Chch UA Performance Regime Redacted.pdf

Schedule 3: Performance Regime
This schedule sets out the performance regime for both key performance indicators and performance
indicators for the Unit.
There are two forms of Key Performance Indicators (KPI’s) applied, Instance based KPI’s and
Balanced based KPI’s.
1.
Instance based KPI’s
Instance based KPI’s will be raised with the Operator as they are identified, which may involve the
imposition of either a Notice of Indiscretion (clause 1.3) or a Minor Breach of Contract Notice (clause
1.2). The latter may result in an applicable penalty to the Operator. These Instance Based KPI’s are
listed in table 1 below.
Table 1: Instance based KPI’s
Instance KPI Type
Reported by
Not Reported by Operator
Intention to
Operator Penalty
Penalty
transfer into
Balanced Based KPI
format as reporting
abilities develop
Missed Trip
$300
$3000

Partial Missed Trip1
$200
$2000

Transactional data not collected
✓
$200
$2000
or made available
Non-working security camera
N/A
$250

Unblocked bus in RTI System
$200
$2000
✓
Vehicle not tracking in RTI system $200
$2000
✓
Fleet Conformity to Contract
$200
$2000
✓
Specifications
Late Assignment
$100
$1000
✓
VQ Issue score of
6 = $200
VQ fault fail on recheck
N/A

5 = $400
1 to 4 = $800

1 For partial and missed trips the Operator will work with ECan to get the vehicle as quickly as possible to the first
realistic timing point that can be achieved (and therefore back to advertised schedule) rather than starting vehicle at
the start of the route to meet an arbitrary KPI.
2019 Procurement
PTOM Bus Greater Christchurch
Unit Agreement
Page 59 of 80

Other
$100
$1000

1.1 Instance Based KPI Definitions

1.1.1  Missed Trip – any trip where a Vehicle does not complete any portion of that
trip, or where a departure from a terminus is late 70% or more of the
scheduled frequency (for example: 70% of a 30 minute frequency is 21
minutes late), with scheduled frequency defined as the time between the
scheduled start time of the trip being measured and the scheduled start time
of the next trip on the same route at the same start point. A missed trip is
also where a vehicle that is on service for a trip is displaying “not on service”
(or similar) on the destination screen/s and does not pick up or drop off
passengers for that trip.

1.2.1  Partial Missed Trip - any trip where a Vehicle completes a portion of the trip
only missing one or more stops along the route. The Vehicle must be on
service for the portion of the trip, picking up and dropping off passengers.

1.3.1  Transactional data not collected or made available: Any instance where
either:
a)  Transactional data is not made available by the Operator to the Council
within 3 days from the date of transaction; or
b)  Any instance where a vehicle travels for more than 1 trip without a
serviceable Electronic Ticketing Machine; or
c)  Excluding for the reasons detailed under the ‘Revenue Protection’
section of Table 3 (Balanced Based KPI’s), any other instance where
revenue is not collected.

1.4.1  Non-working security camera – Any instance where the Operator is unable
to retrieve camera footage from a Vehicle when the Council requests this for
a service related issue and that request is made at most 14 days after when
the footage was captured.

1.5.1  Vehicle not tracking in Real Time Information System – any Vehicle
identified as not tracking correctly in the Real Time Information System that
the Operator has not raised an issue for in the Issues Database. This
includes:
a)  any instance of a Vehicle not polling its location for 20 minutes or more
whilst undertaking any contracted trip; or
b)  Any instance where a vehicle travels for more than 1 trip tracking off
centre and therefore not registering as on route while undertaking any
contracted trip.

1.6.1
Fleet Conformity to Contract Specifications – any trip that operates (in
part or full) using a vehicle that does not conform to Vehicle Quality
2019 Procurement
PTOM Bus Greater Christchurch
Unit Agreement
Page 60 of 80

Standards and any additional specifications identified in the Unit Agreement
(such as vehicle size).

1.7.1  Late Assignment – Any instance where:
a)  a trip has a Vehicle assigned after the scheduled departure time; or
b)  a bus is changed mid route to complete a trip and is not assigned within
10 mins of continuing the trip.

