How are we doing @TCC?
Local Government
Report Summary
Survey name: How are we doing @TCC?
Start date: 12:00pm, 30 June 2020
End date: 17:00pm, 14 July 2020
Overall survey score: 61%*
Participation: 81%
Participants: 132 completed of 163 invited
Created by:
Filters applied to this report
Group: Infrastructure
*Note: The overal survey score is calculated from the AskYourTeam Agree-Disagree questions
Categories summary
Overal
61%
Results of the survey are grouped by category to provide an overal summary. The overal score includes AskYourTeam questions.
Average Score
Lowest Score
Highest Score
Rate Payer / Community Focus
61%
40%
74%
Business Processes
62%
56%
70%
Internal Communication
63%
61%
65%
Strategy
58%
48%
65%
Organisational Learning
59%
56%
62%
Culture
68%
54%
80%
Leadership
62%
54%
69%
Review
52%
47%
55%
Information
61%
48%
68%
Suppliers
65%
61%
67%
Project Planning
58%
54%
68%
Performance Development
60%
45%
73%
Implementation
58%
55%
60%
Custom
77%
74%
80%
Questions summary
The question summary reports show the 10 highest and 10 lowest scores for the survey. The highest scores can identify areas to celebrate
success. The lowest scores can identify areas to focus fol ow-up action plans.
Top 10
#
Categories Questions
Score
1
Custom
My people leader takes responsibility and holds themselves and others to account to deliver exceptional
80%
outcomes
2
Culture
I understand clearly how the things I do affect the ability of others in my team to do their job
80%
3
Custom
My people leader conveys a commitment to fairness
79%
4
Custom
My people leader is prepared to adapt and be flexible if it’s the best thing to do to meet the organisation's goals
79%
5
Custom
My people leader has strong col aborative relationships across council and with our organisations' partners
78%
6
Custom
My people leader encourages the team to actively seek out and own new ways of doing things
78%
7
Custom
My people leader helps create a safe and trusting environment within our team
78%
8
Custom
My people leader communicates often, openly and ensures everyone is on the same page.
78%
9
Custom
My people leader knows when to make a decision, and when a decision can be made by those closest to the
77%
action
10 Culture
I enjoy working for this council
77%
Bottom 10
#
Categories
Questions
Score
1
Rate Payer / Community
Our council has a positive reputation with our ratepayers
40%
Focus
2
Performance Development
Poor performance is managed effectively in our organisation
45%
3
Review
Projects are reviewed thoroughly to see how wel the actual outcome reflected the forecast
47%
outcome
4
Information
We can quickly obtain customised reports from our information systems
48%
5
Strategy
Al departments have goals or objectives that are aligned with those of other departments
48%
6
Rate Payer / Community
Our council has a positive reputation in its local business community
49%
Focus
7
Project Planning
Effective consultation occurs before changes are made that affect others
54%
8
Leadership
There is a clear vision for the council
54%
9
Culture
Effective cross-functional teams are common in our council
54%
10 Leadership
There is a clear strategy for the council
54%
Al AskYourTeam Questions summary
Categories
Questions
Score
Rate Payer /
The importance of our ratepayers/community has a significant impact on how we work
74%
Community Focus
Rate Payer /
I am proud of the impact our council has on the community
68%
Community Focus
Rate Payer /
We provide great value to our ratepayers/community
67%
Community Focus
Rate Payer /
The council has effective public communication and consultation on significant issues
66%
Community Focus
Rate Payer /
We actively gather feedback from ratepayers/community and use this to improve our service to them
66%
Community Focus
Rate Payer /
Everyone in the council is clear on the role they play in helping deliver what our ratepayers/community
61%
Community Focus
wants
Rate Payer /
Our council has a positive reputation in its local business community
49%
Community Focus
Rate Payer /
Our council has a positive reputation with our ratepayers
40%
Community Focus
Business Processes
The health, safety and wel being of people in the council is appropriately reflected in our systems,
70%
processes and work environment
Business Processes
We have the technology to effectively support our processes
62%
Business Processes
When I receive work from other departments it is fit for purpose
62%
Business Processes
We effectively identify and realise opportunities to reduce costs
61%
Business Processes
Meetings are general y an effective use of time
61%
Business Processes
We regularly review processes and identify possible improvements
60%
Business Processes
Our council al ocates resources effectively to achieve agreed outcomes
56%
Internal
I feel safe to tel the truth even when it is unpopular
65%
Communication
Internal
The Executive team shares information with me that enables me to do my job effectively
64%
Communication
Internal
Our council ensures I understand why workplace changes are made
64%
Communication
Internal
I am motivated by the way our Executive team communicates
62%
Communication
Internal
We are provided with meaningful updates on how the council is performing
62%
Communication
Internal
Our group's results are provided in a clear, understandable way
61%
Communication
Strategy
Social responsibility is appropriately reflected in our council's vision, values and strategy
65%
Strategy
We are good at partnering with other councils to create mutual value
60%
Strategy
The impact on the environment is appropriately reflected in our council's vision, values and strategy
58%
Strategy
Everything we do is consistent with the council’s vision, values and strategy
57%
Strategy
Al departments have goals or objectives that are aligned with those of other departments
48%
Organisational
