20 Viaduct Harbour Avenue, Auckland 1010
Private Bag 92250, Auckland 1142, New Zealand
+64 9 355 3553 | at.govt.nz
24 February 2025
Hemant
[FYI request #30075 email]
Kia ora Hemant,
The information you requested - CAS-1059609-J6B7W7
Thank you for your request for information dated 13 February 2024 requesting information about a
mobility permit that has been picked up by a camera for parking too long.
Can I please get a copy of the operating instructions, procedures and policies etc that discuss/instruct
what someone with a Mobility permit is supposed to do if their car is picked up by a camera car for
parking too long.
Please note that a mobility permit, as communicated on 13 February 2024, is not assigned to a vehicle but
to a person. Auckland Transport (AT) has no record of whom hold such a permit because this is managed
and administered by CCS.
Your request is declined under section 17(e) of the LGOIMA as the information you are requesting does not
exist. The Licence Plate Recognition cameras cannot identify mobility parking permits at this point in time
because mobility parking permits are physical permits that have no presence in Auckland Transport’s digital
environment.
The rules around the usage of a mobility permit is publicly available on the AT website at
www.at.govt.nz .
If an infringement is served to a vehicle (with or without a mobility permit), the liable party has the option
of disputing the infringement (the same information is available on the infringement notice as wel as on
the AT website)
www.at.govt.nz if they are of opinion that the infringement was incorrectly issued. That is
the purpose of a dispute process.
Al of the information supplied by the liable party forms part of the review process undertaken by the AT
adjudicator(s) to make a decision. The outcome is then communicated to the liable party.
If the infringement is upheld, the liable party can refer the matter to the courts by completing a court form
that is also available on the AT website.
Should you believe that we have not responded appropriately to your request, you are able to make a
complaint to the Office of the Ombudsman in accordance with section 27(3) of the LGOIMA and seek an
investigation and review in regard to this matter.
Yours sincerely
Phil Wratt
Engagement Manager, Customer Care.
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