From:
s9(2)
To:
Richard Atkinson
; Francis Brady;
Francis Brady
Cc:
(a)
s9(2)
Subject:
RE: BeyondTrust follow up
Date:
Monday, 22 May 2023 1:01:58 pm
(a)
Attachments:
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Hi Richard,
No worries at all, please see responses below in red. Happy to assist with any other queries if required.
Cheers,
s9(2)(a)
Enterprise Account Manager
BeyondTrust
beyondtrust.com
From: Richard Atkinson <s9(2)(a)
>
Sent: Monday, May 22, 2023 6:06 AM
To: s9(2)(a)
s9(2)(a)
Francis Brady <s9(2)(a)
>; Francis Brady s9(2)(a)
>
Cc: s9(2)(a)
Subject: Re: BeyondTrust follow up
This email originated from
outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Good morning s9(
2)
Great to e-meet you too.
(a)
We're still working through the business case variation stuff, but I can say that we have selected BeyondTrust Remote Access as our preferred option for remote access and support.
Just need to confirm a couple of things with you too - so Francis connecting us is timely:
s9(2)(b)(ii)
Happy to jump on a call if that's easier for you.
Richard
From:s9(2)(a) s9(2)(a)
Sent: Friday, 19 May 2023 9:43 pm
To: Francis Brady s9(2)(a)
>; Francis Brady <s9(2)(a)
>; Richard Atkinson <s9(2)(a)
>
Cc: s9(2)(a) s9(2)(a)
Subject: RE: BeyondTrust follow up
Hi Francis,
Just confirming the eval site eval-0af85ca3.beyondtrustcloud.com has been powered back on. The expiration will be in 14-days, so you can export the config between now and then.
Richard – it’s nice to meet you over email. Please do let me know if there’s anything I can assist with regarding the business cases or anything else.
Cheers,
s9(2)(a)
Enterprise Account Manager
BeyondTrust
beyondtrust.com
From: Francis Brady s9(2)(a)
Sent: Thursday, May 18, 2023 3:03 PM
To:s9(2)(a) s9(2)(a)
Francis Brady <s9(2)(a)
>; Richard Atkinsons9(2)(a)
Cc:
s9(2)(a)
s9(2)(a)
Subject: RE: BeyondTrust follow up
This email originated from
outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
His9( ,
2)
Sorry I missed your last email – I noticed a few days ago that the evaluation tenant URL is no longer resolving so I’m guessing it’s already been decommissioned?
(a)
Other priorities have taken over this testing at the moment as our work on modern-managed devices has ramped up.
If the tenant hasn’t fully been decommissioned, I wouldn’t mind getting back in to export some configuration but I’m sure it’s nothing we can’t recreate in the UAT tenant if the time comes.
The tenancy has been very useful for demoing the product. We have a business case in progress at the moment for a remote access tool, so I’ve included the Devices workstream tech lead @Richard Atkinson in this email to make some introductions to you both, as he’s been working on this business case.
Thanks again to you and s9( for all your help so far.
2)
(a)
Francis Brady
Systems Engineer | Digital Workplace – Te Ātea Matihiko
Ministry of Social Development | @s9(2)(a)
Aurora Centre, 56 The Terrace, Level 3, Wellington
From:s9(2)(a)
s9(2)(a)
Sent: Thursday, 18 May 2023 3:36 pm
To: Francis Brady s9(2)(a)
>; Francis Brady s9(2)(a)
>
Cc: s9(2)(a) s9(2)(a)
Subject: RE: BeyondTrust follow up
Hi Francis,
Following up on below. I just wanted to confirm the tenant is fine to be decommissioned now?
Cheers,
s9(2)(a)
Enterprise Account Manager
BeyondTrust
beyondtrust.com
From:s9(2)(a)
Sent: Friday, April 28, 2023 9:08 AM
To: Francis Brady s9(2)(a)
>; Francis Brady <s9(2)(a)
>
Cc: s9(2)(a)
Subject: RE: BeyondTrust follow up
Hi Francis,
I hope you’re keeping well.
