11 25 09 2023.pdf

25/09/2023– Situation Report Week 2
As at 12.33pm on 25/09/2023 prepared by Crispian

Distributed  All GEDT members
to
Key
Anusha Guler and Crispian

Contacts
Previous
3 ELT Standup SITREPS 2 22092023 - FINAL .docx
ELT SITREP
Overview
Summary of the current event
•  Queenstown and Southland state of emergency lifted (23/09)
•  Severe weather in Gisborne and Bay of Plenty. Gisborne is currently (0907) unaffected by the weather.
There has been some slipping at Otoko south east of Matawai on SH2. This is a main connection
between Whakatane and Gisborne. The road is not shut presently. We will maintain a watch on this road
as it is the main supply run from Gisborne. No update from further up the East Cape. No flooding in Bay
of Plenty though heavy rain in Tauranga.
•  The rain is falling heavily in Coromandel but there is no flooding and no road closures we are aware of
yet.
•  The rain in Hawkes Bay is moderate, but not approaching any critical or warning levels. It is forecast to
lighten this afternoon.
•  Most likely there will be a protest at Parliament grounds on Thursday 28 September.
•  All Government cross-agencies working group have been stood up.
Key Dates
Days to start of overseas voting 2 days
Days to advance voting
7 days
Days to election day

19 days
Service
8:14am Systems connectivity issue today – Intermittent internet issues with external websites.
Desk IT:
9.12am Rolling out a fix.
Voting Place
GENERAL UPDATE (Friday 22/09)
– Central NI








ACTIONS
1.  Support has been provided to the Trainer.
2.  Mitigations for trainer loss were implemented in the CNI region, including 2 trainer sessions. No
disruption to training.
Voting Place
GENERAL UPDATE (Saturday 23/09)
– South
•  Weather event for the south peaked Friday night but the cleanup will be ongoing.
Island
•  VP Training went ahead in all lower South Island electorates without too much impact.
Overseas VS
GENERAL UPDATE (22-23/09)
Operations
•  As a result of some damage, probably caused by the recent strong winds, and the rain overnight, Friday /
Saturday, there was a reasonably significant water leak on level 4, in the southwest corner of the Gibson
Sheat Centre (GSC). In the e-Learning support area a couple of screens, computing units (NUCs = Next
unit of Computing), keyboards and mice are water damaged. These have been disconnected and put
aside be assessed by IT. Our services have not been impacted and everything continues to operate as
normal.

Delivery of
GENERAL UPDATE
Ballot
•  Delivery issues raised last week were either resolved or discussed with the respective Print companies.
Papers and
•  This morning, Rongotai had a Signature required consignment left inside the foyer,  6(a)  and NZ Post
Enrolment
Courier have been notified.
Rolls

•  Upcoming Ballot Papers delivery schedule -
Ordinary & Maori Ballot Papers
•
6(a)  will despatch the last of theirs today.
•
(Napier) and
(Christchurch) are progressively despatching. All due into EC HQ’s
6(a)
6(a)
by Monday the 2nd October.
Special Ballots E2,E2G & E2M
•  Progressively despatching – All due into EC HQ’s by Monday the 2nd October.