1.8.1  VQ fault fail on recheck – When a Vehicle has an internal or external
attribute score of 6 or less the Operator will have 3 working days to repair the
fault, after which time the Council will recheck the fault. This Instance Based
KPI will only be raised if the fault is not repaired at the time Council
undertakes the recheck of the fault whilst the Vehicle is in service.

Upon recheck, if the Operator is informed by the Council that the fault has not
been repaired within the required timeframe this may result in either a Notice
of Indiscretion or Minor Breach of Contract Notice. A duplicate fault will also
be raised and the Operator will then have another 3 working days to repair
this new fault. If the Operator fails to repair the fault in the required time
period again it may result in an additional Notice of Indiscretion or Minor
Breach of Contract Notice. This process can continue repeatedly with a
Notice of Indiscretion or Minor Breach of Contract Notice every time the
Operator fails to repair the fault within the required timeframe until the fault
has been repaired.

One extension of time to repair a fault (at the Council’s complete discretion)
of up to a maximum of 6 weeks may be allowable, but only where it can be
proven that it is difficult to source spares, etc.

1.9.1  Other – any deviation from the requirements of the relevant Contract [or
RFT], for example:
a)  A Vehicle parked at the terminus of a route with engine running
continuously for more than 5 minutes.
b)  The Operator being unable to be contacted by the Council when required
during hours of service operation.
c)  Or any other matter which the Council at its discretion reasonably
determines is a Minor Breach of Contract.

1.2 Minor Breach of Contract

A Minor Breach of contract is defined as any occasion where the Operator receives
a Instance based KPI (see table 1) and is unable to justify, to the satisfaction of the
Council, a suitable reason for its occurrence. This may result in either:
a)  Notice of Indiscretion - no penalty applied; or
b)  Minor Breach of Contract Notice - penalty may apply

2019 Procurement
PTOM Bus Greater Christchurch
Unit Agreement
Page 61 of 80

All Minor Breaches of Contract will be taken into consideration when assessing
future tenderer’s attributes.

1.3 Notice of Indiscretion

A Notice of Indiscretion will apply to any Minor Breach of Contract where the
Operator has not exceeded their allowable number of Indiscretions in a calendar
month.

The allowable number of Indiscretions per calendar month is relative to the total
number of vehicles (including backup vehicles) required across all Council
contracted routes for that Operator. See Table 2 below, which is calculated at 10%
of the total number of vehicles required. This will increase incrementally over and
above the total vehicle requirements depicted in this table. The only exception is
where an Operator requires 9 or less vehicles, in which case they still qualify for 1
Indiscretion per calendar month.

Table 2: Indiscretions based on Unit fleet requirement
Fleet size
Indiscretions per calendar month
1
29
2
30
49
4
50
69
6
70
89
8
90
109
10
110
129
12
130
149
14
150
169
16
170
189
18
190
209
20

For example: If an Operator had a Council contracted fleet requirement of 70 vehicles
across all of their contracts, the total number of allowable Indiscretions for this
Operator per calendar month is 8.

A Notice of Indiscretion will incur no penalty payment to the Operator.

2019 Procurement
PTOM Bus Greater Christchurch
Unit Agreement
Page 62 of 80

The intent is to move away from instance based KPIs as per the right-hand column
of table 1. As we move away from these then on a proportional basis the
indiscretions per fleet size per month would decrease.

1.4 Minor Breach of Contract Notice

A Minor Breach of Contract Notice may apply to any Minor Breach of Contract
where the Operator has exceeded the total number of allowable Indiscretions (see
Table 2) for a calendar month.

A Minor Breach of Contract Notice may result in a penalty being imposed on the
Operator as set out in Table 1. Where the Operator has clearly informed the Council
of a Minor Breach of Contract before it has be identified by the Council, any
resultant Minor Breach of Contract Notice penalty will be 10% of the Council
identified penalty.

The Council shall be entitled to deduct any payment liability from any payments due
to the Operator.