With the eval tenant due to expire next week, I wanted to check to see how the evaluation and internal sessions have been progressing? Beyond 5th May we can likely extend once more, but wanted to give a heads up that it’ll be difficult to get approval after that seeing as there is a cost involved for us hosting this
trial.
If there’s any further technical queries or follow-up sessions we can assist with, then please do let me know.
Cheers,
s9(2)(a)
Enterprise Account Manager
BeyondTrust
beyondtrust.com
From:s9(2)(a) s9(2)(a)
Sent: Wednesday, 5 April 2023 12:21 PM
To: Francis Brady s9(2)(a)
>; Francis Brady <s9(2)(a)
>; s9(2)(a)
s9(2)(a)
Cc: s9(2)(a)
Subject: RE: BeyondTrust follow up
Hi Francis,
I found the url from our previous emails. eval-0af85ca3.beyondtrustcloud.com
New date is set to 5th May 2023.
s9(2)
Solutions Engineer
(a)
BeyondTrust
Tel +s9(2)(a)
beyondtrust.com
From:s9(2)
Sent: Wednesday, 5 April 2023 10:04 am
(a)
To: Francis Brady s9(2)(a)
>; Francis Brady s9(2)(a)
>; s9(2)(a)
Cc: s9(2)(a)
Subject: RE: BeyondTrust follow up
Hi Francis,
Will you be able to send me the URL of the instance? I’ll get that extended for another 30 days for you.
s9(2)
Solutions Engineer
(a)
BeyondTrust
Tel s9(2)(a)
beyondtrust.com
From: Francis Brady s9(2)(a)
>
Sent: Wednesday, 5 April 2023 7:32 am
To:s9(2)(a)
Francis Brady <s9(2)(a)
>;s9(2)(a)
Cc: s9(2)(a)
Subject: Re: BeyondTrust follow up
This email originated from
outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
His9(2
)(a)
thanks for this info - came in handy during the demo.
MSD are still assessing remote access tool options, and it would be helpful if we can extend out this test tenant for another month or two.
The trial is due to expire today I believe.
I still need to do some testing around MacOS and packaging jump clients for Intune deployment, and will likely need to do a few more demos of the product to various teams and architects here.
Cheers
Francis
Hop
From:s9(2)(a)
Sent: Tuesday, March 7, 2023 4:57 PM
To: Francis Brady <s9(2)(a)
>; Francis Brady <s9(2)(a)
>; s9(2)(a)
Cc: s9(2)(a)
Subject: RE: BeyondTrust follow up
Hey Francis,
The canned scripts don’t support powershell scripts, it only does cmd commands.
If you are looking to run PS scripts you need to invoke “powershell” in the command sequence and then you have to end it with “exit”
Reason for that is at the end of the canned script, RS sends a “pause & exit” command via cmd, this command is not recognized by powershell and it will throw an error.
Kevin Pang
Solutions Engineer
BeyondTrust
Tel +s9(2)(a)
beyondtrust.com
Froms
Sent: Friday, 3 March 2023 12:31 pm
9
To: Francis Brady <
(
s9(2)(a)
>; Francis Brady <s9(2)(a)
>; s9(2)(a)
Cc: 2
s9(2)(a)
Subject: RE: BeyondTrust follow up
)
Hi Francis,
(
I know what’s going on here. The cred store which appeared for me, didn’t appear for you is because the vault is not configured with the credential, which is why you’d only see the “prompt customer” option.
a
I have avail slot next tues 7th
)
March at 1pm Sydney Time. I could go through the settings to get that done if you are avail.
