From:
S 9(2)(a) OIA
To:
UC Concerns
Subject:
Re: Grievance
Date:
Monday, 9 March 2020 9:19:19 am
Hi Liana, 
I can confirm all that. I have asked IT to close the ticket. 
Thanks for your assistance. 
Regards,
S 9(2)(a) OIA
On Fri, Mar 6, 2020 at 3:35 PM UC Concerns <[email address]> wrote:
Kia ora S 9(2)(a) OIA
 
Can you please confirm that you are now able to access your IT account including your Learn
and emails?
 
Kind regards
Liana
 
From: S 9(2)(a) OIA
 
Sent: Friday, 6 March 2020 9:46 a.m.
To: UC Concerns <[email address]>
Subject: Grievance
 
To whom it may concern, 
I wish to lodge a formal grievance in writing. 
My name is S 9(2)(a) OIA My student login is S 9(2)(a) OIA. My student number is S 9(2)(a) OIA
 
I received an offer to enrol in a S 9(2)(a) OIAon Tues 25th Feb and paid my fees on Wed
26th Feb. I discovered my login to Learn did not work on Thurs 27th Feb. I went to the
IT helpdesk in the library later that day and a ticket to fix this issue by resetting my
password was logged. 
 
The ticket number is S 9(2)(a) OIA

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I have been issued several emails to reset the password. They have all failed. IT helpdesk
staff have tried to reset my password twice. These attempts have failed as well.
 
As of the time of writing (the morning of Fri 6th Mar) I have no indication this ticket has
been resolved. I have had to follow up in person every day for over a week now. This
seems somewhat unusual for a password reset!
I understand there is some deep technical issue "under the hood" here. One of the IT
helpdesk people suggested there were chronic issues in resetting the passwords of S 9(2)(a) 
S 9(2)(a) OIA  S 9(2)(a) OIA
.) However, not being
able to login to Learn means I have to ask lecturers and tutors to email me labs and
assignments and I cannot view recorded lectures or participate in online discussions.
Also, any emails my lecturers are sending to my new UC email are going unread as I
cannot login to any UC system.
 
To put the matter bluntly, I am not getting what I paid for. Hence, I wish to formally
record a grievance.
Yours faithfully, 
S 9(2)(a) OIA
 
 

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