This is an HTML version of an attachment to the Official Information request '19e Bus Route'.
Jamie Wallace-Thexton
From:
Susan Wilson
Sent:
Wednesday, 7 February 2024 9:43 am
To:
Metlink Councillor Liaison
Cc:
Alex Campbell; Simon Cross; Karen Jenkinson
Subject:
RE: Churton Park bus services
Hi Lisa 
 
I think we need to be very clear about minimum timeframes. 
 
I’ve tweaked Alex’s paragraph a wee bit: 
 
Now that Metlink has reinstated most of the previously suspended services, the network needs to have a period 
of stable delivery of the services of at least 6 months before we would look at reintroducing further services on 
the Tranzurban part of network, subject to sufficient driver availability. The 19e is one of the peak services we 
would then look to potentially reinstate subject to review of demand on the network. That is, we will add 
additional buses when we can and prioritise them to areas of greatest need. Once a decision has been made to 
introduce services, it will be subject to the necessary lead time to procure the required resources. 
 
Cheers 
Susan 
 
From: Metlink Councillor Liaison <[email address]>  
Sent: Monday, February 5, 2024 4:43 PM 
To: Susan Wilson <[email address]> 
Cc: Alex Campbell <[email address]>; Simon Cross <[email address]> 
Subject: FW: Churton Park bus services 
 
Hey Susan,  
 
This is that case that I couldn’t remember last week – I just want to confirm you’re happy with the messaging before I 
respond? 
 
Thanks, 
 
Lisa Colebrooke | Business Advisor – Councillor Liaison (PT) 
GREATER WELLINGTON REGIONAL COUNCIL 
Te Pane Matua Taiao 
Shed 39, Harbour Quays, Wellington. | PO Box 11646, Manners St, Wellington 6142 
T: 0800 801 700 
www.gw.govt.nz | www.metlink.org.nz 
 
From: Bonnie Parfitt <[email address]>  
Sent: Thursday, February 1, 2024 10:00 AM 
To: Alex Campbell <[email address]>; Metlink Councillor Liaison <[email address]>; Simon Cross 
<[email address]> 
Cc: Rita Aiono <[email address]> 
Subject: RE: Churton Park bus services 
1

 
Sounds fine be me. 
Let’s make sure Susan knows (and  can confirm the date) and a workflow is started. 
 
Thanks, 
Bonnie 
 
From: Alex Campbell <[email address]>  
Sent: Monday, January 29, 2024 3:12 PM 
To: Metlink Councillor Liaison <[email address]>; Simon Cross <[email address]> 
Cc: Bonnie Parfitt <[email address]>; Rita Aiono <[email address]> 
Subject: RE: Churton Park bus services 
 
My understanding, for Bonnie to confirm, is that when Tranzurban have demonstrated 6 months of stable delivery of 
the services reinstated from 28 January we would look at reintroducing further services on the Tranzurban network, 
subject to sufficient driver availability. The 19e is one of the peak services we would look to reinstate subject to review 
of demand on the network. That is we will add additional buses when we can and prioritise them to areas of greatest 
need.  
 
Alex  
 
From: Metlink Councillor Liaison <[email address]>  
Sent: Monday, 29 January 2024 2:04 pm 
To: Alex Campbell <[email address]>; Simon Cross <[email address]> 
Cc: Bonnie Parfitt <[email address]>; Rita Aiono <[email address]> 
Subject: FW: Churton Park bus services 
 
Kia ora team, 
 
Could you please help me with response to this one? 
 
Thanks! 
 
Lisa Colebrooke | Business Advisor – Councillor Liaison (PT) 
GREATER WELLINGTON REGIONAL COUNCIL 
Te Pane Matua Taiao 
Shed 39, Harbour Quays, Wellington. | PO Box 11646, Manners St, Wellington 6142 
T: 0800 801 700 
www.gw.govt.nz | www.metlink.org.nz 
 
From: Thomas Nash <[email address]>  
Sent: Monday, January 29, 2024 7:43 AM 
To: Metlink Councillor Liaison <[email address]> 
Subject: Fwd: Churton Park bus services 
 
For response please! 
 