2019 Procurement
PTOM Bus Greater Christchurch
Unit Agreement
Page 63 of 80

2.
Balanced Based KPI’s:
The Balance Based KPI’s are set against a Balanced Scorecard model (Table 3). This
Balanced Scorecard is an incentive / payment system established to ensure that through
partnership with the Operator the Council receives excellent service delivery on its public
transport service contracts. An incentive will apply where the Operator excels, and a
payment will be deducted where the Operator fails to meet the required standards as per
clause 14.2 of the partnering agreement. The model operates under the following
parameters:

a)  The Balanced Scorecard will be calculated quarterly by summing the
performance for each Contract held by the Operator.

b)  Operators will be advised of Balanced Scorecard results at the completion of
each quarter.

c)  The ‘Total Payment’ (on an annual basis) is calculated on a scale where the
maximum payment by the Council to the Operator is 2.5% of the Annual Gross
Price based on achieving all Bonus thresholds in the KPIs. Achieving all
deduction thresholds in the KPIs results in a payment by the Operator to the
Council of 2.5% of the Annual Gross Price.

Service Level Changes

During the term of the contract Service Level changes may be negotiated between the
Council and the Operator resulting in amendments to KPIs or PIs. This will be done
collaboratively with the intention of no unreasonable adverse impact to either Council
or Operators. The Council reserves the right to have final discretion with regard any
change to the Balanced Scorecard model. Before any change is made the Council will
give one month’s prior written notice to the Operator.
2019 Procurement
PTOM Bus Greater Christchurch
Unit Agreement
Page 64 of 80

Table 3: Balanced based KPI’s
Default Event trigger

Data
Reporting
Area
Definition
for
Deduction regime
Expected Deliverable
Bonus Regime
Performance Bonus /
Source
Services
Cure Plan

Deduction

Balance Based KPIs
Defined as percentage
trips, excluding first trips
on blocks, departing origin
Monthly
within -59 seconds early to
reporting.  Data
Punctuality at
+ 4 minutes, 59 seconds

DW
Below 92%
Below 94%
available at all
15%
First Stop
late compared to

95.0%

Above 97.5%

times through
scheduled departure time.
DW

All trip departure times will
be based on RTI.

Defined as percentage of
first trips on blocks
departing origin within -59
seconds to + 3 minutes,
Monthly
Punctuality at
59 seconds late compared
reporting.  Data
first stop on
DW
to scheduled departure
Below 96%
Below 98%
99%
None
available at all
5%
first trip of
time.
times through
block

DW
All trip departure times will
be based on RTI.

Defined as percentage
trips arriving at destination
within 4 minutes, 59
Monthly
seconds late compared to
reporting.  Data
Punctuality at
scheduled arrival time at
Below 70%
None
85%
DW
Above 90%
available at all
5%
Last Stop
destination.



times through

DW
All trip departure times will
be based on RTI.

Defined as percentage of
sighted trips not leaving
the timing points more
Monthly
than 59 seconds before
reporting.  Data
Punctuality at
DW
the scheduled departure
Below 99%
Below 99.2%
99.6%
Above 99.8
available at all
5%
Timing Points

time of the timing point.
times through
Excludes start and end
DW
termini.

Table 3: Balanced based KPI’s
Default Event trigger

Data
Reporting
Area
Definition
for
Deduction regime
Expected Deliverable
Bonus Regime
Performance Bonus /
Source
Services
Cure Plan

Deduction
Note any express services
are excluded agreed
timing points.
Defined as the number of
trips where a vehicle is
stationary on route for 15
mins or more per 1 million
passenger trips.
Operator
Monthly
Manual

600
400
300
200
5%
caused delay
reporting.
If vehicle is stationary at a
timing point the 15mins
only starts counting from
the scheduled departure
time.
Defined as the averaged

percentage score

identified through ECAN’s

Mystery Shopping

customer survey process

CS
Measured
for the following attributes
80%
85%
90%
95%
10%
Survey
•
Quarterly
  Initial Impressions
•  Smoothness of ride
Customer
•  Quality and comfort
Satisfaction
•  Driver presentation
Defined as the percentage
score identified through
CS
ECAN’s Mystery Shopping
Measured
80%
85%
90%
95%
5%
Survey
customer survey process
Quarterly
for the following attribute:
•  Friendly and helpful
Monthly
Defined as the average
Bus
reporting.  Data
ECAN
vehicle quality score of the
Appearance -
Below 7.8
8.0
8.25
Above 8.5
available at all
20%
Audit
interior of vehicles as per
Internal
times through
ECan Audits
DW
2019 Procurement
PTOM Bus Greater Christchurch
Unit Agreement
Page 66 of 80

