UNCLASSIFIED
Thunderstorm Outlook
A front moves quickly north over the South Island this morning.
There is a moderate risk of elevated thunderstorms embedded in
the rainband as it moves north, affecting the west of the Tasman
District and Buller in the morning, and Westland and
Fiordland before dawn.
These thunderstorms are likely to be
accompanied by heavy rain with peak intensities of 10 to 20 mm/h.
A lower risk of thunderstorms extends east to the Main Divide and
to Stewart Island.
The front continues heading north over the North Island this
afternoon and evening.
There is a moderate risk of elevated thunderstorms embedded in
the rainband later today from Taranaki to Waikato, with a lower risk
extending to inland western areas, and to Kapiti in the south. A low
risk of thunderstorms also extends to Auckland and Northland in
the evening. These thunderstorms are likely to be accompanied by
heavy rain with peak intensities of 10 to 20 mm/h.
Over the South Island, there is a low risk of thunderstorms in the
west to southwest flow behind the front over Buller and northern
Westland this afternoon. There is further low risk of thunderstorms
with showers in a south to southwest flow affecting eastern Otago,
Southland, southern Fiordland
, and Stewart Island.
Prepared by the NEMA Monitoring, Alerting and Reporting Centre to provide awareness that supports informed decision making.
Any questions, comments or contributions should be addressed to: [email address].
Manager (RM) was in the process to close the VP until the advertising is taken down (10.37am).
• The Labour Party is aware of the situation as the Electorate Manager has been in contact with the
Campaign Manager. The advertising has now been taken down. The Voting Place to continue with the
voting (10.57am).
• A secondary voting place in the Albany mall is temporarily closed as advertising has been found on a
smaller digital board within 10 metres of the Voting Place. Voters are able to vote at the centre court
Voting Place (12.01pm).
Voting Place - Central North Island
• One voting place opened late as it did not have rolls (~25 mins). No voters were waiting during the delay.
Voting Place – Auckland South
• Onehunga Community Centre voting place opened one hour later than advertised due to staff illnesses.
Voting Place – Lower North Island
• Reviewed staff roster to backfill staff in Voting Places.
Voting Place – South Island
• Opened all 104 voting places
• No major issues other than lack of Easyvote cards for electors.
• Added additional staff to Voting Places where it was busier than expected.
• Due to severe high winds, some signs were taken down for H&S reasons in some Voting Places.
ISSUES
• A complaint has been received that party advertising was included in the EasyVote pack. Communications
is working on a response. NZPost have been informed and are awaiting further information on how to
proceed.
• A number of electorates are experiencing issues in their voting places with the mobile phones’ data
connection dropping out. These are the phones being used to look up the eRoll. IT are investigating.
• There has been a delay in completing EasyVote pack production for three electorates (Epsom, Mt Albert,
Papakura) due to the potential for incorrect inserts to be included in the packs. The late delivery of these
packs may have an impact on queuing at voting places and enquiries from the public.
Enrolment
GENERAL UPDATE
• Enrolment staff are providing additional hours support for Quality Assurance (QA) at NZ Post for the Easy
Vote packs.
• 15,700 forms to key as at 8am this morning. Enrolment demand continues to be dominated by online
applications.
• Receiving e-roll updates as many as 70 from advanced voting places.
IT
GENERAL UPDATE •
Enrolment Centralised Processing Wi-Fi issues in Upper Hutt – Continuing to monitor call quality across
different agents. 6 agents were networked on Friday and IT are conducting comparative testing between
networked and Wi-Fi calls and will take appropriate action as required in collaboration with the business.
•
Issue with Online enrolment confirmation email – Investigations by IT estimates that there would be a
limited impact from this issue although determining the true/exact extent is likely to take many days due
to the complex nature of the rules around correspondence resulting from system changes necessitated by
the MEO. We are comfortable MIKE is correct, but the email in this case was incorrect. Due to the
estimated effort and critical resource constraints this close to the General Election, the Chief Information
Officer (CIO) and Director Enrolment are of the view that this issue should be investigated further
post-
election.
