AMR Stakeholder meetings
June 2023
Context
We want all New Zealanders to be able to make confident choices to stay connected in ways that fit their situation,
lifestyle, and business. We drive the sector to be competitive and customer focused for the benefit of all New
Zealanders and the economic wellbeing of our country.
The Commerce Commission Telecommunications Annual Monitoring Report (AMR) informs stakeholders on the state
of Aotearoa New Zealand’s telecommunications sector, including competition and key developments in the
telecommunications market. It is released under section 9A of the Telecommunications Act 2001.
This year the Commerce Commission set out to refresh the content and format of the AMR with the goal of
continuing its relevance to the sector and highlighting its usefulness to the sector. This includes the following goals
that the AMR will be:
•
Relevant – all the content is of high value to some or all stakeholders (industry, policy, media).
•
Revealing – stakeholders gain insights not just information.
•
Responsive – a soft messaging tool that stakeholders could respond to.
The AMR presents an opportunity for new engagement to grow awareness of its content and to start a dialogue with
key stakeholders on what the findings mean for the telecommunications sector and organisations interested in
digital connectivity.
This paper sets out the approach for holding two stakeholder meetings in July: one with the telecommunications
sector and another for organisations with a common goal of digital connectivity.
Objectives
Telecommunications Sector Meeting
Digital Connectivity Meeting
• Providers see the value in contributing data to the report
• Demonstrate the relevance of the AMR for these groups.
beyond being a regulatory requirement.
• Start to build relationships with these groups by continuing
• Attendees actively think about their role in contributing to
to grow our understanding of the barriers to connectivity in
a competitive sector.
NZ including affordability.
• Share the Commission’s areas of focus and priorities for
• Attendees feel that the discussion has been valuable and
the coming year.
that their voices are valid.
• Receive direct feedback on the report and process in
advance of the submissions deadline (28 July).
Released Under Official Information Act 1982
Suggested approach
The Commission invites attendees to a 90-minute online forum, structured around sharing information and
prompting questions to generate engagement with and dialogue amongst attendees.
Telecommunications Commissioner Tristan Gilbertson will open the session by welcoming attendees. Following this
are two brief presentations by Ben Oakley and Brendan Dempsey about the insights from the report and the process
around creating the report, aspirations for its use and priorities for the coming year, followed by a conversation
facilitated by Paul Giles about the report, its value and potential. We invite attendees to share their insights about
what they value and their areas of interest for the future.
Proposed run sheet
90 minutes
What
Who
5 minutes
Welcome
Tristan
5 minutes
Introductions
Paul
Presentations
15 minutes
Insights from the report: Content specific to the audience (see suggested topic
Ben / Brendan
areas below)
15 minutes
Development of the report: Staying relevant, being useful
Ben / Brendan
Facilitated discussion
15 minutes
Findings: Were there any surprises with the findings? What areas are you most
Paul
concerned by? What do you think we need to watch for?
15 minutes
Usefulness: What worked with the format? How will you use it? How could we
Paul
make it more useful in terms of presentation and content?
15 minutes
The future: What areas should we be reporting on in the future? What data is
Paul
available that would provide the insight needed?
5 minutes
Close and acknowledge – remind about submissions due by 28 July
Paul
Insights presentation – suggested topic areas
Telecommunications sector
Digital connectivity sector
Rural Kiwis are paying more for less
Rural Kiwis are paying more for less
What can be done to improve satisfaction?
Mobile pre-paid vs post-paid
To watch: uptake of bundles; growth of satellite
Switching providers
Suggested attendees
Released Under Official Information Act 1982
Telecommunications sector
We invite operational managers from across the telecommunications sector.
