This is an HTML version of an attachment to the Official Information request 'OIAD-662 - Follow up request for information on consultant spend on ETS-related projects'.
























COMMERCIAL 
 
(A) 
the cause of the Delay 
within a reasonable time after the 
and its expected 
issue of this Consultancy 
duration; 
Services Order; 
(B) 
the effect of the Delay on 
(iii) 
ensure that all Documentation, 
its ability to perform its 
information and advice (including 
obligations under this 
Documentation, information and 
Consultancy Services 
advice provided prior to the issue 
Order (including any 
of this Consultancy Services 
future Milestones); 
Order) provided to the 
Participating Agency or 
(C) 
what extension, if any, to 
published on the Provider 
the relevant Milestone is 
Database is Fit for Purpose so 
being sought; and 
that, without limitation, it contains 
(D) 
what steps, if any, the 
sufficient content and detail to 
Participating Agency 
enable the Participating Agency 
may take to mitigate the 
to make use of it for the purpose 
effect of the Delay; and 
for which it was requested; 
(ii) 
take all reasonable steps 
(iv) 
act in the best interests of the 
necessary (including by the 
Participating Agency in the 
allocation of additional 
provision of Services to the 
resources) to eliminate or avoid 
Participating Agency; and 
the Delay and, in all cases, 
(v) 
provide Services to the 
mitigate its effects. 
reasonable satisfaction of the 
(b) 
If the Provider and Participating Agency 
Participating Agency (as reported 
agree that the Delay is acceptable or 
to the CoE).  
wish to amend the Milestone:  
3. 
Estimates and Quotes 
(i) 
the Provider will complete and 
3.1 
Estimates and Quotes 
submit Part C of this Consultancy 
Services Order to the 
(a) 
The Provider must provide an Estimate 
Participating Agency; and 
or Quote for all Services to be provided 
under this Consultancy Services Order, 
(ii) 
upon receipt of the completed 
unless the total Fees in respect of the 
Part C of this Consultancy 
Services under this Consultancy 
Services Order, the Participating 
Services Order are likely to be less than 
Agency must promptly advise the 
$10,000 (exclusive of GST) or such other 
Provider in writing if the 
amount as determined by the CoE and 
completed Part C is acceptable. 
notified to the Provider.  
(c) 
If the Provider does not achieve the 
(b) 
Despite clause 3.1(a), if, during the 
Milestone (as amended from time to 
course of providing the Services, the 
time) and the Participating Agency’s acts 
Provider becomes aware that the total 
or omissions, or those of its Personnel or 
Fees (excluding GST) are likely to 
third parties acting on its behalf, have not 
exceed the amount referred to in clause 
caused the Provider to fail to achieve the 
3.1(a), the Provider must provide an 
Milestone, the Participating Agency may, 
Estimate in accordance with clauses 
without prejudice to any other right or 
3.1(c) to (e). 
remedy, suspend payment of any 
Charges relating to this Consultancy 
(c) 
All Estimates and Quotes will be 
Services Order until the Provider 
provided at no cost to the Participating 
remedies the relevant failure. 
Agency. 
2.5 
Service standards 
(d) 
All Estimates and Quotes must specify 
the estimated timeframe to perform the 
(a) 
The Provider must provide the Services 
Services requested in this Consultancy 
in relation to the sub-categories for which 
Services Order and the Rates of 
the Provider has been appointed as a 
Personnel providing the Services and 
Tier 1 and Tier 2 Provider to a standard 
include any Expenses likely to be 
that reaches or exceeds the Service 
incurred in providing the Services. 
Levels specified in Schedule 3 
(Performance Measurement).   
(e) 
All Quotes and Estimates must be 
provided to the Participating Agency in 
(b) 
In addition, the Provider must: 
writing and must be included in this 
(i) 
provide the Services diligently, 
Consultancy Services Order.  
efficiently, effectively and in 
(f) 
To avoid doubt and without limiting 
accordance with Industry Best 
clause 4.5(c) of the Services Agreement, 
Practice; 
if any Quote or Estimate is not 
(ii) 
ensure that the Services to be 
acceptable to the Participating Agency, 
performed under this 
the Participating Agency and Provider 
Consultancy Services Order are 
may seek to negotiate a more favourable 
provided on or before the date 
Quote or Estimate, including a decrease 
specified for performance (if any) 
in the Rates on which the Quote or 
in this Consultancy Services 
Estimate was based.   
Order and, if no time is specified, 
3.2 
If Charges exceed the Estimate 
13 
 
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(a) 
If during the course of providing the 
(b) 
If the Provider has an actual, potential or 
Services under this Consultancy 
perceived Conflict of Interest, the 
Services Order, the Provider becomes 
Provider must immediately notify the 
aware that the total Charges (excluding 
Participating Agency and must not begin 
GST) are likely to exceed the Estimate, 
performing the Services without the prior 
the Provider must give written notice to 
written approval of the Participating 
the Participating Agency using Part D of 
Agency. 
this Consultancy Services Order as soon 
as the Provider becomes so aware, but 
(c) 
The Provider must take all reasonable 
no later than the time the costs accrued 
steps to ensure that: 
or incurred reach 80% of the Estimate. 
(i) 
a situation does not arise that 
(b) 
The notice under clause 3.2(a) must 
might result in an actual, 
specify a revised Estimate for the 
potential or perceived Conflict of 
Services and include the reason the total 
Interest; and  
Charges will exceed the original 
(ii) 
any Personnel or Subcontractors 
Estimate.  
of the Provider do not engage in 
(c) 
The Participating Agency has sole 
any activity or obtain interests 
discretion whether to approve a revised 
that might result in the Provider 
Estimate and must act reasonably when 
or such Personnel or 
deciding whether to approve a revised 
Subcontractors having an actual, 
Estimate.  
potential or perceived Conflict of 
Interest, 
(d) 
When a revised Estimate is approved, 
the Participating Agency must provide 
that cannot be managed to the 
written notice of the same to the 
satisfaction of the Participating Agency. 
Provider. 
(d) 
If, after commencing Services under this 
(e) 
If a Provider has provided an Estimate to 
Consultancy Services Order, the 
the Participating Agency for Services, the 
Provider becomes aware of any matter, 
Participating Agency is not liable to pay 
circumstance, interest or activity that 
the Provider any amount exceeding the 
may give rise to any actual, potential or 
Estimate unless the Participating Agency 
perceived Conflict of Interest, the 
has approved a revised Estimate. 
Provider must immediately notify the 
Participating Agency of all relevant 
3.3 
If Charges exceed the Quote 
details and must immediately cease work 
on the Services until such time as the 
(a) 
The Provider acknowledges that neither 
Participating Agency provides written 
the CoE nor the Participating Agency are 
notice confirming the Provider may 
obliged to pay any Charges to the 
continue to perform the Services or 
Provider in relation to Services 
terminates the engagement of the 
performed under this Consultancy 
Provider in respect to the Services to be 
Services Order if those Charges exceed 
performed under this Consultancy 
any Quote provided in relation to this 
Services Order in accordance with 
Consultancy Services Order, unless the 
clause 4.1(e). 
Participating Agency has given its prior 
written consent in accordance with 
(e) 
If the Participating Agency considers that 
clause 3.3(b). 
the Provider has an actual Conflict of 
Interest of sufficient gravity that the 
(b) 
If the Participating Agency agrees to 
Provider can no longer perform Services 
allow the Provider to increase the 
for it, the Participating Agency may, by 
Charges:  
written notice to the Provider, terminate 
(i) 
the Provider will complete and 
this Consultancy Services Order with 
submit Part D of this Consultancy 
immediate effect on the date of 
Services Order to the 
termination specified in that notice. 
Participating Agency; and  
(f) 
Any approval or notice given by the 
(ii) 
upon receipt of the completed 
Participating Agency pursuant to clause 
Part D of this Consultancy 
4.1(b) or 4.1(d) may require the Provider 
Services Order, the Participating 
to take steps reasonably required by the 
Agency must promptly advise the 
Participating Agency to manage the 
Provider (in writing) if the 
Conflict of Interest, and the Provider 
completed Part D is acceptable. 
must provide written notice confirming its 
acceptance of those steps before it may 
4. 
Conflicts of interest 
commence or continue to provide the 
Services under this Consultancy 
4.1 
Conflicts of interest 
Services Order. 
(a) 
The Provider must, upon receipt of this 
5. 
Responsibilities 
Consultancy Services Order, make 
diligent inquiry whether it has any actual, 
5.1 
Provider responsibilities 
potential or perceived Conflicts of 
Interest if it were to provide the Services 
In addition to its other obligations under this 
specified in this Consultancy Services 
Consultancy Services Order, the Provider will: 
Order and, if no such Conflict of Interest 
(a) 
respond promptly, accurately and 
exists, the Provider must provide 
adequately to any requests for 
confirmation to that effect to the 
information made by the Participating 
Participating Agency. 
14 
 