Table 3: Balanced based KPI’s
Default Event trigger

Data
Reporting
Area
Definition
for
Deduction regime
Expected Deliverable
Bonus Regime
Performance Bonus /
Source
Services
Cure Plan

Deduction
Monthly
Defined as the average
Bus
reporting.  Data
ECAN
vehicle quality score of the
Appearance -
Below 7.9
8.1
8.3
Above 8.5
available at all
10%
Audit
exterior of vehicles as per
External
times through
ECan Audits
DW
Monthly
Defined as the number of
Number of
reporting.  Data
complaints received per
customer
DW
170
160
130
115
available at all
15%
1,000,000 passenger trips
complaints
times through
per calendar month
DW
Monthly
Defined as the number of
Number of
reporting.  Data
compliments received per
customer
DW
N/A
N/A
30
40
available at all
5%
1,000,000 passenger trips
compliments
times through
per calendar month
DW

Performance Indicators (Service Delivery)
Defined as percentage of
customer feedback
Monthly
Resolution of
responded to within 5
reporting.  Data
Customer
DW
business days for the
Less than 95%
None
100%
None
available at all
N/A
complaints
previous calendar month
times through
and to the Council within 7
DW
business days
Defined as non-reporting
within agreed timeframes
Operat
of accidents or incidents
Accidents in or
or
resulting in a service
Reported
Above 0
None
Nil
None
N/A
out of service
Report
impact or personal injury
monthly
ed
over the previous calendar
month whilst the vehicle is
delivering trips.
2019 Procurement
PTOM Bus Greater Christchurch
Unit Agreement
Page 67 of 80

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Score
Description
Panel Scratches
Denting
Operator Branding
Council Branding
Vehicle Paintwork
Bus Cleanliness

10
New Condition
New condition

If a vehicle scores a 9 in all external
No damage or
No damage or
Excellent
No scratching on any
No denting on any
No faded or
attributes and nothing in the external
9
discolouration to
discolouration to
No visible dirt on bus
Condition
panels
panels
discoloured paint
pass / fail schedule, it's external vehicle
decals
branding
score will be upgraded to 10
Some minor
Minor Paint

Very Good
Minor scratching on
Minor denting on one
One decal with minor
8
discolouration of
discolouration on one
Minor dirt on one panel or window
Condition
one panel
panel
damage
branding
panel
Minor Paint

Minor scratching on 2
Minor denting on 2
2 decals with minor
Minor damage to any
Minor dirt on 2 or more panels or
7
Good Condition
discolouration on 2
panels
panels
damage
one piece of branding
windows
panels
Major Paint
Minor scratching on 3
3 or more decals with
Minor damage  to 2 or
Minor denting on 3 or
discolouration on one
or more panels or
minor damage or 1
more pieces of branding
Excessive dirt on one panel or
6
Fair Condition
more panels or major
panel or minor
major scratching on
decal missing or with
or major damage to any
window
denting on one panel
discolouration on 3 or
one panel
major damage
one piece of branding
more panels

Paint or advertising
on back of bus untidy
Excessive dirt on 2 or more panels
Below Average
Major scratching on 2
Major denting on 2
Two decals missing
Major damage to two or
5
or major paint
(but <50% of bus) or exhaust stain
Attribute scores of 5 & above are
Condition
panels
panels
or with major damage
more pieces of branding
discolouration on two
on bus back
averaged across all external attributes
or more panels
to obtain the external vehicle score
Missing  Council
Attribute scores of 4 & below in any
Vehicle requires
3 or more decals
branding incl Please
external attribute will result in the
Major scratching on 3
Major denting on 3
External Graffiti or
Bus has excessive dirt over more
4
immediate
missing or with major
Give Way to the bus or
external vehicle score being the lowest
panels
panels
Primer on one panel
than 50% of its body.
attention
damage
Signal the driver signage
score received
etc
External Graffiti or

Major scratching on 4
Major denting on 4 or
3
Poor Condition
-
-
primer on 2 or more
-
or more panels
more panels
panels
Extremely Poor