Let me know. Thanks!
s9(2)
Solutions Engineer
(a)
BeyondTrust
Tel s9(2)(a)
beyondtrust.com
From: Francis Brady s9(2)(a)
>
Sent: Friday, 3 March 2023 9:31 am
To:s9(2)(a)
m>; Francis Bradys9(2)(a)
>; s9(2)(a)
Cc: s9(2)(a)
Subject: RE: BeyondTrust follow up
This email originated from
outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Thankss9(
When I try to elevate, the only option I have here is prompt customer:
2)
(a)
Is there a setting somewhere to enable these additional methods? They’re missing from the web console also. Elevating to administrator is core functionality required for our techs to use this product
From:s9(2)(a)
Sent: Thursday, 2 March 2023 10:01 pm
To: Francis Brady <s9(2)(a)
>; Francis Brady s9(2)(a)
>; s9(2)(a)
Cc: s9(2)(a)
Subject: RE: BeyondTrust follow up
Hi Francis,
In a typical setting, when doing a remote access to an end user’s machine or an unattended server (thru Jump Point/Jump Client) you should be able to see this prompt or the “shield” icon on the top right available.
Do note that if the account already has admin privileges, these prompts will be greyed out.
If the account is a standard user and the prompts are greyed out, that would be an issue we will need to look into. Let me know.
SAML integration do not pass the device administrator across. SAML integration is the authenticating part to authenticate the Support Rep into the RS console. Device administrator is a separate thing.
The other day we talk about silent install of the Rep Console, here are the arguments https://www.beyondtrust.com/docs/remote-support/getting-started/admin/my-account.htm
With regards to deploying via software distribution, ensure that the following is checked in the screenshot below.
Unfortunately I don’t have any scripts that can do mass deployment.
On that note on using intune to deploy, you will have to wrap it as intunewin. That’s because our MSI isn’t truly an MSI but rather a packaged exe and I suspect that could be why you will be expected to
face the issue that the person in the link mentioned where intune thinks it has been installed but it wasn’t actually installed.
There has been a feature request on going to remake the MSI into a a proper MSI, but there aren’t any dates yet.
s9(2)
Solutions Engineer
(a)
BeyondTrust
Tel s9(2)(a)
beyondtrust.com
From: Francis Brady <s9(2)(a)
>
Sent: Thursday, 2 March 2023 11:21 am
To:s9(2)(a)
Francis Brady <s9(2)(a)
>;s9(2)(a)
Cc: s9(2)(a)
Subject: Re: BeyondTrust follow up
This email originated from
outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Thanks s9(2
I gave a demo of the Beyond Trust product today to MSD's wintel team, but was unable to elevate to administrator privileges. Is this something we could look at in another session? I thought that SAML integration passed device administrator rights through, but it's been a while since I've used
)(a)
the product.
Also just following up on whether you were able to provide any advice around the bomgar rep install/uninstall commands for Intune deployment.
I haven't tried packaging and deploying an unattended jump client install yet, but I suspect I'll run into similar problems to the user in this forum here with device context and will likely need to wrap the MSI as intunewin. Just wondering if you have a script created for deploying the client in your
own tenancy that you might be able to share?
[SOLVED] Issues Deploying BeyondTrust Remote Support Jump Client via Intune - Microsoft Intune (spiceworks.com)
Cheers
Francis
From:s9(2)(a)
Sent: Tuesday, February 28, 2023 9:24 PM
To: Francis Brady s9(2)(a)
>; Francis Bradys9(2)(a)
>; s9(2)(a)
Cc: s9(2)(a)
Subject: RE: BeyondTrust follow up
Hi Francis,
Thanks! The new expiration date is set to 4th Apr 2023.
s9(2)
Solutions Engineer
(a)
BeyondTrust
Tel s9(2)(a)
beyondtrust.com
From: Francis Brady s9(2)(a)
>
Sent: Tuesday, 28 February 2023 4:08 pm
To:s9(2)(a)
>; Francis Brady <s9(2)(a)
>; s9(2)(a)
>
Cc: s9(2)(a)
Subject: Re: BeyondTrust follow up
This email originated from
outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
s9(2)(a)
Cheers
From:s9(2)(a)
Sent: Tuesday, February 28, 2023 8:53:10 PM
To: Francis Brady s9(2)(a)
>;s9(2)(a)
Cc: s9(2)(a)
; Francis Brady <s9(2)(a)
>
Subject: RE: BeyondTrust follow up
Hi Francis,
May I get the URL of the Remote Support instance that you are testing? I will need to use that to do a search on your instance to extend the trial.