Organisation
1 Chorus
Fibre network operator
2 Northpower
Fibre network operator
3 Enable
Fibre network operator
4 Tuatahi First Fibre
Fibre network operator
5 Spark (Skinny)
Wholesaler/RSP
6 Skinny
RSP (Spark)
7 Vodafone
Wholesaler/RSP
8 2degrees
Wholesaler/RSP
9 Slingshot
RSP (2degrees)
10 Orcon
RSP (2degrees)
11 Compass
MVNO
12 Kogan Mobile
MVNO
13 Megatel
MVNO
14 Warehouse Mobile
MVNO
15 MyRepublic
MVNO
16 Trustpower
Bundled/MVNO
17 Contact Energy
Bundled
18 Mercury
Bundled
19 Internet Service Providers Association of NZ
Membership
20 WISPA NZ
21 WISPA members
Send invite via WISPA NZ
Released Under Official Information Act 1982
22 TUANZ
23 InternetNZ
Digital connectivity organisations
We invite organisations with a role in supporting more New Zealanders to be connected and overcoming access
issues, to hear new information about connectivity in the sector and to discuss what this means for the people they
represent.
Organisation
Name, Position
Their interest
1 Citizens Advice
Dame Clare Moriarty
The Citizens Advice Bureau is running a campaign around digital
Bureau
Chief Executive
inclusion: Our mahi | Social inclusion in a digital age (cab.org.nz)
They coordinated a petition to Parliament in July 2021 to address
digital exclusion.
2 Digital Equity
Victoria MacLennan
A community of organisations and people working to achieve
Coalition Aotearoa
Kris Dempster-Rivett
digital equity in Aotearoa New Zealand. Funded by Todd
Co-chairs
Foundation, Spart Foundation and InternetNZ.
DECA (digitalequity.nz)
Signatory to CAB petition.
3 Rural Women
Gabe O’Brien
Their manifesto calls on the government to commit to five areas
Chief Executive
of action to improve the health and wellbeing of rural families and
[email address]
enhance the resilience of rural communities. There are five areas
of specific interest, including rural connectivity.
Signatory to CAB petition.
4 Federated Farmers
Terry Copeland
Represents farmers, rural sector
Chief Executive Officer
5 Māori Women’s
Dr Hope Tupara
Wellbeing of Māori women and their whanau.
Welfare League
President
6 FinCap
Ruth Smithers
FinCap is non-government organisation which supports 200 free
Chief Executive
financial mentoring services in their work. Advocate for change in
the building financial capability sector to help prevent people
from getting into financial hardship in Aotearoa.
7 The Salvation Army
Signatory to CAB petition.
8 Age Concern
Karen Billings-Jensen
Age Concern New Zealand is a charity dedicated to people over
Chief Executive
65, their friends, and whānau. We promote dignity, wellbeing,
karen.billingsjensen@ageconcer
equity and respect and provide expert information and support
n.org.nz
services in response to older people's needs. We are active and
vocal on relevant issues and work to ensure older people stay
connected with their family, friends and community.
Signatory to CAB petition.
Released Under Official Information Act 1982
9 Grey Power NZ
Jan Pentecost
Grey Power is an advocacy organisation promoting the welfare
National President
and well-being of all those citizens in the 50 plus age group. We
monitor what the government is doing and how that will affect
membership.greypower.co.nz
our members – meeting with influential people including
politicians, to make our views known
Signatory to CAB petition.
10 SeniorNet
A community training network that supports and motivates
people aged 50+ to enjoy and use technology in their everyday
lives
11 Human Rights
Meg de Ronde
Signatory to CAB petition.
Commission
Chief Executive
12 Health and Disability
Morag MacDowell
Promotes the rights of all people accessing health and disability
Commission
Health and Disability
services across NZ.
Commissioner
Signatory to CAB petition.
13 Telco Disputes
Paul Brislen, Chief Executive
Resolution
14 Consumer NZ
John Duffy
Signatory to CAB petition.
Evaluation
Success will be measured by:
•
Attendance levels
•
Quality of engagement and discussion at the meeting
•
Follow-up survey of attendees to assess value of engagement
Actions
Action
Deadline
Invitation list completed and signed off
26 June
Confirm dates for meetings
26 June
Zoom meetings set up, invitations drafted
26 June
Discuss content for 3 X presentations and discussion points
w/c 26 June
Invitations issued
29 June
Draft presentations completed
7 July
Presentations signed out
w/c 10 July
Released Under Official Information Act 1982
Tristan briefed
w/c 10 July
Meetings held
w/c 17 July
Follow-up survey issued
Within 2 days of meetings
Debrief including survey results
2 weeks after meeting
Released Under Official Information Act 1982
