Aim
To present a compelling case to change the response model at Manly Station to a 5-day Career
Yellow watch with a Volunteer component.
Executive Summary
The workload of Manly volunteers has reached a tipping point which is no longer sustainable during
working weekdays. In the last three years the call rate has more than doubled going from 333 to
now over 680 calls per year with the majority of the increase coming from Medical calls.
In late 2015 The Area Manager supported an interim request from the brigade for an increase in
establishment, a brigade funded medical response/incident support vehicle and no backup cal s to
Silverdale during working hours. At the same time communication was entered into with St Johns
which has resulted in this year adding an additional ambulance during working hours Mon-Fri, which
has resulted in very little change.
Even though the brigade was able to increase establishment there is still a churn of 17% and in the
last 12 months the brigade was unable to respond to 45 cal s during working hours Mon-Fri, due
either to no driver or insufficient crew.
The Auckland Council estimate that the population of the Hibiscus Coast 49,000 (2017) will grow by
33% by 2031 as well as this Government has announced that the ‘Penlink’ corridor is now a priority
which wil hasten development.
The Area Manager has reviewed the ability of FENZ to deliver a full Operational Capability to the
Whangaparaoa Community within the Service Delivery Guidelines that FENZ require and has
determined five options:
1. Option 1: Do Nothing
2. Option 2: Yellow Watch (Mon-Fri 07:00-17:30) with Minor Building alteration
3. Option 3: Yellow Watch (Mon-Fri 07:00-17:30) with Building Redevelopment
4. Option 4: Option 3 + Additional Appliance
5. Option 5: 7 Day Yellow Watch
6. Option 6: 24/7 Plus Volunteers
On balancing costs, benefits and risk it is recommended that Option 2 Yel ow Watch (Mon-Fri 07:00-
17:30) with minor building alterations be chosen as an interim. This solution offers savings in capital
under the Official Information Act 1982
costs over the short term whilst considerable investment is spent on the Christchurch rebuild. Then
Option 3 utilising the sale of the land behind the station as a building footprint and financial
reinvestment. Once the station is redeveloped this solution would offer a fully functioning fire
station fit to accommodate both Career and Volunteer and house the Volunteer Medical Response /
Incident Support vehicle that is currently in a fenced in enclosure in the carpark. This option could
also accommodate option 4 into the future.
Furthermore, the in
Released troduction of a career yellow watch wil not only assist the volunteers in their
current workload but see the response times drop i.e. alert to K1 90 seconds currently 300 seconds.
Not only that, there will be additional risk reduction activities that can be carried out in the area
This will also assist the Silverdale yellow watch responses particularly around the safety of their staff
(2 in 2 out rule) and risk assessment required when waiting for additional appliances. And reduce
1
Silverdale Volunteers calls as they have been providing backup to the Manly area (Manly 911 being a
must backup appliance)
Background
This memo outlines the increased workload of the Manly Volunteers to a point now that is not
sustainable in their current form and proposes alternative considerations to support them.
The Manly Response Area:
Urban Growth has seen the Manly Response Area grow to over 18824 (2017)
4x shopping centres - (Stanmore Bay, Whangaparaoa, Manly and Gulf Harbour)
2x Colleges- (Whangaparaoa, Wentworth)
4x Primary Schools – (Stanmore Bay, Whangaparaoa, Gulf Harbour, Wentworth)
2x Light Industry areas – (Whangaparaoa and Gulf Harbour)
1045 Marina berths, Regional Park, Defence training facility, a number of Retirement Villages and
Care Facilities and still more development in progress
The geographical constraints of the Whangaparaoa Peninsular mean that traffic leaving the
peninsular has now surged to over 20,000 vehicles in the morning Mon-Fri forcing Auckland
Transport to introduce a Dynamic 2nd Lane in the morning and late afternoon.
under the Official Information Act 1982
Released
2
FENZ Current Operating Capability for the Hibiscus Coast
Silverdale
Silverdale is currently a 5-day yel ow watch operating between the hours of 07:00-17:30Hrs manning
the Rescue Tender 907.
The Silverdale Volunteer Brigade operate 24/7 as there is two appliances, a Water Tanker and
Operational Support and has a membership of 36 Firefighters and 8 Operational Support.
Silverdale is situated at 147 Hibiscus Coast Highway, Red Beach which is 10km away from Manly.