•
IT Service Desk Monitoring – There have been 94 calls into the desk this morning to 1300hrs. 87 related
to user access/password reset issues and 7 related to mobile phone connectivity, which are currently being
resolved.
Customer
GENERAL UPDATE:
Services
• Since Friday, the team had 640 tickets created, received 29 phone calls and made 10 outbound calls. 92%
of tickets were resolved in one-touch. The amount of work on hand is well within expectations.
• During the same time, Telnet received 2629 calls, and 332 emails.
• There are 30 complaints on hand across the business units. No major issue or risk to raise.
• To support better customer experience during the advanced voting period, the auto-reply email has been
updated today to include links to the frequently asked questions on the website.
• By 11am this morning, Telnet received over 1500 calls and the majority of these were asking about where
is my EasyVote card.
ACTION
• The Telnet Interactive Voice Response (IVR) is now updated to include ‘
If you are calling as you have not
received your EasyVote pack, they are still on the way. Don’t worry if it doesn’t arrive in time as you can
still vote without it.’
Communications GENERAL UPDATE:
and Education
Media • Lots of media interest on the start of advance voting and requests for filming at voting places now coming
through. Starting to get media queries about EasyVote packs.
• Chief Electoral Officer had 2 interviews this morning – AM Show, RNZ
Social Media • Key theme and question being asked - Where is my EasyVote pack?
• Facebook Live Q&A with Anusha and Parliamentary Services
• NZ Loyal had a billboard defaced and we are getting tagged in a lot of comments about it. We have
directed people to complaints.
ISSUES • Further posts from
on Saturday night regarding requesting a voting place at your location.
She has posted a series of posts, tagging us in. She was highly critical of the Commission and suggests we
are providing conflicting information to people who call us. We have not responded on social media.
• Te Pāti Māori Instagram story on the weekend about the misspelling of Waikato in the Hauraki-Waikato
EasyVote pack.
• Kaikōura electorate raised an issue with a Facebook post questioning providing voting services to people
with dementia. Post contains a lot of misinformation. We don’t think this is likely to get much further
interest outside of the group it was shared in.
ACTION TAKEN:
• Advertising – pushed out ‘Didn’t get your EasyVote pack? You need to enrol.’ advertising phase until next
week given the issues around EasyVote and the need to reprint some electorate packs.
Daily metrics
• 5 media enquiries Friday, 3 media enquiries over weekend
• 261 enquiries and comments on social media over the weekend
• 44,059 on Friday, 42,184 on Saturday, 57,324 on Sunday – about 143,567 total visitors to vote.nz
Strategic
GENERAL UPDATE:
Engagement and • Nothing of note from the weekend.
Partnership
Security &
GENERAL UPDATE:
Integrity
• Minor security guard issue at a few Open Space Voting Places which have existing ‘in-house’ security who
have been unable to provide services and given Voting Services only a few days notice. Allied are trying to
find guards but are yet to confirm. Should Allied not have capacity, other companies will be approached.
As at 1100 2nd October, two sites have not confirmed services. One is for 6-10 pm in the evenings. Both
are in the Napier region.
People and
GENERAL UPDATE:
Severe Weather
Outlook
MetService
Monday
Extended
A heavy rain warning is in place for Westland until 1400hrs today, with a further 30 to 40 mm of rain forecast in
Forecast 1 -5
the ranges, with possible thunderstorms. Expect rain to ease this afternoon.
October
There are orange strong wind warnings in force for the majority of the South Island and lower North Island.
They are in place for the Marlborough Sounds, Wellington, Wairarapa and Tararua District from until 1600hrs
today and for Canterbury High Country and the ranges of Marlborough until 2000hrs tonight. There are also
strong wind warnings in force for Canterbury Plains, Banks Peninsula, and coastal Marlborough (south of Ward)
until 2300hrs tonight.
Strong wind warnings are also in place for Otago (excluding Clutha) until 2000hrs tonight, and for Fiordland,
Southland, Stewart Island, and Clutha until 1700hrs this afternoon.
