This is an HTML version of an attachment to the Official Information request 'Disclose General Information'.

PO  Box  900,  Wellington  6140 
P +64 4 472 6170, F +64 4 472 8209 
22 June 2023 
[FYI request #22670 email] 
Tēnā koe Muhammad, 
Official information request  
Thank you for your Official Information Act 1982 (OIA) request of 3 May 2023 to the New 
Zealand Security Intelligence Service (NZSIS) seeking information about National Security 
Checks (NSCs). The timeframe for responding to your request was extended to 22 June 2023 
as the consultations necessary to make a decision on your request were such that a proper 
response could not reasonably be made within the original time limit.  
I have responded to each of your questions below. 
Question 1a: Why NZSIS recently refused to disclose the average processing time of NSC 
checks on several occasions? While NZSIS did disclose the average processing time in the 
The NZSIS makes decisions about OIA requests on a case-by-case basis and considers the 
security implications of releasing information for each request. As you have noted, we have 
previously released average processing times. When making decisions on several recent 
requests for processing times, we assessed that there would be a likely harm to New 
Zealand’s national security if we continued to release processing times. This is because 
providing a snapshot of processing times is not a concern; however, continuing to release 
this information over time is of security concern as it could allow exploitation of the border 
screening system.  
Question 1b: If the disclosure of processing time may prejudice the New Zealand Security 
and Defense then did NZSIS compromise the New Zealand by disclosing this information in 
earlier requests? 
We do not consider we have compromised New Zealand’s security or defence by releasing 
the information previously, but we assess that if we were to continue releasing this 
information it would likely be prejudicial to security.  
Question 1c: Did NZSIS find any evidence that disclosing processing time may risk New 
Zealand Security (the answer can be yes or no, I don’t need more details). 
No. All OIA decisions are made based on an assessment of national security risk and an 
understanding of how the security context changes over time. 


Question 2: Are the NSC checks processed in the date order? Or is there any other criteria 
in place? I understand that processing time may vary and depends on individual 
circumstances. However, I just want to know the general process to initiate/start NSC 
checks? Like do they process on first come first serve basis or other factors. 
The NZSIS supports border security agencies to maintain the integrity of New Zealand’s 
border, and each year we conduct a large number of NSCs. Immigration New Zealand (INZ) 
administers the visa application system, including the legislative framework under which 
NSCs are required. The NZSIS does not approve or decline visa applications, rather we 
provide assessments to help INZ make decisions. INZ makes the final decision on all visa 
The NZSIS conducts NSCs in line with INZ’s priorities, which are dynamic and can change 
according to circumstances. 
Generally, we process NSCs for temporary visas first, as these have the shortest time frame 
for a response. We then process other visa categories in line with INZ priorities. In general, 
we would process the oldest referrals first. 
Question 3: If NSC checks took 3 months in 2020 to process for some applicants for a visa 
category, then why it is taking more than 10 months to process the NSC checks for same 
applicants and for the same visa category? Does it mean the resource utilisation is at its 
peak at NZSIS and it is hard to process NSC checks in reasonable time. 
As we have previously noted, the processing time for individual NSCs varies across the year, 
for a number of reasons. While I cannot advise on actual processing times, I can tell you that 
the NZSIS works to the following timeframes for responding to NSCs, with the time being 
calculated from the date NZSIS receives the application from INZ.  
  An NSC response is provided for 90% of temporary visas within two weeks (for 
routine responses). 
  An NSC response is provided for 90% of residence applications within six months (for 
routine responses). 
Current processing time has been impacted by the re-opening of the country’s borders at 
the same time that the NZSIS received a large backlog of NSC referrals. The roll-out of INZ’s 
new IT system initially impacted the timeframe it took for some visas to be referred from INZ 
to NZSIS for assessment, and the NZSIS received the applications in large batches.  
The NZSIS has responded to the majority of applications within the timeframes outlined 
If you wish to discuss this response with us, please feel free to contact 
[NZSIS request email].   
Ngā mihi 
Andrew Hampton 
Te Tumu Whakarae mō Te Pā Whakamarumaru 
Director-General of Security