20 June 2023
45 Pipitea Street, Wellington 6011
Phone +64 4 495 7200
dia.govt.nz
Fardeen
fyi-request-22900-
[email address]
Tēnā koe Fardeen
OIA request 22/23 0893 Request for processing timeframe data
Thank you for your Official Information Act (Act) request received by the Department of Internal
Affairs (Department) on 24 May 2023.
You requested –
•
What is the Average time to allocate to case officer if applicant fails Citizenship Atuo
check?
•
Maximum time to allocate?
•
Minimum Time to allocate?
In response to your request, I can provide you with the following information.
The data provided is for the month of May, as this is the most recent and up to date estimates
available.
Citizenship by Grant Applications allocated during May 2023
Average Time
Maximum Time
Minimum Time
165 working days / 7.5
279 working days / 13
2 working days
months
months
Applications that have not passed the automated checks are allocated in date order unless they
have been approved for out of queue processing due to an urgent need. You can find the
criteria for urgent requests on the w
ebsite https://www.govt.nz/browse/passports-citizenship-
and-identity/nz-citizenship/how-to-apply-for-nz-citizenship/application-timeframes/.
The Department publishes citizenship timeframe datasets on data.govt.nz. Please see the link
https://catalogue.data.govt.nz/dataset/status-of-citizenship-by-grant-applications-by-date-
received-at-dia/resource/712409ae-d154-4ac9-a511-75627d4a9eb0 which gives you
information on the status of citizenship by grant applications by date received.
As this information may be of interest to other members of the public, the Department has
decided to proactively release a copy of this response on its website. All requestor data,
including your name and contact details, will be removed prior to release. The released
response will be made available here:
https://www.dia.govt.nz/Official-Information-Act-
Requests-2.
You have the right to seek an investigation and review by the Ombudsman of this decision.
Information about how to make a complaint is available at www.ombudsman.parliament.nz or
freephone 0800 802 602.
Ngā mihi
Kate Raggett
Manager Operational Policy and Official Correspondence
Service Delivery and Operations
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