This is an HTML version of an attachment to the Official Information request 'Further information regarding Complaints Processes'.

 
08 July 2024 
 
 
[FYI request #26884 email] 
 
 
Kia ora  
  
Thank you for your email message of 3 July 2024.  
  
There are issues apart from eligibility that required ACC to ask you on 1 July 2024 about your identity and 
for the reasons for your official information request.   
  
ACC has recently received a large number of apparently closely related official information requests that 
also appear to be made by or on behalf of the same person. These information requests require 
considerable expense and effort for ACC to respond to and will likely require even more expense and effort 
to produce the information sought.    
  
ACC is considering how best to respond to each of them, including whether any of the requests may be 
combined under s18A(2) of the Official Information Act 1982 (the “Act”) or whether any should be 
declined.    
  
Unfortunately, your request seems to be one of these related requests.  
  
Whether your request is or is not one of several related requests, then please tell us so that ACC can 
understand how best to respond to your request.    
  
Providing the information that ACC has already asked for about who you are and the reason for your official 
information request helps ACC decide how to respond to your request.    
  
To be clear, you do not have to answer all of ACC's questions if you prefer not to. But whether and how you 
answer ACC’s questions are things that ACC may consider when deciding how to respond to your request, 
including whether your request should be declined.  
  
Please consider again your option to provide personal information to ACC confidentially.  That option is still 
available.    
  
If there is some other way that you would prefer to give ACC the necessary information about you and the 
reasons for your requests, then please let us know.  
  
ACC’s right to ask for personal information. 
 ACC’s functions include responding to requests for official information made under the Act. Under 
the Act ACC sometimes needs to know who has requested official information and why.   
 
IPP 1 of the Privacy Act 2020 permits ACC to obtain personal information for any lawful purpose 
connected with its functions. ACC has asked you for the minimum personal information necessary for 
your request for official information.   
 
 
 
 
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As this information may be of interest to other members of the public 
You can contact the Ombudsman if you are not happy with this response via 
[email address] or by phoning 0800 802 602. Information about how to make a complaint 
is available at www.ombudsman.parliament.nz. 
 
 
Ngā mihi 
 
 
 
Christopher Johnston 
Manager Official Information Act Services 
Government Engagement 
 
 
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