The performance of our council is better than that of similar councils
62%
Learning
Organisational
Our council responds quickly to external changes
61%
Learning
Organisational
We learn effectively from our mistakes
60%
Learning
Organisational
We keep up with the best initiatives that are used in other councils
58%
Learning
Organisational
People are regularly asked for feedback on how to improve the council
56%
Learning
Culture
I understand clearly how the things I do affect the ability of others in my team to do their job
80%
Culture
I enjoy working for this council
77%
Culture
Our council is a great place to work
75%
Culture
I have the autonomy to make decisions with matters I am responsible for
72%
Culture
We celebrate achievements as a team
69%
Culture
The contribution of individuals is recognised
66%
Culture
Our council supports people who come forward with new ideas
65%
Culture
Honesty and directness are valued in our council
64%
Culture
We have clear and effective systems for dealing with intimidating behaviour and workplace bul ying,
63%
which are applied equal y to everyone
Culture
There is a strong focus on how we can work together better as a team
62%
Culture
Effective cross-functional teams are common in our council
54%
Leadership
The Executive team treat people the way they ask us to treat the ratepayers/community and each other
69%
Leadership
The actions of our Executive team are consistent with our council's values
68%
Leadership
I am confident that our Executive team is leading us in the right direction
67%
Leadership
People are confident that our Executive team wil successful y implement our strategy and vision
63%
Leadership
The council has a culture of empowerment that maximises the performance of staff
58%
Leadership
There is a clear vision for the council
54%
Leadership
There is a clear strategy for the council
54%
Review
Information and results from projects are analysed and acted upon effectively
55%
Review
The measurements we use show clearly whether or not we are on target with our strategy and projects
55%
Review
Projects are reviewed thoroughly to see how wel the actual outcome reflected the forecast outcome
47%
Information
I have the information I need to do my job as effectively as possible
68%
Information
I have access to the right information which enables me to make effective decisions
67%
Information
We can quickly obtain customised reports from our information systems
48%
Suppliers
We have suppliers who are responsive to our feedback
67%
Suppliers
Our suppliers enable us to perform as successful y as possible
66%
Suppliers
Our suppliers provide excel ent value
61%
Project Planning
There is effective communication to inform what is required of me
68%
Project Planning
Initiatives and projects are researched and planned effectively
57%
Project Planning
There are effective planning processes in the council
55%
Project Planning
Effective consultation occurs before changes are made that affect others
54%
Performance
My own performance targets are aligned with the objectives of the council
73%
Development
Performance
I have regular performance conversations and receive effective feedback
65%
Development
Performance
Our council provides opportunities for me to develop my skil s and competencies and actively
62%
Development
encourages career development
Performance
Each person in the council has clearly defined roles and responsibilities which they understand
60%
Development
Performance
We have effective training that enhances the performance and development of individuals
57%
Development
Performance
Our remuneration structure is appropriate relative to the market
55%
Development
Performance
Poor performance is managed effectively in our organisation
45%
Development
Implementation
People are held accountable for hitting deadlines
60%
Implementation
Changes to plans or deadlines are effectively communicated to al those affected
59%
Implementation
We use effective project management techniques for implementing projects
56%
Implementation
Everyone involved in implementing a project understands what needs to be done and by whom
55%
Custom
My people leader takes responsibility and holds themselves and others to account to deliver exceptional
80%
outcomes
Custom
My people leader conveys a commitment to fairness
79%
Custom
My people leader is prepared to adapt and be flexible if it’s the best thing to do to meet the organisation's 79%
goals
Custom
My people leader helps create a safe and trusting environment within our team
78%
Custom
My people leader encourages the team to actively seek out and own new ways of doing things
78%
Custom
My people leader has strong col aborative relationships across council and with our organisations'
78%
partners
Custom
My people leader communicates often, openly and ensures everyone is on the same page.
78%
Custom
My people leader makes it safe to make mistakes when trying to improve performance
77%
Custom
My people leader knows when to make a decision, and when a decision can be made by those closest
77%
to the action
Custom
My people leader role models our values every day
76%
Custom
My people leader helps create a sense of connection and belonging within our team
76%
Custom
My people leader is good at helping conflicting parties col aborate to create win: win outcomes or to
76%
compromise
Custom
My people leader inspires and motivates us to take action and be focused on delivering our strategy
76%
Custom
My people leader coaches our team from the side-line, advocates for us, and lets subject matter experts
76%
play their roles
Custom
We have a 'no blame' culture in our team
74%
Custom
My people leader provides me with clear goals and objectives to al ow me to organise my own time and
74%
work
Custom
My people leader helps the team understand the “why” behind our strategy
74%
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