Enrolment
GENERAL UPDATE
•  Resolved MIKE outage previously reported.
•  Corrected the error made in relation to placing an elector on the wrong roll type (placed on General Roll,
should have been on Māori roll).
•  Contacted the elector, and apology and explanation for error provided.  Explanation and apology was .
•  Working with Voting services to design a one-off Easy Vote letter for that elector.
•  Office of Rawiri Waititi has acknowledged receipt of the advice.
•  Circa 8,000 online enrolments received over the weekend, meaning we start the week with around
10,500 forms to process
IT
GENERAL UPDATE:
•  Connectivity Issue - Multiple sites affected this morning between 0700 and 0845. Service has been
restored by our service delivery partners.  We are now working to understand root cause.
•  System Releases – Elections Management System (EMS) and Download Voting Papers (DVP) releases
planned for the evening of 25/9 to implement critical fixes from rehearsal (EMS) or in readiness for the
start of overseas voting (DVP).
•  Field Users Mobile Connectivity – Meeting with Regional Advisors (RA) confirmed final requirement,
additional spark SIMS being procured and will be despatched. Garmin Sat devices to be used for Health
& Safety purposes at 8 sites that have no connectivity.
•  Interactive Voice Recognition Call Quality Issues – Rongotai testing confirmed acceptable quality, to be
validated/endorsed by VS as part of this week’s testing.
•  Key Person risk – Chief Information Officer (CIO) has written communication confirming the plan to key
Stakeholders 22/09, action to be closed
Comms &
GENERAL UPDATE:
Education
Media
•
A quiet weekend on the media front. Expect the focus this week to be on voting starting soon.
•
Team are preparing a media release about the start of voting (overseas, advance, telephone dictation) to
be shared with media Tuesday.
•
RNZ expected to run a story about Kids Voting this week.
Social media
•  Heavy volume of comments and messages from people regarding our ‘how votes are counted’ content
from Friday. Lots of people questioning our processes and sharing incorrect information.
•  Late Friday afternoon, we were alerted to a Facebook post from someone aligned with Te Pāti Māori that
told people they could ring us up and request an advance polling booth at their location.
ACTION TAKEN:
While the Commission was not tagged into the original post, we did respond on the post correcting the
information, after hearing that our community engagement team had started to receive enquiries. We also

Severe
Weather
Outlook

MetService
Tuesday
Extended
North Island: Showers for most, some possibly heavy especially in the south and eastern areas. South Island:
Forecast 26 -
Rain in Nelson, Marlborough and northern Canterbury. Elsewhere, fine apart from a isolated showers
29
developing in the south and east later.
September
Wednesday
North Island: Scattered showers, retreating to Taranaki and Waikato northwards later, and clearing
elsewhere. South Island: Rain in Nelson and Marlborough clearing early, then mainly fine. Cloudy with a few
showers in the east and south, and fine elsewhere.
Thursday
North Island: Scattered showers spreading from the west, then clearing Taupo and Bay of Plenty later. South
Island: Mainly fine in the north. Elsewhere, cloudy periods a few showers spreading from the southwest,
then turning to rain in the far south later.
Friday
North Island: Cloudy periods with scattered showers in the west and north. Mainly fine in the east, with the
odd shower. South Island: Mainly fine in the east. Scattered rain elsewhere, but widespread and possibly
heavy in the west.
Chatham Islands
Rain with some heavy falls, easing to showers on Wednesday. Showers becoming isolated on Friday.
Northerlies, becoming strong on Tuesday, changing lighter southeast late Wednesday. Westerlies developing
on Thursday.
Issued: 11:22pm Sun 24 Sep

Enrolment Dashboard

Customer Enquiries and Complaints Dashboard

25/09/2023– ELT Situation Report Week 3 at 2.25pm on
25/09/2023 prepared by Crispian
approved by Anusha Guler
Distributed  All GEDT members
to
Key
Anusha Guler and Crispian

Contacts
Previous
3 ELT Standup SITREPS 2 22092023 - FINAL .docx
ELT SITREP
Overview
Summary of the current event
•  Queenstown and Southland state of emergency lifted (23/09)
•  Severe weather in Gisborne and Bay of Plenty. Gisborne is currently (0907) unaffected by the weather.
There has been some slipping at Otoko south east of Matawai on SH2. This is a main connection
between Whakatane and Gisborne. The road is not shut presently. We will maintain a watch on this road
as it is the main supply run from Gisborne. No flooding in Bay of Plenty though heavy rain in Tauranga.
•  Rain is falling heavily in Coromandel but there is no flooding and no road closures .
•  Rain in Hawkes Bay is moderate, but not approaching any critical or warning levels. It is forecast to
lighten this afternoon.
•  Most likely there will be a protest at Parliament grounds on Thursday 28 September.
•  All Government cross-agencies working group have been stood up.
Key Dates
Days to start of overseas voting 2 days
Days to advance voting
7 days
Days to election day

