This is an HTML version of an attachment to the Official Information request 'Further information regarding Complaints Processes'.


 
01 July 2024 
 
 
[FYI request #26884 email] 
 
 
Dear requester   
 
 
Your Official Information Act request, reference: GOV-032511 
1.  ACC is required to make a decision about whether to grant or refuse your request as soon as 
reasonably practicable and within 20 working days of receiving the request. ACC considers this 
request is one of multiple requests made by the same requester, which may affect ACC’s decision 
to grant or refuse the request.  
2.  In order for ACC to make a decision on this request, ACC requests that you provide:  
a)  Your full name and confirmation of your identity, and   
b)  the reasons for the request.  
3.  We ask that this information be provided as soon as possible to enable us to make a decision on 
your requests. This may include ACC extending the timeframe for responding, charging for the 
request, or refusing to grant the request because:  
a)  ACC has already provided this information in an earlier request; and/or  
b)  the information requested cannot be made available without substantial collation or research; 
and/or  
c)  the request is frivolous or vexatious or the information requested is trivial; and/or  
d)  the request may relate to matters including proceedings under Part 5 of the Accident 
Compensation Act 2001.  
4.  If you would prefer, this information can be provided confidentially to ACC at the following address: 
Manager OIA Services, ACC, PO Box 242, Wellington, or by email to 
[email address].  Any information/documentation provided establishing your 
identity will be used solely for that purpose and destroyed after. Please reference this request 
when doing so [GOV-032511].  
5.  We look forward to receiving the information requested at paragraph 2.  
 
Ngā mihi 
 
 
 
Christopher Johnston 
Manager Official Information Act Services 
Government Engagement 
 
 
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