18 October 2024

Wilson Harlow
[FYI request #28481 email]

Kia ora Wilson

RE:  OFFICIAL INFORMATION REQUEST – RELATING TO DUNEDIN
AIRPORT DROP-OFF AND PICK-UP ZONES
I refer to your Official Information Request - Dunedin Airport - Drop-Off and Pick-Up Zones
(transferred to Dunedin Airport Ltd from Dunedin City Council) dated 25 September 2025 for the
following information:
o  Al  internal communication and consultation regarding removing the drop-off zone (that has
been replaced with planter boxes) at Dunedin Airport.  This response should include any
reports produced and any recommendations made on the matter - especial y about the
reasons why the drop-off zone was removed.
The drop off zone you refer to has not been removed only relocated back to its original location
further along the roadway outside the rental car offices. Therefore, we are not able to provide any
documentation relating to the removal of the drop-off zone.
We are releasing the documents listed below relating to the relocation of the drop-off zone, these
are attached as Appendix 1 - 6:
No.
Date
Title
1
23/12/15  Email_New Drop Off Area
2
24/03/19  Email_Drop Zone Relocation
3
24/09/09  Email_Staff and airport community
6
24/09/16  New Drop Zone Communications Plan
5
24/09/27  Drop-off Zone Relocation FAQs - Final
6
24/09/30  Public Comms
Note: the drop off zone has never been a public pick-up location and therefore there are no
documents available relating to this space. The public pick-up zone has always been the Dunedin
Airport Carpark.

Ngā mihi nui

Daniel De Bono
Chief Executive

Dunedin Airport
TELEPHONE 00 64 3 470 0400

Private Bag 1922
EMAIL [email address]

Dunedin 9054, New Zealand
WEB dunedinairport.co.nz

Appendix 1_231215_Email_New Drop Off Area

On 15/12/2023, at 3:16 PM, Chris Snow
wrote:
We spoke about in our meeting this week and I have emailed them an update.
Can you let me know the process to get sign off for body cameras. Potentially a
spend but I am just trying to establish the difference in cost between
two suppliers.
< mag 220 73 j g>
< mag 849 75 j g>

From: Megan Crawford
Sent: Friday, December 15, 2023 3:12 PM
To: Chris Snow
; DIAL-Exec
Subject: RE: New Drop Off Area
Thanks Snowy
Please can you have a meeting with CX around this and explain the
situation to keep them up to date. Next week will be very busy fo the
team and we will see issues in the drop off area. Just to reassure
them it will be done.
If you can support
on what ever we need to do in the meantime
for traffic management eg cameras, highlighter wand thing!
Thanks

< mag 001 pg>
< mag 002 pg>
From: Chris Snow
Sent: Friday, December 15, 2023 9:48 AM
To: DIAL-Exec
Subject: RE: New Drop Off Area
Hi All,
Just to follow up on the below,
are still preparing
information for us therefore it is unrealistic to expect to get this
work done before Christmas. Therefore it will get done in the
New Year.
I believe they will share some information of where they are at
currently with
who will be able to share it with you all just to
get any initial comments.
Cheers
Snowy
< mag 001 pg>

From: Chris Snow
Sent: Tuesday, December 5, 2023 2:00 PM
To: DIAL-Exec
Subject: New Drop Off Area
Hi All,
As you are aware we are in the process of moving the drop zone
from what was a temporary area back to its original location outside
rental cars.
Included in the work is:
1. Relocation of drop zone
2. New road marking as required
3. New signage where appropriate and re-purpose some current
signage.
4.
6. Movement of planter boxes to access new drop off area and
block off old area.
and I met with a gentleman from
last Thursday who will
provide us with a concept/plan with regards to the area and in
particular road marking and signage. He has suggested that it
should take him 2 weeks to get this work back to us. This takes us to
Thursday 14th December.
From there
will engage a contractor to undertake the road
marking for us and I will talk to
based out of Invercargill about
signage. Standard signage will take 3-5 working days. Custom
signage 5 – 10 working days. So at this point we would expect to
have most things in place by Friday 22nd December all going well.
There may be the odd piece of signage which may take longer to get
up.
A Comms Plan has also been developed to communicate to staff,

airport community and the public. We will look to use media, as well
as our own social media channels, to get the message out about the
new area and reiterating the behaviour we expect from visitors
towards our people.
This is a very positive move to try and support the CX Team in their
role with traffic management. It is much appreciated being lead by
members of the Exec.
I will keep you updated as anything comes up.
Cheers
Snowy