A strong wind watch for Hawke's Bay (south of Hastings) is valid for nine hours until 1800hrs tonight.
Heavy rain watches are in force for Buller and the Headwaters of the Canterbury lakes and rivers until 1400hrs
today.
Tuesday
North Island: A few showers clearing to fine, but isolated showers linger about Gisborne. South Island:
Remaining showers in the east clearing and becoming fine. Cloud increasing in the south later.
Wednesday
North Island: Mainly fine for most, but some cloudy periods in the west. South Island: Cloud increasing in the
west and south with scattered showers there. Mainly fine elsewhere. There is moderate confidence in severe
northwesterly gales over Fiordland and the south of Southland on Wednesday.
Thursday
North Island: Partly cloudy in the west, with isolated showers. Fine elsewhere. South Island: Cloudy in the west,
with scattered showers. Mainly fine elsewhere.
Friday
North Island: Fine in the east, but cloud increasing elsewhere with isolated showers. South Island: Rain
developing in the west with possibly heavy falls. Scattered falls elsewhere.
Chatham Islands
Showers, with westerlies changing gale southerly Tuesday, clearing on Wednesday with winds easing. Cloudy
periods on Thursday and Friday with light winds.
and rostering of staff.
Voting Place – Lower North Island
• Regional Manager reviewed staff roster to backfill staff in some voting places.
Voting Place – South Island
• All 104 voting places opened on time.
• No major issues other than lack of Easyvote cards for electors.
• Added additional staff to some voting places where it was busier than expected.
• Replaced the Electorate Manager at Banks Peninsula.
• Due to severe high winds, some signs were removed for H&S reasons in some voting places.
ISSUES
• A complaint has been received that political party advertising allegedly was included in the EasyVote pack.
Communications is working on a response. NZPost have been informed and are awaiting further
information on how to proceed.
• A number of electorates are experiencing issues in their voting places with the mobile phones’ data
connection dropping out. These are the phones being used to look up the eRoll. IT are investigating.
• There has been a delay in completing EasyVote pack production for three electorates (Epsom, Mt Albert,
Papakura) due to the potential for incorrect inserts to be included in the packs. The late delivery of these
packs may have an impact on queues at voting places and enquiries from the public.
ACTION
• As of 3.11pm all advertising signage have been removed from billboards nationwide.
Enrolment
GENERAL UPDATE
• Enrolment staff are providing additional hours support for Quality Assurance (QA) at NZ Post for the Easy
Vote packs.
• 15,700 forms to key as at 8am this morning. Enrolment demand continues to be dominated by online
applications.
• Receiving eRoll updates as many as 70 from advanced voting places. eRoll updates are minor changes to
the elector's details completed electronically e.g moving address WITHIN the same electorate without the
need to complete a full paper enrolment form.
IT
GENERAL UPDATE •
Enrolment Centralised Processing Wi-Fi issues in Upper Hutt – Continuing to monitor call quality across
different agents. 6 agents were networked on Friday and IT are conducting comparative testing between
networked and Wi-Fi calls and will take appropriate action as required in collaboration with the business.
•
Issue with Online enrolment confirmation email – Investigations by IT estimates that there would be a
limited impact from this issue although determining the true/exact extent is likely to take many days due
to the complex nature of the rules around correspondence resulting from system changes necessitated by
the MEO. We are comfortable MIKE is correct, but the email in this case was incorrect. Due to the
estimated effort and critical resource constraints this close to the General Election, the Chief Information
Officer (CIO) and Director Enrolment are of the view that this issue should be investigated post-election.
•
IT Service Desk Monitoring – There have been 94 calls into the desk this morning to 1300hrs. 87 related
to user access/password reset issues and 7 related to mobile phone connectivity, which are currently being
resolved.
Customer
GENERAL UPDATE:
Services
• Since Friday, the team had 640 tickets created, received 29 phone calls and made 10 outbound calls. 92%
of tickets were resolved in one-touch. The amount of work on hand is well within expectations.
• Telnet received 2629 calls, and 332 emails.
