National Headquarters
Fire and Emergency New Zealand
National Headquarters
Spark Central, Level 7
42-52 Willis Street
Wellington Central
Wellington 6011
Phone +64 4 496 3600
27 June 2025
Ref: 18208
J Price
[FYI request #31197 email] Tēnā koe J
Thank you for your request of 3 June 2025, to Fire and Emergency New Zealand requesting the
following information:
•
Since the findings of the Coral Shaw Review into workplace bullying and harassment were
accepted in 2019, could you please publish an explanation of:
1. The processes provided for people dissatisfied with the handling or outcome of
complaints about bullying, harassment or sexual harm to appeal the results, applicable
to:
a. permanent members of staff (firefighters and non-firefighters)
b. volunteers
c. contractors or temporary staff
If the processes were changed during the period from 2019 to date, please identify the
reason for the changes, and provide explanations of the processes that were applied
during each time period they were in force (with dates of the applicable period).
2. What steps were taken since 2019 to ensure all complainants were made fully aware
of their options for appealing the outcome or handling of their complaint, if they were
dissatisfied?
Your request is being considered under the Official Information Act 1982 (OIA).
This letter is to advise that Fire and Emergency needs to extend the timeframe of our response to
your request by 15 working days, pursuant to section 15A(1)(b) of the OIA, as consultations
necessary to make a decision on the request are such that a proper response to the request
cannot reasonably be made within the original time limit.
For this reason, you can expect to receive our response no later than 23 July 2025. We will
endeavour to respond sooner than this date if possible. If you no longer require this information,
please let us know.
You have the right to request an investigation and review of Fire and Emergency’s decision to
extend the timeframe by the Ombudsman. Information about how to make a complaint is
available at www.ombudsman.parliament.nz or freephone 0800 802 602.
Nāku noa, nā
Aidan Saunders
Manager, Information Requests