Thanks  
 
Thomas 
 
2

From: s7(2)(a)
 
Sent: Sunday, January 28, 2024 1:22:36 PM 
To: Metlink <[email address]> 
Cc: Thomas Nash <[email address]> 
Subject: Churton Park bus services  
  
Kia ora, 
  
I have been seeing many newspaper articles and social media posts lately announcing the resolution of the bus service 
issues and the introduction of new routes. 
  
I am wondering when you are intending on reestablishing the Churton Park peak hour 19e route. 
  
Prior to bus route changes in 2018 the number 54 in Churton Park had a peak hour frequency of every 10 mins, when 
the changes were made we were given a #1 with a frequency of 20 mins and the reason given was that we had been 
given the additional peak time route #19e. 
  
In an email on 14 June 2021 I was advised that Metlink were developing a plan to reduce the number of services 
available during the peak commute times to better match driver resources. As part of that the plan was to ‘temporarily’ 
suspend the 19e service and there were no plans to reduce the frequency of #1.  Subsequently the 19e was indeed 
removed as well as the frequency of the #1 was being reduced also.  While the #1 is now largely back to capacity there 
has been no mention of giving us back the 19e.  Having the 19 and needing to hub in peak hour is not a substitute and 
nor is it what Churton Park were told was the justification of decreasing our peak commute frequency on the #1 route 
when the 54 was replaced. 
  
Ngā mihi 
s7(2)(a)  
  
3

Jamie Wallace-Thexton
From:
Metlink Councillor Liaison
Sent:
Wednesday, 17 April 2024 10:11 am
To:
Alex Campbell; Susan Wilson
Subject:
RE: Churton Park bus services
I missed this additional question from the customer – can you please let me know thoughts for response? 
 
Thanks, 
 
Lisa 
 
From: s7(2)(a)
  
Sent: Sunday, February 18, 2024 2:08 PM 
To: Metlink Councillor Liaison <[email address]> 
Cc: Thomas Nash <[email address]> 
Subject: RE: Churton Park bus services 
 
Kia ora Lisa, 
 
Thank you for coming back to me in relation to the reinstatement of the 19e service. 
 
I would be interested to know the processes that will be used to prioritise the areas of greatest need.  I would 
imagine if you speak to anyone on the 19 route who has to hub down at Moorfield Road you would discover there is 
indeed demand for the 19e.  There is nothing worse n a Wellington winters morning than having to get off the bus in 
Johnsonville and wait for another bus.  The bus shelter at Moorfield Road can not be described as a shelter – the 
wind and rain sweep right up the street in both directions – and when a bus does arrive from Johnsonville West or 
Grenada Village it is full and there is standing room only all the way into the city. 
 
Kind regards 
s7(2)(a)  
 
From: Metlink Councillor Liaison <[email address]>  
Sent: Tuesday, 13 February 2024 1:32 PM 
To: s7(2)(a)
 
Cc: Thomas Nash <[email address]> 
Subject: RE: Churton Park bus services 
 
Kia ora s7(2)(a),  
 
Thank you for taking the time to advocate for returning the 19e service. I’ve checked in with our Service Design team, 
who have confirmed; 
 
Now that Metlink has reinstated most of the previously suspended services, the network needs to have a period of 
stable delivery of the services of at least 6 months before we would look at reintroducing further services on the 
Tranzurban part of network, subject to sufficient driver availability.  
 
The 19e is one of the peak services we would then look to potentially reinstate, subject to review of demand on the 
network. That is, we will add additional buses when we can and prioritise them to areas of greatest need. Once a 
1

decision has been made to introduce services, it will be subject to the necessary lead time to procure the required 
resources. 
 
I appreciate this doesn’t provide you with a concrete timeline, but it is something we’re mindful of and will review again 
in due course. 
 
