13 June 2024
Do Kim
[FYI request #25837 email] Tēnā koe Do Kim
Your request for official information, reference: HNZ00051059
Thank you for your email on 22 February 2024, asking Health New Zealand | Te Whatu Ora for the
following under the Official Information Act 1982 (the Act):
I would like to request the landlinr(e) number for Healthline instead of 0800 611116.
Covid healthline published its landline numbers in addition to 0800 number, the main
Heathline number should also make their landline numbers public so those who can't make
calls to 0800 numbers can reach out to get help.
Response
I apologise for the delay in providing our response.
While we do not hold any alternative phone numbers for Healthline as requested we do note that
callers wanting assistance from Healthline can request to be called back. Information on how to do
this can be found via the following lin
k https://healthapp.healthy.org.nz/login
Healthline is funded by Health New Zealand | Te Whatu Ora in partnership with Te Aka Whai Ora
— The Māori Health Authority.
It is provided by Whakarongorau Aotearoa — New Zealand Telehealth Services – you can find
more information on their website
https://whakarongorau.nz/telehealth-services
Whakarongorau Aotearoa can be contacted direct by email
[email address]
or (09) 354 7774.
While formally Health New Zealand doesn’t hold the information you have requested, I do hope the
information we have provided is of some use.
Again, my apologies for the delay in responding to your request.
How to get in touch
Again, my apologies for the delay in providing this response. I hope the information is useful to you.
If you have any questions, you can contact us at
[email address]. If you are not happy with this response, you have the right to make a complaint to the
Ombudsman. Information about how to do this is available at
www.ombudsman.parliament.nz or
by phoning 0800 802 602.
As this information may be of interest to other members of the public, Health NZ may proactively
release a copy of this response on our website. All requester data, including your name and
contact details, will be removed prior to release.
Nāku iti noa, nā
Danielle Coe
Manager (OIA) Government Services
Health New Zealand | Te Whatu Ora
TeWhatuOra.govt.nz
Health NZ, PO Box 793,
Wellington 6140, New Zealand