2

-
-
-
-
-
Condition
1
Vehicle unsafe
-
-
-
-
-
-

Non-Compliant Vehicle requiring repair within 3 working days (can

remain in service). Penalty to apply if issue not resolved on recheck
Non-Compliant Vehicle to be removed from service for repair within

3 working days. Penalty to apply if not resolved on recheck

2019 Procurement
PTOM Bus Greater Christchurch
Unit Agreement
Page 70 of 80

Table 2: External

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er
Description
Panel Fitment
Visual Smoke
Doors
Destination Screens

o
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S
10
New Condition
-

Excellent

9
-
-
-
-
Condition
Very Good

8
-
-
-
-
Condition
7
Good Condition
-
-
-
-

6
Fair Condition
-
-
-
-

Attribute scores of 5 &
above are averaged
Below Average
Loose, sticking or
Destination screens
across all external
5
-
-
Condition
rattling doors
not clear to read.
attributes to obtain
the external vehicle
score
Attribute scores of 4 &
Doors not closing
below in any external
Vehicle requires
One loose or badly
properly or seals
Destination screens
attribute will result in
4
immediate
-
fitting panel
damaged causing air
not working
the  external vehicle
attention
to enter interior
score being the
lowest score received
2 loose or badly fitting
Large amount of

3
Poor Condition
-
-
panels
visible smoke
Extremely Poor
3 or more loose or
Destination screens

2
-
-
Condition
badly fitting panels
not fitted
One or more panels

representing a safety
1
Vehicle unsafe
-
-
-
hazard to road or bus
users.

Non-Compliant Vehicle requiring repair within 3 working days (can

remain in service). Penalty to apply if issue not resolved on recheck

Non-Compliant Vehicle to be removed from service for repair within 3


working days. Penalty to apply if not resolved on recheck

Note: Vehicles assessed for their External score will be assessed using the criteria in Table 1, Table 2 and
Table 5 (when applicable). Table 1 is used for general vehicle condition scoring while Table 2 contains criteria
which are considered by Council to be pass/fail type criteria. Vehicle attribute scores will only be given in Table
2 if the vehicle is non-compliant. A score of 4 or below will require that the vehicle is removed from service
2019 Procurement
PTOM Bus Greater Christchurch
Unit Agreement
Page 71 of 80

.

Table 3: Internal

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Description
Seat Damage
Scratches on
Scratches on Walls
Floor
Front Drivers Area
Walls Dirty
Ceiling Dirty

front windows

erocS
(opposite and in
front of rear door)
10
New Condition
New condition

No damage to floor
If a vehicle scores a 9 in all internal
Excellent
No scratching on
Drivers area clean &
attributes and nothing in the internal
9
No damage to seats
No scratches on walls
coverings or dirt on
Walls clean
Ceiling clean
Condition
any front windows
tidy
pass / fail schedule, it's internal vehicle
floors
score will be upgraded to 10
Drivers area has
Very Good
Minor discolouration of
Minor scratching
Minor scratching in
Floor has minor dirt in
Walls have minor dirt
Ceiling has minor dirt in
8
minor dirt in one

Condition
fabric on 1 seat cushion
on 1 front window
one place on walls
1 location
in one location
1 location
location
Minor discolouration of
Minor scratching
Drivers area has
Minor scratching in 2
Floor has minor dirt in
Walls have minor dirt
Ceiling has minor dirt in
7
Good Condition
fabric on 2 or more seat
on 2 or more front
minor dirt in 2

places on walls
2 locations
in 2 locations
2 locations
cushions
windows
locations
Walls have minor dirt
Graffiti, stains, gum
Floor has minor dirt in
in 3 or more locations
damage, dirt ingress on
Minor scratching in 3
Drivers area has
Major scratching
3 or more locations , or
or have old graffiti
Ceiling has minor dirt in
6
Fair Condition
1 or 2 seats, or ripped/
or more places on
minor dirt in 3 or