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COMMERCIAL 
 
Agency in relation to the Services, 
perform the Services under this 
including requests for advice; 
Consultancy Services Order; 
(b) 
in performing Services for the 
(d) 
to make timely decisions where 
Participating Agency under this 
approvals or consents are reasonably 
Consultancy Services Order comply with 
sought by the Provider in performing the 
all privacy and other policies and 
Services under this Consultancy 
guidelines issued by the Participating 
Services Order;  
Agency and notified or made available to 
the Provider; 
(e) 
to pay the Charges; and 
(c) 
obtain, maintain and comply with any 
(f) 
to use its best efforts to resolve any 
governmental, regulatory or other 
dispute directly with the Provider before 
approvals, permissions, consents, 
involving the CoE in accordance with 
licences, and requirements necessary to 
clause 13. 
provide the Services and perform its 
6. 
Resourcing 
obligations under this Consultancy 
Services Order;  
6.1 
General requirements 
(d) 
comply with all Laws at all times during 
The Provider will provide and maintain sufficient 
the Term in so far as they relate to the 
resources (including human resources, 
provision of the Services, including the 
equipment, telecommunications connectivity, 
Privacy Act 1993 and all applicable 
premises and other facilities) to enable it to 
consumer laws; 
perform its obligations on time and otherwise in 
accordance with this Consultancy Services 
(e) 
ensure that it and its Personnel providing 
Order. 
the Services do not access the 
Participating Agency’s information or 
6.2 
Provider’s Nominated Personnel 
systems except to the extent necessary 
to provide the Services and for no other 
(a) 
The Participating Agency may, in this 
purpose; 
Consultancy Services Order, nominate 
specific Personnel (Nominated 
(f) 
as soon as is practicable, notify the 
Personnel) to be the primary providers 
Participating Agency of any problems or 
or to supervise the delivery of the 
issues that arise in relation to the 
Services.   
performance of its obligations under this 
Consultancy Services Order, including 
(b) 
If any Nominated Personnel nominated 
any problems or issues that will, or are 
in this Consultancy Services Order are 
likely to, affect the provision or quality of 
not available to provide or supervise the 
the Services or the ability of the Provider 
Services requested, the Provider must 
to perform its obligations under this 
immediately notify the Participating 
Consultancy Services Order; 
Agency and provide details of other 
Personnel (if any) with the necessary 
(g) 
without limiting any other provision of this 
skills and experience to provide or 
Consultancy Services Order, use all 
supervise the Services requested 
reasonable endeavours to avoid 
pursuant to this Consultancy Services 
damaging or adversely affecting any 
Order.  
Participating Agency’s reputation;  
(c) 
Notice given under clause 6.2(b) must 
(h) 
in relation to the sub-categories for which 
specify the period for which the 
the Provider has been appointed as a 
Nominated Personnel will continue to be 
Tier 1 and Tier 2 Provider, conduct the 
unavailable. 
Agency Satisfaction Survey by asking 
the Participating Agency the questions 
(d) 
Upon receipt of notice under clause 
recorded in Annexure A of Schedule 5 
6.2(b), the Participating Agency must 
(Governance) to the Services Agreement 
notify the Provider whether the 
within 5 Business Days of the Services in 
replacement Personnel are acceptable.   
this Consultancy Services Order being 
(e) 
The Participating Agency is under no 
completed. 
obligation to accept any replacement 
5.2 
Participating Agencies’ responsibilities 
Personnel and, if it does not approve the 
replacement Personnel, the Provider 
The Participating Agency has the following 
may not commence or continue providing 
responsibilities in relation to the Services: 
the Services.   
(a) 
to manage its operational relationship 
6.3 
Personnel 
with the Provider, including in relation to 
the fulfilment of this Consultancy 
(a) 
The Provider will ensure that all of its 
Services Order; 
Personnel who are engaged in the 
performance of the Provider’s obligations 
(b) 
to notify the Provider of all relevant 
under this Consultancy Services Order: 
policies, guidelines and procedures of 
the Participating Agency that the 
(i) 
have the requisite skills, 
Provider must comply with when 
expertise, qualifications and 
performing the Services under this 
experience; 
Consultancy Services Order;  
(ii) 
have, before performing any 
(c) 
to provide adequate instructions and 
such obligations, obtained all 
information to the Provider to allow it to 
security clearances and passed 
all probity checks required by, or 
15 
 
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COMMERCIAL 
 
necessary to provide the 
the Participating Agency may, by 
Services to, the Participating 
notice to the Provider, require the 
Agency; 
Provider to remove that 
Subcontractor, 
(iii) 
comply with all health, safety, 
security and other policies, codes 
and the Provider will ensure the 
of conduct, procedures and 
immediate removal of that Subcontractor. 
reasonable directions as may be 
reasonably required by the 
7. 
Changes 
Participating Agency from time to 
7.1 
Change procedure 
time; and 
The Participating Agency may agree any 
(iv) 
will carry out their respective 
variations to this Consultancy Services Order 
duties with due care, skill and 
with the Provider using Part C of the Consultancy 
diligence. 
Services Order. 
(b) 
The Participating Agency will notify the 
8. 
Price and payment 
Provider of any security clearances and 
probity checks required by, or necessary 
8.1 
Calculation of Charges 
to provide the Services to, the 
Participating Agency. 
The Charges will be calculated in accordance 
with the terms of Schedule 2 (Pricing). 
6.4 
Subcontracting 
8.2 
Participating Agency to pay for Services 
(a) 
The Provider will not subcontract the 
performance of all or part of the Services 
(a) 
The Participating Agency will pay the 
or any of its other obligations under this 
Provider the Charges applicable to any 
Consultancy Services Order, except with 
Services procured by the Participating 
the prior written consent of the 
Agency on the terms of this clause 8. 
Participating Agency.   
(b) 
The Charges and Administration Fee 
(b) 
The Provider is solely responsible for the 
comprise the total amount payable by the 
selection of each Subcontractor and 
Participating Agency for the Services. 
must ensure that each Subcontractor is 
8.3 
Invoicing and payment 
creditworthy, qualified and has the 
relevant experience to perform the work 
Except as otherwise provided in Schedule 2 
it is required to carry out for the Provider. 
(Pricing) or as agreed with the Participating 
Agency in this Consultancy Services Order, the 
(c) 
To the extent permitted by Law, the 
Provider will invoice the Participating Agency (or, 
Provider is and remains fully responsible 
if the Participating Agency has instructed the 
for any act or omission of any 
Provider in writing, the third party agent) for the 
Subcontractor. 
Charges and the Participating Agency will pay 
(d) 
The Provider must ensure that each 
those Charges, in accordance with the following 
Subcontract contains obligations on the 
terms: 
Subcontractor that are consistent with 
(a) 
the Provider will render one itemised 
the relevant terms of this Consultancy 
invoice to the Participating Agency at the 
Services Order, including in relation to 
end of each month during the Term for 
clauses 5.1 (Provider responsibilities), 
all Services performed during that month 
6.3(a) (Personnel), 10 (Confidentiality), 
specifying (as applicable):  
11 (Intellectual Property) and 14 
(Termination) and Schedule 3 
(i) 
the nature and amount of the 
(Performance Measurement), together 
Fees or other applicable fees 
with clause 15 (Audit) of the Services 
and fee structures; 
Agreement. 
(ii) 
the Personnel and their 
(e) 
If, in the Participating Agency’s 
applicable Rate; 
reasonable opinion, a Subcontractor is: 
(iii) 
the hours billed (by Personnel 
(i) 
materially not performing in 
and in the aggregate);  
accordance with the terms of this 
Consultancy Services Order, the 
(iv) 
the nature and amount of any 
Participating Agency may, by 
Expenses (including any third 
notice to the Provider, require the 
party charges to be passed on to 
Provider to procure that the 
the Participating Agency);  
Subcontractor performs the 
(v) 
if applicable, the amount 
relevant obligations within 10 
representing the Administration 
Business Days, failing which the 
Fee; 
Participating Agency may, by 
notice to the Provider, require the 
(vi) 
how much of the Estimate or 
Provider to remove that 
Quote has been used; 
Subcontractor; or 
(vii) 
a brief description of the Services 
(ii) 
a material threat to the health, 
provided during that month; and 
safety or security of the 
Personnel or property of the 
(viii) 
any other matters the 
Participating Agency, or has 
Participating Agency may 
breached security or 
reasonably request; 
confidentiality requirements of 
this Consultancy Services Order, 
16 
 