Take care, 
 
Lisa Colebrooke | Business Advisor – Councillor Liaison (PT) 
GREATER WELLINGTON REGIONAL COUNCIL 
Te Pane Matua Taiao 
Shed 39, Harbour Quays, Wellington. | PO Box 11646, Manners St, Wellington 6142 
T: 0800 801 700 
www.gw.govt.nz | www.metlink.org.nz 
 
 
From: s7(2)(a)
 
Sent: Sunday, January 28, 2024 1:22:36 PM 
To: Metlink <[email address]> 
Cc: Thomas Nash <[email address]> 
Subject: Churton Park bus services  
  
Kia ora, 
  
I have been seeing many newspaper articles and social media posts lately announcing the resolution of the bus service 
issues and the introduction of new routes. 
  
I am wondering when you are intending on reestablishing the Churton Park peak hour 19e route. 
  
Prior to bus route changes in 2018 the number 54 in Churton Park had a peak hour frequency of every 10 mins, when 
the changes were made we were given a #1 with a frequency of 20 mins and the reason given was that we had been 
given the additional peak time route #19e. 
  
In an email on 14 June 2021 I was advised that Metlink were developing a plan to reduce the number of services 
available during the peak commute times to better match driver resources. As part of that the plan was to ‘temporarily’ 
suspend the 19e service and there were no plans to reduce the frequency of #1.  Subsequently the 19e was indeed 
removed as well as the frequency of the #1 was being reduced also.  While the #1 is now largely back to capacity there 
has been no mention of giving us back the 19e.  Having the 19 and needing to hub in peak hour is not a substitute and 
nor is it what Churton Park were told was the justification of decreasing our peak commute frequency on the #1 route 
when the 54 was replaced. 
  
Ngā mihi s
 
  
ATTENTION: This correspondence is confidential and intended for the named recipient(s) only. If you are 
not the named recipient and receive this correspondence in error, you must not copy, distribute or take 
any action in reliance on it and you should delete it from your system and notify the sender immediately. 
Unless otherwise stated, any views or opinions expressed are solely those of the author, and do not 
represent those of the organisation.  
2

Jamie Wallace-Thexton
From:
Simon Cross
Sent:
Thursday, 18 April 2024 1:31 pm
To:
Susan Wilson; Alex Campbell; Metlink Councillor Liaison
Cc:
Karen Jenkinson
Subject:
RE: Churton Park bus services
Hi Susan, 
 
Just to recap our chat earlier for the others’ benefit – I have confirmed we need one extra peak bus in Wellington to 
cover an overcrowded school trip. Anything else they can muster is a bonus. 
 
Cheers SC 
 
From: Susan Wilson <[email address]>  
Sent: Thursday, April 18, 2024 12:16 PM 
To: Simon Cross <[email address]>; Alex Campbell <[email address]>; Metlink Councillor Liaison 
<[email address]> 
Cc: Karen Jenkinson <[email address]> 
Subject: RE: Churton Park bus services 
 
Currently, Tranzurban still needs more drivers than they have employed. We’re meeting with Tranzurban this afternoon 
and Driver Numbers and recruitment etc is on the agenda to discuss. 
 
I will ask them how they think they will be placed by Term 4 to deliver extra peak trips. 
 
Simon – do you have a feel for how many extra peak trips we might be considering? 
 

 
From: Simon Cross <[email address]>  
Sent: Thursday, April 18, 2024 7:56 AM 
To: Alex Campbell <[email address]>; Metlink Councillor Liaison <[email address]>; Susan Wilson 
<[email address]> 
Subject: RE: Churton Park bus services 
 
I was working on the assumption that adding extra peak trips would be off the table for the reschedule – possibly with 
pushing the timeframe out to Term 4 that might make a difference? Susan do you have any inkling on this? 
 
From: Alex Campbell <[email address]>  
Sent: Wednesday, April 17, 2024 11:48 AM 
To: Metlink Councillor Liaison <[email address]>; Susan Wilson <[email address]> 
Cc: Simon Cross <[email address]> 
Subject: RE: Churton Park bus services 
 
Hi Lisa, 
My thoughts. Simon may have something to add. 
Alex 
1

------ 
As noted below “at least 6 months before we would look at reintroducing further services on the Tranzurban part of 
network, subject to sufficient driver availability.”  
 