This location is elevated out of the tsunami risk zone of Orewa enabling quick access to the
communities of Silverdale, Red Beach, Orewa, Millwater, Hadfields Beach, Waiwera, Stillwater,
Wainui, Dairy Flat and Stanmore Bay as we back up to the Whangaparaoa Peninsular (Manly
response area)
Last year Silverdale responded to 960 incidents up from 781 in 2016
The impact of Manly responses during week days also impacts on the Silverdale Volunteers in the
form of increased work load
Incidents Responded By Silverdale in the past 3 years
Incidents
2015
2016
2017
Assist Public
16
24
57
False Alarms
193
210
252
Hazardous Emergencies
19
10
13
Heat/Pressure
7
15
9
Medical
119
153
266
Other Fires
95
91
70
Rescue
39
74
44
Special Service Calls
39
46
59
Structure Fires with damage
18
21
21
Structure Fires with no damage
16
15
13
Vegetation Fires
51
41
46
Vehicle Accident
56
81
110
Total
668
781
960
under the Official Information Act 1982
Manly
Manly is currently an auxiliary Volunteer Fire Brigade to Silverdale Volunteer Fire Brigade. The Area
Manager along with Regional Manager are currently looking to make it a stand- alone brigade.
The station is situated at 960 Whangaparaoa Road on 3500m²of land and is a single bay station
which was officially opened 21st February 1970 with a training room and 3x small offices, the carpark
is a fenced off for secure parking for a Medical Response / Incident Support vehicle. Manly is a First
Responder Brigade (see appendices certificate of title and Floor Plan)
Released
This location is elevated out of the tsunami risk zone and enables quick access to the suburbs of
Whangaparaoa Peninsular
It has a membership of 25 Firefighters
3
under the Official Information Act 1982
Released
4
In 2017 the brigade received 680 calls this was up from 502 in 2016 and 333 in 2015.
Incidents Responded By Manly in the past 3 years
Incidents
2015
2016
2017
Total
Assist Public
4
11
17
32
False Alarms
50
65
66
181
Hazardous Emergencies
2
2
2
6
Medical
205
327
492
1,024
Other Fires
21
19
20
60
Rescue
8
20
21
49
Special Service Calls
13
22
20
55
Structure Fires with damage
4
6
5
15
Structure Fires with no damage
4
7
4
15
Vegetation Fires
17
11
14
42
Vehicle Accident
5
10
18
33
Heat/Pressure
2
1
3
Total
333
502
680
1,515
Non Responses
2017 saw the brigade unable to respond 47 calls due to either No Driver or insufficient crew, only 2
of these cal s were outside the 06:00-18:00hrs (refer Table below pg. 6)
From the table (pg.6) you can see over the past 3yrs a steady shortfall in the day time capability of
the brigade versus night time capability. There is a number of reasons for this the main one being
that members are either unable to be released from their place of employment or are travelling off
the peninsular for employment.
This is also identified in first appliance to be Alert to K1 within 5 minutes. In the last 12 months
Manly was only able to manage that on average 60% of the time
Increase in Medicals
The increase in Medicals as a result of the MoU with St Johns has also impacted on the capacity of
the brigade for day time calls this can be clearly seen in the increase of calls, in 2015 the brigade
under the Official Information Act 1982
attended 205 medicals, 2017 this increased to 492 medicals and already this year (01 May) 487
medicals. St Johns have tried to ease the burden and commissioned an additional ambulance for the
Hibiscus Coast taking the total to 3 ambulances. However, it is the time that an ambulance is
transporting to hospital that is the problem (34km away from Manly), Auckland traffic congestion
and demands on St Johns resources.