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(b) 
each correctly rendered invoice will be 
Provider agree to treat the Charges as 
payable on or before the 20th day of the 
being in dispute and clause 14 will apply.  
month following the month in which the 
invoice was received;   
9. 
Warranties 
(c) 
the Participating Agency will have no 
9.1 
General warranties 
obligation to pay any Charges which are 
Each party represents, warrants and undertakes 
invoiced more than 90 days after the 
that: 
date that such amount was required to 
be invoiced pursuant to this clause 8.3; 
(a) 
it has full power, capacity and authority 
and 
to execute, deliver and perform its 
obligations under this Consultancy 
(d) 
the Provider may only invoice the 
Services Order; 
Participating Agency for any Expenses at 
the cost actually incurred by the 
(b) 
it has, and will continue to have, all the 
Provider.  
necessary consents, permissions, 
licences and rights to enter into and 
8.4 
Invoice disputes 
perform its obligations under this 
If the Participating Agency or the Provider 
Consultancy Services Order; and 
disputes an invoice: 
(c) 
this Consultancy Services Order 
(a) 
it may withhold the disputed sum and, if 
constitutes its legal, valid and binding 
applicable, associated Administration 
obligations and is enforceable in 
Fee until the dispute is resolved; 
accordance with its terms. 
(b) 
the dispute will be resolved in 
9.2 
Provider’s warranties 
accordance with clause 13; and 
The Provider represents, warrants and 
(c) 
it will pay the undisputed portion in 
undertakes that: 
accordance with clause 8.3.   
(a) 
it will perform its obligations under this 
The Provider will not be excused from performing 
Consultancy Services Order with due 
its obligations under this Consultancy Services 
care, skill, promptness and diligence at 
Order while an invoice is disputed by the 
all times; 
Participating Agency. 
(b) 
it has, and will have throughout the 
8.5 
Taxes 
Term, sufficient Personnel to supply the 
Services and to perform its other 
(a) 
Except for any GST payable by the 
obligations under this Consultancy 
Participating Agency, any present or 
Services Order; 
future tax, levy, impost, duty, charge, 
assessment or fee of any nature 
(c) 
it, and each of its Personnel engaged in 
(including applicable interest and 
the performance of the Services, has, 
penalties) payable in connection with this 
and will have throughout the Term, the 
Consultancy Services Order under any 
necessary expertise and all necessary 
Law is to be paid by the Provider and not 
governmental, regulatory or other 
passed on to the Participating Agency 
approvals, permissions, consents, 
unless otherwise expressly agreed in 
licences, qualifications, accreditations 
writing by the Participating Agency. 
and requirements to provide the Services 
and perform its other obligations under 
(b) 
The Participating Agency may deduct 
this Consultancy Services Order; 
from any payment to be made to the 
Provider any withholding taxes or other 
(d) 
it will comply with the requirements of all 
deductions that it is required by Law to 
Laws as they relate to the provision of 
make.  
Services by the Provider; 
8.6 
Administration Fee 
(e) 
the possession or use of any item of 
Intellectual Property supplied or licensed 
In relation to the sub-categories for which the 
by it, or the use of any item of Intellectual 
Provider has been appointed as a Tier 1 or Tier 2 
Property by it to perform its obligations 
Provider, the Provider will ensure that each 
under this Consultancy Services Order, 
invoice issued to the Participating Agency for the 
will not infringe the rights of any third 
Charges includes, in addition to the Charges, a 
party; 
separate amount equal to 1% of the Fees 
(excluding GST) (the Administration Fee). 
(f) 
all Documentation (and any other 
information or advice supplied by it to the 
8.7 
Suspension of payment 
Participating Agency) and any 
information and data reported to the CoE 
(a) 
Without prejudice to any other right or 
will be accurate, complete and (as 
remedy that may be available to the 
applicable) Fit for Purpose; 
Participating Agency, the Participating 
Agency may suspend payment of all or 
(g) 
there are no existing agreements, 
any part of the Charges if the CoE has 
undertakings or arrangements which 
notified the Provider that the Provider is 
prevent it from entering into this 
in Material Breach, until that Material 
Consultancy Services Order, or which 
Breach is remedied. 
would impede the performance of its 
obligations under this Consultancy 
(b) 
If the Material Breach is not capable of 
Services Order, or that it would breach 
remedy the Participating Agency and the 
by entering into this Consultancy 
Services Order; 
17 
 
