12 February 2025
Tēnā koe Kevin Centingly,
Official Information Act request
Thank you for your email of 6 February 2025, requesting information about how
long the Ministry holds call recordings between Work and Income staff and clients.
I have considered your request under the Official Information Act 1982 (the Act).
Please find my decision on your request set out below.
I can confirm that the Ministry holds recording of calls to our Contact Centres for
90 days after which they are deleted. More information on this can be found
through the following link:
www.workandincome.govt.nz/about-work-and-
income/privacy-notice/collecting-your-information.html. I will be publishing this decision letter, with your personal details deleted, on the
Ministry’s website in due course.
If you wish to discuss this response with us, please feel free to contact
[MSD request email]. If you are not satisfied with my decision on your request, you have the right to
seek an investigation and review by the Ombudsman. Information about how to
make a complaint is available a
t www.ombudsman.parliament.nz or 0800 802 602.
Ngā mihi nui
pp.
Anna Graham
General Manager
Ministerial and Executive Services
The Aurora Centre, 56 The Terrace, PO Box 1556, Wellington
– Telephone 04-916 3300 – Facsimile 04-918 0099