Released
5
Incidents not responded to in the past 3 years
Year: 2015
12AM - 6AM
6AM - 12PM
12PM - 6PM
6PM - 12AM
Incidents
Total Annual Average
Insufficent crew numbers Total Insufficent crew numbers No Driver Total Insufficent crew numbers No Driver Total Insufficent crew numbers Total
Vegetation Fires
1
1
1
0.3
Vehicle Accident
1
1
1
1
2
0.7
Medical
4
1
5
3
1
4
9
3.0
False Alarms
3
3
2
2
5
1.7
Hazardous Emergencies
1
1
1
0.3
Rescue
1
1
1
0.3
Total
9
2
11
7
1
8
19
6.3
Year: 2016
12AM - 6AM
6AM - 12PM
12PM - 6PM
6PM - 12AM
Incidents
Total Annual Average
Insufficent crew numbers Total Insufficent crew numbers No Driver Total Insufficent crew numbers No Driver Total Insufficent crew numbers Total
False Alarms
2
2
3
3
5
1.7
Assist Public
1
1
1
1
2
0.7
Medical
1
1
1
1
2
0.7
Other Fires
1
1
1
0.3
Total
4
4
5
5
1
1
10
3.3
Year: 2017
12AM - 6AM
6AM - 12PM
12PM - 6PM
6PM - 12AM
Incidents
Total Annual Average
Insufficent crew numbers Total Insufficent crew numbers No Driver Total Insufficent crew numbers No Driver Total Insufficent crew numbers Total
Medical
1
1
5
5
4
4
1
1
11
3.7
Assist Public
2
2
1
1
3
1.0
Special Service Calls
2
2
4
4
6
2.0
False Alarms
12
1
13
3
3
16
5.3
Hazardous Emergencies
2
2
2
0.7
Other Fires
1
1
1
0.3
Rescue
1
1
1
1
2
0.7
Vehicle Accident
1
1
3
1
4
5
1.7
Structure Fires with damage
1
1
1
0.3
Total
1
1
24
1
25
19
1
20
1
1
47
15.7
Only the fol owing non-response reasons have been considered.
• No Officer
• No Driver
• Not Recorded
• Insufficient Crew.
under the Official Information Act 1982
Released
6
2015 Interim Assistance
In 2015 The Area Manager supported a request from the Brigade for alternative options to assist
them in meeting their struggling responses.
These included:
• an increase in Establishment from 16 to 22 members
• The purchase of brigade funded Medical Response / Incident Support vehicle
• Part of the Establishment to be Operational Support, but First Responder Qualified
• No backup calls to Silverdale Area Mon-Fri working hours (North Shore Appliances to pick up
short fall)
1982
• Requesting more support from St Johns Territorial Manager in the form of additional
ambulance
Act
The idea behind the brigade purchasing a medical response van was to assist in a reduced crew
turnout for First Responder Duties, i.e. only 2 firefighters required and No requirement for Class 2
licence.
Information
Official
the
It is important to note the impact of Manly no longer responding as backup into Silverdale First
Response Area has impacted on costly delay in 2nd response and an even bigger impact on the Areas
of East Coast Bays and Albany
under
Brigade Churn
To brigade did step up in 2015 to meet the increased establishment, but as you can see below they
have had a consistent churn, this is mostly to do with the high demand of medical cal s. Despite the
recruitment uptake the brigade is stil having problems with turnout Mon-Fri working hours
Calendar Year Opening Headcount Leavers New Hires Closing Headcount
Churn
2015
18
3
8
23
14.63%
Released
2016
23
7
5
21
31.82%
2017
21
4
9
26
17.02%
7
Current Problems
The current problems or challenges are:
1. Tactics currently being deployed at incidents often have to take into account the ‘two in two
out’ rule, which for an Officer at Silverdale can be challenging as back up is often coming
from the North Shore. It can also hinder deployment of resources or put a strain on those
that are in attendance
2. There is very little contingent capability for the Hibiscus Coast area from FENZ during
weekdays and a heavy reliance on the North Shore appliances. Silverdale and Manly Area
should be treated as a satellite town with a population of over 49,000 collectively and 1982
Auckland Council estimate the growth to be 33% more by 2031.
As a comparison to other Area’s see table below
Act
Area
Population
Career Personnel
Shift Pattern
Hibiscus Coast
49,000
4
Yellow Mon-Fri
(Silverdale)
Gisborne
36,000
6
24/7
Wanganui
40,300
10
24/7
Nelson
46,000
10
24/7
3. The geographic constraints of the Whangaparaoa Peninsular are such that it requires a close
operational relationship between Silverdale and Manly Fire Stations as their strat
Information egic
locations means they approach the incidents from opposite directions thus providing some
mitigation to the traffic congestion on the peninsular which is a factor of the limited number
of main arterial roads.
