26 April 2023
Al
[FYI request #22273 email]
Tēnā koe Al
You request for Official information, reference: HNZ00014845 Thank you for your email on 26 March 2023 asking for the following which has been
considered under the Official Information Act 1982 (the Act). You have specifically requested
Could I please be provided the following on the case investigation self-service form used for
positive covid cases:
- who developed it - was it solely internal to the ministry or did it involve outside vendors?
- if it involved outside vendors, who were they and how was procurement done? what was
the criteria and which vendors submitted?
- what was the cost of creating the form - and maintaining the form? this could include
design, development, IT services to support the form and staff
- how many uses has the form had since it was introduced?
- what currently happens to the data that is submitted through the form?
- does the available pia on the website accurately represent the questions and content of
the existing form?
Please see outlined below a response to each part of your request.
“who developed it - was it solely internal to the ministry or did it involve outside vendors?”
The team involved in the development was a mixture of permanent MoH employees, short term
contracted staff and commercial partners.
“if it involved outside vendors, who were they and how was procurement done? what was
the criteria and which vendors submitted?”
The primary vendor for this work was Abletech. A procurement took place through the DIA
marketplace. Selected vendors were notified on 29 October 2021, and a selection was made on 10
November. The criteria were 50% capability, 30% capacity, and 20% cost. Abletech, Ackama,
Boost, Alphero, Springload, and Rush submitted to the procurement.
Access Advisors, an existing supplier of accessibility review services to the Ministry of Health,
provided accessibility review services for the Case Investigation Self-Service form under a
Government Model Contract.
“what was the cost of creating the form - and maintaining the form? this could include
design, development, IT services to support the form and staff”
The combined vendor and staff costs relating to creating and maintaining the form, including
design, development, and IT services to support the form since November 2021, is $2,208,175
“how many uses has the form had since it was introduced?”
A total of 1,435,891 cases have submitted a completed case self-serve form, from it going live in
February 2022 up until 4 April 2023.
“what currently happens to the data that is submitted through the form?”
The data that is submitted is included in the case investigation process within the National Contact
Tracing Solution. Some information is sent from NCTS to Covid Clinical Care Module to enable
clinical support.
“does the available pia on the website accurately represent the questions and content of
the existing form?”
The PIA has been kept up to date when a release is made with privacy impacts. Some minor
wording and design changes are not reflected in screenshots in the PIA.
How to get in touch
If you have any questions, you can contact us at
[Health New Zealand request email].
If you are not happy with this response, you have the right to make a complaint to the
Ombudsman. Information about how to do this is available at
www.ombudsman.parliament.nz or
by phoning 0800 802 602.
As this information may be of interest to other members of the public, Te Whatu Ora may
proactively release a copy of this response on our website. All requester data, including your name
and contact details, will be removed prior to release. The released response will be made available
on our website.
Nāku iti noa, nā
Michael Dreyer
Director Sector Digital Channels
National Digital Services
Office of the Chief Data and Digital
TeWhatuOra.govt.nz
Te Whatu Ora, PO Box 793,
Wellington 6140, New Zealand
