JOB DESCRIPTION
Adviser Immigration
ROLE TITLE
Adviser Immigration
SECTION/DIVISION:
Human Resources Division, Divisional Office
REPORTS TO:
Human Resources Director
DIRECT REPORTS (FTE):
Nil
INDIRECT REPORTS (FTE):
Nil
PRIMARY PURPOSE OF
Provide expert immigration advice and support to HR, Managers and staff to
THE ROLE:
meet the requirements of the University regarding staff, their partners and
visiting academics.
Manage relationships with Immigration NZ on behalf of the University and
develop and implement a migration and integration strategy to ensure the
long term success of the staff members including international candidate
care and resettlement.
ACCOUNTABILITIES:
Actively contribute to the development and establishment of the strategy
and business plan for immigration and migration services.
Be the key point of contact for immigration service and support, including the
end process of applications, provided to all academic and service divisions
for all advertised and non-advertised professional, academic and visiting
academic roles.
Identify, lead and implement initiatives to improve the immigration support
service provided.
Promote the immigration service and ensure it is easily understood within
academic and service divisions and a high level of service is provided.
As a subject matter expert provide leadership on best practise immigration
support and ensure delivery to policy and standards.
Develop and implement a strategy and programme to ensure international
staff are supported in their transition and settlement to the University and
improve their experience with the aim of long term retention.
Monitor expiry dates of visas for international staff.
Maintain Accredited Employer (or equivalent) status with Immigration New
Zealand.
Develop effective relationships with hiring managers and stakeholders for
advertised, non-advertised and visiting academic recruitment across the
University.
Develop and maintain collaborative working relationships with University
management, HR Division, HR Services, academic and service divisions.
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Work collaboratively toward continuous improvement processes throughout
Human Resources, both operationally and strategically.
Undertake projects and/or identify projects that wil advance the
development of Human Resources services and effectiveness.
Perform Divisional Health & Safety Officer (DHSO), first aid and/or fire warden
duties (if required).
KEY RELATIONSHIPS:
Internal
Leaders, managers and staff
Recruitment Team
HR Division
HR Services
Hiring Managers
Student Immigration Advisers
External
Immigration NZ
Candidates
Government departments and institutions
Service providers and agencies?
QUALIFICATIONS &
Essential
EXPERIENCE:
Tertiary level or recognised qualification(s) appropriate to the role.
Full Immigration Adviser licence from Immigration Advisers Authority
Proven experience in handling a wide range of immigration matters including
the management of global relocations to New Zealand
High standard of customer service and relationship building
Experience working in an internal consulting/advisory role.
Experience setting up and running immigration processes.
TECHNICAL SKILLS AND
Essential
KNOWLEDGE:
Strong understanding and application of immigration instructions and
procedures
Excellent documentation skills including high level of attention to detail
Excellent communication skills both written and verbal
Experience working in multi-cultural environment
SPECIAL REQUIREMENTS:
Maintain full Adviser Licence with Immigration Advisers Authority
DIRECT BUDGET
Nil
ACCOUNTABILITY:
HEALTH AND SAFETY:
Act and work in a manner compliant with current health and safety at work
legislation and University procedures, frameworks and guidelines. Role
model safe behaviour and practices, share the responsibility to prevent harm
and contribute to a safe campus and work environment, including raising
workplace health and safety concerns for self, students, visitors and other
staff.
SUSTAINABILITY:
Act in a manner consistent with the University’s sustainability commitments;
role-modelling sustainable practices, with a particular emphasis on
minimising the environmental impact of day-to-day activities.
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Capability Name
Level
CAPABILITY FRAMEWORK:
Capability Group
Capability Name
Level
Communicate Effectively
Adept
Commit to Customer Service
Intermediate
ENGAGE
Work Collaboratively
Adept
Influence and Negotiate
Intermediate
Deliver Results
Intermediate
Plan and Prioritise
Adept
ENABLE
Think and Solve Problems
Adept
Demonstrate Accountability
Intermediate
Display Resilience and Courage
Intermediate
Act with Integrity
Adept
PERSONAL ATTRIBUTES
Manage Self
Intermediate
Value Diversity
Adept
Te Reo
Intermediate
LANGUAGE AND CULTURE
Tikanga Māori
Intermediate
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CAPABILITY FRAMEWORK DESCRIPTORS
Adviser Immigration
Engage
ENGAGE
Communicate Effectively
Commit to Customer
Work Collaboratively
Influence and Negotiate
Service
Communicate clearly, actively
Provide customer centric
Col aborate with others and
Gain consensus and
listen to others and respond
services in-line with the
value their contribution
commitment from others and
with respect
University's and
resolve issues and conflicts
organisational objectives
ADEPT
INTERMEDIATE
ADEPT
INTERMEDIATE
Tailor communication to the Support a culture of quality
Encourage a culture of
Utilise facts, knowledge and
audience
customer service in the
recognising the value of
experience to support
organisation
col aboration
recommendations
Clearly explain complex
concepts and arguments to
Demonstrate a thorough
Build co-operation and
Work towards positive and
individuals and groups
knowledge of the services
overcome barriers to
mutual y satisfactory
provided and relay
information sharing and
outcomes
Actively listen to others and
accurately to customers
communication across
clarify own understanding.
teams and work units
Identify and resolve issues
Create opportunities for
Identify and respond quickly
in discussion with other
others to be heard
to customer needs
Share lessons learned
staff and stakeholders
across teams and work
Write fluently in a range of
Consider customer service
units
Identify others’ concerns
styles and formats. Prepare requirements and provide
and expectations
written material that is wel
solutions to meet needs.