4. The building footprint of Manly is such that it will require additional work to make it
workable for both Career and Volunteer, an interim solution may be to utilise a port-a-com
Official
until funds are available to redevelop the site
5. Medical Responses are extremely high and requires the crews to be First Responders. Talks
with St Johns has seen a 3rd ambulance commissioned at Silverdale Mon-Fri, this seems to
the
have had little impact. Our discussions indicate a continued high reliance of first response
brigades by career ambulance
6. Response requirements within the Silverdale Response area during working hours Mon-Fri
has often seen the North Shore appliances responding up to the Hibiscus Coast leaving large
under
areas of the North Shore uncovered (Refer Appendices North Shore appliances turnout to
Hibiscus Coast)
7. Manly 911 appliances is currently a Type 2 appliance, introducing a career crew will require a
Type 3 appliance, which would be quite suitable for both career and volunteer
Released
8
Other Impacts
In reviewing the situation of Silverdale and Manly the analysis conducted as part of Region 1 Station
Infrastructure Review 2015-16 was reviewed and updated using the latest data from Auckland
Council. The anticipated NRRM incident rates were verified and ARCGIS analysis conducted. This
showed that Manly station is in the correct location to service the risks associated the
Whangaparaoa Peninsular.
There is still ongoing urban growth of the Whangaparaoa Peninsular, Gulf Harbour, Whangaparaoa,
Stanmore bay areas and now the announcement from Government that the ‘Penlink’ corridor is now
a priority will see development increase
1982
The urban growth of Silverdale and its surrounding areas is going to have an impact on all FENZ
resources
Act
The proposed Dairy Flat land banking with a view to build a 24/7 station is still some time away and
will not alleviate the current workload of the Manly Volunteers
The Future of St Johns Ambulance service and their ability to service the public expectations
Options
Data has also been looked at to support the current Silverdale Yellow Watch model
Information
On the balance of costs, benefits and risk the fol owing options are presented:
A.
Option 1: Do Nothing. Manly is already working at a high tempo in comparison to other 24/7
or yellow watch stations (St Helliers, Devonport, Titirangi) and the expanded operating area
with increased incident rate would lead to a significant shortfall in operational responses.
Official
Again as the area grows so to the number of vehicles which causes continual traffic delays
and delaying FENZ volunteers getting to the station during peak times but also backup
appliances. Furthermore, the anticipated increase in incident rates would exceed the
the
capacity of the local volunteers posing an increased risk of collapse of the Volunteer Brigade.
B.
Option 2: Yel ow Watch (Mon-Fri 07:00-17:30) Minor Building alteration. This is the easiest
of the options to implement. The facility although minimal would require either the opening
under
of two rooms to accommodate a watch room for a crew of 4 and/or a port-a-com for the
additional turnout and storage of career staff. Would immediately ease the response
requirements of the Volunteers during peak call times. The risk is that without a port-a-com
the station working areas are very tight for a yellow watch crew and any volunteers which
could lead to a rift between the two. Yellow watch crew could immediately undertake Risk
Reduction activities
C.
Option 3: Yel ow Watch (Mon-Fri 07:00-17:30) With Building redevelopment. This is the
Released
ideal solution as it allows a much more station friendly environment and a station that is fit
for purpose. (the cost of the redevelopment could be funded by the sale of the land behind
the station). The station was determined to be in the correct location by the NRRM Model
(See Appendices NRRM Station Location analysis) .
9
D.
Option 4: Option 3 + Additional appliance. This solution would al ow the volunteers to
provide backup 24/7 to the community even though the yel ow watch crew would do the
bulk of the day calls, it would still provide FENZ coverage when Manly appliance is already
deployed at calls.
E.
Option 5: 7-Day Yel ow Watch. This solution would relieve Volunteer response impost and
decrease response times alert to K1 across all day time calls to 90 seconds. However,
Volunteers do not have issues responding at weekends.
F.
Option 6: 24/7 Plus Volunteers. This solution is looking towards the future, but would only
1982
be possible with a 2nd appliance and an enhanced building extension. Right now the
Volunteers are not having an issue responding after hours and at weekends, however
consideration should be given to this option when a re-development is looked at Act
Preferred Option
On balancing costs, benefits and risk it is recommended that Option 2 Yel ow Watch (Mon-Fri 07:00-
17:30) with minor building alterations be chosen as an interim. This solution offers savings in capital
costs over the short term whilst considerable investment is spent on the Christchurch rebuild. Then
Option 3 utilising the sale of the land behind the station. Once the station is redeveloped this
solution would offer a fully functioning fire station fit to accommodate both Career and Volunteer
and house the Volunteer Medical Response / Incident Support vehicle that is currently in
Information a fenced in
enclosure in the carpark. This option could also accommodate option 4 – 6 into the future.