on 1 front window
floor has excessive dirt
which has been
3 or more locations
torn /unstitched
walls
more locations
in one location
removed but is still
upholstery on 1 seat
visible
Graffiti, stains, gum
Floor has excessive
damage or dirt ingress
dirt in 2 or more
Drivers area has
Walls have excessive
Ceiling has excessive
Below Average
Major scratching
Major scratching in
Attribute scores of 5 & above are
5
on 3 or more seats, or
locations, or floor
excessive dirt in one
dirt or graffiti in one
dirt or graffiti in one
averaged across all internal attributes
Condition
on 2 front windows
one place on walls
ripped/ torn /unstitched
ripped or abraded in
location
location
location
to obtain the internal vehicle score
upholstery on 2 seats
one location
Vehicle requires
Ripped/ torn /unstitched
Major scratching
Drivers area has
Walls have excessive
Ceiling has excessive
Attribute scores of 4 & below in any
Major scratching in 2
Floor surface ripped or
internal attribute will result in the
4
immediate
upholstery on 3 or more
on 3 or more front
excessive dirt in two
dirt or graffiti in 2
dirt or graffiti in 2
places on walls
abraded in 2 locations
internal vehicle score being the lowest
attention
seats
windows
or more locations
locations
locations
score received
Floor surface ripped or
Walls have excessive
Ceiling has excessive
Cushion missing on 1
Major scratching in 3
abraded in 3 or more
3
Poor Condition

-
dirt or graffiti in 3 or
dirt or graffiti in 3 or
seat
places on walls
locations, and/or vomit
more locations
more locations
on floor

2019 Procurement
PTOM Bus Greater Christchurch
Unit Agreement
Page 72 of 80

Extremely Poor
Cushion missing on 2 or
Major scratching in 4
2

.
-


Condition
more seats
places on walls

Loose, lifted, or
Housing loose on 1 or
slippery floor covering
1
Vehicle unsafe
-
-
-
-

more seats
representing a safety
hazard to bus users.

Non-Compliant Vehicle requiring repair within 3 working days (can



remain in service). Penalty to apply if issue not resolved on recheck

Non-Compliant Vehicle to be removed from service for repair within


3 working days. Penalty to apply if not resolved on recheck

2019 Procurement
PTOM Bus Greater Christchurch
Unit Agreement
Page 73 of 80

Table 4: Internal
a
s r

s




=

e

Vehicle Pass/ Fail
r
g
le
se
u
n
g
e
t.
n
b
u
r
a
Schedule
o
o
tr
e
vicr r
fo
e
ca
Od
s
ss
l
m
t
r
a
se
o
ich
o
n
u
e
tt h
a
o
pr
u
isc
s
d
h
b
w
a
te
t
t
r
dr
e
o
e
g
u
l
e
n
n
o
e
p
d
si
d
g
n
siv
o
sa
n
t
u
a
o
e
U
a
v
h
le
g
r
g
m
=r ss
n
e
u
o
u
a

o
p
o
fr
o
p
tr
n
Unp
d




S
e
o

Score
Description
Window sills
Internal Ceiling
Bells
Bus Stopping
Unpleasant
Radio
Fire
Heater
Wheelchair Ramp
Camera's Working /

Panels
Sign
Odour
Telephone
Extinguisher
Fitted
Fitted
Fitted (and
certified)
New

10
-
Condition

Excellent

9
-
-
-
-
-
-
-
-
-
-
Condition
Very Good

8
-
-
-
-
-
-
-
-
-
-
Condition
Good

7
-
-
-
-
-
-
-
-
-
-
Condition
Heater
Layer of dust
Fair
doesn't heat
6
just visible on
-
-
-
-
-
-
-
-
Condition
cabin
1 or more sills
sufficiently

One or more bell
Odour in
Attribute scores of 5 &
Below
buttons or cord
vehicle
Ramp sticking when
Camera lenses/
above are averaged
5
Average
-
-
-
-
-
-
across all internal
sticking or not
unpleasant but
deployed.
shrouds damaged
Condition
attributes to obtain the
working
tolerable
internal vehicle score
Attribute scores of 4 &
Vehicle
Thick layer of
One loose or
Bells not
Strong
below in any internal
requires
dust easily
Sign not
Heater
attribute will result in the
4
badly fitting
working on
unpleasant
-
-
-
-
immediate
visible on 1 or
functioning
doesn't work
internal vehicle score
panel
vehicle
odour
attention
more sills
being the lowest score
received
Poor
2 loose or badly
3
-
-
-
-
-
-
-
Ramp not functional
-
Condition
fitting  panels

2019 Procurement
PTOM Bus Greater Christchurch
Unit Agreement
Page 74 of 80

Extremely
3 or more loose
2
Poor
-
or badly fitting
-
No sign
-
-
-
-
No ramp fitted
-
Condition
panels

One or more
panels
Vehicle
Cameras not fitted or
1
-
representing a
-
-
-
No
No
-
-
unsafe
not working
safety hazard to
bus users.

