24 March 2022
26 April 2022
30 March 2022
Patient Record Access
In response to your request under the Official Information Act, please find our response below:
Some patients have been advised that their records have been accessed without obvious
How many complaints have been made for this?
From 2017 (when we commenced recording requests) to March 2022 we have recorded
12 requests for audits about access.
How many patients is it thought to cover?
The requests were from individuals and therefore 12 patients involved.
What position do these staff hold?
Doctors, Nurses, Al ied Health and Admin staff.
How often is access audited?
Audits are conducted when a patient advises that they believe their records have been
accessed by someone without a work-related need and no patient consent, or if a staff
member believes that another staff member has accessed a record without a work-
related need to know or patient consent.
Bay of Plenty DHB supports the open disclosure of information to assist the public
understanding of how we are delivering publicly funded healthcare. This includes the
proactive publication of anonymised Of icial Information Act responses on our website. Please
note this response may be published on our website. Official Information Act | Bay of Plenty
District Health Board | Hauora a Toi | BOPDHB
You have the right to request the Ombudsman investigate and review our response.
or 0800 802 602.
Senior Advisor Governance and Quality