We are working with the operator to make timetable adjustments from 13 October to Tranzurban operated services 
that cover Churton Park (Rt 1 and 19).  
 
Areas of greatest need are identified by reviewing the passenger loadings of buses across the Metlink network. This will 
then allow us to identify specific services that require more capacity. This will then be prioritised against available 
resources. We are limited in what additional resource we have available due to funding constraints.   
 
With the change of Government there are likely to be some changes to funding for public transport that mean we will 
need to prioritise existing services over adding new services.  
 
From: Metlink Councillor Liaison <[email address]>  
Sent: Wednesday, April 17, 2024 10:11 AM 
To: Alex Campbell <[email address]>; Susan Wilson <[email address]> 
Subject: RE: Churton Park bus services 
 
I missed this additional question from the customer – can you please let me know thoughts for response? 
 
Thanks, 
 
Lisa 
 
From: s7(2)(a)
  
Sent: Sunday, February 18, 2024 2:08 PM 
To: Metlink Councillor Liaison <[email address]> 
Cc: Thomas Nash <[email address]> 
Subject: RE: Churton Park bus services 
 
Kia ora Lisa, 
 
Thank you for coming back to me in relation to the reinstatement of the 19e service. 
 
I would be interested to know the processes that will be used to prioritise the areas of greatest need.  I would 
imagine if you speak to anyone on the 19 route who has to hub down at Moorfield Road you would discover there is 
indeed demand for the 19e.  There is nothing worse n a Wellington winters morning than having to get off the bus in 
Johnsonville and wait for another bus.  The bus shelter at Moorfield Road can not be described as a shelter – the 
wind and rain sweep right up the street in both directions – and when a bus does arrive from Johnsonville West or 
Grenada Village it is full and there is standing room only all the way into the city. 
 
Kind regards 
s7(2)(a)  
 
From: Metlink Councillor Liaison <[email address]>  
Sent: Tuesday, 13 February 2024 1:32 PM 
To: s7(2)(a)
 
Cc: Thomas Nash <[email address]> 
Subject: RE: Churton Park bus services 
 
2

Kia ora s7(2)(a)  
 
Thank you for taking the time to advocate for returning the 19e service. I’ve checked in with our Service Design team, 
who have confirmed; 
 
Now that Metlink has reinstated most of the previously suspended services, the network needs to have a period of 
stable delivery of the services of at least 6 months before we would look at reintroducing further services on the 
Tranzurban part of network, subject to sufficient driver availability.  
 
The 19e is one of the peak services we would then look to potentially reinstate, subject to review of demand on the 
network. That is, we will add additional buses when we can and prioritise them to areas of greatest need. Once a 
decision has been made to introduce services, it will be subject to the necessary lead time to procure the required 
resources. 
 
I appreciate this doesn’t provide you with a concrete timeline, but it is something we’re mindful of and will review again 
in due course. 
 
Take care, 
 
Lisa Colebrooke | Business Advisor – Councillor Liaison (PT) 
GREATER WELLINGTON REGIONAL COUNCIL 
Te Pane Matua Taiao 
Shed 39, Harbour Quays, Wellington. | PO Box 11646, Manners St, Wellington 6142 
T: 0800 801 700 
www.gw.govt.nz | www.metlink.org.nz 
 
 
From: s7(2)(a)
 
Sent: Sunday, January 28, 2024 1:22:36 PM 
To: Metlink <[email address]> 
Cc: Thomas Nash <[email address]> 
Subject: Churton Park bus services  
  
Kia ora, 
  
I have been seeing many newspaper articles and social media posts lately announcing the resolution of the bus service 
issues and the introduction of new routes. 
  
I am wondering when you are intending on reestablishing the Churton Park peak hour 19e route. 
  
Prior to bus route changes in 2018 the number 54 in Churton Park had a peak hour frequency of every 10 mins, when 
the changes were made we were given a #1 with a frequency of 20 mins and the reason given was that we had been 
given the additional peak time route #19e. 
  