19 days
Voting Place
GENERAL UPDATE (Friday 22/09)
– Central NI








ACTIONS
1.  Support has been provided to the Trainer and next of kin.
2.  Mitigations for trainer loss were implemented in the Central North Island region
Voting Place
GENERAL UPDATE (Saturday 23/09)
– South
•  Weather event for the South Island peaked Friday night but the cleanup will be ongoing.
Island
•  VP Training went ahead in all lower South Island electorates without too much impact.
Overseas VS
GENERAL UPDATE (22-23/09)
Operations
•  Significant water leak on level 4, in the southwest corner of the Gibson Sheat Centre (GSC) due to the
weather (22-23/09).
•  In the e-Learning support area a couple of screens, computing units (NUCs = Next unit of Computing),
keyboards and mice are water damaged.
•  These have been disconnected and put aside be assessed by IT. Services have not been impacted and
continues to operate as normal.
Delivery of
GENERAL UPDATE
Ballot
•  Delivery issues raised last week were either resolved or discussed with the respective Print companies.
Papers and
•  This morning, Rongotai had a signature required consignment left inside the foyer,  6(a)  and NZ Post
Enrolment
Courier have been notified.
Rolls

Upcoming Ballot Papers delivery schedule: -
Ordinary & Māori Ballot Papers
•
will despatch the last of theirs today.
6(a)
•
(Napier) and
(Christchurch) are progressively despatching. All due into Electorate
6(a)
6(a)
Head Quarters by Monday the 2nd October (2nd batch).

Special Ballots E2, E2General & E2Māori
•  Progressively despatching – All due into Electorate Head Quarters by Monday the 2nd October.
Enrolment
GENERAL UPDATE
•  Resolved MIKE outage previously reported.
•  Resolved previous issue regarding placing an elector on the wrong roll type and working with VS re an
Easyvote card.
•  Received 8,000 online enrolments over the weekend, we start the week with around 10,500 enrolment
forms to process
IT
GENERAL UPDATE:
•  Connectivity Issue - Multiple sites affected this morning between 0700 and 0845. Service has been
restored by our service delivery partners.  We are now working to understand root cause.
•  System Releases – Elections Management System (EMS) and Download Voting Papers (DVP) releases
planned for the evening of 25/9 to implement critical fixes from rehearsal (EMS) or in readiness for the
start of overseas voting (DVP).
•  Field Users Mobile Connectivity – Meeting with Regional Advisors (RA) confirmed final requirement,
additional spark SIMS being procured and will be despatched. Garmin Sat devices to be used for Health
& Safety purposes at 8 sites that have no connectivity.
•  Interactive Voice Recognition Call Quality Issues – Rongotai testing confirmed acceptable quality, to be
validated/endorsed by VS as part of this week’s testing.
•  Key Person risk – Chief Information Officer (CIO) has written communication confirming the plan to key
Stakeholders 22/09, action to be closed
Comms &
GENERAL UPDATE:
Education
Media
•
Focus on voting.
•
Preparing a media release about the start of voting (overseas, advance, telephone dictation) to be
shared with media Tuesday.
•
RNZ expected to run a story about Kids Voting this week.
Social media
•  Heavy volume of comments and messages from people regarding our ‘how votes are counted’ content
from Friday. Lots of people questioning our processes and sharing incorrect information.
•  Late Friday afternoon, we were alerted to a Facebook post from someone aligned with Te Pāti Māori that
told people they could ring us up and request an advance polling booth at their location.
ACTION TAKEN:
1.  While the Commission was not tagged into the original post, we did respond on the post correcting the
information, after hearing that our community engagement team had started to receive enquiries.
2.  Provided FAQs to our people and Telnet who may receive queries. The original poster responded telling
us not to spread misinformation on that page.  Voting Services has since confirmed that an additional
pop-up voting place was agreed to after the publication of voting places in Port Waikato.
Daily key metrics
•  no media enquiries over the weekend
•  346 enquiries and comments on social media channels over the weekend
•  18,755 on Saturday; 22, 247 on Sunday visitors to vote.nz

Enrolment Dashboard

Customer Enquiries and Complaints Dashboard