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(h) 
it is not (and nor is any of its Personnel) 
(i) 
if that information was known, or 
a party to any litigation, proceedings or 
becomes known, to the public 
disputes which could adversely affect its 
through no act or default of the 
ability to perform its obligations under 
recipient; 
this Consultancy Services Order; and 
(ii) 
that the recipient is required by 
(i) 
it has not offered any inducement in 
Law or parliamentary practice 
connection with the entering into or 
(including parliamentary 
negotiation of this Consultancy Services 
questions) to disclose, or to a 
Order, and will not offer any inducement 
Select Committee or to a Minister 
in connection with the supply of Services 
of the Crown, so long as the 
to the Participating Agency. 
recipient provides notice of the 
required disclosure promptly 
9.3 
Continuous application 
upon receipt of notice of the 
The warranties, representations and 
required disclosure (if it is 
undertakings set out in clause 9.2 will be deemed 
permitted to do so by Law); 
to be given by the Provider continuously 
(iii) 
that was lawfully known to the 
throughout the Term. 
recipient prior to the date it was 
9.4 
Notification 
received; 
Each party will promptly notify the other if at any 
(iv) 
that becomes available to the 
time during the Term it breaches any of the 
recipient from a source other 
warranties, representations and undertakings in 
than a party to this Consultancy 
this clause 9. 
Services Order, provided that the 
recipient has no reason to 
9.5 
Other warranties excluded 
believe such source is itself 
bound by an obligation of 
All warranties (statutory, express or implied) 
confidence to the person that 
which are not expressly referred to in this 
disclosed that information or is 
Consultancy Services Order are excluded to the 
otherwise prohibited under Law 
fullest extent permitted by Law. 
from disclosing such information; 
10. 
Confidentiality 
(v) 
to any Professional Adviser for 
the purposes of rendering 
10.1 
Protection of Confidential Information 
professional services to a party 
(a) 
Subject to clauses 10.1(c) and 10.2, the 
in relation to this Consultancy 
Provider and the Participating Agency 
Services Order; 
will treat as confidential and not disclose 
(vi) 
to the extent that such disclosure 
to any third party nor use for its own 
is authorised by this Consultancy 
benefit any Confidential Information that 
Services Order; or 
is the Confidential Information of the 
other.   
(vii) 
if such disclosure is approved for 
release with the consent of the 
(b) 
The Provider will: 
party from whom the Confidential 
(i) 
ensure that all Confidential 
Information is first received. 
Information of the Participating 
10.2 
Limited disclosure 
Agency (and any backup 
archives containing such 
(a) 
The Provider may, subject to clause 
Confidential Information) in the 
10.2(d), disclose the Confidential 
possession or control of the 
Information of the Participating Agency to 
Provider from time to time is kept 
its Subcontractors, Personnel, Related 
secure and managed and 
Entities and Professional Advisers who 
protected and only disclosed or 
need to know the same for the sole 
otherwise dealt with in 
purpose of enabling the Provider to 
accordance with this 
perform its obligations and exercise its 
Consultancy Services Order;  
rights under this Consultancy Services 
Order.   
(ii) 
not use any Agency Information 
for its own purposes or for any 
(b) 
The Participating Agency may, subject to 
purposes different from those 
clause 10.2(d), disclose the Confidential 
contemplated by this 
Information of the Provider to its third 
Consultancy Services Order; and 
party suppliers, Personnel and 
Professional Advisers and any other 
(iii) 
advise the CoE in writing if any 
Participating Agencies (including the 
Confidential Information of the 
CoE) who need to know the same in 
Participating Agency will be 
connection with the Services.   
transferred or stored outside 
New Zealand before such 
(c) 
The Provider will not disclose the 
information is transferred and will 
Participating Agency’s Confidential 
confirm that the requirements of 
Information to any of its Subcontractors, 
this clause 10.1 will be met while 
Related Entities or Professional 
such Confidential Information is 
Advisers, and the Participating Agency 
stored outside New Zealand. 
will not disclose the Provider’s 
Confidential Information to any of its third 
(c) 
Clause 10.1(a) does not prevent the 
party suppliers or Professional Advisers, 
disclosure of Confidential Information: 
unless the recipient has given a written 
18 
 
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COMMERCIAL 
 
confidentiality undertaking to the 
(i) 
assigns to the Participating 
disclosing party in terms substantially 
Agency all of its rights, title and 
similar to those set out in this clause 10.   
interest in and to the 
Participating Agency IP from the 
(d) 
Any undertaking given pursuant to 
date it was created or developed; 
clause 10.2(c) will be provided to the 
and 
other party to this Consultancy Services 
Order on request. 
(ii) 
waives all right of lien or similar 
rights as may now or later be 
11. 
Intellectual Property 
claimed in the Participating 
Agency IP; and   
11.1 
Intellectual Property owned by Provider 
(iii) 
waives all of its moral rights 
(a) 
The Participating Agency acknowledges 
under Part 4 of the Copyright Act 
that all:  
1994 in the Participating Agency 
(i) 
Intellectual Property held by the 
IP, 
Provider before the 
and the Provider will sign all documents 
Commencement Date; 
and do all acts and things that are 
(ii) 
Intellectual Property developed 
necessary to give effect to this clause 
independently from this 
11.2(c). 
Consultancy Services Order by 
(d) 
To the extent that the Provider needs to 
the Provider, and that is not 
use any of the Participating Agency’s IP 
developed, commissioned or 
for the purpose of performing its 
created under or in connection 
obligations under this Agreement, the 
with this Consultancy Services 
Participating Agency grants to the 
Order; and 
Provider, subject to any written direction 
(iii) 
adaptations and modifications to 
given by the Participating Agency, of a 
the Intellectual Property 
royalty-free, non-exclusive, non-
described in clauses 11.1(a)(i) 
transferable licence to use and store the 
and (ii), 
Participating Agency’s IP for the sole 
purpose of performing its obligations 
remains the Provider’s sole and 
under this Consultancy Services Order 
exclusive property (Provider IP). 
during the Term. 
(b) 
To the extent that the Participating 
11.3 
Intellectual Property owned by third parties 
Agency needs to use any of the Provider 
IP to receive the full benefit of the 
(a) 
To the extent that the Provider needs to 
Services, the Provider grants to the 
use any Intellectual Property held or 
Participating Agency a royalty-free, non-
owned by a third party (Third Party IP
exclusive licence (including, if agreed in 
in performing the Services under this 
this Consultancy Services Order, the 
Consultancy Services Order, the 
right to sublicense) to use, copy, modify 
Provider will use its best endeavours to 
and distribute during the Term any 
obtain the fullest rights of use and 
Provider IP provided to the Participating 
licence of that Third Party IP (on terms 
Agency by or on behalf of the Provider.   
and at a cost to be agreed with the 
Participating Agency) as are necessary 
11.2 
Intellectual Property owned by Participating 
for the performance of those Services for 
Agency 
the benefit of the Participating Agency. 
(a) 
The Provider acknowledges that the 
(b) 
The Participating Agency acknowledges 
Participating Agency or its licensor has, 
that the Provider may have limited ability 
and continues to have, sole and 
to obtain rights and/or a licence to use 
exclusive ownership of all Intellectual 
any Third Party IP and, where the 
Property rights in all of the Agency 
Provider, using its best endeavours, 
Information together with all adaptations 
cannot obtain appropriate rights and/or a 
and modifications of such Agency 
licence for the Participating Agency to 
Information (Pre-contract Participating 
use that Third Party IP, the warranty in 
Agency IP).   
clause 9.2(e) applies. 
(b) 
All Intellectual Property created or 
12. 
Liability 
developed by the Provider or its 
employees or Subcontractors in 
12.1 
Indemnity 
performing the Services and developing 
the Documentation will be owned by the 
(a) 
The Provider will, to the extent permitted 
Participating Agency from the date the 
by Law, indemnify the Participating 
Intellectual Property is created or 
Agency against all Losses suffered or 
developed (Post-contract Participating 
incurred by the Participating Agency as a 
Agency IP and, together with the Pre-
result of any: 
contract Participating Agency IP, the 
(i) 
unlawful, malicious or negligent 
Participating Agency IP). 
act or omission by the Provider; 
(c) 
If the Provider (or any of its 
(ii) 
personal injury, sickness, death 
Subcontractors) has under any Law any 
or loss of, or damage to, tang ble 
right in or claim to any of the 
property due to an act or 
Participating Agency IP or holds any of 
omission of the Provider; or  
the Participating Agency IP, the Provider 
(by itself and for its Subcontractors): 
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COMMERCIAL 

