How to make enquiries and raise complaints if you have 
a workplace issue or concern while working or volunteering 
for Fire and Emergency New Zealand
1982
ACT 
A L L   F I R E   A N D   E M E R G E N C Y
A L L   F I R E   A N D   E M E R G E N C Y
F I R E   A N D   E M E R G E N C Y
V O L U N T E E R S /   G E N E R A L   P U B L I C
Directly with Fire and Emergency 
Contact Speak Safe @ Fair Way:
Via the Fire and Emergency New Zealand 
New Zealand through: 
You can access the service to raise issues, 
Dispute Resolution Scheme: 
• Your manager
seek advice and make a complaint, if you 
The Fire and Emergency New Zealand 
INFORMATION 
• Your station leader
choose to do so. Fair Way will assess and triage 
Dispute Resolution Scheme through 
• Your brigade leader
initial issues and determine the next steps 
Independent Complaint and Review Authority  
• People Advisory
independently of Fire and Emergency. 
(ICRA) is available to help volunteers 
• Wellbeing Advisors
This can include workplace coaching, using 
and the general public resolve disputes with 
• Employee led-networks
their Kāpehu service, mediations, facilitations, 
Fire and Emergency New Zealand. 
• Pou Takawaenga Māori
and investigations. The service is confidential 
If you’ve lodged a complaint and 
OFFICIAL 
and requires consent from the individual 
are not happy with the outcome or believe 
before progressing to the next stage.
it’s taking too long to get a response 
• Complete this webform
to your complaint, you can use the 
THE 
• Freephone 0800 677 697
Scheme’s facilitation, mediation or 
• Email [email address]
adjudication services to resolve your dispute 
– at no charge to you.
UNDER 
RELEASED 
C L I C K   T O   M I N I M I S E

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