As for the other required information, I will get that over to you shortly
s9(2)
Solutions Engineer
(a)
BeyondTrust
Tel +s9(2)(a)
beyondtrust.com
From: Francis Brady <s9(2)(a)
>
Sent: Tuesday, 28 February 2023 6:28 am
To:s9(2)(a)
s9(2)(a)
Cc: s9(2)(a)
s9(2)(a)
Subject: Re: BeyondTrust follow up
This email originated from
outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Cheers s9(2
Arguments for a silent uninstall would be great too thanks
)(a)
s9(2
Here's what I've tried when packaging the app for Intune and it deploys, but requires user interaction
)(a)
From:s9(2)(a)
Sent: Tuesday, February 28, 2023 11:22 AM
To: Francis Brady <s9(2)(a)
>;s9(2)(a)
Cc: s9(2)(a)
s9(2)(a)
<s9(2)(a)
>
Subject: RE: BeyondTrust follow up
Hi Francis,
Addings9( our Solutions Engineer who will be assisting on the call today.
– is this something you’d be able to send across to Francis prior to our 1pm call? If not we can run through this then anyway.
s2)
Cheers,
9(a)
(
s9(2)(a)
Regional Sales Manager, Australia & New Zealand
2
BeyondTrust
)
Tel s9(2)(a)
(
beyondtrust.com
a
)
From: Francis Brady s9(2)(a)
>
Sent: Tuesday, 28 February 2023 9:21 AM
To:s9(2)(a)
Cc: s9(2)(a)
s9(2)(a)
Subject: Re: BeyondTrust follow up
This email originated from
outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Thankss9(2)
Can you please send me the bomgar-rep-installer.exe arguments for a silent, user-based install that unchecks the boxes to run on startup and immediately launch the app?
(a)
I could only find documentation on the jump client.
Cheers
From:s9(2)(a)
Sent: Monday, February 27, 2023 1:56 PM
To: Francis Brady <s9(2)(a)
>
Cc: s9(2)(a)
s9(2)(a)
<s9(2)(a)
>
Subject: RE: BeyondTrust follow up
Thanks Francis,
Yes, we can definitely look at that tomorrow also.
Cheers,
s9(2)(a)
Regional Sales Manager, Australia & New Zealand
BeyondTrust
Tel s9(2)(a)
beyondtrust.com
From: Francis Brady s9(2)(a)
>
Sent: Monday, 27 February 2023 7:31 AM
To:s9(2)(a)
Cc: s9(2)(a)
s9(2)(a)
Subject: Re: BeyondTrust follow up
This email originated from
outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Thanks Simon.
Yep that time works for me, I've just sent you a meeting invite from my MSD email.
Possibly we could import those policies into my tenant if you send them to me as XML?
From:s9(2)(a)
Sent: Friday, February 24, 2023 5:41 PM
To: Francis Brady <s9(2)(a)
>
Cc: s9(2)(a)
Subject: RE: BeyondTrust follow up
Hi Francis,
Are you free Tues 28th 3pm – 4pm NZDT?
Cheers,
s9(2)(a)
Regional Sales Manager, Australia & New Zealand
BeyondTrust
Tel s9(2)(a)
beyondtrust.com
From:s9(2)(a)
Sent: Friday, 24 February 2023 3:38 PM
To: Francis Brady <s9(2)(a)
>
Cc: s9(2)(a)
Subject: RE: BeyondTrust follow up
Hi Francis,
Ah, that’s frustrating. Let me check in with one of our engineers and get back to you with some time/day options to schedule a session.
Will come back to you ASAP.
Cheers,
s9(2)(a)
Regional Sales Manager, Australia & New Zealand
BeyondTrust
Tel s9(2)(a)
beyondtrust.com
From: Francis Brady s9(2)(a)
>
Sent: Friday, 24 February 2023 3:11 PM
To:s9(2)(a)
Cc: s9(2)(a)
Subject: Re: BeyondTrust follow up
This email originated from
outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Hey Simon,
Thanks for the new tenant and the extended trial with this one, I'm still having the same issue though.
