National Headquarters 
Fire and Emergency New Zealand 
National Headquarters 
Spark Central, Level 7 
42-52 Willis Street 
Wellington Central 
Wellington 6011 
  
Phone +64 4 496 3600 
 
 
19 March 2025   
 
 
 
 
 
 
                            Ref: 17347 
 
 
Mr Hansen 
[FYI request #30360 email]  
 
 
Tēnā koe Mr Hansen 
 
Thank you for your request of 10 March 2025, to Fire and Emergency New Zealand, requesting the 
following information under the Official Information Act 1982 (OIA): 
 
•  I am writing to request a full incident report on F4165635 that occurred on Saturday 8 
March 2025 at approximately 5pm. 
 
Please find attached a copy of the SMS Incident Report (SMS Report). Some information has been 
withheld from the SMS Report pursuant to section 9(2)(a) of the OIA, to protect the privacy of 
natural persons. In making this decision, we have considered the public interest considerations in 
section 9(1) of the OIA. We have also redacted the names of personnel involved with this incident 
and these have been labelled as out of scope in the attached PDF. 
 
Please note the SMS Report provided to you is generated by Fire and Emergency New Zealand’s 
electronic station management system. In SMS Reports, ‘Notifications’ and ‘Message Log’ fields 
are reported in real time as fire crews and our communication centres communicate with each 
other during the incident. They are not the official final records of incidents but word for word 
transcripts of ‘live’ situations as they occur. They may contain spelling errors or commonly used 
abbreviations.  
  
You have the right to seek an investigation and review by the Ombudsman of this decision. 
Information about how to make a complaint is available at www.ombudsman.parliament.nz or 
freephone 0800 802 602. 
 
We trust that the information being provided is of assistance. If you require further information, 
please email [FENZ request email].  
 
Nāku noa, nā 
 
 
 
 
Aidan Saunders 
Manager, Information Requests 
 
 

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