• There are 30 complaints on hand across the business units.
• During the advanced voting period, the auto-reply email has been updated to include links to the
frequently asked questions on the website.
• By 11am this morning, Telnet received over 1500 calls and the majority of these were asking about where
is my EasyVote card.
ACTION
• The Telnet Interactive Voice Response (IVR) is now updated to include ‘
If you are calling as you have not
received your EasyVote pack, they are still on the way. Don’t worry if it doesn’t arrive in time as you can
still vote without it.’
Communications GENERAL UPDATE:
and Education
Media • Lots of media interest on the start of advance voting and requests for filming at voting places now coming
through. Starting to get media queries about EasyVote packs.
• Chief Electoral Officer had 2 interviews this morning – AM Show, RNZ
Social Media • Key theme and question being asked - Where is my EasyVote pack?
• Facebook Live Q&A with Anusha and Parliamentary Services
• NZ Loyal had a billboard defaced and we are getting tagged in a lot of comments about it. We have
directed people to complaints.
ISSUES • Further posts from
on Saturday night regarding requesting a voting place at your location.
She has posted a series of posts, tagging us in. She was highly critical of the Commission and suggests we
are providing conflicting information to people who call us. We have not responded on social media.
• Te Pāti Māori Instagram story on the weekend about the misspelling of Waikato in the Hauraki-Waikato
EasyVote pack.
• Kaikōura electorate raised an issue with a Facebook post questioning providing voting services to people
with dementia. Post contains a lot of misinformation. We don’t think this is likely to get much further
interest outside of the group it was shared in.
ACTION TAKEN:
• Advertising – pushed out ‘Didn’t get your EasyVote pack? You need to enrol.’ advertising phase until next
week given the issues around EasyVote and the need to reprint some electorate packs.
Daily metrics
• 5 media enquiries Friday, 3 media enquiries over weekend
• 261 enquiries and comments on social media over the weekend
• 44,059 on Friday, 42,184 on Saturday, 57,324 on Sunday – about 143,567 total visitors to vote.nz
Strategic
GENERAL UPDATE:
Engagement and • Nothing to report. Shane was not in attendance.
Partnership
Security &
GENERAL UPDATE:
Integrity
• Minor security guard issue at a few Open Space Voting Places. These building premises have existing ‘in-
house’ security who are unable to provide services and have given Voting Services only a few days notice
of security guard shortages. Allied are trying to find guards but are yet to confirm. Should Allied not have
capacity, other companies will be approached. As at 11.00am, 2nd October, two sites have not confirmed
services. One is for 6-10 pm in the evenings. Both are in the Napier region.
People and
GENERAL UPDATE:
Culture
Recruitment update:
• Pre employment checks 495
• Offers Made 1231
• Onboarding 1379
• Hires 17775
•
Total hires 20362 • Working through options to manage short of staff across some voting places.
A strong wind watch for Hawke's Bay (south of Hastings) is valid for nine hours until 1800hrs tonight.
Heavy rain watches are in force for Buller and the Headwaters of the Canterbury lakes and rivers until 1400hrs
today.
Tuesday
North Island: A few showers clearing to fine, but isolated showers linger about Gisborne. South Island:
Remaining showers in the east clearing and becoming fine. Cloud increasing in the south later.
Wednesday
North Island: Mainly fine for most, but some cloudy periods in the west. South Island: Cloud increasing in the
west and south with scattered showers there. Mainly fine elsewhere. There is moderate confidence in severe
northwesterly gales over Fiordland and the south of Southland on Wednesday.
Thursday
North Island: Partly cloudy in the west, with isolated showers. Fine elsewhere. South Island: Cloudy in the west,
with scattered showers. Mainly fine elsewhere.
Friday
North Island: Fine in the east, but cloud increasing elsewhere with isolated showers. South Island: Rain
developing in the west with possibly heavy falls. Scattered falls elsewhere.
Chatham Islands
Showers, with westerlies changing gale southerly Tuesday, clearing on Wednesday with winds easing. Cloudy
periods on Thursday and Friday with light winds.