Appendix 2_240319_Email_Drop Zone Relocation
From:
Chris Snow
To:
DIAL-Exec
Subject:
Drop Zone Relocation
Date:
Tuesday, 19 March 2024 2:41:21 pm
Attachments:
Hi All,
We have recieved the plans for the relocation of the drop off area and
changes to the northern end of the terminal from_ I have attached
the overall report and also the individual areas as an FYI. You may have
already seen this yesterday at the Board meeting.
All documents are saved at
Happy to relocate if there is a preferred location in the ■
-
Let me know any feedback. Hopefully we are at a point where there should
only be minor changes.
We will put some timings to the program based on contractor availability
for road marking which I will talk to you about
I am catching up with Mainland Air on Thursday around the changes and
we spoke with taxi operators this morning. Shortly I will jump on a Teams
call with
rom Super Suttle just to give them a heads up
and will do the same with Uber later in the week.
We have shown the plans to-nd will comunicate to other
bus companies by email this week.
Any questions let me know.
Cheers
Snowy

Appendix 3_240909_Email_Staff and airport community

Appendix 4_240916_New Drop Zone Communications Plan
NEW DROP OFF COMMS PLAN
Channel  Audience  Message
Date
Owner
Email
DIAL Exec
Update on proposed
Fri 6 Sept
SS
changes and new drop off
area
Email
CX Team
Update on proposed
Fri 6 Sept
CG
changes and new drop off
area
Email
Staff
Provide some detail on
Fri 6 Sept
SS
our plans for the new drop
zone including signage,
road marking, comms etc.
Email
DIAL Airport
Provide some detail on
Mon 9 Sept  CS
Community
our plans for the new drop
zone including signage,
road marking, etc.
Meeting
DIAL Airport
Take effected parties
Completed.  CS
Community
through plans
Final catch
Taxi/Shuttles, Uber,
up with
Mainland Air,
Intercity &
Coaches/Buses
Uber to be
organised
once plans
finalised
Design
General Public  New map to be used on
Created
CS
social media and website.
Website:
New map with
See above
Publish on
SS
Transport
drop zone
the day
page
Social media
Facebook
Similar message to that to  Publish on
SS
Community
media
the day
Terminal
Passengers
PA Calls reminding people  Week prior
CG
where the new drop zone
to work
is located
being
completed
an
ongoing.

Appendix 5_240927_Drop-off Zone Relocation FAQs - Final
DROP-OFF ZONE RELOCATION FAQS
Why was the drop-off zone changed?
We’ve relocated the drop-off zone to improve traffic flow and safety around the
terminal. By shifting it, we reduce congestion and make it easier for passengers to be
dropped off safely.
What about safety?
Safety is our top priority! The new drop-off zone is designed so that:
o Passengers no longer need to cross in front of oncoming traffic.
o Passengers exit vehicles on the footpath side or within the low-speed drop-off
zone, reducing the risk of stepping into traffic.
Why was this specific location chosen?
During our terminal expansion project, the drop-off zone was temporarily moved. Now
that the project is complete, it’s returned to its original location near the Rental Car
office, a convenient and familiar spot.
Isn’t the drop-off zone too far from check-in?
Not at al ! The distance from the current drop-off area to the main terminal entrance is
between 62m and 94m. Compared to the previous temporary drop-off lane, which
ranged from 50m to 168m, the current location is actually 74m closer on average.
Additional y, there is a covered walkway from the new drop-off area to the terminal, so
you’re protected from the elements.
What about accessibility for those with disabilities or older passengers?
We’re committed to making sure al our passengers are comfortable:
o Our Customer Experience team is available to assist with wheelchairs, luggage
trol eys, and any other needs.
o Please cal us on 03 470 0400 prior to arrival or from your vehicle if you need
special assistance.
o There are dedicated mobility parking spaces located directly across from the
terminal entrance, with 15 minutes of free parking. These spaces are close to the
covered walkway for easy access.
How many car parks are available at Dunedin Airport?
With over 1,200 car parks, there’s plenty of space!
The north end of the car park, often overlooked, usually has available spots. You can
reach it by turning right at the first car park gate.
The farthest car park is only 400m from the main terminal entrance, offering ample
space for both short-term and long-term parking.

Why isn’t there a dedicated pick-up area?
This isn’t a new change—our car park has always served as the pick-up area, offering
15 minutes of free parking. Arriving about 10 minutes after your passenger’s flight lands
wil give you plenty of time for pick-up without any rush.

Appendix 6_240930_Public Comms
PUBLIC COMMS RE RELOCATION OF DROP OFF ZONE
Website
1. Blog post <https://dunedinairport.co.nz/news/drop-off-faq>
2. Link to above blog post on Transport page <https://dunedinairport.co.nz/transport>
3. Link to above blog post on Parking page <https://dunedinairport.co.nz/parking/>
Social media
1. Facebook post on 13 Sept 09:46

2. Instagram post on 13 Sept 09:46

3. Two videos shared as Stories on Facebook and Instagram (archived after 24 hours) depicting
AES and Ops using the forklifts to shift the planter boxes.

Document Outline