Here's what I'm expecting based on the kickstart video for configuring a tenant for the first time:
The only group available my new tenant is General Members, same as the old one:
I think the SAML integration guide also needs to be updated - I haven't been able to get SAML sign in to Beyond Trust to work with my Azure tenancy yet due to the attributes error that I described earlier.
Cheers
Francis
From:s9(2)(a)
Sent: Friday, February 24, 2023 3:34 PM
To: Francis Brady <s9(2)(a)
>
Cc: s9(2)(a)
Subject: RE: BeyondTrust follow up
Hi Francis,
I can see this should just now have come through. Let me know if we need to extend this beyond 10th March or not also and I can arrange that closer to the expiration.
Also, for your request on pricing, please see below:
s9(2)(b)(ii)
Thanks and let me know how you go with the SAML integration on this one and if needed I’m happy to arrange a session with one our engineers.
Cheers,
s9(2)(a)
Regional Sales Manager, Australia & New Zealand
BeyondTrust
Tel s9(2)(a)
beyondtrust.com
From:s9(2)(a)
Sent: Friday, 24 February 2023 10:11 AM
To: Francis Brady s9(2)(a)
>
Cc: s9(2)(a)
Subject: Re: BeyondTrust follow up
Hi Francis,
Apologies for the delay. This should come through today and we can then arrange a session for SAML if needed sometime next week.
Just to confirm also: is this to go to your 365 email or is there a Ministry one this should be sent to?
Cheers,
s9(2)(a)
Regional Sales Manager
s9(2)(a)
From: Francis Brady s9(2)(a)
>
Sent: Friday, February 24, 2023 10:08 am
To:s9(2)(a)
Cc: s9(2)(a)
Subject: Re: BeyondTrust follow up
This email originated from
outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Hi Simon,
Are you still looking to provision me with a new Beyond Trust evaluation tenant with the full functionality?
There's quite a bit of interest here in showing a working prototype with Azure SAML integration.
Cheers,
Francis.
From: Francis Brady s9(2)(a)
>
Sent: Wednesday, February 22, 2023 4:28 PM
To:s9(2)(a)
Cc: s9(2)(a)
Subject: Re: BeyondTrust follow up
His9(2
Yes it is.
)(a)
Thanks, once you've provisioned the new one, do you think we could look at setting up the SAML integration with Azure together?
I've followed all the instructions but I'm getting a SAML failure, here are the logs:
From:s9(2)(a)
Sent: Wednesday, February 22, 2023 3:10 PM
To: Francis Brady <s9(2)(a)
>
Cc: s9(2)(a)
Subject: RE: BeyondTrust follow up
Thankss9(2
Hi Francis,
)(a)
Nice to meet you over email.
Just to confirm, is this eval tenant one you’ve had provisioned recently just via request from our website? If so, I may need to have a separate new one provisioned that has the full functionality available.
Cheers,
s9(2)(a)
Regional Sales Manager, Australia & New Zealand
BeyondTrust
Tel s9(2)(a)
beyondtrust.com
From: Francis Brady s9(2)(a)
>
Sent: Tuesday, 21 February 2023 3:15 PM
To:s9(2)(a)
Cc: s9(2)(a)
Subject: Re: BeyondTrust follow up
This email originated from
outside of the organization. Do not click links or open attachments unless you recognize the sender and know the content is safe.
Thanks s9(2
Can you provide the template group policies to me?
)(a)
My trial is missing them:
From:s9(2)(a)
Sent: Tuesday, February 21, 2023 3:49 PM
To: Francis Brady <s9(2)(a)
>
Cc: s9(2)(a)
Subject: BeyondTrust follow up
Hi Francis,
Thank you for your time today to discuss your requirements and solution needed with BeyondTrust. I have contacted my Enterprise Account Manager s9(2)(a)
, who will be taking this conversation forward.
As mentioned, here is the link that provides all the relevant documentation on how to set up and get started on the Remote Support trial. Link can be found here.
If you have any further questions/requirements, please do not hesitate to reach out.
Regards,
s9(2)(a)
Sales Development Representative
BeyondTrust
beyondtrust.com
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