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(iii) 
any other breach by the Provider 
name or reputation of the 
of its obligations under this 
Participating Agency;  
Consultancy Services Order. 
(iii) 
the Provider will not enter into 
(b) 
The Provider will, subject to clause 
any settlement or compromise in 
12.1(c), indemnify the Participating 
relation to the IP Claim without 
Agency against all Losses suffered or 
the prior written consent of the 
incurred by the Participating Agency as a 
Participating Agency (which will 
result of any claim that the possession or 
not be unreasonably withheld); 
use of any Intellectual Property supplied 
and 
or licensed by the Provider, or the use of 
any Intellectual Property used to provide 
(iv) 
the Provider will notify the CoE of 
the Services, infringes any third party’s 
the IP Claim, and the outcome 
rights. 
within 5 Business Days of the 
claim being concluded. 
(c) 
The Provider will have no liability under 
clause 12.1(b) to the extent that any IP 
(b) 
If any IP Claim disrupts the Participating 
Claim arises from any: 
Agency's use or enjoyment of a Service, 
the Provider will (unless otherwise 
(i) 
modification by the Participating 
requested by the CoE), at its own 
Agency of any item of Intellectual 
expense and at its option, immediately: 
Property supplied or licensed by 
the Provider without the approval 
(i) 
obtain for the Participating 
of the Provider;  
Agency the legal right to 
continued use of the infringing 
(ii) 
use by the Participating Agency 
materials; or 
of Intellectual Property supplied 
or licensed by the Provider for 
(ii) 
replace, modify or resupply the 
any purpose disallowed by this 
infringing materials so that there 
Consultancy Services Order or 
is no further infringement, without 
the applicable Intellectual 
adversely affecting the 
Property licence (but only if the 
performance or functionality of 
licence has been provided to the 
those materials. 
Participating Agency prior to 
12.3 
Maximum liability of Participating Agency 
such use); or 
In addition to its obligation to pay the Charges, 
(iii) 
use of Intellectual Property used 
the maximum aggregate liability of the 
to provide the Services if and to 
Participating Agency to the Provider under or in 
the extent that Intellectual 
connection with this Consultancy Services Order 
Property was supplied by the 
will be, in respect of all Losses, limited to the 
Participating Agency.  
total Charges paid and payable under this 
12.2 
IP Claims 
Consultancy Services Order.  
(a) 
In the event of a claim under clause 
12.4 
Maximum liability of the Provider 
12.1(b) (an IP Claim): 
The maximum liability of the Provider to the 
(i) 
the Participating Agency will give 
Participating Agency for all Losses under or in 
the Provider notice of the IP 
connection with this Consultancy Services Order 
Claim as soon as practicable 
in respect of all claims will not exceed: 
and, to the extent permiss ble by 
(a) 
in relation to the sub-categories for which 
Law, permit the Provider (at the 
the Provider has been appointed as a 
Provider's cost) to handle all 
Tier 1 Provider, the greater of:  
negotiations for settlement and to 
control and direct any litigation 
(i) 
10 times the total Charges paid 
that may follow (Control of the 
and payable under this 
IP Claim); 
Consultancy Services Order; 
(ii) 
if the Provider has Control of the 
(ii) 
$5,000,000; and 
IP Claim: 
(iii) 
any greater amount or multiple 
(A) 
the Participating Agency 
set out in this Consultancy 
will provide all 
Services Order;  
reasonable assistance to 
(b) 
in relation to the sub-categories for which 
the Provider (at the 
the Provider has been appointed as a 
Provider's cost) in the 
Tier 2 Provider, the greater of:  
handling of any 
negotiations and 
(i) 
10 times the total Charges paid 
litigation; and 
and payable under this 
Consultancy Services Order; 
(B) 
the Provider will keep the 
Participating Agency 
(ii) 
$2,000,000; and 
informed of the defence 
or negotiations of the IP 
(iii) 
any greater amount or multiple 
Claim and diligently 
set out in this Consultancy 
conduct any litigation or 
Services Order; and 
negotiations, using 
(c) 
in relation to the sub-categories for which 
competent counsel and 
the Provider has been appointed as a 
in a manner that does 
Tier 3 Provider, the greater of: 
not adversely affect the 
20 
 
COMMERCIAL 

COMMERCIAL 
 
(i) 
10 times the total Charges paid 
comply with clauses 12.8(b)(ii) 
and payable under this 
and 12.8(b)(iii); 
Consultancy Services Order; 
(ii) 
use all reasonable endeavours to 
(ii) 
$1,000,000; and 
mitigate and remedy the effect of 
the Force Majeure Event and 
(iii) 
any greater amount or multiple 
minimise the impact of the event 
set out in this Consultancy 
on the other party; and 
Services Order.  
(iii) 
use all reasonable endeavours to 
12.5 
No double dipping 
perform its obligations under this 
A party to this Consultancy Services Order (or 
Consultancy Services Order as 
the CoE acting on behalf of the Participating 
far as is practicable, 
Agency in accordance with the Services 
and the Participating Agency will not be 
Agreement) cannot recover for the same Loss 
required to pay Charges to the extent 
under both this Consultancy Services Order and 
that the Provider fails to perform its 
the Services Agreement.   
obligations to the Participating Agency 
12.6 
Exclusions on liability 
due to a Force Majeure Event. 
The limitations on liability set out in clauses 12.3 
(c) 
If the non-performing party affected by 
and 12.4 will not limit the liability of: 
the Force Majeure Event is the Provider, 
the Participating Agency may, to the 
(a) 
the Provider under clauses 12.1(a) and 
extent that any Service requested by the 
12.1(b) (other than in respect of 
Participating Agency under this 
negligent acts or omissions under clause 
Consultancy Services Order has not 
12.1(a)(i) and breach by the Provider of 
been delivered and delivery has, or will 
its obligations under this Consultancy 
be, delayed by the Force Majeure Event, 
Services Order under clause 12.1(a)(iii), 
terminate this Consultancy Services 
which are subject to the limitations of 
Order, by notice to the Provider within 
liability in clauses 12.3 and 12.4); 
five Business Days following receipt by 
the Participating Agency of notice of the 
(b) 
the Provider for any fraudulent act or 
Force Majeure Event, at no cost to the 
omission; or  
Participating Agency, subject to the 
(c) 
either party for any breach of 
Participating Agency paying for Services 
confidentiality.  
delivered up to the date of the Force 
Majeure Event. 
12.7 
Categories of loss 
12.9 
Insurance 
(a) 
Irrespective of how liability arises, neither 
the Provider nor the Participating Agency 
(a) 
During the Term and for a period of two 
will, under any circumstances, be liable 
years following the termination of this 
for any indirect loss or damage (including 
Consultancy Services Order, the 
consequential loss) arising under or in 
Provider will, at its own expense, ensure 
connection with this Consultancy 
that it maintains adequate insurance in 
Services Order. 
respect of its potential liability for loss or 
damage under this Consultancy Services 
(b) 
The Participating Agency will not, under 
Order in accordance with Industry Best 
any circumstances, be liable for any loss 
Practice, but as a minimum the Provider 
of profits or loss of revenue suffered by 
must hold:  
the Provider in connection with this 
Consultancy Services Order. 
(i) 
professional indemnity 
insurance;  
12.8 
Force majeure 
(a) 
The Provider and the Participating 
(ii) 
public liability insurance in 
Agency will not be liable to the other for 
respect of the Services provided 
any failure to perform its obligations 
under this Consultancy Services 
under this Consultancy Services Order 
Order; and  
during the time and to the extent that 
such performance is prevented, wholly or 
(iii) 
other insurance to cover 
substantially, by reason of any Force 
standard commercial risks 
Majeure Event.   
(including in respect of 
(b) 
The party subject to the Force Majeure 
Documentation which is the 
Event (the non-performing party) must: 
property of the Participating 
Agency and in the Provider’s 
(i) 
notify the other party as soon as 
possession or control). 
practicable after the Force 
Majeure Event occurs and 
provide full information 
(b) 
The Provider will, at the Participating 
concerning the Force Majeure 
Agency’s request, promptly provide 
Event, including the extent of its 
satisfactory evidence that it has complied 
inability to perform, an estimate 
with its obligations in this clause 12.9. 
of the time likely to be required to 
13. 
Dispute resolution 
overcome the Force Majeure 
Event and the steps the non-
13.1 
Dispute 
performing party will take to 
In the event of any dispute, difference or 
question arising out of, or in connection with, this 
21 
 
