IR-01-25-14691
12 September 2025
Harwood Wilson
[FYI request #30800 email]
Tēnā koe Harwood,
Request for information
Thank you for your Official Information Act 1982 (OIA) request of 21 April 2025. You
requested:
Dear New Zealand Police,
Please provide response information for the Oxford policing area during the 2024
calendar year.
Specifical y I require the fol owing:
• Number of calls for response
• Average response time to arrival
Additionally please separate the information by:
• Each 12 Months of the year
• The priority level of the cal
• If the officer was a Oxford officer or from another area
Firstly, I apologise for the delay in responding to your request. Police is managing a large
number of requests.
In response to the questions:
• Number of calls for response
• The priority level of the cal
Policing by its very nature requires constant prioritisation of resources to respond to
emergency demand. Police wil always prioritise and attend the jobs where peoples’ lives,
or safety are in danger. Police priority codes are described below.
When there is a threat to life or property happening now, violence being used or
threatened, serious offence / incident in progress, or offender(s) present or leaving the
scene then the cal is classified as a priority 1 dispatched response as per the standard
operating procedures in Police’s 111 centres.
The standard for priority 1 attendance is set out in Police’s Annual report
1 and is less than
10 minutes for urban policing areas and less than 20 minutes for rural Policing areas.
Oxford is defined as non-urban. There is no standard for other priority levels.
1 https://www.police.govt.nz/about-us/publication/annual-report-2024
Each cal is acted on or responded to on a case-by-case basis. Only some of the
requests for assistance received by Police require Priority 1 attendance. Additionally,
during the life-cycle of an event additional information may come to hand which causes
the re-prioritisation of the event (either up or down), and this may affect Police’s decisions
about response.
The table below shows the number of events and priority levels recorded within the area
served by Oxford Police Station, from January 2024 to December 2024, by whether the
event was attended, and the median response duration for those attended events.
Oxford
Arrival
Median
Priority
EVENTS
Events Attended Response
Duration
Priority 1 96
84
22m 48s
Priority 2 461
260
35m 17s
Priority 3 63
-
-
Priority 4 258
-
-
Priority 5 8
-
-
Priority 7 360
-
-
While Police may not physically attend an event, that does not mean Police took no
action.
In most cases the cal ers no longer required Police assistance or were provided with
alternative ways of dealing with the matters concerned (e.g. advice or online reporting)
which is one of the reasons why 105 non-emergency services were introduced.
Additionally, please separate the information by:
-
Each 12 Months of the year
-
The priority level of the cal
-
If the officer was an Oxford officer or from another area
This information is shown in the table below. An event may be attended by both an
Oxford unit and a “non-Oxford” unit. Since attendance is not recorded for events outside
of priority 1 and 2 these are not tabled separately. As above, Priority 1 are the only events
where there is a standard for required attendance.
Arrival Priority 1
OXFORD
YYYYMM Events Attended Median
Unit
Attended
202401
12
11
25m 41s
6
202402
6
5
24m 37s
3
202403
7
7
22m 48s
6
202404
3
3
9m 08s
2
202405
5
4
17m 57s
2
202406
7
7
33m 55s
4
202407
8
7
13m 34s
6
202408
9
7
18m 10s
4
202409
9
6
27m 47s
5
202410
11
10
29m 13s
2
202411
8
8
41m 01s
202412
11
9
18m 52s
4
Arrival Priority 2
OXFORD
YYYYMM Events Attended Median
Unit
Attended
202401
40
24
337m 50s
5
202402
38
23
40m 09s
12
202403
28
17
35m 17s
13
202404
37
27
44m 37s
18
202405
38
20
95m 55s
11
202406
33
18
22m 54s
13
202407
53
25
63m 19s
19
202408
43
30
40m 15s
20
202409
38
17
3m 30s
10
202410
23
14
73m 08s
3
202411
39
19
30m 24s
7
202412
51
26
12m 34s
13
Data in this response are drawn from dynamic operational databases and subject to
change as new information is recorded or updated.
Please note that as part of its commitment to openness and transparency, Police
proactively releases some information and documents that may be of interest to the
public. An anonymised version of this response may be publicly released on the New
Zealand Police website.
You have the right to seek an investigation and review by the Ombudsman of this
decision. Information about how to make a complaint is available at
www.ombudsman.parliament.nz or freephone 0800 802 602.
Nāku noa, nā
ETD108
Analyst – Information Request Team
New Zealand Police
Definitions and examples of Priority codes
Priority 1
(P1)
• Actual threat to life or property happening now
• Violence being used or threatened
• Serious offence / incident in progress, and offender(s) present or leaving the
scene
• Serious vehicle collision where person(s) trapped / injured
(additional
considerations in the 1V SOP)
Priority 2
(P2)
• Offenders present/held but not violent
• Suspicious activity not involving violence or threats of violence to any person
• Vehicle collision but no serious injury or additional danger to the public
• Public order disturbance
• Distressed informant/victim
• Sudden Death (where there is no suspicious circumstances / scene is
contained / no opportunity to save a life)
• Evidence present and may be lost
Priority 3
(P3A)
• Communicators always enter events at 3A
• May require review or attendance when an appropriate resource is available
• Information that needs to be in CAD for situational awareness
Priority 3
(P3B)
• Dispatch use only
• Events that require discussion with District/DCC for decision on response or
resolution
