9 October 2024
Rachel Stedman
[FYI request #28614 email]
Kia ora Rachel
Your Official Information Act request, reference: GOV-035603
Thank you for your email of 2 October 2024 asking for the following information under the Official
Information Act 1982:
I am seeking any policy information regarding changes to Sensitive Claim services re Sexual Trauma
ACC's Integrated Services for Sensitive Claims (ISSC) Services Contract is changing as at 1 December
2024 and therapists have been advised that new services will be made available for sexual violence/
trauma and child sexual abuse victims.
What services will be covered by ISSC? Please provide changes in policy information in relation to the
above changes.
Our response
ACC has not made any changes to its policy around sensitive claims. The ACC website has information about
the changes that will be made regarding the new contract in December 2024. You can find this here:
www.acc.co.nz/for-providers/provider-contracts-and-services/integrated-services-sensitive-
claims/evolution
As this information may be of interest to other members of the public ACC may publish a copy of this response on ACC’s website. All requester data, including your name and
contact details, will be removed prior to release. The released response will be made available
www.acc.co.nz/resources/#/category/12 If you have any questions about this response, please get in touch
You can email me at
[email address]. If you are not happy with this response, you can also
contact the Ombudsman v
ia [email address] or by phoning 0800 802 602. Information
about how to make a complaint is available at
www.ombudsman.parliament.nz. Ngā mihi
Christopher Johnston
Manager Official Information Act Services
Government Engagement
GOV-035603 Page 1 of 1
Document Outline
