09 July 2024

Scott
[FYI request #25253 email]

Kia ora

Your Official Information Act request, reference: GOV-033136
Thank you for your email of 17 June 2024, asking for the fol owing information under the Official
Information Act 1982 (the Act):

Out of the 75 redirections, how many are related to Te Ara Tika & Remote Claims units.

Our response
ACC currently has approximately 15 emails which are subject to a redirection rule for clients in Te Ara Tika,
and 17 in the Remote Claims Unit.  Both the number of clients and those with an email redirection in place
fluctuate on a regular basis.

If you have any questions about this response, please get in touch
You can email me at [email address].

If you are not happy with this response, you can also contact the Ombudsman via
[email address] or by phoning 0800 802 602. Information about how to make a complaint
is available at www.ombudsman.parliament.nz.

Ngā mihi

Christopher Johnston
Manager Official Information Act Services
Government Engagement

GOV-033136 Page 1 of 1

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