DOIA REQ 0014503 Appendix C Success Measures Redacted.pdf

Visa Operations Success
Measures
Updated November 2024 (v1.1)

Background
The Immigration New Zealand (INZ) Success Measures Framework is designed to improve
transparency for staff and people leaders on what success looks like for certain roles within
INZ.
Through improving transparency and awareness this will empower staff to succeed and
support their development in collaboration with people leaders. In doing so, this will
support INZ in achieving its performance objectives and obligations.
The Framework places the MBIE Values as the foundation of our people’s success and is
predicated on the follow
  ing pillars:

•  Delivering on quality.
•  Managing immigration risk.
•  Being productive.
By living our Values and delivering on quality, managing immigration risk and being
productive, our people can successfully support INZ’s customers.

Last updated: November 2024 – Version 1.1
2
VO Success Measures 2024/25

Our Values
Our Values guide our behaviours in our role, towards our colleagues, our people leaders, and
our day-to-day interaction with our customers.

Living our Values means…
Māia – Bold and Brave
•  We challenge the status quo
•  We’re curious

•  We explore new ideas

•  We adapt quickly and appropriately to
changing circumstances

Tāwhia tō mana kia mau, kia māia
Retain and hold fast to your mana, be bold,
be brave
Mahi Tahi – Better Together
•  We collaborate and respect the
experiences of others
•  We share our knowledge
•  We connect and partner with our
communities
•  We display an awareness of and
sensitivity to group dynamics

•  We actively participate/engage in team
Mā mahi tahi, ka ora, ka puāwai
meetings, stand ups, and change
programmes
By working together we will flourish and
achieve greatness
•  We embrace diversity within the
workforce and value the different
cultural backgrounds and communities
of all of our kaimahi

Last updated: November 2024 – Version 1.1
3
VO Success Measures 2024/25

Pae Kahurangi – Build Our Future
•  We learn from the past to shape the
future
•  We protect what’s precious, our taonga
•  We listen to lead the way
•  We attend regular coaching sessions
and is prepared and engaged to be the
best they can be

Ka huri taku aro ki te p ae kahurangi, kei
reira te oranga mōku
We turn our attention to the future, that’s
where the opportunities lie
Pono me te Tika – Own It
•  We take responsibility and do what we
say we will
•  We embrace the differences of others,
always
•  We hold ourselves and each other to
account
•  We use tact in difficult and awkward

situations
Ā mātou mahi katoa, ka pono, ka tika
•  We actively work towards being positive
at a team, office and INZ level
Taking responsibility to commit to doing
things right

Last updated: November 2024 – Version 1.1
4
VO Success Measures 2024/25