How are we doing @TCC?
Local Government
Report Summary
Survey name: How are we doing @TCC?
Start date: 12:00pm, 30 June 2020
End date: 17:00pm, 14 July 2020
Overall survey score: 62%*
Participation: 82%
Participants: 120 completed of 146 invited
Created by:
Filters applied to this report
Group: Corporate Services
*Note: The overal survey score is calculated from the AskYourTeam Agree-Disagree questions
Categories summary
Overal
62%
Results of the survey are grouped by category to provide an overal summary. The overal score includes AskYourTeam questions.
Average Score
Lowest Score
Highest Score
Rate Payer / Community Focus
61%
42%
72%
Business Processes
59%
51%
72%
Internal Communication
66%
61%
70%
Strategy
59%
50%
65%
Organisational Learning
63%
60%
66%
Culture
69%
53%
83%
Leadership
65%
56%
71%
Review
51%
49%
55%
Information
63%
54%
68%
Suppliers
62%
58%
64%
Project Planning
60%
52%
72%
Performance Development
59%
46%
71%
Implementation
56%
55%
59%
Custom
79%
77%
81%
Questions summary
The question summary reports show the 10 highest and 10 lowest scores for the survey. The highest scores can identify areas to celebrate
success. The lowest scores can identify areas to focus fol ow-up action plans.
Top 10
#
Categories Questions
Score
1
Culture
I understand clearly how the things I do affect the ability of others in my team to do their job
83%
2
Custom
My people leader is prepared to adapt and be flexible if it’s the best thing to do to meet the organisation's goals
81%
3
Custom
My people leader communicates often, openly and ensures everyone is on the same page.
81%
4
Custom
My people leader has strong col aborative relationships across council and with our organisations' partners
81%
5
Custom
My people leader coaches our team from the side-line, advocates for us, and lets subject matter experts play
81%
their roles
6
Custom
My people leader provides me with clear goals and objectives to al ow me to organise my own time and work
80%
7
Culture
I enjoy working for this council
80%
8
Custom
My people leader encourages the team to actively seek out and own new ways of doing things
80%
9
Custom
My people leader helps create a safe and trusting environment within our team
80%
10 Custom
My people leader conveys a commitment to fairness
80%
Bottom 10
#
Categories
Questions
Score
1
Rate Payer / Community
Our council has a positive reputation with our ratepayers
42%
Focus
2
Performance Development
Poor performance is managed effectively in our organisation
46%
3
Review
Projects are reviewed thoroughly to see how wel the actual outcome reflected the forecast
49%
outcome
4
Rate Payer / Community
Our council has a positive reputation in its local business community
49%
Focus
5
Review
Information and results from projects are analysed and acted upon effectively
50%
6
Performance Development
Our remuneration structure is appropriate relative to the market
50%
7
Strategy
Al departments have goals or objectives that are aligned with those of other departments
50%
8
Business Processes
Meetings are general y an effective use of time
51%
9
Business Processes
We effectively identify and realise opportunities to reduce costs
52%
10 Project Planning
Initiatives and projects are researched and planned effectively
52%
Al AskYourTeam Questions summary
Categories
Questions
Score
Rate Payer /
The importance of our ratepayers/community has a significant impact on how we work
72%
Community Focus
Rate Payer /
I am proud of the impact our council has on the community
68%
Community Focus
Rate Payer /
The council has effective public communication and consultation on significant issues
65%
Community Focus
Rate Payer /
We provide great value to our ratepayers/community
64%
Community Focus
Rate Payer /
We actively gather feedback from ratepayers/community and use this to improve our service to them
63%
Community Focus
Rate Payer /
Everyone in the council is clear on the role they play in helping deliver what our ratepayers/community
63%
Community Focus
wants
Rate Payer /
Our council has a positive reputation in its local business community
49%
Community Focus
Rate Payer /
Our council has a positive reputation with our ratepayers
42%
Community Focus
Business Processes
The health, safety and wel being of people in the council is appropriately reflected in our systems,
72%
processes and work environment
Business Processes
We have the technology to effectively support our processes
64%
Business Processes
We regularly review processes and identify possible improvements
60%
Business Processes
When I receive work from other departments it is fit for purpose
58%
Business Processes
Our council al ocates resources effectively to achieve agreed outcomes
55%
Business Processes
We effectively identify and realise opportunities to reduce costs
52%
Business Processes
Meetings are general y an effective use of time
51%
Internal
The Executive team shares information with me that enables me to do my job effectively
70%
Communication
Internal
I am motivated by the way our Executive team communicates
69%
Communication
Internal
Our council ensures I understand why workplace changes are made
68%
Communication
Internal
We are provided with meaningful updates on how the council is performing
65%
Communication
Internal
Our group's results are provided in a clear, understandable way
65%
Communication
Internal
I feel safe to tel the truth even when it is unpopular
61%
Communication
Strategy
Social responsibility is appropriately reflected in our council's vision, values and strategy
65%
Strategy
We are good at partnering with other councils to create mutual value
62%
Strategy
The impact on the environment is appropriately reflected in our council's vision, values and strategy
61%
Strategy
Everything we do is consistent with the council’s vision, values and strategy
59%
Strategy
Al departments have goals or objectives that are aligned with those of other departments