In an email on 14 June 2021 I was advised that Metlink were developing a plan to reduce the number of services 
available during the peak commute times to better match driver resources. As part of that the plan was to ‘temporarily’ 
suspend the 19e service and there were no plans to reduce the frequency of #1.  Subsequently the 19e was indeed 
removed as well as the frequency of the #1 was being reduced also.  While the #1 is now largely back to capacity there 
has been no mention of giving us back the 19e.  Having the 19 and needing to hub in peak hour is not a substitute and 
nor is it what Churton Park were told was the justification of decreasing our peak commute frequency on the #1 route 
when the 54 was replaced. 
  
3

Ngā mihi 
s7(2)(a)  
  
ATTENTION: This correspondence is confidential and intended for the named recipient(s) only. If you are 
not the named recipient and receive this correspondence in error, you must not copy, distribute or take 
any action in reliance on it and you should delete it from your system and notify the sender immediately. 
Unless otherwise stated, any views or opinions expressed are solely those of the author, and do not 
represent those of the organisation.  
4

Jamie Wallace-Thexton
From:
Simon Cross
Sent:
Wednesday, 15 May 2024 11:55 am
To:
Metlink Councillor Liaison
Subject:
RE: Churton Park bus services
Yes that’s good, thanks Lisa 
 
From: Metlink Councillor Liaison <[email address]>  
Sent: Wednesday, May 15, 2024 11:37 AM 
To: Simon Cross <[email address]> 
Subject: RE: Churton Park bus services 
 
Hey Simon – can you please check you’re comfortable with this response? 
 
Hi s7(2)(a)  
 
I hope this email finds  you well. I apologise for the long delay in response - I found your response drafted but unsent, so 
wanted to ensure you received it despite the long time lapse. 
 
We appreciate that passengers may find it inconvenient to transfer buses, especially during unpleasant weather, but it is 
simply not possible to provide direct services for all potential journeys, nor to provide capacity to have all passengers 
seated. It is common for public transport networks across the globe to have core services which utilise transfers to local 
targeted services, and is the best use of the resources available to us. 
 
To answer your question, the areas of greatest need are identified by reviewing the passenger loadings of buses across 
the Metlink network. This will then allow us to identify specific services that require more capacity. This will then be 
prioritised against available resources, noting are limited in what additional resource we have available due to funding 
constraints. 19e is a service we have already identified as one we would like to prioritise for reinstatement when we 
have the ability to do so.  
 
I hope this information is helpful. 
 
Kind Regards, 
 
 
From: s7(2)(a)
  
Sent: Sunday, February 18, 2024 2:08 PM 
To: Metlink Councillor Liaison <[email address]> 
Cc: Thomas Nash <[email address]> 
Subject: RE: Churton Park bus services 
 
Kia ora Lisa, 
 
Thank you for coming back to me in relation to the reinstatement of the 19e service. 
 
I would be interested to know the processes that will be used to prioritise the areas of greatest need.  I would 
imagine if you speak to anyone on the 19 route who has to hub down at Moorfield Road you would discover there is 
indeed demand for the 19e.  There is nothing worse n a Wellington winters morning than having to get off the bus in 
1

Johnsonville and wait for another bus.  The bus shelter at Moorfield Road can not be described as a shelter – the 
wind and rain sweep right up the street in both directions – and when a bus does arrive from Johnsonville West or 
Grenada Village it is full and there is standing room only all the way into the city. 
 
Kind regards 
s7(2)(a)  
 
From: Metlink Councillor Liaison <[email address]>  
Sent: Tuesday, 13 February 2024 1:32 PM 
To: s7(2)(a)
 
Cc: Thomas Nash <[email address]> 
Subject: RE: Churton Park bus services 
 
Kia ora s7(2)(a)  
 
Thank you for taking the time to advocate for returning the 19e service. I’ve checked in with our Service Design team, 
who have confirmed; 
 
Now that Metlink has reinstated most of the previously suspended services, the network needs to have a period of 
stable delivery of the services of at least 6 months before we would look at reintroducing further services on the 
Tranzurban part of network, subject to sufficient driver availability.  
 