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COMMERCIAL 
 
Consultancy Services Order or its formation (a 
14.1 
Termination of Consultancy Services Order 
dispute):  
The Participating Agency may terminate this 
(a) 
the Participating Agency and the 
Consultancy Services Order: 
Provider will each use its best efforts to 
resolve the dispute through good faith 
(a) 
for convenience by giving the Provider at 
negotiations and informal dispute 
least one month’s prior written notice; 
resolution techniques, and will continue 
(b) 
by notice to the Provider with immediate 
to perform its obligations under this 
effect on the date of termination specified 
Consultancy Services Order as far as 
in that notice, if the Provider commits a 
possible as if the dispute had not arisen, 
Material Breach which is: 
pending final settlement of the dispute; 
and 
(i) 
not capable of being remedied 
(and, for the avoidance of doubt, 
(b) 
neither the Participating Agency nor the 
paragraphs (a) and (b) of the 
Provider will commence any formal  
definition of “Material Breach” are 
proceedings relating to the dispute 
deemed incapable of being 
unless it has complied with clause 13.2. 
remedied); or   
13.2 
Escalation 
(ii) 
capable of being remedied but 
(a) 
The Participating Agency and the 
which is not remedied to the 
Provider will each advise its respective 
satisfaction of the Participating 
Representative (or equivalent person) of 
Agency within 10 Business Days 
a dispute on the day that the dispute 
following the date of receipt by 
arises.  
the Provider of the Participating 
Agency’s notice of the Material 
(b) 
The Representatives will use their best 
Breach; 
efforts to resolve the dispute in 
accordance with clause 13.1(a). 
(c) 
in accordance with clause 4.1(e) (Conflict 
of Interest); or 
(c) 
If the dispute is not resolved:  
(d) 
in accordance with clause 12.8(c) (Force 
(i) 
within 10 Business Days, the 
Majeure Event).  
dispute will be escalated to 
senior representatives of the 
14.2 
Consequences of termination or expiry 
Provider and the Participating 
(a) 
In the event of termination or expiry of 
Agency with delegated authority 
this Consultancy Services Order, the 
to resolve the dispute; and 
Participating Agency will not be obliged 
(ii) 
in relation to the sub-categories 
to make any payment to the Provider 
for which the Provider has been 
except for any Charges payable for 
appointed as a Tier 1 and Tier 2 
Services supplied pursuant to this 
Provider, within a further 10 
Consultancy Services Order before the 
Business Days, the dispute will 
effective date of expiry or termination. 
be escalated to the CoE’s 
(b) 
Termination or expiry will not, unless 
Manager, All-of-Government 
otherwise provided in this Consultancy 
Contracts and the Provider’s 
Services Order, affect: 
Chief Executive. 
(i) 
any rights and remedies 
13.3 
Mediation 
available to either party which 
(a) 
If a dispute is not resolved under clause 
have accrued up to and including 
13.2, either party may, by written notice 
the date of termination or expiry; 
to the other, refer the dispute to 
and 
mediation, or they may agree in writing to 
(ii) 
the provisions of this 
refer the dispute to mediation.  
Consultancy Services Order 
(b) 
The mediation will be conducted by a 
which expressly, or by their 
single mediator in accordance with the 
nature, survive termination or 
terms of the Resolution Institute 
expiry, including clauses 16 
Standard Mediation Agreement and at a 
(Entire agreement), 10 
fee to be agreed by the parties. 
(Confidentiality), 11 (Intellectual 
Property), 12 (Liability), 13 
(c) 
If the parties fail to agree on the identity 
(Dispute Resolution), 15.2 
of the mediator and/or the mediator’s fee 
(Consequences of termination or 
within five Business Days of referral of 
expiry) and 17 (General) and 
the dispute to mediation, the mediator 
Schedule 1 (Definitions); 
will be chosen, and the mediator’s fee 
determined, by the chairperson for the 
(iii) 
the continued application of 
time being of Resolution Institute (or his 
clauses of the Services 
or her nominee). 
Agreement which expressly, or 
by their nature, are intended to 
13.4 
Urgent relief 
continue to apply to this 
Consultancy Services Order after 
Nothing in this clause 13 will preclude either 
termination or expiry of this 
party from taking immediate steps to seek urgent 
Consultancy Services Order, 
relief before a New Zealand court. 
including clauses 
14. 
Termination 
1.4 (Precedence) and 15 (Audit). 
22 
 
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COMMERCIAL 
 
(c) 
After expiry or termination of this 
A party who has an obligation to do anything 
Consultancy Services Order for any 
under this Consultancy Services Order will 
reason, each party will, within five 
perform that obligation at its own cost, unless a 
Business Days of receiving notice from 
term of this Consultancy Services Order 
the other party, return all Documentation, 
expressly provides otherwise. 
Confidential Information or other property 
belonging to the other party (or destroy 
16.4 
Assignment 
such Confidential Information, if 
Neither party may assign, novate, transfer or 
requested), except if such 
otherwise dispose of the whole or any part of its 
Documentation, Confidential Information 
rights and obligations under this Consultancy 
or other property is required to be 
Services Order without first obtaining the other 
retained by any Law. 
party’s consent (which will not be unreasonably 
15. 
Entire agreement 
withheld or delayed). 
16.5 
Public disclosures 
15.1 
Entire agreement 
Subject to clause 10, all public disclosures by the 
(a) 
This Consultancy Services Order is 
Provider relating to this Consultancy Services 
intended to be read in conjunction with 
Order, including the fact of its existence (but not 
the Services Agreement.  The provisions 
including any announcement intended solely for 
of the Services Agreement (not already 
internal distribution or any disclosure required by 
included in this Consultancy Services 
legal, accounting or regulatory requirements), will 
Order) which confer rights, obligations or 
be co-ordinated with, and must first be approved 
benefits on the parties or the CoE in 
in writing by, the Participating Agency prior to 
respect of this Consultancy Services 
release. 
Order are intended to apply to this 
Consultancy Services Order.  
16.6 
Notices  
(b) 
Subject to clause 16.1(a), no other terms 
(a) 
Unless otherwise specified in this 
or conditions, including any conditions of 
Consultancy Services Order, each notice 
sale, invoices or any other 
or other communication under this 
communication not included in this 
Consultancy Services Order will be made 
Consultancy Services Order 
in writing and delivered by post, personal 
(Communication), will be incorporated 
delivery or email to the addressee at the 
into this Consultancy Services Order, 
addressee’s postal address, physical 
even if at some later date the other party 
address or email address (as applicable) 
(including, in the case of the Participating 
and marked for the attention of the 
Agency) signs or otherwise purports to 
person or office holder (if any) from time 
accept those terms and conditions or the 
to time designated for that purpose by 
terms of that Communication.   
the addressee.   
(c) 
For the avoidance of doubt, and without 
(b) 
The Provider’s postal address, physical 
limiting clauses 16.1(a) and 16.1(b): 
address and email address is set out in 
the Provider Database and may be 
(i) 
any Communication which is 
amended by the Provider at any time. 
expressed or intended to operate 
as an indemnity, warranty, 
(c) 
The Participating Agency’s postal 
representation, undertaking, 
address, physical address and email 
condition or other term of such a 
address is as notified by the Participating 
nature is hereby disapplied and 
Agency to the Provider and may be 
excluded from this Consultancy 
amended by the Participating Agency at 
Services Order; and 
any time.  
(ii) 
any part of this Consultancy 
(d) 
A notice or other communication will be 
Services Order which describes 
deemed to be received: 
the nature, scope, price or 
manner of delivery of Services 
(i) 
in the case of a letter sent to the 
will, subject to clause 16.1(c)(i), 
addressee’s postal address, on 
form part of this Consultancy 
the third Business Day after 
Services Order, but only to the 
posting; 
extent that it does not conflict 
(ii) 
in the case of personal delivery, 
with any other part of this 
on receipt; and 
Consultancy Services Order. 
(iii) 
in the case of an email, at the 
16. 
General 
time the email leaves the 
16.1 
Interpretation 
communications system of the 
sender, provided that the sender: 
The rules of interpretation set out in clause 19.1 
of the Services Agreement apply to this 
(A) 
does not receive any 
Consultancy Services Order.  
error message relating to 
the sending of the email 
16.2 
Relationship of the parties 
at the time of sending; 
and 
Nothing expressed or implied in this Consultancy 
Services Order will be deemed to constitute 
(B) 
has obtained 
either party as the partner, agent, or joint 
confirmation that the 
venturer of the other party. 
email has been delivered 
to the recipient (which 
16.3 
Costs 
confirmation may be in 
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the form of an automated 
delivery receipt from the 
 
