1982
ACT
INFORMATION
OFFICIAL
THE
UNDER
RELEASED
1982
ACT
INFORMATION
OFFICIAL
THE
UNDER
RELEASED
Out of scope
Behaviour and Conduct Office Update
Out of scope1982
ACT
INFORMATION
OFFICIAL
THE
UNDER
RELEASED
Out of scope
ACT 1982
Response to Board action points
At the December 2023 Board meeting, management were asked to provide the Board with data on any
overdue BCO cases with a breakdown of pre and post-BCO complaints.
The Interim BCO was implemented in April 2020 and the permanent BCO structure was established in
November 2021. At that time, one of the key elements of moving to the permanent structure was to
transition current relevant open HR managed cases over to the BCO. 53 cases were transferred to the BCO.
INFORMATION
As at today, only one of those cases remains open and is being managed by a Region Manager with support
from the Deputy Chief Executive People.
The complaints process does not specifically identify cases as ‘overdue’. Given that complaints can have
multiple complexities, parties and vary depending on the pathways to resolution (investigation vs
restorative etc), it is important that they are managed in line with natural justice principles. The definition
used in identifying long-running cases is open for more than 120 days.
Cases exceeding 120 days are as follows:
Stage
Number Notes
Decision making
2
∑ One case (multiple
parties/complaints) received by Fire
and Emergency in Oct 2021, at final
stage (50 days elapsed since referred
for decision making).
∑ One case (multiple parties) received
by Fire and Emergency in September
2023, at final stage (36 days elapsed
since referred for decision making).
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Feedback on draft report
2
∑
One case (multiple
parties/complaints, Union
involvement) draft report received
by Fire and Emergency in January
2023.
∑
One case (multiple parties,
9(2)a
delayed Terms
of Reference) draft report received
by Fire and Emergency in May 2023.
9(2)a
ACT 1982
.
Investigation
6
∑
One process 9(2)a
cases
(9(2)a
, multiple
parties), investigation report
received by Fire and Emergency in
May 2023.
∑
One process 9(2)a
cases
(9(2)a
, delayed with
limited investigation resourcing)
investigation report received by Fire
and Emergency in October 2023.
∑
One case (delayed due to subject on
INFORMATION
9(2)a
),
investigation report received by Fire
and Emergency in November 2023.
∑
One case (9(2)a
), investigation report received
by Fire and Emergency in November
2023.
Out of scope
RELEASED UNDER THE OFFICIAL
IN CONFIDENCE
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