The 19e is one of the peak services we would then look to potentially reinstate, subject to review of demand on the 
network. That is, we will add additional buses when we can and prioritise them to areas of greatest need. Once a 
decision has been made to introduce services, it will be subject to the necessary lead time to procure the required 
resources. 
 
I appreciate this doesn’t provide you with a concrete timeline, but it is something we’re mindful of and will review again 
in due course. 
 
Take care, 
 
Lisa Colebrooke | Business Advisor – Councillor Liaison (PT) 
GREATER WELLINGTON REGIONAL COUNCIL 
Te Pane Matua Taiao 
Shed 39, Harbour Quays, Wellington. | PO Box 11646, Manners St, Wellington 6142 
T: 0800 801 700 
www.gw.govt.nz | www.metlink.org.nz 
 
 
From: s7(2)(a)
 
Sent: Sunday, January 28, 2024 1:22:36 PM 
To: Metlink <[email address]> 
Cc: Thomas Nash <[email address]> 
Subject: Churton Park bus services  
  
Kia ora, 
  
I have been seeing many newspaper articles and social media posts lately announcing the resolution of the bus service 
issues and the introduction of new routes. 
  
I am wondering when you are intending on reestablishing the Churton Park peak hour 19e route. 
2

  
Prior to bus route changes in 2018 the number 54 in Churton Park had a peak hour frequency of every 10 mins, when 
the changes were made we were given a #1 with a frequency of 20 mins and the reason given was that we had been 
given the additional peak time route #19e. 
  
In an email on 14 June 2021 I was advised that Metlink were developing a plan to reduce the number of services 
available during the peak commute times to better match driver resources. As part of that the plan was to ‘temporarily’ 
suspend the 19e service and there were no plans to reduce the frequency of #1.  Subsequently the 19e was indeed 
removed as well as the frequency of the #1 was being reduced also.  While the #1 is now largely back to capacity there 
has been no mention of giving us back the 19e.  Having the 19 and needing to hub in peak hour is not a substitute and 
nor is it what Churton Park were told was the justification of decreasing our peak commute frequency on the #1 route 
when the 54 was replaced. 
  
Ngā mihi 
s7(2)(a)  
  
ATTENTION: This correspondence is confidential and intended for the named recipient(s) only. If you are 
not the named recipient and receive this correspondence in error, you must not copy, distribute or take 
any action in reliance on it and you should delete it from your system and notify the sender immediately. 
Unless otherwise stated, any views or opinions expressed are solely those of the author, and do not 
represent those of the organisation.  
3



Jamie Wallace-Thexton
From:
Metlink Councillor Liaison
Sent:
Wednesday, 15 May 2024 12:14 pm
To:
s7(2)(a)
Cc:
Thomas Nash
Subject:
Re: Churton Park bus services
Hi s7(2)(a)  
 
I hope this email finds  you well. I apologise for the long delay in response - I found your response drafted but unsent, so 
wanted to ensure you received it despite the long time lapse. 
 
We appreciate that passengers may find it inconvenient to transfer buses, especially during unpleasant weather, but it is 
simply not possible to provide direct services for all potential journeys, nor to provide capacity to have all passengers 
seated. It is common for public transport networks across the globe to have core services which utilise transfers to local 
targeted services, and is the best use of the resources available to us. 
 
To answer your question, the areas of greatest need are identified by reviewing the passenger loadings of buses across 
the Metlink network. This will then allow us to identify specific services that require more capacity. This will then be 
prioritised against available resources, noting are limited in what additional resource we have available due to funding 
constraints. 19e is a service we have already identified as one we would like to prioritise for reinstatement when we 
have the ability to do so.  
 
I hope this information is helpful. 
 
