From:
S 9(2)(a) OIA
To:
UC Concerns
Subject:
Complaint about IT Service Desk
Date:
Wednesday, 29 May 2019 9:30:22 pm
Attachments:
S 9(2)(a) OIA
Dear Sir/Madam,
Hello. I am writing to let you know a complaint about IT service.
I have sent a question to the IT service desk via the web portal as I am facing the problem
in my project regarding Microsoft application, but they didn't provide any information to
solve it and ignored my message. (Please refer the message below)
I was disappointed with the attitude of the IT service desk above and I have no idea who I
should contact to deal with this problem. I have also asked the department staff, but there
is no solution right now. I think the IT service desk should provide other
contact information instead of them because the problem is caused by the UC account
(Microsoft account).
Thank you for reading my opinion.
Best regards,
S 9(2)(a) OIA
From: S 9(2)(a) OIA
Sent: Thursday, 23 May 2019 10:48 AM
To: Service Desk
Subject: Re: Request S 9(2)(a) OIA update
Dear Sir/Madam,
Could you tell me where should I contact to solve this problem?
Best regards,
S 9(2)(a) OIA
From: Service Desk <[email address]>
Sent: Thursday, 23 May 2019 10:25:26 AM
To: S 9(2)(a) OIA
Subject: Request S 9(2)(a) OIAupdate
Update on Request S 9(2)(a) OIA
Below is an update on your Request #S 9(2)(a) OIA
Hi S 9(2)(a) OIA
That is not a service provided to students from central IT, unable to action
this request.
Regards
IT Service Desk
The request summary is:
Event Reference
S 9(2)(a) OIA
Date Logged
17/05/2019 15:23:24
Reported by
S 9(2)(a) OIA
Telephone
Affected User
S 9(2)(a) OIA
Telephone
S 9(2)(a) OIA
Service
IT Help & Advice Service
Item
IT Help & Advice Service
Department
S 9(2)(a) OIA
Building/Zone
Unknown -
Category
New Request
Priority
Low
Description
Hello,
I am writing to know how to access Power BI services.
I am doing my internship project which is a part of courses and I need to use Power Bi
service during the free trial period. However, my access has been declined (please see the
attached file).
Would you please accept my access for Power BI service for two months (free trial
period)?
Thank you.
Best regards,
S 9(2)(a) OIA
If you have any questions or would like to view your request, please visit the online Self
Service Portal.
If you require further assistance, please contact the Service Desk.
IT Services
Hours: 8am - 5pm Monday - Friday
Phone: 03 369 5000 or Extn 95000
Freephone: 0508 UC IT Help (0508 824 843)
All requests logged after hours will be attended to during business hours.
