality of advice tendered by Ministers and officials
GOV-041646 Page 2 of 3
• Section 9(2)(j) – to carry on, without prejudice or disadvantage, negotiations.
3. Outstanding Claims Liability (OCL) – FY2018 to FY2024 Please provide the year-end Outstanding Claims Liability (OCL) figure for each financial year
from FY2018 to FY2024. - Include the name of the Chief Financial Officer (CFO) accountable for each year. - If available, please also include the annual growth rate or percentage change in OCL over this
period. 4. ACC Investment Fund – Year-End Balances – FY2018 to FY2024
Please provide the year-end balance of the ACC Investment Fund (or any equivalent structure
or name it may have had) for each of the financial years FY2018 to FY2024. - If the structure, naming, or reporting format of the fund changed during this period, please
include a short explanatory note.
ACCs annual reports and annual financial condition reports contain information on the Outstanding
Claims Liability (OCL). Please note that the Chief Financial Officer (CFO) is not accountable for the
OCL. Our annual reports also contain information on our investments. You can find copies of our
current reports on our website here:
www.acc.co.nz/about-us/corporate-documents. You can find copies of our previous annual reports here:
www.acc.co.nz/resources#/subcategory/1. You can find copies of our previous financial condition reports here:
www.acc.co.nz/resources#/subcategory/61. As this information is publicly available, we are not providing it in this response. This decision has been
made under section 18(d) of the Act.
If you have any questions about this response, please get in touch You can email me at
[email address]. If you are not happy with this response, you can
also contact the Ombudsman vi
a [email address] or by phoning 0800 802 602.
Information about how to make a complaint is available at
www.ombudsman.parliament.nz. Ngā mihi
Christopher Johnston
Manager Official Information Act Services Government Engagement
GOV-041646 Page 3 of 3
