4 December 2023
[FYI request #24669 email]
Tēnā koe Matthew
Thank you for your email of 6 November 2023 to the Ministry of Business, Innovation and Employment
(MBIE) requesting, under the Official Information Act 1982 (the Act), the fol owing:
It has been nearly two years since the 2021 Resident Visa was made available and since then
over 100,000 people have become residents. As such, a large number of people wil be eligible
for a Permanent Resident (PR) visa in the next few months and beyond.
Has INZ got a plan in place to process the large amount of PR visas that wil be coming through
your doors, especially since it is processed via paper application.
Is there any plans in the near future (ie the next couple of months) to make this an electronic
application to speed up the process? wil you be allocating extra people resource? or has any
other plan been put in place?
Question: Has INZ got a plan in place to process the large amount of PR visas that wil be coming through
your doors, especially since it is processed via paper application. Is there any plans in the near future (ie
the next couple of months) to make this an electronic application to speed up the process?
Immigration New Zealand (INZ) is expecting a significant increase in the number of Permanent Resident
Visa (PRV) applications next year due to the number of 2021 Resident Visa applicants who will become
eligible to apply. Currently, customers can only apply for a PRV using a paper application form. INZ is
committed to continuously improving our customer experience and we are moving the PRV application
process to our enhanced Immigration Online platform in the new year.
By moving applications into our enhanced Immigration Online platform, customers will have more
visibility over the status of their PRV application and can expect to receive an outcome more quickly
compared to paper-based applications. In the meantime, customers are still able to apply for PRV
through paper applications, and we will communicate any changes once finalised.
Question: wil you be allocating extra people resource? or has any other plan been put in place?
In addition to implementing an online solution early in 2024, INZ is currently developing plans to increase
resources for PRV. INZ is continually monitoring its visa processing, and we are mindful of the need to
manage the upcoming influx of PRV applications.
You have the right to seek an investigation and review by the Ombudsman of this decision. Information
about how to make a complaint is available at www.ombudsman.parliament.nz
or freephone 0800 802
If you wish to discuss any aspect of your request or this response, please contact [email address]
Nāku noa, nā
Chief Operating Officer Branch
Immigration New Zealand
Ministry of Business, Innovation and Employment