Identify opportunities to
structured and easy to
Resolve complex customer
work col aboratively with
Keep discussion focused on
fol ow by the intended
issues and needs
other areas to solve issues
the key issues
audience
and develop better
Co-operate across work
processes and approaches
areas to improve outcomes
to work
for customers
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Enab le
ENABLE
Deliver Results
Plan and Prioritise
Think and Solve Problems
Demonstrate
Accountability
Achieve results through
Plan to achieve priority
Think, analyse and consider
Be responsible for own
efficient use of resources and
outcomes and respond
the broader context to
actions, adhere to legislation
a commitment to quality
flexibly to changing
develop practical solutions
and policy and proactively
outcomes
circumstances
address risk
INTERMEDIATE
ADEPT
ADEPT
INTERMEDIATE
Complete work tasks to
Take into account future
Research and analyse
Take responsibility for own
agreed budgets, timeframes aims and goals of the
information, identify
actions and be accountable
and standards
team/work unit and
interrelationships and make for the outcomes of others
organisation when
relevant evidence based
Take the initiative to
prioritising own and others’
recommendations
Understand delegations
progress and deliver own
work
and act within authority
and team/work unit
Anticipate, identify and
levels
activities
Initiate, prioritise, discuss
address issues and
and develop team/work unit potential problems and
Be alert to risks that might
Contribute to al ocation of
goals, strategies and plans
select the most effective
impact the completion of an
responsibilities and
solutions from a range of
activity and escalate these
resources to ensure
Anticipate and assess the
options
when identified
achievement of team/work
impact of changes, such as
unit goals
organisational
Participate in and
Use financial and other
strategy/economic
contribute to team/work
resources responsibly
Seek and apply specialist
conditions, on
unit initiatives to resolve
advice when required
team/work unit objectives
common issues or barriers
and initiate appropriate
to effectiveness
responses
Identify and share
Monitor and evaluate
organisational process
achievements and adjust
improvements to enhance
future plans accordingly
effectiveness
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PERSONAL ATTRIBUTES
Display Resilience and
Act with Integrity
Manage Self
Value Diversity
Courage
Be open and honest,
Be ethical and professional
Show drive and motivation, a
Show respect for diverse
prepared to express your
and act in keeping with the
measured approach and a
backgrounds, experience and
views, and wil ing to accept
University's values
commitment to learning
perspectives
and commit to change
INTERMEDIATE
ADEPT
INTERMEDIATE
ADEPT
Be flexible and adaptable
Represent the organisation
Be willing to develop and
Seek to promote the value
and respond quickly when
in an honest, ethical and
apply new skil s and adapt
of diversity for the
situations change
professional way and
existing skills to new
organisation
support a culture of
situations
Offer own opinion and raise integrity and
Recognise and adapt to
chal enging issues in an
professionalism within the
Show commitment to
individual differences and
appropriate manner
team/work unit
achieving work goals
working styles
effectively
Listen when ideas are
Set an example for others
Support initiatives that
chal enged and respond in a to fol ow and identify and
Show awareness of own
create an environment in
reasonable way
explain ethical issues
strengths and areas for
which diversity is valued
pertaining to work activity.
growth and seek and
Work through chal enges
Ensure others clearly
respond positively to
y
understand the legislation
constructive feedback and
Stay calm and focused in
and policy framework within guidance
the face of chal enging
which they operate
situations
Demonstrate a motivated
Act to prevent and report
attitude to work activities
misconduct and
and maintain own
inappropriate behaviour
motivation when tasks
become difficult
People Man agement
Lan guage & Cu lture
LANGUAGE & CULTURE
Te Reo
Tikanga Māori
Develop understanding and use of te reo Māori (Māori
Create knowledge and use of tikanga Māori (Māori cultural
language)
practices) in the work place
INTERMEDIATE
INTERMEDIATE
Demonstrate use of te reo Māori words and phrases in
Understand the University's Māori Strategic Framework and
appropriate work place settings
incorporate its principles appropriately in work place
activities
Has prepared and can communicate accurately own mihi if
required in the work place context
Demonstrate an appropriate workplace understanding and
awareness of tikanga Māori
Take part in opportunities to practice and extend own
language capability
Has knowledge of the Articles and Principles of Te Tiriti o
Waitangi
Take part in opportunities to extend own understanding
and awareness of tikanga Māori and Te Tiriti o Waitangi
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