12 October 2023
45 Pipitea Street, Wellington 6011
Phone +64 4 495 7200
dia.govt.nz
Mahmoud M Mohamed
fyi-request-24190-
[email address]
Tēnā koe Mahmoud
OIA request 23/24 0200 Request for Citizenship by Grant Timeframes
Thank you for your Official Information Act (Act) request received by the Department of Internal
Affairs (Department) on 19 September 2023.
You requested –
Can you please provide application status by country in each bucket (workstream)
separately for the citizenship applications submitted in Feb 2023 (online applications
only)?
Example: UK - bucket 1 - Approved - 100
As you are aware the term "Bucket” is an internal word the Department uses. Essentially it
means workstream. When you apply for New Zealand citizenship, your application is triaged into
a workstream with similar applications. Putting applications into workstreams is an internal
process which allows the Department to assign citizenship trained Life and Identity Service
Officers (LISO) to process similar types of applications, based on their skills. Given this, we have
replaced the word bucket with workstream in the answers to your response.
In response to your request, I can provide you with information contained in Appendix A that is
attached alongside this letter.
As this information may be of interest to other members of the public, the Department has
decided to proactively release a copy of this response on the DIA website. All requestor data,
including your name and contact details, will be removed prior to release. The released
response will be made available here:
https://www.dia.govt.nz/Official-Information-Act-
Requests-2.
You have the right to seek an investigation and review by the Ombudsman of this decision.
Information about how to make a complaint is available at www.ombudsman.parliament.nz or
freephone 0800 802 602.
Ngā mihi
Anne-Claire Wyseur
Manager Operational Policy and Official Correspondence (Acting)
Service Delivery and Operations
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