50%
Organisational
Our council responds quickly to external changes
66%
Learning
Organisational
The performance of our council is better than that of similar councils
65%
Learning
Organisational
We keep up with the best initiatives that are used in other councils
62%
Learning
Organisational
People are regularly asked for feedback on how to improve the council
61%
Learning
Organisational
We learn effectively from our mistakes
60%
Learning
Culture
I understand clearly how the things I do affect the ability of others in my team to do their job
83%
Culture
I enjoy working for this council
80%
Culture
Our council is a great place to work
79%
Culture
I have the autonomy to make decisions with matters I am responsible for
72%
Culture
We celebrate achievements as a team
71%
Culture
There is a strong focus on how we can work together better as a team
70%
Culture
Our council supports people who come forward with new ideas
66%
Culture
Honesty and directness are valued in our council
63%
Culture
The contribution of individuals is recognised
63%
Culture
Effective cross-functional teams are common in our council
55%
Culture
We have clear and effective systems for dealing with intimidating behaviour and workplace bul ying,
53%
which are applied equal y to everyone
Leadership
The Executive team treat people the way they ask us to treat the ratepayers/community and each other
71%
Leadership
The actions of our Executive team are consistent with our council's values
70%
Leadership
I am confident that our Executive team is leading us in the right direction
69%
Leadership
People are confident that our Executive team wil successful y implement our strategy and vision
66%
Leadership
The council has a culture of empowerment that maximises the performance of staff
62%
Leadership
There is a clear vision for the council
58%
Leadership
There is a clear strategy for the council
56%
Review
The measurements we use show clearly whether or not we are on target with our strategy and projects
55%
Review
Information and results from projects are analysed and acted upon effectively
50%
Review
Projects are reviewed thoroughly to see how wel the actual outcome reflected the forecast outcome
49%
Information
I have the information I need to do my job as effectively as possible
68%
Information
I have access to the right information which enables me to make effective decisions
68%
Information
We can quickly obtain customised reports from our information systems
54%
Suppliers
We have suppliers who are responsive to our feedback
64%
Suppliers
Our suppliers enable us to perform as successful y as possible
63%
Suppliers
Our suppliers provide excel ent value
58%
Project Planning
There is effective communication to inform what is required of me
72%
Project Planning
There are effective planning processes in the council
59%
Project Planning
Effective consultation occurs before changes are made that affect others
57%
Project Planning
Initiatives and projects are researched and planned effectively
52%
Performance
I have regular performance conversations and receive effective feedback
71%
Development
Performance
My own performance targets are aligned with the objectives of the council
69%
Development
Performance
Our council provides opportunities for me to develop my skil s and competencies and actively
62%
Development
encourages career development
Performance
Each person in the council has clearly defined roles and responsibilities which they understand
61%
Development
Performance
We have effective training that enhances the performance and development of individuals
55%
Development
Performance
Our remuneration structure is appropriate relative to the market
50%
Development
Performance
Poor performance is managed effectively in our organisation
46%
Development
Implementation
Changes to plans or deadlines are effectively communicated to al those affected
59%
Implementation
People are held accountable for hitting deadlines
57%
Implementation
Everyone involved in implementing a project understands what needs to be done and by whom
55%
Implementation
We use effective project management techniques for implementing projects
55%
Custom
My people leader is prepared to adapt and be flexible if it’s the best thing to do to meet the organisation's 81%
goals
Custom
My people leader has strong col aborative relationships across council and with our organisations'
81%
partners
Custom
My people leader coaches our team from the side-line, advocates for us, and lets subject matter experts
81%
play their roles
Custom
My people leader communicates often, openly and ensures everyone is on the same page.
81%
Custom
My people leader conveys a commitment to fairness
80%
Custom
My people leader helps create a safe and trusting environment within our team
80%
Custom
My people leader encourages the team to actively seek out and own new ways of doing things
80%
Custom
My people leader provides me with clear goals and objectives to al ow me to organise my own time and
80%
work
Custom
My people leader helps create a sense of connection and belonging within our team
79%
Custom
My people leader knows when to make a decision, and when a decision can be made by those closest
79%
to the action
Custom
My people leader helps the team understand the “why” behind our strategy
79%
Custom
We have a 'no blame' culture in our team
78%
Custom
My people leader makes it safe to make mistakes when trying to improve performance
78%
Custom
My people leader takes responsibility and holds themselves and others to account to deliver exceptional
78%
outcomes
Custom
My people leader inspires and motivates us to take action and be focused on delivering our strategy
78%
Custom
My people leader role models our values every day
77%
Custom
My people leader is good at helping conflicting parties col aborate to create win: win outcomes or to
77%
compromise
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