7 June 2024
Anatoly
By email:
[FYI request #26982 email]
Tēnā koe Anatoly
Re:
Information request
Our ref:
E24HDC00693
Thank you for your email
of
24 May 2024 requesting:
“1 - I request data showing a breakdown of complaints of the last 5 years
I would like to see how many complaints were received, how many
were resolved and how many remain open for each year.
2 - How is the Nationwide Advocacy service funded,
2[3] - Contract specs for Nationwide Advocacy Service”
We have considered your request under the Official Information Act 1982.
Question 1
The number of complaints for the last five years is available in the Nationwide Health
and Disability Advocacy Services annual report (which also shows 5 years trend)
published on their website:
https://advocacy.org.nz/media-and-downloads/
The National Advocacy Trust 2022/2023 Annual Report, and previous annual reports,
found there.
Question 2
The Nationwide Advocacy Service is funded by the Crown via Vote Health through the
appropriation for the HDC. See page 72 of our annual report:
https://www.hdc.org.nz/media/wzpdch0g/hdc-annual-report-2023.pdf
Annual returns for the National Advocacy Trust can be found at the NZ Charities Trust
Register, which holds the Trust’s external auditor reports and is publicly available:
https://register.charities.govt.nz/CharitiesRegister/ViewCharity?accountId=f5b426bc
-fae3-dc11-8026-0015c5f3da29&searchId=639d8de5-106b-47c3-a31f-510fb391ba9e
Auckland Office: P O Box 1791 Auckland 1140; Wel ington Office: PO Box 11934, Wel ington 6142
Freephone: 0800 11 22 33; Email: [Health and Disability Commissioner request email]; Website: www.hdc.org.nz
2
Question 3
Refusal of aspect of request
We are withholding the information on this aspect of your request on the basis of
9(2)(ba)(ii) to protect information which is subject to an obligation of where the
making available of the information would be likely otherwise to damage the public
interest; and 9 (2)(b)(ii) where the making available of the information would likely
unreasonably prejudice the commercial position of the National Advocacy Trust.
Therefore, I refuse this aspect of your request.
However, please note that the Trust provides quarterly reports against outputs as
outlined in the HDC Statement of Performance Expectation. This information is
published on the HDC website. Advocacy outputs are 1.2 Complaints Management,
2.1
Access
to
advocacy,
and
2.2
Advocacy
Education.
https://www.hdc.org.nz/media/kmgnvawu/statement-of-performance-expectations-
2023-2024.pdf
You may seek a review of this decision from the Office of the Ombudsman.
Nāku iti noa, nā
Dr Craig Goodwillie
OIA Team Leader