Non-Compliant Vehicle requiring repair within 3 working days (can


remain in service). Penalty to apply if issue not resolved on recheck

Non-Compliant Vehicle to be removed from service for repair within 3


working days. Penalty to apply if not resolved on recheck

Note: Vehicles assessed for their Internal score will be assessed using the criteria in Table 3 and Table 4. Table 3 is used for general vehicle condition scoring
while Table 4 contains criteria which are considered by Council to be pass/fail type criteria. Vehicle attribute scores will on be given in Table 4 if the vehicle is non-
compliant. A score of 4 or below will require that the vehicle is removed from service
Note: Wheelchair ramps will be audited in line with Certificate of Fitness test.
2019 Procurement
PTOM Bus Greater Christchurch
Unit Agreement
Page 75 of 80

Table 5:  Internal Rear Window
Major Scratching = scratching of >20cm sq.
Scratching
area
Minor scratching= scratching < 20cm sq. area

e
Scratches on rear windows (behind rear
r
Description
o
door)
c
S

10
New Condition

If a vehicle scores a 9 in all
internal attributes and nothing in
9
Excellent Condition
No scratching on any rear windows
the internal pass / fail schedule,
it's internal vehicle score will be
upgraded to 10

8
Very Good Condition
Minor scratching on 1 rear window

7
Good Condition
Minor scratching on 2 or more rear windows
6
Fair Condition
Major scratching on 1 rear window

Attribute scores of 5 & above
are averaged across all internal
5
Below Average Condition
Major scratching on 2 rear windows
attributes to obtain the internal
vehicle score
Attribute scores of 4 & below in
Vehicle requires immediate
any internal attribute will result
4
Major scratching on 3 or more rear windows
attention
in the  internal vehicle score
being the lowest score received

3
Poor Condition
-

2
Extremely Poor Condition
-

1
Vehicle unsafe
-
Non-Compliant Vehicle requiring repair within 3 working days (can remain in


service). Penalty to apply if issue not resolved on recheck
Non-Compliant Vehicle to be removed from service for repair within 3 working


days. Penalty to apply if not resolved on recheck
2019 Procurement
PTOM Bus Greater Christchurch
Unit Agreement
Page 76 of 80

Vehicle Quality monitoring for Contracts will consist of a comparison of the attribute scores
identified above (in Tables 1-5) with the Vehicle Quality Categories in Table 6 below. Where a
non-compliant attribute is identified by the Council, and not rectified within the required
timeframe by the Operator, an Indiscretion or Minor Breach of Contract will apply. A Minor
Breach of Contract penalty will only apply if the allowable number of Indiscretions has been
reached and the issue still exists at recheck.
The following table (Table 6) details what action is required by the Operator if any fleet vehicle
operating on contracted routes has an external or internal attribute score (as detailed in the
above tables) of 6 or less.

Table 6: Attribute Score
Action Required
10
New Condition
No action
9
Excellent Condition
"
8
Very Good Condition
"
7
Good Condition
"
6
Fair Condition
Non-Compliant Vehicle penalty to apply
5
Below Average Condition
"
Vehicle to be removed from service for
4
Requires immediate attention
repair
3
Poor Condition
"
2
Extremely Poor Condition
"
1
Vehicle unsafe
"

Where vehicles are  inspected at  an Operator’s depot  during the Annual  Vehicle  Quality Audit
monitoring staff will inspect the vehicles based on the  previous 3 months usage as detailed in
the Real Time System. If a vehicle has been used on a new contract for more than 5% of its trips
over the preceding 3 months the vehicle will be considered to have been in operation on a new
contract and will be subject to the attribute scores identified above.

2019 Procurement
PTOM Bus Greater Christchurch
Unit Agreement
Page 77 of 80