28 October 2022
John
[FYI request #20814 email]
Dear John
Official Information Request
Our Ref:  2022-0161
I refer to your official information request received on 10 October 2022 where you asked:
• Did PSC reach out to DIA’s Citizenship Office to understand, query, or monitor the performance
of the processing of Citizenship By Grant Applications regarding its huge delays?
• If there is any, can you please provide any communications, e-mails and etc from PSC
requesting information regarding the delays of Citizenship by Grant applications?
• If it hasn’t been considered, could you please provide the reason PSC didn’t manage to
question DIA regarding the Citizenship by Grant application processing delays and offer
support and/or guidance?
Our Response
Te Kawa Mataaho Public Service Commission has not reached out the Department of Internal Affairs
(DIA)  Citizenship Office to understand, query or monitor their  performance of the processing of
“Citizenship By Grant Applications”.   We have also not requested any information from DIA on this
matter as Agency operational matters (such as you have outlined) are the responsibility of the agency
Chief Executive.
Therefore, we are refusing your request in full under section 18(e) of the Official Information Act 1982
on the grounds the information requested does not exist.
If you wish to discuss this decision with us, please feel free to contact
[email address].
You have the right to seek an investigation and review by the Ombudsman of this decision.
Information about how to make a complaint is available at www.ombudsman.parliament.nz  or
freephone 0800 802 602.
Please note that we intend to publish this letter (with your personal details removed) on the Te Kawa
Mataaho Public Service Commission’s website.
Yours sincerely
Nicky Dirks
Manager – Ministerial and Executive Services
Te Kawa Mataaho Public Service Commission
Level 10, RBNZ Building |   2 The Terrace | PO Box 329
Wel ington 6140 | New Zealand
Phone +64 4 495 6600

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