communications system 
 
of the recipient), 
on the Business Day on which it 
SCHEDULE 1:  DEFINITIONS 
is dispatched or, if dispatched 
after 5 p.m. (in the place of 
In this Consultancy Services Order, unless the context 
receipt), on the next Business 
otherwise requires: 
Day after the date of dispatch. 
Administration Fee means the amount referred to in clause 
16.7 
Severability 
8.6; 
If any term or provision of this Consultancy 
Agency Information means all: 
Services Order is held to be illegal, invalid or 
unenforceable it will be severed from this 
(a) 
information and records belonging to the Participating 
Consultancy Services Order without affecting the 
Agency that are supplied to or collected by the Provider 
legality, validity or enforceability of the remaining 
for the purpose of enabling the Provider to perform its 
provisions. 
obligations under this Consultancy Services Order; 
16.8 
Waiver 
(b) 
compilations of data created by a Participating Agency 
or the Provider for the purposes of this Consultancy 
(a) 
Neither party will be deemed to have 
Services Order; and 
waived any right under this Consultancy 
Services Order unless the waiver is in 
(c) 
legal names, logos, trademarks, brands or images of 
writing and signed by the parties.  
the Participating Agency, including all related 
Intellectual Property of the Participating Agency and 
(b) 
Any failure or delay by a party to 
the New Zealand Coat of Arms or any other coat of 
exercise any right or power under this 
arms or emblem used by the Participating Agency, 
Consultancy Services Order will not 
operate as a waiver of that right or 
but excluding the Provider’s working papers; 
power. 
Annexure means any document physically attached to a 
(c) 
Any waiver by a party of any breach, or 
Schedule and identified as such and any other document 
failure to exercise any right, under this 
incorporated by reference in any part of this Consultancy 
Consultancy Services Order will not 
Services Order (other than an Annexure); 
constitute a waiver of any subsequent 
Appointment Letter means the letter issued to the Provider 
breach or continuing right. 
by the CoE, as amended or reissued from time to time, 
16.9 
Remedies cumulative 
confirming (among other things) the Provider’s appointment 
as an All-of-Government provider of consultancy services 
Except as is expressly stated otherwise in this 
and detailing the terms and conditions of the appointment 
Consultancy Services Order: 
(including the Services and the applicable Tier(s)); 
(a) 
the rights, powers and remedies 
Business Day means any day of the year other than a 
provided in this Consultancy Services 
Saturday, a Sunday or a public holiday (as defined in section 
Order are cumulative and are not 
44 of the Holidays Act 2003) observed at the location of the 
exclusive of any rights, powers or 
Participating Agency;  
remedies provided by Law or under this 
Consultancy Services Order; and 
Charges means the amount payable by Participating 
Agencies for Services and includes Fees and Expenses, as 
(b) 
the exercise of any rights, powers and 
described in Schedule 2 (Pricing) and agreed in this 
remedies provided in this Consultancy 
Consultancy Services Order; 
Services Order will not prejudice the 
exercise of any other right, power or 
CoE means the Ministry of Business, Innovation and 
remedy under this Consultancy Services 
Employment, the Centre of Expertise for Consultancy 
Order or existing at Law. 
Services; 
16.10 
Counterparts 
Commencement Date is the date on which this Consultancy 
Services Order is signed by both parties or, if two dates, the 
This Consultancy Services Order may be signed 
later date; 
in two counterparts, each of which will be 
deemed an original, but both of which together 
Confidential Information means: 
are to constitute a single instrument. 
(a) 
all information and trade secrets already 
16.11 
Governing law and jurisdiction 
communicated or subsequently communicated under 
or in connection with this Consultancy Services Order, 
(a) 
This Consultancy Services Order is 
including information obtained during the negotiation of 
governed by, and will be construed in 
this Consultancy Services Order or in the performance 
accordance with, the laws of New 
of this Consultancy Services Order and information on 
Zealand. 
the Provider Database; 
(b) 
Subject to clause 13, each party 
(b) 
any information about the business or property of either 
irrevocably submits to the exclusive 
party including any information: 
jurisdiction of the New Zealand courts for 
the purpose of hearing and determining 
(i) 
relating to the financial position of that party; 
any dispute under, or in connection with, 
(ii) 
concerning that party’s suppliers and customers; 
this Agreement. 
or 
(iii) 
relating to that party’s internal management, 
structure, Personnel or strategies;  
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(c) 
the terms of this Consultancy Services Order; and 
(b) 
for which the Provider, given its knowledge of the 
Participating Agency and understanding why the 
(d) 
Agency Information;  
Services or Documentation are required, has reason to 
Conflict of Interest means any matter, circumstance, 
expect such Services or Documentation to be used; 
interest or activity of the Provider, its Personnel or 
Force Majeure Event means an event or circumstance 
Subcontractors, arising by whatever means that directly or 
beyond the reasonable control of either party which makes it 
indirectly conflicts with: 
impossible or illegal to perform, or prevents compliance with, 
(a) 
the duties of the Provider and any of its Personnel or 
or the performance of, a party’s obligations under this 
Subcontractors to the Participating Agency; or 
Consultancy Services Order, including: 
(b) 
the interests of the Participating Agency in relation to 
(a) 
fire, floods, tsunami, storms, tempest, earthquake or 
this Consultancy Services Order or otherwise in 
other act of God;  
respect to the provision of consultancy services to the 
(b) 
any act of a public enemy, war, riot, or act of civil or 
Participating Agency either before or after the 
military authority;  
Commencement Date; 
(c) 
nuclear, chemical or biological contamination; and 
or otherwise impairs or might appear to impair the ability of 
the Provider (or any of its Personnel or Subcontractors) to 
(d) 
subject to paragraph (g) of this definition, any act of a 
provide the Services to the Participating Agency under this 
third party engaged in subversive or terrorist activity or 
Consultancy Services Order diligently, independently, 
sabotage, 
impartially and in the best interests of the Participating 
Agency; 
but does not include an event to the extent that: 
Consultancy Services Order means this service order 
(e) 
the effect of that event could have been substantially 
relating to the supply of Services issued by the Participating 
prevented, avoided or overcome or mitigated by: 
Agency; 
(i) 
implementation of any contracted business 
Contract Quarter means a period of three consecutive 
continuity or disaster recovery service, or any 
months commencing on 1 January, 1 April, 1 July or 1 
contingency plans agreed between the parties or 
October; 
which a party has represented it has in place; or 
Control means, in relation to the Provider or any ultimate or 
(ii) 
exercising a reasonable standard of care; or 
intermediate holding company or Holding Entity of the 
(iii) 
using information provided by the other party or 
Provider, the power to: 
which is available in the public domain; or 
(a) 
manage, directly or indirectly, the operation of the 
(f) 
it is an event for which the party affected is or was 
business; or 
directly respons ble; or 
(b) 
control, directly or indirectly, the composition of the 
(g) 
that event is constituted or caused by any act or 
board of directors or board of management or 
omission of Personnel or a Subcontractor unless and 
equivalent governing body, 
to the extent that the Personnel or Subcontractor was 
of the Provider or such ultimate or intermediate holding 
itself affected by an event, which if it occurred in 
company or Holding Entity, whether through the ownership of 
relation to either party would have been a Force 
voting securities, by contract or otherwise, and for these 
Majeure Event; or 
purposes “holding company” will have the same meaning as 
(h) 
that event is constituted or caused by an Insolvency 
in section 5 of the Companies Act 1993; 
Event or the insolvency of a Subcontractor or lack of 
Documentation means all advice, communications, 
funds for any reason; 
documentation (including information on the Provider 
GST means goods and services tax under the Goods and 