Kind Regards, 
 
Lisa Colebrooke (she/her) 
Kaitohutohu Takawaenga, Waka Tūmatanui | Council Liaison Advisor, Public Transport 
Metlink 
0800 801 700
 
 
 
From: s7(2)(a)
  
Sent: Sunday, February 18, 2024 2:08 PM 
To: Metlink Councillor Liaison <[email address]> 
Cc: Thomas Nash <[email address]> 
Subject: RE: Churton Park bus services 
 
Kia ora Lisa, 
 
Thank you for coming back to me in relation to the reinstatement of the 19e service. 
 
I would be interested to know the processes that will be used to prioritise the areas of greatest need.  I would 
imagine if you speak to anyone on the 19 route who has to hub down at Moorfield Road you would discover there is 
1

indeed demand for the 19e.  There is nothing worse n a Wellington winters morning than having to get off the bus in 
Johnsonville and wait for another bus.  The bus shelter at Moorfield Road can not be described as a shelter – the 
wind and rain sweep right up the street in both directions – and when a bus does arrive from Johnsonville West or 
Grenada Village it is full and there is standing room only all the way into the city. 
 
Kind regards 
s7(2)(a)  
 
From: Metlink Councillor Liaison <[email address]>  
Sent: Tuesday, 13 February 2024 1:32 PM 
To: s7(2)(a)
 
Cc: Thomas Nash <[email address]> 
Subject: RE: Churton Park bus services 
 
Kia ora s7(2)(a)  
 
Thank you for taking the time to advocate for returning the 19e service. I’ve checked in with our Service Design team, 
who have confirmed; 
 
Now that Metlink has reinstated most of the previously suspended services, the network needs to have a period of 
stable delivery of the services of at least 6 months before we would look at reintroducing further services on the 
Tranzurban part of network, subject to sufficient driver availability.  
 
The 19e is one of the peak services we would then look to potentially reinstate, subject to review of demand on the 
network. That is, we will add additional buses when we can and prioritise them to areas of greatest need. Once a 
decision has been made to introduce services, it will be subject to the necessary lead time to procure the required 
resources. 
 
I appreciate this doesn’t provide you with a concrete timeline, but it is something we’re mindful of and will review again 
in due course. 
 
Take care, 
 
Lisa Colebrooke | Business Advisor – Councillor Liaison (PT) 
GREATER WELLINGTON REGIONAL COUNCIL 
Te Pane Matua Taiao 
Shed 39, Harbour Quays, Wellington. | PO Box 11646, Manners St, Wellington 6142 
T: 0800 801 700 
www.gw.govt.nz | www.metlink.org.nz 
 
 
From: s7(2)(a)
 
Sent: Sunday, January 28, 2024 1:22:36 PM 
To: Metlink <[email address]> 
Cc: Thomas Nash <[email address]> 
Subject: Churton Park bus services  
  
Kia ora, 
  
I have been seeing many newspaper articles and social media posts lately announcing the resolution of the bus service 
issues and the introduction of new routes. 
  
2

I am wondering when you are intending on reestablishing the Churton Park peak hour 19e route. 
  
Prior to bus route changes in 2018 the number 54 in Churton Park had a peak hour frequency of every 10 mins, when 
the changes were made we were given a #1 with a frequency of 20 mins and the reason given was that we had been 
given the additional peak time route #19e. 
  
In an email on 14 June 2021 I was advised that Metlink were developing a plan to reduce the number of services 
available during the peak commute times to better match driver resources. As part of that the plan was to ‘temporarily’ 
suspend the 19e service and there were no plans to reduce the frequency of #1.  Subsequently the 19e was indeed 
removed as well as the frequency of the #1 was being reduced also.  While the #1 is now largely back to capacity there 
has been no mention of giving us back the 19e.  Having the 19 and needing to hub in peak hour is not a substitute and 
nor is it what Churton Park were told was the justification of decreasing our peak commute frequency on the #1 route 
when the 54 was replaced. 
  
