Request for proposal
Supplier Panel - Building Consent (Structural and
Geotechnical Engineering) Services
This RFP is being issued for: Auckland Council
(the “Council Organisation”)
A. Relevant Experience & Track record
Question Question
Number Provide at least 5 relevant
regulatory examples to provide evidence of your
organisation’s previous experience providing services of a similar nature to the scope
of services under this tender and your performance against the contract
KPIs (stating for each contract KPI what the performance requirement was and what
your actual KPI performance was against this).
The track record should be described in tabular form and include the following:
•
Name and type of project.
A.1
•
Client (include the name and telephone number of a contact person).
•
Value of the project (both the overall value of the project and the value of the work
completed by your organisation).
•
Compliance with Health, Safety and Environmental standards, if applicable.
•
Compliance with quality standards (include comments for clarification).
•
Completed on time.
•
Completed within agreed budget (include comments for clarification).
•
Responsive to client's requirements.
•
Dealing with difficulties.
A.2
Provide a statement detailing how your relevant experience wil enhance service
delivery for Council.
A.3
Describe the role each individual proposed for this contract took in the provision of
services set out above
Question Question
Number Provide evidence of your market credibility/reputation by providing the following
information
a)
contact details of three referees / clients who can provide a references relevant
A.4
to the services and
b)
a list of claims made against your public liability or professional indemnity
insurance in the past 5 years, including details of each claim, how each claim
was resolved and any other relevant information.
A.5
Provide details around your organisation’s significant achievements in delivering similar
type contracts such as value added initiatives and cost savings achieved.
B. Relevant Skills and Resources
Question Question
Number
B.1
Describe the full team structure (indicating names by position where known) you propose to
adopt for delivery of this contract including;
• all positions
• staff numbers by position/role.
B.2
Provide details of available resources including:
(a) Priority of access and availability issues (e.g. what priority wil Auckland Council work
be given?)
(b) Individuals who wil be utilised or available for provision of services, listing their area of
expertise
(c) Total FTE to be committed to the contract.
B.3
Demonstrate your capacity for volume of work (i.e. how much work wil you be able to manage)
B.4
Provide a one page CV for each individual who wil undertake work on the Auckland Council
account, including:
(a) Qualifications
(b) Knowledge
(c) Skills
(d) Experience
C. Service Delivery and Management
Question Question
Number
C.1
Question Question
Number Demonstrate your understanding of the services to be provided, the contract requirements, the
Council needs, as well as the means and methods required to achieve the desired results in the
most efficient manner.
Describe how you wil provide the proposed services to Council including:
a) Your overall strategy to meet target dates for delivery of the services proposed to be
provided
b) Your methods and systems for communication - outline your systems for liaison and
communication throughout the contract with the Council, the applicant and any other
relevant authorities including how, and how often, you wil communicate status changes
and work in progress
c) Describe how you wil ensure the services provided meet Council’s quality requirements
and how you wil ensure you meet Council’s Key Performance Requirements as set out
in Section E
d) Ensuring all work is produced in the formats specified under council policy
e) Assisting the Council in identifying areas of efficiency and cost reduction
f) Management of conflict of interest situations.
Describe any "value-add" services you wil provide that are relevant to the services, including for
example:
C.2
a) Use of technology;
b) Training techniques;
C.3
Describe your organisation’s understanding of Auckland Council and its operating environment.
Provide details of Public Liability and Professional Indemnity Insurances held by your
C.4
organisation.
Describe your client relationship management philosophy/style which should demonstrate
alignment of your organisation with the Council’s customer services values, including:
(i) Understanding by carefully assessing customer needs and requirements;
C.5
(i ) Treating every customer as an individual and tailoring services to meet customer
expectations;
(i i) Innovative and proactive solutions to customer issues/problems; and
(iv) Ownership and accountability for customer issues from start to finish.
Question Question
Number
C.6
Explain how you wil deal with issues around publicity, public relations and interaction with media.
Provide details of location of offices providing the services and the availability of project
C.7
management on hand to cater for emergencies relevant to the project.
D. Price
Question Question
Number Please complete a schedule of fees outlining the hourly price of individual personnel.
Please note disbursements such as mileage, printing/photocopying and any other associated
fees should be included in the hourly rates quoted above.
E.1
Note: The objective of the procurement is to maintain the Council’s hourly charge out
rates for approval of Building Consents, as per the schedule of fees and charges set out
on the Council website. Any consultants who process consents on behalf of Council with
hourly rates in excess of the current Council charge out rates wil not be successful.
Appendix A the Services
Scope, Purpose, Programme and Completion Date for
The scope of this agreement is for the provision of professional services relating to the processing of
Building Consent Applications, specifically the review of the structural and geotechnical element of
a design.
This Contract shall be for the sole use of the Building Control Department and shall in no way
replace building consent related activities undertaken by Auckland Council.
This overflow regulatory review shal be utilized on an
as and when required basis at the complete
discretion of Auckland Council with no minimum hours or spend.
Once a consent has been assigned to the Consultant, they shall examine the specific engineering
design advice and review as required of al applications to ensure that that particular element of the
application complies with al Engineering design principles, Building Act 2004 and Building
Regulations 1992.
Such services required under this contract are inclusive but not exhaustive of:
- Consultant when requested for service to be situated at the applicable Auckland
Council Service Centre1•
-
Have the required skill and competency level to review the consents requested for review
-
Full or partial regulatory review of the design.
-
Geotechnical Check and communication of data to be placed on council register.
-
Al consents to be completed as expeditiously as possible.
-
Liaise with customers / Architects in relation to particular consents.
-
RFI Letters being sent and attended to within our 1 day turnaround.
- Customer interaction, phone cal s, discussions, issues clarifying and further information or
ambiguities in relation to specific consents and the structural/Geotechnical element of the
design.
The
Key Performance Indicators (KPis) that shall be reported on in relation to this agreement
are as follows:
-
Timeliness - Reports generated on adherence to the three day turnaround policy and 24 hr
RFI responses.
-
Quality- Audits to be carried out in relation to the accuracy of the review work being done
on a monthly basis
-
Consistency - How many consents being reviewed by each Consultant and represent
good consistent approach, i.e. good customer service, fast and efficient, RFI"s issued
for what percentage of consents.