Database) and reports (whether in paper, electronic, audio or 
Services Tax Act 1985; 
audio-visual format) relating to, or provided as part of, the 
Services together with additions, modifications to, and 
Holding Entity means a trust, unit trust, partnership, limited 
replacements of, that documentation, but excludes the 
partnership, unincorporated joint venture or other body 
Provider’s working papers; 
corporate or unincorporated body of persons that Controls 
the Provider, and includes any natural person that Controls 
Estimate means an estimate of the total Charges for the 
the Provider; 
Services required by the Participating Agency; 
Industry Best Practice means the high professional 
Expense means any actual and reasonable out-of-pocket 
standard that would reasonably be expected from a prudent 
costs incurred by the Provider in the delivery of the Services 
and experienced provider of consultancy services in New 
and agreed to in this Consultancy Services Order, and 
Zealand having regard to market practice at the relevant 
includes any freight and related costs, travelling and 
time; 
incidental expenses and other costs, disbursements, fees, 
charges and expenses directly or indirectly incurred by the 
Insolvency Event means, in relation to the Provider: 
Provider; 
(a) 
the presentation of an application for its liquidation that 
Fees means the amount payable by the Participating Agency 
is not discharged within 30 days of its filing or which is 
to the Provider for its time spent delivering the Services 
not demonstrated to the Participating Agency prior to 
calculated on the basis of the Rates, excluding Expenses; 
the expiry of that 30 day period as being an application 
that is frivolous or vexatious; 
Fit for Purpose means, in relation to any Service or 
Documentation to be provided by the Provider to the 
(b) 
any step taken in or toward the making of any 
Participating Agency, that such Services or Documentation 
compromise, proposal or deed of arrangement with all 
are, in descending order of priority, fit for the purpose(s): 
or some of its creditors; 
(a) 
expressly made known in writing by the Participating 
(c) 
the appointment of a liquidator, receiver, statutory 
Agency to the Provider (including in this Consultancy 
manager, administrator or similar official, to it; 
Services Order); or 
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(d) 
the suspension or threatened suspension by it of the 
Panel means the All-of-Government panel of providers who 
payment of its debts; 
provide consultancy services to Participating Agencies, 
including any sub-panel, as detailed on 
(e) 
cessation by it of a whole or any relevant part of its 
www.procurement.govt.nz; 
business in New Zealand; 
Participating Agency means the Participating Agency that 
(f) 
the enforcement of any security against the whole or a 
is a party to this Consultancy Services Order; 
substantial part of its assets; or 
Participating Agencies means each of the CoE and every 
(g) 
any other insolvency event or proceedings analogous 
other Eligible Agency that is a party to the memorandum of 
to any of the foregoing occurring in any relevant 
understanding between the CoE and all other Participating 
jurisdiction; 
Agencies relating to the management of their relationship 
Intellectual Property means copyright, all rights in relation 
with each other and with the Provider in relation to the 
to inventions (including patents), registered and unregistered 
Services, as amended from time to time; 
trademarks, registered and unregistered designs, trade or 
Personnel includes partners, principals, directors, 
other proprietary rights or rights derivative of those rights 
employees, agents, officers and individual independent 
(including licence rights) anywhere in the world as well as 
contractors; 
any other rights in intellectual property which are recognised 
or protected under Law; 
Professional Adviser means any accounting, legal, 
procurement or technical professional; 
Law means: 
Provider Database means the IT platform described in 
(a) 
any statute, regulation, bylaw, ordinance or 
Schedule 7 (Provider Database) to the Services Agreement; 
subordinate legislation in force from time to time to 
which a party is subject; 
Quote means a fixed price, capped price or other pre-agreed 
basis for establishing the Charges for Services required by 
(b) 
the common law and the law of equity as applicable to 
the Participating Agency where the Provider is prevented 
the parties from time to time; 
from increasing the Charges without the prior written consent 
(c) 
any binding court order, judgment or decree; 
of the Participating Agency; 
(d) 
any applicable industry code of practice or conduct, 
Rates means the rates (whether hourly, daily or weekly or 
convention, policy, rule or standard to which a party is 
other time-related basis) payable to the Provider for providing 
bound; or 
the Services, determined in accordance with Schedule 2 
(Pricing), excluding Expenses; 
(e) 
any applicable direction, policy, permission, consent, 
licence, rule or order that is binding on a party and that 
Related Entity means a related company under the 
is made or given by any governmental or regulatory 
Companies Act 1993 (New Zealand) or a related body 
body having jurisdiction over a party or any of that 
corporate under the Corporations Act 200, provided that any 
party’s assets, resources or business, 
reference in the Companies Act 1993 to a “company” is 
deemed to include any partnership, body corporate, 
in any jurisdiction that is applicable to this Consultancy 
association or other entity, whether corporate or 
Services Order; 
unincorporated, irrespective of the place of incorporation or 
registration of that partnership, body corporate, association 
Losses means liabilities, expenses, losses, damages and 
or other entity; 
costs (including legal costs on a full indemnity basis); 
Representative has the meaning given in paragraph 3.1 of 
Material Breach means any material breach by the Provider 
Schedule 5 (Governance) to the Services Agreement); 
of the terms of this Consultancy Services Order or the 
occurrence of any event having a material effect on the ability 
Service Level means a required standard for the Provider’s 
of the Provider to perform its obligations under this 
performance of its obligations under this Consultancy 
Consultancy Services Order (other than a Force Majeure 
Services Order, as described in Schedule 3 (Performance 
Event), including: 
Measurement); 
(a) 
the occurrence of an Insolvency Event in relation to the 
Service Level Default means a failure by the Provider to 
Provider or the likely occurrence of an Insolvency 
meet one or more Service Levels; 
Event; 
Services means the consultancy services provided from time 
(b) 
the occurrence of a change in Control of the Provider 
to time under the terms of this Consultancy Services Order; 
or any ultimate or intermediate holding company or 
Holding Entity of the Provider that the CoE has not 
Services Agreement means the All-of-Government services 
previously approved (acting reasonably); 
agreement relating to the supply of Tier 1 and 2 consultancy 
services between the CoE and the Provider;  
(c) 
any representation or warranty made by the Provider in 
terms of this Consultancy Services Order being found 
Subcontractor means any person to whom the Provider has 
to be untrue or incorrect; and 
subcontracted any part of its obligations under this 
Consultancy Services Order or who is a supplier to the 
(d) 
any failure on the part of the Provider to comply with, 
Provider in respect of this Consultancy Services Order and 
observe or perform any of the terms of this 
includes the employees and subcontractors of that person 
Consultancy Services Order in circumstances where 
and Subcontract will be construed accordingly;  
that contract breach or that contract breach together 
with other contract breaches is considered by the 
Term means the period commencing on the date that this 
Participating Agency on reasonable grounds to cause 
Consultancy Services Order is signed by both parties and 
the Provider to be unable or unwilling, or be likely to be 
ending on the earlier of:  
unable or unwilling, to perform its obligations under this 
(a) 
the date on which the Services are completed in 
Consultancy Services Order; 
accordance with this Consultancy Services Order; and 
Maximum Rates means the maximum Rates payable to the 
(b) 
the date on which this Consultancy Services Order is 
Provider for providing the Services, as recorded in the 
terminated in accordance with its terms; and 
Provider Database, excluding Expenses; 
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