Furthermore, the introduction of a career yellow watch wil not only assist the volunteers in their
current workload but see the response times drop i.e. Alert to K1, 90 seconds previously 300
seconds. Not only that there wil be additional risk reduction activities that can be carried out in the
Official
area
This will also assist the Silverdale yellow watch responses particularly around the safety of their staff
and risk assessment required when waiting for additional appliances. And reduce Silverdale
the
Volunteers calls as they have been providing backup to the Manly area (Manly 911 being a must
backup appliance)
under
Mitigating Factors
To achieve the ideal option, the sale of the land at the rear of Manly Station once the known
requirements of FENZ resources at Manly is decided, wil fund the redevelopment of the station
Released
10
Appendices
North Shore’s Appliance Turnouts to Hibiscus Coast
Incidents Attended by at least one of the North Shore appliances (831,851,807,811,821)
Incident
Manly Volunteer Fire Brigade (Auxiliary)
Silverdale Station
ID
0600 -
1200 -
Other
1200 -
Other
Total
1200
1800
Times
Total
0600 -
1200
1800
Times
Total
2017
9
12
1
22
41
65
8
114
136
2016
1
5
6
49
49
10
108
114
2015
3
3
50
61
5
116
119
1982
Total
10
20
1
31
140
175
23
338
369
Incidents Attended by Individual Appliances
Act
Incident ID
Manly Volunteer Fire Brigade (Auxiliary)
Silverdale Station
0600 -
1200 -
Other
1200 -
Other
Total
1200
1800
Times
Total
0600 -
1200
1800
Times
Total
ALBA851
5
5
1
11
14
25
1
40
51
BIRK821
1
1
1
2
3
4
EAST831
3
7
10
22
33
6
61
71
2017
TAKA807
1
5
6
6
8
2
16
22
DEVO811
2
2
2
Total
9
18
1
28
45
68
9
122
150
Information
BIRK821
1
1
2
2
DEVO811
1
1
2
2
EAST831
1
4
5
36
43
7
86
91
2016
TAKA807
1
1
5
2
1
8
9
ALBA851
1
1
13
9
3
25
26
Total
1
6
7
55
56
12
123
130
Official
ALBA851
1
1
13
14
1
28
29
BIRK821
1
2
3
3
EAST831
2
2
39
50
3
92
94
the
2015
TAKA807
1
6
1
8
8
DEVO811
1
1
1
1
2
Total
4
4
54
73
5
132
136
Total
10
28
1
39
154
197
26
377
416
under
Released
11
Silverdale’s Appliance Turnouts
Responses By Call Signs from Silverdale in the past 3 years
Incidents
2015
2016
2017
Assist Public
6
14
29
False Alarms
149
172
186
Hazardous Emergencies
11
5
9
Heat/Pressure
5
13
6
Medical
62
79
152
1982
Other Fires
68
71
48
SILV901
Rescue
21
47
20
Special Service Calls
25
21
25 Act
Structure Fires with damage
9
14
10
Structure Fires with no damage
15
10
10
Vegetation Fires
34
21
31
Vehicle Accident
26
39
63
False Alarms
3
2
2
Other Fires
11
9
7
Structure Fires with damage
4
8
3
Vegetation Fires
26
15
19
SILV9011
Vehicle Accident
1
1
Information
Hazardous Emergencies
1
Structure Fires with no damage
2
Assist Public
1
Medical
1
Assist Public
11
10
29
False Alarms
143
158
189
Official
Hazardous Emergencies
17
9
13
Heat/Pressure
6
11
7
Medical
60
79
116
the
Other Fires
47
46
34
SILV907
Rescue
32
42
33
Special Service Calls
19
24
43
Structure Fires with damage
9
13
11
Structure Fires with no damage
11
12
6
under
Vegetation Fires
30
26
19
Vehicle Accident
42
63
96
Assist Public
2
6
6
False Alarms
5
4
2
Hazardous Emergencies
4
5
2
Heat/Pressure
2
2
Medical
13
19
12
Other Fires
4
4
4
Released
SILVOSU1
Rescue
10
19
11
Special Service Calls
19
22
7
Structure Fires with damage
7
15
12
Structure Fires with no damage
3
2
1
Vegetation Fires
8
4
3
Vehicle Accident
36
52
54
Total
1,016
1,191
1,332
12
NRRM Station Location Analysis
1982
Act
Information
Official
the
under
Released
13
Manly Station Certificate of Title
1982
Act
Information
Official
the
under
Released
14
Floor Plan of Manly Station when built
1982
Act
Information
Official
the
under
15
Released
Document Outline