Ngā mihi 
s7(2)(a)  
  
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3



Jamie Wallace-Thexton
From:
Alex Campbell
Sent:
Tuesday, 28 November 2023 9:07 am
To:
Leona Irsevic; Hamish Lobb; Luke Benner
Subject:
RE: Middleton Road - Future metlink plans / stop rationalization
Hi Hamish, 
The road is serviced by the routes 60 and 60e connecting Porirua and Tawa to Johnsonville and Wellington. The route is 
a key regional link between the Johnsonville and Porirua centres providing access to Kenepuru Hospital. Metlink are 
looking to consult next year on enhancements to this service which will likely include later buses and possibly more 
regular buses at peak times as well as an extension to Whitireia Polytechnic.  
 
South of Halswater Drive the road is also serviced by local route 19 connecting Churton Park with Johnsonville. There 
are no immediate plans for changes to this route although when demand requires, and operator resource is available, 
we will likely look to reinstate peak services extensions to/from the city for commuters (suspended route 19e).  
 
With stops spaced between 260m to 550m there looks to be some opportunity to improve stop spacing. As Leona notes 
a catchment analysis of the area should guide optimal stop locations giving regards to pedestrian catchment, 
particularly at side streets, to maximise walking catchment within 5 mins walk of a bus stop.    
 
Regards, 
 
Alex 
 
 
Alex Campbell 
Kaitohutohu Matua | Principal Advisor Network Design 
Metlink  
021 712 481, M 021 422 374  
100 Cuba St, Te Aro, Wellington 6011 | PO Box 11646, Manners St, Wellington 6142   
Follow us online: Facebook 
| Twitter 
To find out how to plan your journey, go to metlink.org.nz 
 
 
 
 
 
From: Leona Irsevic <[email address]>  
Sent: Monday, 27 November 2023 4:20 pm 
To: Hamish Lobb <[email address]>; Luke Benner <[email address]>; Alex Campbell 
<[email address]> 
Subject: Re: Middleton Road - Future metlink plans / stop rationalization 
 
Hi Hamish  
1

 
Thanks for letting us know and getting in contact about this.  
 
Alex can respond re. Future public transport design for the road and area.  
 
We would like to take the opportunity to rationalise and think about how we can make PT more streamlined and make 
“more sense” in this area if possible. We did the same with the project team that lead the Brooklyn Road cycleway. 
Please send through the plans from the consultant when you receive them, we can then review them and make some 
initial comments or suggestions for what would work. We would look to do a catchment analysis of the area to make 
sure we have solid bus stop locations that make sense for the intended catchment area, and people don’t become 
worse off with the removal of stops!  
 
One question- is this cycle way along this road definitely going ahead?  
 
Cheers 
Leona  
 
Leona Irsevic  
Asset Planning Engineer  
From: Hamish Lobb <[email address]> 
Sent: Monday, November 27, 2023 3:59:45 PM 
To: Leona Irsevic <[email address]>; Luke Benner <[email address]>; Alex Campbell 
<[email address]> 
Subject: Middleton Road - Future metlink plans / stop rationalization  
  
Hi All, 
 
Following a review of the stop data from March and our proposed plans, I was wandering what the 
future plans were for public transport along Middleton Road (between Westchester Drive and Helston 
Road) and whether there was any opportunity to rationalise some of the stops? 
  
I should be in a position to share our latest plans later this week (expecting them from the consultant 
tomorrow), if it aids in the conversation at all. 
  
Ngā mihi, 
Hamish 
  
Hamish Lobb 
Project Manager Development | Street Transformation | Wellington City Council 
E
 [email address] | W Wellington.govt.nz | P s7(2)(a)
 
  
2











 
 
 
 
Tranzurban Wellington Units 1,4 & 7 Proposed High Level Changes to Services 
Out of Scope  
 
 
 
 
 
 
 
 
 
 
 
 
 
 
Route 19e (Medium) 
•  Al  morning & evening services cancel ed. To be replaced by extra route 19 services to shuttle between Churton Park & 
Johnsonvil e Hub 
Route 19 (Medium) 
•  Extra peak services added to compensate for cancellation of route 19e services 
•  School extension to cover current Route 647 
Out of Scope
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
   
 
 
 
 
 
 
 
 
 
 

SCHOOL SERVICES 
Out of Scope
 
 
 
 
 
 
 
 
 
Out of Scope